CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
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BENEFIT RECOVERY (<strong>CLAIMS</strong>) <strong>HANDBOOK</strong><br />
OVER-COLLECTION OF <strong>CLAIMS</strong> / PAYMENTS TO BE REFUNDED<br />
Claim payments may be totally or partially returned to a customer if the payment was taken<br />
in error, or the payment exceeds the balance <strong>of</strong> the debt. Overcollected claims are<br />
reported on DMD6471I – Claims Management Monthly Report and appear at the end <strong>of</strong> the<br />
alphabetic list with a negative balance. Erroneous payments from underpayment <strong>of</strong>fset or<br />
State tax refund may also need to be returned, even though the balance is not<br />
overcollected.<br />
When a payment is posted to a claim in excess <strong>of</strong> the balance owed, or a payment is<br />
posted erroneously, the balance must be corrected as soon as possible. Overcollected<br />
funds and erroneously posted funds must be returned to the customer in the same form<br />
received.<br />
• Cash returned as cash<br />
• State Tax <strong>of</strong>fset returned as cash<br />
• TANF benefits returned as TANF benefits<br />
• FS benefits returned as FS benefits<br />
Over-collections resulting from expunged benefits are never returned to the customer but<br />
may be used to adjust other claim balances in the same program.<br />
Over-collections resulting from State Tax intercepts or cash payments cannot be issued as<br />
benefit underpayments and must be either posted as cash to another claim or returned to<br />
the customer.<br />
Federal funds cannot be refunded at the county level. Contact the Claims /<br />
Collections Unit if funds from federal source code “I” need to be returned to the<br />
customer.<br />
If a payment cannot be posted because the claim is paid in full and no other debt exists,<br />
refund payment directly from the bank account where it was deposited via county check.<br />
Rev December ‘10 35