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Glossary of terms 98 ADSL AHO ATL AMOSS BPL CAIDI CIO CIS CPI CRIA CRM CSC CTP DMS DEUS EAPS EBIT EEO EMP EMS ENMAC EWON FCCC FSC GEMP GWh HASRIG HIRAC IPART IS ISI ISP KPI kV LGSA LPG Asymmetric Digital Subscriber Line Aboriginal Housing Office Average Time Lost - The average number of days lost per lost time injury Asset Management and Operating Support System Broadband Powerline Customer average interruption duration index Chief Information Officer Customer Information System Consumer Price Index Communication Research Institute of Australia Customer Relationship Management Customer Service Centre Compulsory Third Party Distribution Management System Department of Energy, Utilities and Sustainability Ethnic Affairs Priority Statement Earnings Before Interest and Tax Equal Employment Opportunity Environmental Management Plan Environmental Management System Energy Network Management and Control Energy and Water Ombudsman New South Wales First contact complaint completion Field Service Centre Government Energy Management Policy Gigawatt hour (Quantity of energy – one GWh = 1,000 megawatt hours Health and Safety Regional Improvement Groups Hazard Identification and Risk Assessment and Control Independent Pricing and Regulatory Tribunal Information Services Injury Severity Index – Takes into account both the number and the severity of injuries and is obtained by multiplying the LTIFR by the ATL Internet Service Provider Key Performance Indicator Kilovolts (1kV = 1,000 volts) Local Government and Shires Association Liquid Petroleum Gas LTI LTIRF LRS MoU MTI MW NGAC OH & S OHSCC OHSMS OSC PABX PC PHSSG PLC PPA PSC REC RSC SAIDI SAIFI SCADA SMS SOC SPT SWMS UPS VISP VOIP VOSC VPN WIN Lost Time Injury (the absence of an employee for one day, or shift, caused by a work related illness or injury) Lost Time Injury Frequency Rate (the number of LTI’s multiplied by one million divided by the total hours worked by the workforce) Line Route Selection Memorandum of Understanding Medically Treated Injuries Megawatt New South Wales Greenhouse Abatement Credits Occupational Health and Safety Occupational Health and Safety Corporate Committee Occupational health and safety management system Operations Service Centre Private Automatic Branch Exchange Personal Computer Peak Health and Safety Steering Group Powerline Communications Power Purchase Agreement Public Safety Coordinator Renewable Energy Credits Regional Safety Coordinator System Average Interruption Duration Index System average interruption frequency index Supervisory Control and Data Acquisition Short Message Service State Owned Corporation Soul Pattinson Telecommunications Safe Work Method Statements Uninterrupted Power Supply Virtual Internet Service Provider Voice over internet protocol Virtual Operations Service Centre Virtual Private Network Works Improvement Notice COUNTRY ENERGY ANNUAL REPORT 2004–2005
Index A Achievements inside cover Advertising campaigns - ACE campaign 10 - Some things just go together campaign 15 Annual report production 100 Apprentices 44-45 Asset management 21 Asset inspection 22 Audit and risk committee 54 Audit report 64 B Billing 13, 15 Board Committees 54 Board of Directors 50 Board meeting attendance 55 Board performance 53 Brand 36 C Call centres 13 Ceinternet 16 Chairman and Managing Director’s report 4 Code of conduct 56 Community consultation 40 Community satisfaction 36 Commercial partnerships 30 Company details back cover Compancy based classifications 48 Consultants 59 Constitution 52 Contact details 100 Contents inside cover Controlled entities 56 Corporate governance 52 countrygreen TM energy 14 Country Support 37 Crisis management 24 CSIRO 16 Customers - Complaints 38 - Newsletters 16 - Satisfaction 12 - Available publications 96 - Focus groups 12 Customer service centres 37 Customer information system 24 D Dashboard 3 Demand management 28 Disability plan 57 E Employees - Apprentices 44-45 - Assistance Program 49 - Development programs 47 - Jobs growth 44 - Long service 45 - Survey 13, 45 Energy and Water Ombudsman of NSW (EWON) 39 Energy efficiency - Binda Bigga project 28 - energy answers 14 - Energy wise calculator 28 - Scholarship 30 - Smart metering 28 - Water heating 15 Environmental management system 32 Establishment of Country Energy 52 Enterprise Award 49 Environment 28 Equal employment opportunity 57-58 Ethical standards 56 Ethnic Affairs Priority Statement 42 Executive remuneration 57 Executive team 51 F Field service centres 37 Financial performance 63 Financial statements 69 First aid 9 First contact complaint completion program (FCCC) 38 Fleet management 26 Freedom of information 56 G Gas - Greenfields 26 - LPG 15 - Natural 16 Glossary 97 Green energy 29 Green fleet 34 Greenhouse