AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012

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Objectives Strategic themes Key issues 3. Develop organisational systems and resources to support improved service delivery (continued) 3.5 Research: Increase research to support innovation in service delivery 3.6 Environmental Sustainability: Reduce the environmental impact of AV activities • Evidence based practice • Health system developments • Community expectations • Environmental responsibilities 4. Strengthen community relationships and promote community initiatives and policy to improve patient outcomes 4.1 Community capability and awareness: Increase community awareness and skills to manage medical emergencies and collaborations with the community to improve patient outcomes 4.2 Community relationships and accountability: Strengthen relationships with the community, improve understanding of the AV role and fulfil broader social responsibilities • Community expectations • Increasing demand for service • Workforce expectations • Resource constraints • Community expectations • Environmental responsibilities 4.3 Policy and system development: Further develop the ambulance role in contributing to broader health policy and systems • Health system developments • Increasing demand for service • Resource constraints 11
7. Strategic Initiatives <strong>2010</strong> to <strong>2012</strong> Strategic initiatives have been developed to address the four organisational objectives and the aims expressed in the strategic themes. Target outcomes have been specified for each of the strategic initiatives. The initiatives and targets are described below, grouped according to the relevant AV service delivery area. 1. Improve service quality and efficiency to better meet patient needs Emergency Response Strategic themes Strategies Outcomes Demand management: Improve matching of patient needs and services • Continue to refine 000 call prioritisation and ensure consistency of prioritisation statewide • Further develop the metropolitan Referral Service, increasing the referral options available and the scope of calls handled, and extend the Service statewide • Undertake further analysis of the drivers of demand and work with DH to identify new demand management strategies, including strategies to improve service delivery to specific patient categories and improved links to primary care services Improved identification of patient needs at the time of 000 call for better targeted response Increased availability of appropriate alternatives to emergency ambulance response for lower priority 000 callers Development of innovative strategies to address demand • Collaborate with nursing homes and other service providers to ensure a more appropriate ambulance response to nursing homes More appropriate matching of response to the needs of nursing home staff • Review planning criteria and methodology for emergency response resources in rural and remote areas Equitable basis for prioritising investment in response resources • Develop a long-term plan for statewide emergency response resources, taking into account demographic change and other drivers of demand Sufficient emergency response capacity to meet demand and achieve performance targets 12
Page 1 and 2: PARTNERS FOR LIFE AMBULANCE VICTORI
Page 3 and 4: 3. Principles AV is committed to a
Page 5 and 6: Health System development Ambulance
Page 7 and 8: Advances in information and technol
Page 9 and 10: Community expectations and capabili
Page 11: Objectives Strategic themes Key iss
Page 15 and 16: Strategic themes Strategies Outcome
Page 17 and 18: Non-Emergency Transport Strategic t
Page 19 and 20: Major Incident Preparedness Strateg
Page 25 and 26: 4. Strengthen community relationshi
Page 27 and 28: AV Strategic Framework AV role and
Page 29 and 30: Performance Indicator Patient outco
Page 31 and 32: 9. Ambulance Victoria in 2012 AV’

AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012

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AMBULANCE VICTORIA STRATEGIC PLAN 2010 â 2012