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20 Supply reliability There was a 5.5 per cent reduction on the average minutes without supply (SAIDI) – from 371 to 354 minutes per customer. The average duration of each recorded interruption was 104 minutes. This is an excellent result, especially considering a project to improve the accuracy of supply interruptions data, which was expected to increase base figures by 20 per cent. Interruptions are now recorded by major powerline segments instead of the entire powerline, enabling relatively poorer performing parts of a powerline to be identified and investigated. Facing the elements Floods, snow, electrical storms, bushfires and even a mini cyclone placed significant demands on our people this year, from field crews, dispatch and control teams to supply interruptions, call centres and regional management teams. The 2004-2005 storm season was the most severe since Country Energy was formed. On one occasion, storm damage affected around 75,000 customers and field crews attended to more than 350 major and 2,800 smaller repair jobs over four days. Other wild weather examples include – Future goals – complete project to improve accuracy of supply interruptions data during 2005-2006, ensuring a truly accurate picture of the state of the network. Ensure Network Management Plans (Queensland and New South Wales) are accredited and audited successfully – AS/NZS 4801. The 2005- 2006 year will see further work regarding the external review of processes, setting planning criteria for capital expenditure and resources, defining customer expectations and improving supply reliability reporting methods. Average minutes off supply per customer 375 370 Average minutes off supply per customer 365 360 355 350 345 375 370 365 360 355 350 345 Unplanned interruptions Unplanned interruptions 2003-2004 2004-2005 • Torrential rain in Lismore – 500mm in 30 hours. Field crews had to use helicopters to access areas cut off by flooding • Mini cyclone in the Bega Valley – more than half of Tathra’s residents were without power and field crews worked tirelessly through the night to restore power. One resident who lost the roof off his house made a tearful statement on ABC radio praising our field crews “who came out to make it safe for people to move around” Year 2003-2004 2004-2005 Year Seasonal pattern of unplanned interruptions Average minutes off supply 700 600 500 400 300 200 100 0 Average minutes off supply Jul-04 700 600 500 400 300 200 100 0 Aug-04 Sep-04 Seasonal pattern of unplanned interruptions Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-04 Aug-04 Sep-04 Actual Oct-04 Nov-04 Dec-04 Jan-05 Target Feb-05 Mar-05 Apr-05 May-05 Jun-05 COUNTRY ENERGY ANNUAL REPORT 2004–2005 Actual Target
• Large snowfalls in the Snowy Mountains, where field crews had to shovel through snow to access Perisher zone substation • Bushfires in Parkes – destroying up to 8,000 hectares of land and causing significant network damage. Twenty six poles had to be replaced over two days • Twenty-eight thousand lighting strikes in one night in Orange – extra crews from across the region called in to repair the damage. Our decentralised workforce allows the rapid deployment of employees and resources in emergencies. For instance, in October 2004 field crews from Grafton, Lismore, Ballina, Taree, Bathurst, Orange, Parkes and Forbes joined local crews in Coffs Harbour to quickly restore power to more than 15,000 customers following severe storms and flooding. Independent review In October 2004, Country Energy invited a Price Waterhouse Coopers’ partner and consulting electrical engineer to undertake a high level independent assessment of our network asset management strategy. Conducted over three months, it relied on a mix of internal data, published information and interviews with managers and frontline employees. In February, the review authors reported that – Our overall assessment is that Country Energy is heading in the right direction. By and large the appropriate systems and procedures are either in place, in the process of being put in place, or there are plans to put them in place at some stage in the next one to two years. Clearly, there is a great deal of work yet to be done, but we gained confidence that Country Energy has assessed the position well, knows what needs to be done and has plans in place to achieve its aims (page 8). The authors recognised benefits in our decentralised, regional management structure, reporting that – This allows local problems to be focused upon by management who are close to, and should understand local issues… While other models are worthy of consideration we believe that the structure currently in place has served Country Energy well (page 65). While we were reassured by the review’s findings, there is still much work to be done. We recognise there are further process improvements that we must make. Future goals – implement review recommendations to achieve industry leadership in network asset management. Better asset management Our asset management strategies and policies are well established, covering network planning and development, project design and management, risk management, reliability management, engineering standards, safety, network operations and maintenance. Our commitment to best practice asset management strategies is reflected in our Network Asset Management Plan, which employs the New South Wales Government’s Total Asset Management System. This plan details strategies to manage the entire network and invest in capacity and reliability-driven augmentation, asset maintenance, refurbishment and demand side management. The plan applies these strategies over the life of an asset, from construction to replacement or disposal and has three major elements – capital investment strategic planning, asset renewal and replacement strategic planning and asset maintenance strategic planning. AMOSS During the year, our Asset Management and Operating Support System (AMOSS) was extended to include details of all zone substation protection equipment. A project is also underway to load and manage zone substation maintenance. The system is accessed by a wide cross section of the business, with 1,200 registered users. Since its deployment last year, it has proved useful as a consolidated asset management system for all electricity network assets. The AMOSS applications provide automated transfer of asset data and a fieldbased mapping application for more than 100 asset inspectors and provides the mechanism for a further 100 design project managers to create and manage network extension and system augmentation projects. Production of geographic map books for field staff is currently underway, with many field service centres already realising the benefits of a consolidated data source and application functionality designed to increase field operations productivity. Future goals – complete the geographic map books for field crews, expand system to accommodate gas network assets and the management of zone substation maintenance. 21 COUNTRY ENERGY ANNUAL REPORT 2004–2005
Page 1 and 2: Becoming Australia’s leading util
Page 3 and 4: Priorities in 2004-2005 Country Ene
Page 5 and 6: A leader in safety 5 COUNTRY ENERGY
Page 7 and 8: Detailed audit schedules have been
Page 9 and 10: Workers compensation In addition to
Page 11 and 12: A successful national retailer 11 C
Page 13 and 14: Looking inside We recognise that ou
Page 15 and 16: This resulted in the campuses reduc
Page 17 and 18: The best network manager 17 COUNTRY
Page 19: The table below highlights some exa
Page 23 and 24: Vegetation management The managemen
Page 25 and 26: Information services In addition to
Page 27 and 28: A responsible environmental manager
Page 29 and 30: One of the most rewarding aspects o
Page 31 and 32: Our increasing involvement in proje
Page 33 and 34: Waste management A code of practice
Page 35 and 36: A valued part of the community 35 C
Page 37 and 38: Increased presence Our program of r
Page 39 and 40: Nu 1000 0 2002-2003 2003-2004 2004-
Page 41 and 42: Sponsorship spend $82,424 $125,000
Page 43 and 44: An employer of choice 43 COUNTRY EN
Page 45 and 46: Apprentices by region / operational
Page 47 and 48: Employees also initiated a fundrais
Page 49 and 50: Employee assistance program Country
Page 51 and 52: Our Executive Craig Murray - Managi
Page 53 and 54: Director Current appointment Board
Page 55 and 56: Risk management Country Energy appr
Page 57 and 58: Executive remuneration At the end o
Page 59 and 60: Consultants A total of $1.3 million
Page 61 and 62: • Electricity Industry Act 2000 N
Page 63 and 64: Financial statements contents Indep
Page 65 and 66: Statement by Members of the Board 6
Page 67 and 68: Statement of Financial Position as
Page 69 and 70: Notes to the Financial Statements f
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Notes to the Financial Statements f
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Customer information The following
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Index A Achievements inside cover A
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