gas reduction 30 H High performance culture 46 I Indemnities 53 Independent Pricing and Regulatory Tribunal (IPART) 24 Indigenous employment program 44 Industrial relations 49 Information services 25 Insurance 55 Internal customer satisfaction 13 L Legislative changes 59 Licence compliance 56 Local government 40 Lost time injuries 6 LPG 15 M Management delegations 55 Maps 1, 18, 29 N Networks - Improvements 18-19 - Independent review 21 - Investments 18 - Pricing 24 New customers 12 Non-management meetings 53 Notes to the financial 6-95 statements Noxious weed guide 34 O Organisational health 46 Organisation overview 1 Overseas visits 58 P Performance inside cover Powerful Health 8 Prices 24 Priorities 3 Property disposal 56 Publications 96 R Radio 26 Recruitment 56 Regional Advisory Boards 40 Regional map 1 Regional safety plans 6 Renewable energy - Biomass 29 - Carbon sequestration 30 - Cogeneration 30 - countrygreen TM energy 14 - Hydro electricity 29 - Partnerships 30-31 - Solar 29, 33 - Wind farms 29 Retail 12 Risk management 55 Rural Advisory Group 40 S Safety - Advertising campaigns 10 - Consultative committees 7 - Field Days 10 - Improvement Plan 6 - Incidents 7 - Investigations 7 - Motor vehicle 7 - OH & S Management System 8 - Performance 6 - Public 9 - Safe Work Method 8 Statements - Safety Sense 10 - The year ahead 10 Safety and environment committee 54 Security 24 Service Milestone Awards 45 Shareholders 52 Smart metering 28 South Australia 13 Sponsorships 40-42 Statement by Members of the Board 65 Statement of cash flows 68 Statement of financial performance 66 Statement of financial position 67 Strategy Statement 3 Supply reliability 20 Sustainability 2 T Telecommunications - Fibre Towns 25 - Broadband Powerline 25 - Voice over internet protocol 25 Training and development 47 Turnover rate 49 V Vegetation management 23 Virtual operations service 23 centre W Waste management 33 Waste recycling 33 Website 14 Works Improvement Notice 7 Workers compensation 9 Workforce planning 48 99 COUNTRY ENERGY ANNUAL REPORT 2004–2005
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Becoming Australia’s leading util
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Priorities in 2004-2005 Country Ene
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A leader in safety 5 COUNTRY ENERGY
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Detailed audit schedules have been
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Workers compensation In addition to
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A successful national retailer 11 C
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Looking inside We recognise that ou
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This resulted in the campuses reduc
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The best network manager 17 COUNTRY
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The table below highlights some exa
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• Large snowfalls in the Snowy Mo
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Vegetation management The managemen
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Information services In addition to
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A responsible environmental manager
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One of the most rewarding aspects o
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Our increasing involvement in proje
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Waste management A code of practice
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A valued part of the community 35 C
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Increased presence Our program of r
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Nu 1000 0 2002-2003 2003-2004 2004-
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Sponsorship spend $82,424 $125,000
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An employer of choice 43 COUNTRY EN
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Apprentices by region / operational
Page 47 and 48: Employees also initiated a fundrais
Page 49 and 50: Employee assistance program Country
Page 51 and 52: Our Executive Craig Murray - Managi
Page 53 and 54: Director Current appointment Board
Page 55 and 56: Risk management Country Energy appr
Page 57 and 58: Executive remuneration At the end o
Page 59 and 60: Consultants A total of $1.3 million
Page 61 and 62: • Electricity Industry Act 2000 N
Page 63 and 64: Financial statements contents Indep
Page 65 and 66: Statement by Members of the Board 6
Page 67 and 68: Statement of Financial Position as
Page 69 and 70: Notes to the Financial Statements f
Page 97: Customer information The following
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