CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
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BENEFIT RECOVERY (<strong>CLAIMS</strong>) <strong>HANDBOOK</strong><br />
TRANSFERRING <strong>CLAIMS</strong><br />
TANF and FS claims may be transferred to another AU number within the same program<br />
type and between counties. In addition, Food Stamp claims may also be transferred<br />
between states.<br />
County to County Transfer<br />
A claim is transferred in SUCCESS from one county to another when a case is closed and<br />
the debtor reapplies in another county or when an active case is transferred from one<br />
county to another.<br />
Each county should develop a procedure to:<br />
• Screen for active claims at application registration and at transfer request.<br />
• Notify the claims manager when a new claim has been assigned to the county.<br />
The claim file should be requested from the county where the case was last active. Claims<br />
attached to a registered case number will transfer even if an application is denied.<br />
State to State Transfer<br />
If a request is received to transfer a GA Food Stamp claim to another state:<br />
1) FAX or mail verification <strong>of</strong> the existence <strong>of</strong> the debt to the new state <strong>of</strong><br />
residence.<br />
2) Obtain verification that the claim has been scheduled for collection in the new<br />
state <strong>of</strong> residence.<br />
3) Terminate the claim on SUCCESS by changing the status to “TM” on<br />
RMEN-E (CLMS).<br />
4) Mail the original claim record to the new state <strong>of</strong> residence and include copies <strong>of</strong><br />
system notices, benefit histories and payment records.<br />
5) Keep a copy <strong>of</strong> the claim record until the record is eligible for purging.<br />
6) Document the transfer/termination on SUCCESS.<br />
If a request is received from another state for GA to accept transfer <strong>of</strong> a FS claim or DRS<br />
data indicates that a claims may exist in another state:<br />
1) Request verification <strong>of</strong> the information from the other state<br />
2) Screen, using the individual’s SSN, to determine if known to SUCCESS. If not,<br />
register and deny a case for the AU to obtain a case number. Document the<br />
transfer and case registration.<br />
3) Confirm that the debt has been terminated in the other state and add claim(s) to<br />
SUCCESS.<br />
It is optional for states to transfer FS claims. Georgia will request transfers from other<br />
states and will accept transfer requests from another state.<br />
Rev December ‘10 38