Standard Form Customer Connection Contract - Essential Energy
Standard Form Customer Connection Contract - Essential Energy
Standard Form Customer Connection Contract - Essential Energy
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Summary of<br />
<strong>Essential</strong> <strong>Energy</strong>’s<br />
<strong>Standard</strong> <strong>Form</strong><br />
Electricity<br />
<strong>Connection</strong> <strong>Contract</strong><br />
Effective 1 March 2011
Summary of <strong>Essential</strong> <strong>Energy</strong>’s<br />
<strong>Standard</strong> <strong>Form</strong> Electricity<br />
<strong>Connection</strong> <strong>Contract</strong><br />
(Effective 1 March 2011)<br />
The following is a summary of the terms and conditions<br />
on which <strong>Essential</strong> <strong>Energy</strong> will supply connection and<br />
associated goods and services to you under its <strong>Standard</strong><br />
<strong>Form</strong> <strong>Customer</strong> <strong>Connection</strong> <strong>Contract</strong> (“<strong>Contract</strong>”). The<br />
<strong>Contract</strong> applies to those persons to whom we are<br />
obliged to provide connection services under a standard<br />
form customer connection contract under the Electricity<br />
Supply Act 1995 (NSW) (”the Act“) and who have not<br />
already entered into a negotiated customer connection<br />
contract with us.<br />
This document also sets out the information we are<br />
required to give a person who is or may be a small retail<br />
customer under the Electricity Supply (General) Regulation<br />
2001 (NSW) (“the Regulation”) including summarising the<br />
Guaranteed <strong>Customer</strong> Service <strong>Standard</strong>s.<br />
Under the <strong>Contract</strong>:<br />
1. the service standards and remedies to which you<br />
are entitled are additional to and do not exclude,<br />
restrict or modify; and<br />
2. the limitation on our liabilities do not exclude,<br />
restrict or modify,<br />
the entitlements and remedies, that you may have under<br />
the consumer guarantees provisions in the Competition<br />
and Consumer Act 2010 (Cth).<br />
This summary is not a contract. A copy of the <strong>Contract</strong><br />
can be obtained by calling 13 23 91, by visiting any of our<br />
<strong>Essential</strong> Service Centres and on our website at:<br />
www.essentialenergy.com.au<br />
2
1. Availability of Interpreter Services<br />
For interpreter services please call the following<br />
number: 13 14 50<br />
Arabic<br />
Chinese<br />
Vietnamese<br />
Italian<br />
Greek<br />
Spanish<br />
2. Commencement of <strong>Contract</strong><br />
If you are an existing customer, the <strong>Contract</strong> starts on the<br />
date that notice of this <strong>Contract</strong>’s terms is published or<br />
such later day as specified in the notice.<br />
If you are a new customer, the <strong>Contract</strong> starts on the day<br />
you apply to us for us to provide customer connection<br />
services to you.<br />
3. Variation of <strong>Contract</strong><br />
We may vary the <strong>Contract</strong> from time to time and will notify<br />
you of the changes by a notice published in a newspaper<br />
circulating throughout NSW or the area in which the<br />
variation is to take effect as well as on our website.<br />
4. Commencement of <strong>Customer</strong><br />
<strong>Connection</strong> Services<br />
We will provide customer connection services to you from<br />
the date the contract starts where your premises has all<br />
the necessary metering and services equipment installed<br />
and all other documentation required has been completed,<br />
or otherwise upon meeting these requirements.<br />
3
5. <strong>Customer</strong> <strong>Connection</strong> Services Obligations<br />
We may require certain equipment to be installed to ensure<br />
safe and efficient supply of electricity to you or for the<br />
receipt of electricity supplied by you into our distribution<br />
system, or to minimise or prevent interference with the<br />
network or other customers. Such installation must be<br />
in accordance with applicable laws, standards or rules<br />
covering the installation of equipment. You may be required<br />
to pay for, or contribute to, the installation of equipment<br />
or any extension or increase in capacity of the network<br />
required to accommodate your connection.<br />
Additional connection obligations apply to you if you supply<br />
electricity into our distribution system via an embedded<br />
generating unit, or we supply you or you generate electricity<br />
at high voltage.<br />
6. Billing and Payment<br />
6.1 Charges and Variations in Charges<br />
Our electricity prices are set out in our “Network<br />
Price List” and are consistent with the applicable<br />
regulatory determinations. We will provide you with a<br />
copy of the current “Network Price List” on request<br />
and it is also available from the website<br />
www.essentialenergy.com.au<br />
