CLAIMS HANDBOOK - Department of Human Services

BENEFIT RECOVERY (CLAIMS) HANDBOOK
TRANSFERRING CLAIMS
TANF and FS claims may be transferred to another AU number within the same program
type and between counties. In addition, Food Stamp claims may also be transferred
between states.
County to County Transfer
A claim is transferred in SUCCESS from one county to another when a case is closed and
the debtor reapplies in another county or when an active case is transferred from one
county to another.
Each county should develop a procedure to:
• Screen for active claims at application registration and at transfer request.
• Notify the claims manager when a new claim has been assigned to the county.
The claim file should be requested from the county where the case was last active. Claims
attached to a registered case number will transfer even if an application is denied.
State to State Transfer
If a request is received to transfer a GA Food Stamp claim to another state:
1) FAX or mail verification of the existence of the debt to the new state of
residence.
2) Obtain verification that the claim has been scheduled for collection in the new
state of residence.
3) Terminate the claim on SUCCESS by changing the status to “TM” on
RMEN-E (CLMS).
4) Mail the original claim record to the new state of residence and include copies of
system notices, benefit histories and payment records.
5) Keep a copy of the claim record until the record is eligible for purging.
6) Document the transfer/termination on SUCCESS.
If a request is received from another state for GA to accept transfer of a FS claim or DRS
data indicates that a claims may exist in another state:
1) Request verification of the information from the other state
2) Screen, using the individual’s SSN, to determine if known to SUCCESS. If not,
register and deny a case for the AU to obtain a case number. Document the
transfer and case registration.
3) Confirm that the debt has been terminated in the other state and add claim(s) to
SUCCESS.
It is optional for states to transfer FS claims. Georgia will request transfers from other
states and will accept transfer requests from another state.
Rev December ‘10 38