CLAIMS HANDBOOK - Department of Human Services

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BENEFIT RECOVERY (CLAIMS) HANDBOOK Federal Review Processing – Request for State / Federal Review **Hearings requested involving a disputed claim or disputed claim balance are processed by the county. The customer has 30 days from initial notification to request a hearing on a TANF claim or 90 days from initial notification to request a hearing on a FS claim. Federal Tax Refund / Federal Benefit Offset is not subject to Fair Hearing Rights. Customer may request a State Review by contacting the Claims / Collections Unit at: Claims / Collections Unit P O Box 38442 Atlanta, GA 30334-0442 (800) 669-6334 or (404) 657-3626 - Fax Sequence of events: • A claim is identified as delinquent by SUCCESS • After an additional 180 days without payment, Notice 1056 (Notice of Intent to Offset Federal Benefits) is mailed. Contact information for the State Office is included in the text of the notice. • Customer receives Notice 1056 and has up to 60 days to request a review or make other arrangements to prevent referral to the Treasury Offset Program (TOP). County’s claims manager must also review via Report DMJ5803I* monthly to prevent invalid referrals to TOP. • Claims / Collections Unit competes review, county’s claims manager is contacted via email for additional information if required • County’s claims manager responds to email, and provides supporting documentation for the claim via FAX • If customer is determined liable, a federal review may be requested and will also be processed by State Office staff. Submission of claim to TOP is suspended until all reviews are completed. *The state of Georgia must certify that all claims submitted to the Treasury Offset Program (TOP) are valid and collectible. Report DMJ5803I is produced monthly and identifies customers who have received Notice 1056. Whether or not the customer requests a review, the county’s claims manager is required to verify that: • The claim is valid based on program policy, and can be supported • The claim meets delinquency criteria (30 + 180 days after notification / OPIC disposition) • The customer referred is liable for repayment • The claim balance is not included in bankruptcy Once a claim is submitted to TOP, the balance will remain until the claim is paid in full, the customer is approved for Food Stamp benefits, or the balance is no longer delinquent due to consistent monthly receipt of payments. If a claim is removed from TOP and the active case closes or a monthly payment is later missed, the remaining balance will immediately be activated for intercept of federal benefits. Timely and accurate posting of payments is critical to prevent federal benefits being offset in error. Each federal offset costs the customer a fee separate from the amount forwarded to the state. Rev December ‘10 66
BENEFIT RECOVERY (CLAIMS) HANDBOOK Office of Program Integrity and Compliance Regions / Offices Albany Region 200 W. Oglethorpe Blvd., Suite 405 Albany, GA 31701-6803 229-430-4272 Cartersville Region 645 Henderson Drive, Suite # 1 Cartersville, GA 30120-3647 770-387-3720 C Metro Region 2 Peachtree St. NW Suite 30-402 Atlanta, GA 30303-3142 404-656-9259 Columbus Region 6074 Business Park Drive, Suite B Columbus, GA 31909 706-569-2830 Douglas Region #8 Willie C. Lane Douglas, GA 31535-4008 912-389-4757 Gainesville Region 311 Green Street NW, Suite 312 Gainesville, GA 30501-3373 770-535-5823 Macon Region 175 Tom Hill Sr. Blvd., Suite J Macon, GA 31210 478-475-8600 Savannah Region 1915 Eisenhower Drive, Bldg 7 Savannah, GA 31406 912-356-2297 Counties Served Baker, Brooks, Calhoun, Colquitt, Decatur, Dougherty, Early, Grady, Miller, Mitchell, Seminole, Thomas, Tift, Turner, Worth Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Fannin, Floyd, Fulton, Gilmer, Gordon, Haralson, Murray, Paulding, Pickens, Polk, Walker, Whitfield Butts, Carroll, Clayton, Coweta, DeKalb, Douglas, Fayette, Heard, Henry, Jasper, Lamar, Meriwether, Monroe, Morgan, Newton, Pike, Rockdale, Spalding, Troup, Upson Chattahoochee, Clay, Crisp, Dooly, Harris, Lee, Macon, Marion, Muscogee, Quitman, Randolph, Schley, Stewart, Sumter, Talbot, Taylor, Terrell, Webster Appling, Atkinson, Bacon, Ben Hill, Berrien, Brantley, Camden, Charlton, Clinch, Coffee, Cook, Echols, Glynn, Irwin, Jeff Davis, Lanier, Lowndes, Pierce, Ware, Wayne, Wilcox Banks, Barrow, Clarke, Dawson, Elbert, Forsyth, Franklin, Gwinnett, Habersham, Hall, Hart, Jackson, Lumpkin, Madison, Oconee, Oglethorpe, Rabun, Stephens, Towns, Union, Walton, White Baldwin, Bibb, Bleckley, Crawford, Dodge, Greene, Hancock, Houston, Johnson, Jones, Laurens, Montgomery, Peach, Pulaski, Putnam, Taliaferro, Telfair, Truetlen,Twiggs, Warren, Wheeler, Wilkinson Bryan, Bulloch, Burke, Candler, Chatham, Columbia, Effingham, Emanuel, Evans, Glascock, Jefferson, Jenkins, Liberty, Lincoln, Long, McDuffie, McIntosh, Richmond, Screven, Tattnall, Toombs, Washington, Wilkes Rev December ‘10 67
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CLAIMS HANDBOOK - Department of Human Services

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