If we want to vary prices, we must publish the new<br />
prices or the amount of the variations and the date<br />
these will start in a newspaper circulating throughout<br />
New South Wales or the area in which<br />
the variation is to take effect and on our website<br />
www.essentialenergy.com.au The variation will<br />
apply as of the date specified, being a date that<br />
is later than the date the notice is published or<br />
served, and will not be charged retrospectively. If<br />
the variation takes effect part way through a billing<br />
period, the charge for customer connection services<br />
supplied during the period will be based on the<br />
charge in effect for the period allocated on a pro rata<br />
basis according to the number of days in the period<br />
that each relevant charge was applicable.<br />
6.2 Bills<br />
Where you are not liable to pay your retailer and are<br />
required to pay us directly for customer connection<br />
services, we will send you a bill at least once every<br />
three months.<br />
4
The bill will include:<br />
••<br />
your name, bill number, national metering identifier<br />
and check sum (prominently displayed), address of<br />
your premises and any relevant mailing address;<br />
••<br />
the dates on which the billing period began<br />
and ended;<br />
••<br />
details of the network prices for connection<br />
services provided;<br />
••<br />
separate details of charges for any other services<br />
we have provided or arranged;<br />
••<br />
details of any amount of credit;<br />
••<br />
the total amount to be paid by you;<br />
••<br />
the due date for payment;<br />
••<br />
any overdue amount and the due date for payment<br />
of the overdue amount;<br />
••<br />
methods by which payment can be made;<br />
••<br />
details of our 24 hour contact number for faults<br />
and difficulties and the number available during<br />
business hours for billing and payment enquires;<br />
••<br />
details of any interpreter services in community<br />
languages (including Arabic, Cantonese,<br />
Vietnamese, Italian, Greek and Spanish) and<br />
telephone numbers for the services; and<br />
••<br />
particulars of the components of charges that are<br />
network charges or the amount of any security<br />
held by us, if requested to do so by you.<br />
If you are a small retail customer who has a<br />
complying embedded generation unit connected to<br />
our distribution system, where we are required by the<br />
Regulation, we will include on your bill the amount of<br />
electricity your generator supplies to our distribution<br />
system during the billing period and the amount to<br />
be credited to you in respect of that electricity.<br />
7. <strong>Customer</strong> <strong>Connection</strong> Services<br />
The customer connection services we will provide to<br />
you include:<br />
••<br />
the connection of your premises to our<br />
distribution system;<br />
••<br />
any agreed increase in the maximum capacity in<br />
your existing connection to the distribution<br />
system; and<br />
5
••<br />
the maintenance of the capability to supply your<br />
premises from our distribution system.<br />
We will also provide you with a network service, exit service<br />
and/or distribution service in accordance with the <strong>Contract</strong>.<br />
8. Metering<br />
You must have electricity metering services provided to<br />
your premises before electricity can be sold to you and if<br />
you have an embedded generating unit, before you can<br />
supply electricity into our distribution system.<br />
We will at your request provide metering services to you.<br />
The meter must be installed and maintained in accordance<br />
with the specific laws and codes of practice.<br />
We will attempt to read your meter at least once every six<br />
months. If you request a special reading of the meter, we<br />
will read the meter by close of the next business day if<br />
your request is received before 3pm on the previous<br />
business day. We will charge you a fee for this service.<br />
9. Access<br />
You must allow authorised officers safe and unhindered<br />
access to the premises during daylight hours to carry<br />
out their duties under the <strong>Contract</strong>. You are responsible<br />
for taking proper care of the meter and other service<br />
equipment installed at the premises.<br />
10. Disconnection<br />
You must give us at least 48 hours notice if you want us<br />
to stop providing you with customer connection services<br />
or other goods or services, unless you have an embedded<br />
generating unit where we require five business days notice.<br />
If this notice is not given, you will be liable for charges<br />
arising under the <strong>Contract</strong> during that period.<br />
We may disconnect your connection if:<br />
••<br />
you fail to pay your bill; or<br />
••<br />
you fail to provide security required by us; or<br />
••<br />
you fail to provide access; or<br />
