Ambulance Victoria Position Description Position Title: Director of ...

Ambulance Victoria
Position Description
Position Title: Director of Education and Training, Adult Retrieval Victoria
Reports To: Director – Adult Retrieval Victoria
Division: Specialist Services
Department: Adult Retrieval Victoria
Direct Reports: Education and Training Support Officer
Employment Conditions: AMA Agreement
Primary Objective: To primary objective of this position is to contribute to the improvement of ARV training and education processes using contemporary
learning practices, thereby increasing value to the customers and the organisation.
Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby
increasing value to the customers and the organisation
Behaviours:
Achievement: Self-Actualising: Humanistic-Encouraging: Affiliative:
Achieves self set goals Receptive to change Encourages growth and development
in others
Believes that individual effort is
important
Creative problem solver
Accepts and shares responsibility Non-defensive Trustworthy
Resolves conflicts constructively
Takes on challenging tasks Self respecting Involves others in decision making
Cooperative
Friendly
Genuine in concern for others
Accepts change
Insightful in diagnosing problems Motivates by serving as a role model
Ambulance Victoria Date of Issue: September 2012 Number: 650067 Page 1 of 5

Position Scope:
Budget: NIL
Financial Delegation: Level 3
Occupational Health & Safety:
• Understand, observe and adhere to all safe working procedures and maintain safe work practices.
• To provide and promote an occupational environment that is responsive to the health, safety and welfare needs of employees, contractors and the
general public.
• To ensure the Occupational Health and Safety Management System and OH&S Risk Management Processes are adhered to.
Equal Employment Opportunity
• Understand, support and adhere to the principles covered in the AV Workplace Respect Policy
• Ensure direct and indirect reports are aware of, understand and uphold the principles and requirements of the AV Workplace Respect Policy
• Monitor the working environment to ensure that acceptable standards of conduct are maintained at all times, including taking appropriate action if
unacceptable conduct is observed
• Provide and promote a climate of mutual respect, dignity and fairness free from discrimination, harassment, victimisation, bullying and violence for AV
employees, contractors, volunteers and the general public
Key Contacts
Internal
Line Managers, Regional Managers, General Manager Quality and Education Services, ARV Staff, AAV Managers. ARV Clinical Consultants, ARV Retrieval
Consultants, ARV Business Manager, Regional Retrieval Services ,
External
Emergency management and regional health organisations / agencies, hospitals, General Practitioners
Ambulance Victoria Date of Issue: September 2012 Number: 650067 Page 2 of 5

Key result area
Key Accountabilities
Education and Training
Governance Consultant
To provide
• Consultation, expert opinion and guidance on training and education of ARV staff in particular registrars
• Oversight or delivery of the supervisor of training roles for registrars
• Contribute to relevant external educational activity related to retrieval services
• Commitment to and participation in research
• Guideline review: review of proposed ARV guidelines where expert input is required
• Develop a strategic learning and development plan to build ARV’s capability and sustainability for the future
• Analyse learning outcomes and organisational needs in light of relevant research findings, best practice and workforce
trends
• Develop strategies to provide quality learning/education opportunities to meet the needs of ARV
• Contribute to the education and training of other Retrieval Consultants undertaking Critical Care Coordination and
Retrieval Response as required to ensure appropriate training
Participate in:
• Incident review, including review of ARV cases/incidents and trends in incident reporting as requested by the Director
• Clinical reviews (referred): review of cases referred through the routine case review process which are identified as
potential level 1 or 2 variations, prior to such cases being referred to the Sentinel Event Committee
• Complaint investigation: review cases for which serious complaints are raised to to review ARV responses to
complaints
• Credentialing and appointments: to participate in the ARV credentialing and interview and appointments processes as
required
• General management issues: The DET is a member of the senior management groups with the department and will
provide input and contribution to management processes (including attendance at departmental management
meetings, cover for the ARV Director during leave periods, and input into strategic planning
Clinical Advice • Provide clinical advice and support to Retrieval Consultants undertaking Critical Care Coordination and Retrieval
Response
Relationship management and
engagement
• Other tasks as requested by the Medical Director ARV
• Proactively develop and maintain strong relationships with internal stakeholders
• Develop strong external networks with industry colleagues to facilitate access to expertise
• Represent ARV at various external events and/or forums
• Actively consult with key parts of the health sector to ensure key issues/concerns from stakeholders are adequately
addressed and that there is a strong understanding of the Adult Retrieval service across the health sector
• Develop and maintain strong relationships with departmental managers within the Specialist Services, Regional
Ambulance Victoria Date of Issue: September 2012 Number: 650067 Page 3 of 5

Key result area
Key Accountabilities
Services, Quality and Education Services and other divisions, working collaboratively using influence and negotiation to
achieve outcomes that optimise AV statewide service delivery
• Represent AV in a range of forums and events to ensure a collaborative approach to ambulance and retrieval related
matters
•
Strategic Leadership and
Management
Budget/Financial
Management/Reporting
• Provide strong and effective leadership within Adult Retrieval Victoria by fostering a performance based, collaborative
culture focussed on continuous improvement and commitment to world class standards
• Construct performance development plans in conjunction with Director ARV to set performance direction and highlight
training and development needs
• Regularly monitor the performance of ARV medical staff and provide constructive feedback, highlighting development
needs, liaising with staff from Organisational Development and Quality and Education Services for input and guidance
as required
• Communicate and interact with staff for the effective and consistent messaging of the AV strategic plan and other
initiatives
• Provide an escalation point for managing employee grievances and performance management issues to ensure actions
and referrals are appropriate, documented and followed up in line with AV policies and procedures
• Develop and maintain relationships with key stakeholders, including the CEO, Executive and external stakeholders and
staff to ensure that items of interest to AV are captured, reported and acted on as required.
• Implement approved plans and strategies within budget parameters and time frames and develop strategies to manage
efficiencies against the approved budget
Ambulance Victoria Date of Issue: September 2012 Number: 650067 Page 4 of 5

Selection Criteria
Qualifications and experience
• Legally qualified medical practitioner registered in the State of Victoria
• Appropriate specialist medical qualifications (i.e. MBBS or equivalent, FACEM, FRANZCA, FRACP, ICM Colleagues or equivalent).
• Significant relevant clinical practice with clinical experience in emergency and critical care medicine
• Compliance with specialist college CME requirements
• High level proficiency in telephone medicine (including clinical assessment) and multiple agency organisation
• Previous experience in a medical retrieval service and knowledge of, or experience working in the Australian health system
• Proficient in the use of Microsoft Office applications
• Relevant postgraduate educational qualification or experience
• Demonstrated management experience at a strategic level, with strong relationship management skills.
• Experience in the management and supervision of staff
Key attributes
• Strong verbal and written communication skills to ensure information, ideas and plans are clearly articulated and understood by others, and to enable the
preparation of well-structured, accurate and concise documents and reports
• High level planning and organising skills to effectively establish the priority and scheduling of work tasks and projects to ensure work priorities are
completed on time and within budget
• Strategic thinking and well developed conceptual, analytical and problem solving skills to enable the identification of key issues and the judgement to
determine appropriate courses of action to achieving long-range organisational goals
• Strong interpersonal, influencing and negotiation skills to gain the acceptance of ideas, cooperation of others, and the ability to modify styles and
techniques to accommodate tasks, situations and individuals
• Relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders
• Change management skills to foster continual improvement and cultural change to enable effective implementation of plans across the service
• Leadership and coaching skills to manage and develop others to achieve organisational goals and objectives
Approval
General Manager Specialist Services
Ambulance Victoria Date of Issue: September 2012 Number: 650067 Page 5 of 5