CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
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BENEFIT RECOVERY (<strong>CLAIMS</strong>) <strong>HANDBOOK</strong><br />
Case to Case Transfer<br />
If a debtor moves to another active AU <strong>of</strong> the same program type or is given a new AU #:<br />
Access RMEN L using AU# where claim is currently assigned<br />
a) Select claim to be transferred (Y) - ENTER<br />
b) Type AU# where claim is to be transferred - ENTER<br />
c) If case is currently active, update recoupment mode by accessing<br />
RMEN H, selecting claim, and changing from Manual (M) recovery<br />
mode to Formula (F) recovery mode.<br />
If a debtor who is not the HOH subsequently leaves the new AU, the claim must follow the<br />
debtor to another active AU# or be transferred back to the debtor’s original AU# unless the<br />
current HOH is also liable for repayment.<br />
If a debt is to be assigned to another liable adult:<br />
1) Identify the liable adults (the debt may be divided among other liable adults if they<br />
live in separate AU’s).<br />
2) Using SSN’s, screen for existing AU #’s. If not known to SUCCESS, register and<br />
deny the case to obtain an AU#.<br />
3) Transfer the claim to the new AU#.<br />
4) Notify the new liable adult, using current or last known address and include<br />
repayment agreement and fair hearing rights.<br />
5) Document the transfer and the case registration on NARR.<br />
To determine correct AU# to assign a claim:<br />
1) Using SSN, screen the debtor for multiple AU#’s.<br />
2) Inquire on each AU# for existing claims.<br />
3) Transfer all unpaid claims to the most current or suitable AU#.<br />
4) Check the recoupment mode (RMEN H) and update if necessary.<br />
5) Document transfer on NARR.<br />
Rev December ‘10 39