AMBULANCE VICTORIA STRATEGIC PLAN 2010 – 2012

Strategic themes Strategies Outcomes
Workforce well-being:
Further develop working environment to
promote workforce well-being
• Develop further initiatives to provide greater flexibility in
working arrangements, including increased availability
of part time options
• Continue exploration of alternative rosters, taking into
account workforce welfare impacts and service delivery
requirements
• Continue program of branch refurbishment to improve
employees’ working environment
Increased opportunities for a better work/life balance
Identification of a suite of preferred future rosters
Improved working environment for both operational
and administrative workforce
3. Develop organisational systems and resources to improve service delivery
Strategic themes Strategies Outcomes
Performance monitoring:
Refine measurement of performance to
drive improved service
• Continue development of AV performance measures and
targets (including operational, clinical and support services
measures) and extend benchmarking with comparable
services
• In consultation with ESTA, further develop CAD
performance measures for ambulance, reflecting both the
speed and quality of call-taking and dispatch
More complete view of AV performance and value
Refined set of call-taking and dispatch performance
measures, reflecting service delivery needs
• Establish links with external data sources to facilitate
further development of patient outcome measures
• Work with DH and health services to develop measures of
health system performance (including an AV component)
Improved understanding of AV impact on
patient outcomes
More complete view of system performance and
AV contribution
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