CLAIMS HANDBOOK - Department of Human Services

BENEFIT RECOVERY (CLAIMS) HANDBOOK
EBT Accounts
Benefits in EBT accounts may be used as claim payments. A claim must be
established before the benefits can be posted as a payment.
• Active EBT Accounts
The debtor may request that unused benefits be removed from the active EBT
account and applied to a claim. Form 269 is completed and faxed or mailed to the
State Claims/Fiscal Services Office. The State Claims/Fiscal Services Staff will
transfer the funds from the EBT account, post the payment to the established claim
and notify the county when the process is complete. A copy of Form 269 is located
in the forms section of this handbook.
• Expunged Accounts
Funds expunged from an EBT account will be credited to an existing claim balance.
These adjustments to the claim balance are posted by SUCCESS with source code
“Z”. Expunged benefits are not returned to the customer’s EBT account unless a
case is initially approved and the newly approved benefits are loaded into the EBT
account at the same time the expungement takes place. If initial benefits are
expunged in error, the balance of the effected claim must be corrected and all the
expunged benefits backed out and reissued to the AU by establishing an
underpayment.
When a new claim is established, any amount previously expunged should be
applied to the current claim balance to reduce the debt. Review benefit history
(MMEN A) to identify prior expungements and Benefit Recovery History (MMEN C)
to identify prior credits. Once expunged benefits have been used to reduce the
claim balance, the same expunged benefits cannot be used again to reduce a
different claim balance.
Rev December ‘10 26