••<br />
the premises is permitted to be disconnected in<br />
accordance with the law; or<br />
••<br />
your retailer has discontinued supply to you and<br />
requests we disconnect your premises; or<br />
••<br />
the <strong>Contract</strong> ends.<br />
6
Except in the case where you have requested that we<br />
disconnect or where we are otherwise permitted to do so<br />
by law, we will not do so:<br />
••<br />
while any life support system that relies<br />
on electricity for its operation is in use at<br />
the premises.<br />
If you are a small retail customer, we will comply with the<br />
Guaranteed <strong>Customer</strong> Service <strong>Standard</strong>s for disconnection<br />
as set out in paragraph 16. Otherwise, we will give you<br />
reasonable notice of our intention to disconnect. We<br />
may charge a disconnection fee in accordance with any<br />
applicable law.<br />
If you have an embedded generating unit, we may<br />
disconnect you at any time without notice if your embedded<br />
generating unit is dangerous to our staff, representatives<br />
or other parties, or its continued operation is dangerous to<br />
our network.<br />
We may terminate the <strong>Contract</strong> on the day you<br />
are disconnected.<br />
11. Excusing Events<br />
Other than payment obligations, a party’s obligation under<br />
the <strong>Contract</strong> is suspended whilst an event beyond a party’s<br />
control affects its ability to carry out its obligation.<br />
12. Liability and Warranties<br />
We will use all reasonable endeavours to ensure you are<br />
supplied electricity of an appropriate level and quality. We<br />
do not accept liability for any loss or damage except to the<br />
extent provided for in the <strong>Contract</strong> and to the extent the<br />
law makes us liable. In the latter case, liability is limited to:<br />
••<br />
replacing the goods or services under the<br />
<strong>Contract</strong>; or<br />
••<br />
paying the cost of replacing the goods or services.<br />
13. Dispute Resolution<br />
We encourage customers to contact us directly regarding<br />
any concerns or complaints they may have. Under the<br />
<strong>Contract</strong>, you have 28 days from receiving written notice of<br />
a decision from us or from the date of the relevant act or<br />
omission to make a complaint to us.<br />
We will consider your complaint and give you written notice<br />
of our determination as soon as practicable after we make<br />
our determination. If we do not give you notice of our<br />
determination within 10 business days after you make the<br />
7
complaint, we will be taken to have determined that our<br />
decision is to stand or no action is to be taken.<br />
In the event you are dissatisfied with our determination and<br />
your connection is in New South Wales, you may request<br />
us to, or may directly, refer the dispute to the <strong>Energy</strong> and<br />
Water Ombudsman if the dispute relates to a matter to<br />
which the <strong>Energy</strong> and Water Ombudsman Scheme applies.<br />
The scheme offers independent resolution of disputes.<br />
To make a complaint to the Ombudsman you can either call<br />
on 1800 246 545, write to the Ombudsman (Reply Paid<br />
Box K1343 Haymarket NSW 1239 Australia) or complete<br />
a complaints form online at the Ombudsman’s website at<br />
www.ewon.com.au<br />
Written submissions should set out:<br />
••<br />
dates, times and locations where events occurred;<br />
••<br />
details of what happened;<br />
••<br />
who you spoke to and a brief description of the<br />
conversation (if relevant); and<br />
••<br />
copies of any relevant correspondence<br />
or documents.<br />
If your connection is in Queensland, you can contact<br />
the Queensland Department of Mines and <strong>Energy</strong>, the<br />
Queensland Competition Authority or the Queensland<br />
<strong>Energy</strong> Ombudsman.<br />
Further details of the available schemes can be obtained<br />
from the relevant authority’s website.<br />
14. Privacy<br />
We collect personal information about you to assist in<br />
the operation of our business. Without this information<br />
we may not be able to provide you with these products<br />
and services. We may also use it to provide you with<br />
promotional material. Please tell us if you prefer not to<br />
receive this material. We may disclose your information<br />
to organisations we engage to assist us, including credit<br />
reporting agencies where you have failed to pay a bill<br />
for over 60 days and we have sent you written notice of<br />
the overdue payment, debt collecting agencies and our<br />
authorised representatives. You can request access to this<br />
information by writing to us.<br />
15. Retailer of Last Resort<br />
8<br />
We may provide information on your connection to other<br />
parties where you are to be transferred to a retailer of last<br />
resort under last resort supply arrangements.
