AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012
AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012 AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012
Strategic themes Strategies Outcomes Business systems and processes: Further develop business systems to support consistency and quality of service delivery Research: Increase research to support innovation in service delivery • Further develop AV quality and risk management systems, including business continuity systems • Explore opportunities to establish further data links with business partners • Implement improved logistics management systems (for fleet, medical equipment, supplies etc) • Ensure AV clinical data is effectively used to support innovations in practice and promote the national roll-out of VACIS to facilitate national ambulance research and benchmarking • Continue to build research collaborations with universities, health services and other research bodies • Monitor international research and innovation in ambulance and the broader health sector to identify opportunities to improve service delivery Increased reliability and consistency of service delivery Increased efficiency of business processes Increased efficiency and effectiveness of operations support processes Further evidence-based development of practice Increased research to identify clinical and operational service improvement opportunities Early identification of options to improve services Environmental responsibilities: Reduce the environmental impact of AV activities • Implement an organisational plan to reduce the environmental impact of AV activities Reduced environmental impacts and improved environmental sustainability 23
4. Strengthen community relationships and promote community initiatives and policy to improve patient outcomes Strategic themes Strategies Outcomes Community capability and awareness: Increase community awareness and skills to manage medical emergencies and collaborations with the community to improve patient outcomes • Continue to develop community CPR skills, with a focus on at risk groups, CALD communities and the Aboriginal community • Collaborate with partner organisations (including community safety organisations and first aid providers) to reduce preventable injuries and increase the community uptake of first aid training Increased community capability in CPR, contributing to improved cardiac arrest survival rates Increased community capability in injury prevention and first aid • Develop strategies for community engagement to improve the community/ambulance response for specific clinical conditions (e.g. asthma, stroke, diabetes, mental health and cardiovascular) Improved patient outcomes Community relationships and accountability: Strengthen relationships with the community, improve understanding of the AV role and fulfil broad social responsibilities • Further develop mechanisms for community engagement, including the Community Advisory Committee and auxiliaries • Continue to develop community relationships to improve access and equity, with a particular focus on CALD communities and the Aboriginal community, including the development of an AV Reconciliation Plan • Explore options to increase public awareness of appropriate ambulance use • Refine public reporting of AV performance, including additional reporting of clinical outcomes and clinical incidents Improved understanding of community needs Improved responsiveness to specific community needs More appropriate use of ambulance services Increased public accountability 24
- Page 1 and 2: PARTNERS FOR LIFE AMBULANCE VICTORI
- Page 3 and 4: 3. Principles AV is committed to a
- Page 5 and 6: Health System development Ambulance
- Page 7 and 8: Advances in information and technol
- Page 9 and 10: Community expectations and capabili
- Page 11 and 12: Objectives Strategic themes Key iss
- Page 13 and 14: 7. Strategic Initiatives 2010 to 20
- Page 15 and 16: Strategic themes Strategies Outcome
- Page 17 and 18: Non-Emergency Transport Strategic t
- Page 19 and 20: Major Incident Preparedness Strateg
- Page 21 and 22: Strategic themes Strategies Outcome
- Page 23: Strategic themes Strategies Outcome
- Page 27 and 28: AV Strategic Framework AV role and
- Page 29 and 30: Performance Indicator Patient outco
- Page 31 and 32: 9. Ambulance Victoria in 2012 AV’
Strategic themes Strategies Outcomes<br />
Business systems and processes:<br />
Further develop business systems to<br />
support consistency and quality of<br />
service delivery<br />
Research:<br />
Increase research to support innovation in<br />
service delivery<br />
• Further develop AV quality and risk management systems,<br />
including business continuity systems<br />
• Explore opportunities to establish further data links with<br />
business partners<br />
• Implement improved logistics management systems (for fleet,<br />
medical equipment, supplies etc)<br />
• Ensure AV clinical data is effectively used to support<br />
innovations in practice and promote the national roll-out<br />
of VACIS to facilitate national ambulance research and<br />
benchmarking<br />
• Continue to build research collaborations with universities,<br />
health services and other research bodies<br />
• Monitor international research and innovation in ambulance<br />
and the broader health sector to identify opportunities to<br />
improve service delivery<br />
Increased reliability and consistency of service delivery<br />
Increased efficiency of business processes<br />
Increased efficiency and effectiveness of operations<br />
support processes<br />
Further evidence-based development of practice<br />
Increased research to identify clinical and operational<br />
service improvement opportunities<br />
Early identification of options to improve services<br />
Environmental responsibilities:<br />
Reduce the environmental impact of<br />
AV activities<br />
• Implement an organisational plan to reduce the<br />
environmental impact of AV activities<br />
Reduced environmental impacts and improved<br />
environmental sustainability<br />
23
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