AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

Performance
Indicator
Patient outcomes
Measures
1
Percentage of adult cardiac arrest patients
with vital signs at hospital
Percentage of adult cardiac arrests patients
surviving to hospital discharge
Mean reduction in pain score for
> ischaemic chest pain
> traumatic pain
Percentage of patients with initial severe cardiac
relief or traumatic pain who receive significant
pain relief
Percentage of potential major trauma patients
(non-trapped) with scene time less than or
equal to 20 minutes
1
8.2 Workforce development and welfare
These performance indicators measure the effectiveness
of strategies to promote workforce development, health
and safety
Performance
Indicator
Workforce
education and
training
Workforce health and
safety
Measures
Average days of training per employee per year
Sick leave rate
> operational employees
> non-operational employees
Average annual days lost through work-related injury
per operational employee
Patient satisfaction
Percentage of patients (or their carers)
satisfied or very satisfied with service
Number of complaints per thousand cases
> total complaints
> substantiated complaints
Percentage of members satisfied or very
satisfied with the Membership Scheme
Workforce
satisfaction
Average full shift overtime per week (operational
employees)
Percentage of workforce satisfied (or better) working
at AV
> operational employees
> non-operational employees
1. Adult cardiac arrests not witnessed by a paramedic, presenting in VF/VT where resuscitation attempted
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