16. Guaranteed <strong>Customer</strong> Service <strong>Standard</strong>s<br />
We provide you customer connection services in<br />
accordance with the Guaranteed <strong>Customer</strong> Service<br />
<strong>Standard</strong>s which form part of the <strong>Contract</strong>.<br />
The below Guaranteed <strong>Customer</strong> Service <strong>Standard</strong>s comply<br />
with the requirements imposed by the Regulation.<br />
The payments to be made under our Guaranteed <strong>Customer</strong><br />
Service <strong>Standard</strong>s are not an admission of legal liability.<br />
The payments will be credited to a bank account nominated<br />
by you. It will not be paid in cash and will only be paid in<br />
cheque at our discretion.<br />
Hotline services<br />
We have a telephone hotline that operates 24 hours a<br />
day, seven days a week. If you want to give notice of or be<br />
supplied with information concerning faults and difficulties<br />
with our electricity works, then please call 13 20 80*.<br />
If you want to give notice of or be supplied with information<br />
concerning your bill, customer connection services or<br />
any other goods or services provided to you under this<br />
<strong>Contract</strong>, please call 13 23 91* during business hours.<br />
* For the cost of a local telephone call. Calls from mobile<br />
phones may be charged at higher rates.<br />
Timely notice of planned interruptions to supply<br />
From time to time we will need to work on our distribution<br />
networks to improve them, undertake maintenance or<br />
connect a new customer. This may mean we need to<br />
interrupt your supply of electricity.<br />
If we fail to give you at least two business days notice<br />
of our intention to interrupt your electricity supply, or we<br />
interrupt your electricity supply for longer than the time<br />
we indicated to you when we gave you notice, then we will<br />
credit your account by $20.<br />
This standard does not apply to any interruption of supply<br />
that arises for the purpose of enabling us to carry out<br />
emergency work or which arises from circumstances<br />
beyond our control.<br />
Occasionally, because of emergencies, weather or other<br />
circumstances beyond our control, even though we<br />
have told you that we will be interrupting your supply of<br />
electricity, this may not occur.<br />
9
Repair of faulty street lights<br />
If a street light is faulty please let us know. We will<br />
normally repair it within 12 business days. If you report<br />
a large group of streetlights that are not working, say, a<br />
group in a number of streets, we will attempt to repair them<br />
by the next business day.<br />
If:<br />
••<br />
you are a customer whose premises abut that part<br />
of the street usually lit by a street light; and<br />
••<br />
you are the first person to report that the street<br />
light is faulty; and<br />
••<br />
we fail to fix that street light within<br />
12 business days,<br />
then we will credit your account by $15.<br />
This standard only applies to street lighting systems owned<br />
or maintained by us. This currently includes all street<br />
lighting systems within our distribution area.<br />
Punctuality in keeping appointments<br />
Your time is important to us. If we make an appointment<br />
with you, we aim to be on time and if we are late by more<br />
than 15 minutes we will credit your account by $25.<br />
Where unforeseen circumstances require us to reschedule,<br />
we will notify you as soon as possible.<br />
Timely provision of services<br />
If we fail to provide you with customer connection services<br />
under this <strong>Contract</strong> on or before the date agreed with you,<br />
we will credit your account by $60 for each day that we are<br />
late, up to a maximum amount of $300.<br />
Time limit for new connection services<br />
If your request is received before 3pm on a business day<br />
we will connect your premises by the end of the following<br />
business day. If your request is received after 3pm on a<br />
business day we will connect your premises by the end<br />
of the second business day following the day the request<br />
was made.<br />
Where the connection is required at a distance in excess<br />
