CLAIMS HANDBOOK - Department of Human Services

BENEFIT RECOVERY (CLAIMS) HANDBOOK
DISQUALIFIED RECIPIENT SUBSYSTEM (DRS)
DRS is a federal database used nationwide to track individuals who are disqualified for Intentional
Program Violation in the Food Stamp program only. The subsystem is built on the Social Security
number of the disqualified individual and is updated monthly with the national system. The DRS1
screen indicates whether the disqualification has been served, the number of prior
disqualifications and the telephone number of a contact person for verification of data. DRS data
is permanent and must be supported by disqualification documentation.
a) Use contact # on the DRS screen to verify the status of the disqualification and
obtain additional information.
b) Determine if a claim balance exists and if the claim may be transferred to
Georgia (if out of state).
c) Obtain claim file of any unpaid claim balance if the disqualification occurred
in GA
d) Continue the disqualification based on verbal confirmation. Document in
SUCCESS.
e) Obtain written confirmation as soon as possible.
The individual has a right to challenge the accuracy of DRS data and/or view the DRS
record. If the accuracy is challenged, postpone imposing the disqualification in SUCCESS
until verification is received.
To Update DRS:
1. Access OMEN – K (DRS sub-system update) with recipient’s SSN.
2. Enter update code A (add)
3. Enter start date, decision date, county code, disqualification type “I” and counter (1,
2, 3) from OPIC disposition letter and ENTER.
Disqualifications must be entered into DRS immediately upon receipt and are effective
according to FS policy.
• Start date must be the 1 st day of the subsequent month for a disqualification
obtained via Administrative Disqualification Hearing or WDH.
• Start date may be the 1 st day of the 2 nd subsequent month if the
disqualification resulted from a consent agreement or prosecution if
necessary to prevent an agency error claim from occurring on an active case.
Example:
IPV dispositioned or Consent agreement is signed May 30 th ; OPIC disposition letter is
dated June 2 nd .
For ADH or WDH - decision date is May 30 th . Start date is June 1 st ; an agency error
overpayment may exist if the case is active.
For Consent Agreement (PAC) and Prosecution – decision date is May 30 th . Start date may
be July 1 st (within 45 days) to prevent an agency error claim for June if case is currently
active. If case is currently closed, use June 1 st start date.
Advise OPIC immediately if information received on the disposition letter is contradictory to
what is already entered on DRS.
Rev December ‘10 46