CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
CLAIMS HANDBOOK - Department of Human Services
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BENEFIT RECOVERY (<strong>CLAIMS</strong>) <strong>HANDBOOK</strong><br />
Forward and Acknowledgements<br />
With the needs <strong>of</strong> the counties in mind, this handbook has been prepared by:<br />
Marlene Autry<br />
Lisa Evans<br />
Renee Warren<br />
Rachel Redding-King<br />
The handbook is intended to assist Claim Managers, Supervisors and Program Specialists in<br />
the establishment, maintenance, collection, closure and purging <strong>of</strong> records <strong>of</strong> claims. It is not<br />
a policy manual but rather a guide to the application <strong>of</strong> policy. Please use it to assure that your<br />
county is correctly addressing claim issues.<br />
Claims policy/procedure/fiscal questions should be addressed as follows:<br />
Policy/Procedure.............................................................. Claims Program Specialist<br />
State Office Claims / Collections Unit.............................. 404 463-8948<br />
State Office Claims / Collections Unit FAX...................... 404 657-3626<br />
Consumer Service Number ............................................ 1 800 669-6334<br />
Georgia <strong>Department</strong> <strong>of</strong> <strong>Human</strong> <strong>Services</strong><br />
Claims/Collections Unit<br />
P.O. Box 38442<br />
Atlanta, Georgia 30334-0442<br />
Rev December ‘10 2
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