AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

9. Ambulance Victoria in 2012
AV’s strategies to 2012 build on the significant development of Victoria’s
ambulance services which have occurred over the last ten years.
The creation of a single statewide service in 2008 was a major step
in a continuing process of transformation. On-going work to ensure
consistency and integration of services and systems will be a continuing
theme during the planning period.
Major developments in service delivery by 2012 will include:
• Rationalisation of rural communications centres, and statewide
consistency in call taking and dispatching
• Progress towards more consistent patient outcomes across the
State (particularly cardiac arrest outcomes)
• Continuing improvement in coordination and integration with the
broader health sector, including improved performance at the hospital
interface and extension of referral options
• Evaluation of options for extending the scope of paramedic
practice and (if appropriate) initial implementation of new model(s)
• More efficient and dynamic management of emergency response
resources
• Strengthening of statewide major incident response systems and
capability
• More consistent statewide approach to the provision of nonemergency
patient transport
• More efficient and effective air ambulance services
• Improved levels of service for adult retrievals statewide
There will be a continuing focus on workforce development and welfare through
the planning period. This will include promotion of a positive and consistent
organisational culture and further development of mechanisms for workforce
engagement and consultation.
Strategies to minimise health and safety risks to the workforce will remain a key
priority, and options to provide more flexible working arrangements will be developed.
The program of facilities refurbishments will continue across the State.
AV will work closely with the universities to ensure paramedic education meets
organisational requirements and there is an appropriate future supply of qualified
workforce.
Organisational information systems will continue to evolve, with particular focus on
integration of systems and data across the organisation, more real time reporting,
more effective use of GIS data and better linkages with relevant external data.
Use of VACIS data to support more evidence based approaches to clinical practice
and training, and research to drive innovation will be significant priorities.
Reducing AV’s environmental footprint will be an important objective for the planning
period.
AV is committed to further strengthening community relationships across the State,
with a particular focus on improving its responsiveness to special needs and increasing
the capability of communities to manage emergencies prior to ambulance arrival.
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