Full Version - Essential Energy

Index
A
Achievements inside cover
Advertising campaigns
- ACE campaign 10
- Some things just go
together campaign 15
Annual report production 100
Apprentices 44-45
Asset management 21
Asset inspection 22
Audit and risk committee 54
Audit report 64
B
Billing 13, 15
Board Committees 54
Board of Directors 50
Board meeting attendance 55
Board performance 53
Brand 36
C
Call centres 13
Ceinternet 16
Chairman and Managing
Director’s report 4
Code of conduct 56
Community consultation 40
Community satisfaction 36
Commercial partnerships 30
Company details back cover
Compancy based
classifications 48
Consultants 59
Constitution 52
Contact details 100
Contents
inside cover
Controlled entities 56
Corporate governance 52
countrygreen TM energy 14
Country Support 37
Crisis management 24
CSIRO 16
Customers
- Complaints 38
- Newsletters 16
- Satisfaction 12
- Available publications 96
- Focus groups 12
Customer service centres 37
Customer information
system 24
D
Dashboard 3
Demand management 28
Disability plan 57
E
Employees
- Apprentices 44-45
- Assistance Program 49
- Development programs 47
- Jobs growth 44
- Long service 45
- Survey 13, 45
Energy and Water Ombudsman
of NSW (EWON) 39
Energy efficiency
- Binda Bigga project 28
- energy answers 14
- Energy wise calculator 28
- Scholarship 30
- Smart metering 28
- Water heating 15
Environmental management
system 32
Establishment of Country
Energy 52
Enterprise Award 49
Environment 28
Equal employment
opportunity 57-58
Ethical standards 56
Ethnic Affairs Priority Statement 42
Executive remuneration 57
Executive team 51
F
Field service centres 37
Financial performance 63
Financial statements 69
First aid 9
First contact complaint
completion program (FCCC) 38
Fleet management 26
Freedom of information 56
G
Gas
- Greenfields 26
- LPG 15
- Natural 16
Glossary 97
Green energy 29
Green fleet 34
Greenhouse gas reduction 30
H
High performance culture 46
I
Indemnities 53
Independent Pricing and
Regulatory Tribunal (IPART) 24
Indigenous employment program 44
Industrial relations 49
Information services 25
Insurance 55
Internal customer satisfaction 13
L
Legislative changes 59
Licence compliance 56
Local government 40
Lost time injuries 6
LPG 15
M
Management delegations 55
Maps 1, 18, 29
N
Networks
- Improvements 18-19
- Independent review 21
- Investments 18
- Pricing 24
New customers 12
Non-management meetings 53
Notes to the financial 6-95
statements
Noxious weed guide 34
O
Organisational health 46
Organisation overview 1
Overseas visits 58
P
Performance inside cover
Powerful Health 8
Prices 24
Priorities 3
Property disposal 56
Publications 96
R
Radio 26
Recruitment 56
Regional Advisory Boards 40
Regional map 1
Regional safety plans 6
Renewable energy
- Biomass 29
- Carbon sequestration 30
- Cogeneration 30
- countrygreen TM energy 14
- Hydro electricity 29
- Partnerships 30-31
- Solar 29, 33
- Wind farms 29
Retail 12
Risk management 55
Rural Advisory Group 40
S
Safety
- Advertising campaigns 10
- Consultative committees 7
- Field Days 10
- Improvement Plan 6
- Incidents 7
- Investigations 7
- Motor vehicle 7
- OH & S Management
System 8
- Performance 6
- Public 9
- Safe Work Method 8
Statements
- Safety Sense 10
- The year ahead 10
Safety and environment
committee 54
Security 24
Service Milestone Awards 45
Shareholders 52
Smart metering 28
South Australia 13
Sponsorships 40-42
Statement by Members
of the Board 65
Statement of cash flows 68
Statement of financial
performance 66
Statement of financial
position 67
Strategy Statement 3
Supply reliability 20
Sustainability 2
T
Telecommunications
- Fibre Towns 25
- Broadband Powerline 25
- Voice over internet protocol 25
Training and development 47
Turnover rate 49
V
Vegetation management 23
Virtual operations service 23
centre
W
Waste management 33
Waste recycling 33
Website 14
Works Improvement Notice 7
Workers compensation 9
Workforce planning 48
99
COUNTRY ENERGY ANNUAL REPORT 2004–2005