of 20km from a staffed field service centre, we will connect<br />
you on or before the time we agree upon.<br />
We are not required to connect your premises to our<br />
distribution system within the period set out above unless<br />
relevant equipment is in place and, if your premises is<br />
10
new, the meter and service equipment have been installed,<br />
inspected and approved.<br />
No disconnection on weekends or public holidays<br />
Where we are authorised to disconnect your premises<br />
from our distribution system on grounds arising under this<br />
<strong>Contract</strong> or under a customer supply contract, we will not<br />
do so:<br />
••<br />
on a Friday, Saturday or Sunday;<br />
••<br />
on a public holiday or day immediately preceding a<br />
public holiday; or<br />
••<br />
after 3pm on any other day.<br />
No disconnection except after due notice<br />
(1) Except for disconnection following a request by<br />
either you or your retailer (where your retailer<br />
has complied with applicable requirements for<br />
disconnection), where we are otherwise authorised<br />
to disconnect your premises from our distribution<br />
system we will not do so unless:<br />
(a) we have sent you at least two written notices<br />
of our intention to do so, the second notice<br />
being sent no earlier than one week after the<br />
first notice; and<br />
(b) we have made reasonable attempts to deal<br />
with you in person or by telephone, whether<br />
before or after sending any such notice, for<br />
the purpose of assisting you to do whatever<br />
is necessary to remove the grounds referred<br />
to in that notice and documented those<br />
attempts.<br />
(2) In any notice or dealings as set out in clause 1<br />
above, we must:<br />
(a) specify the grounds authorising us to take the<br />
action proposed;<br />
(b) indicate the date on or after which the supply<br />
to your premises may be disconnected if<br />
those grounds are not removed, being a date<br />
occurring no earlier than 14 days after the first<br />
such notice is sent; and<br />
(c) advise you:<br />
(i) your rights under Part 2 of Schedule 3 of<br />
the Regulation; and<br />
(ii) in particular, of any rights that you may<br />
11
have to have the complaint or dispute<br />
referred to the <strong>Energy</strong> and Water<br />
Ombudsman for resolution.<br />
(3) If all other attempts to deal with you under clause<br />
1(b), whether in person or by telephone, have been<br />
unsuccessful, we will make at least one further<br />
attempt to contact you outside business hours.<br />
(4) Where we are required to issue you with a second<br />
notice under clause 1(a), if you request that the<br />
complaint (being a complaint that is covered by an<br />
approved <strong>Energy</strong> and Water Ombudsman scheme)<br />
be referred for resolution by the <strong>Energy</strong> and Water<br />
Ombudsman, we will not disconnect your premises<br />
until the date occurring three business days after<br />
the date on which the complaint is so referred and<br />
will not take any such action if, before that time, the<br />
<strong>Energy</strong> and Water Ombudsman directs that such<br />
action not be taken.<br />
(5) Nothing in this clause affects any right or obligation<br />
that we may have to disconnect your premises<br />
arising from the operation of the Electricity Supply<br />
(Safety and Network Management) Regulation 2008<br />
or Electricity (Consumer Safety) Act 2004.<br />
Notice to be given to customer after disconnection<br />
If we disconnect the supply address (other than at the<br />
request of a supplier) we must provide you with a notice to<br />
the effect that the supply address has been disconnected<br />
and which sets out:<br />
••<br />
the grounds on which the premises was<br />
disconnected;<br />
••<br />
a telephone number for you to call to discuss the<br />
matter with us;<br />
••<br />
the arrangements you will need to make to have<br />
supply reconnected to the premises (including any<br />
relevant fee);<br />
••<br />
the dispute resolution procedures available to you.<br />
17. Other <strong>Standard</strong>s of Service<br />
We will use reasonable endeavours to comply with the<br />
following service standards.<br />
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17.1 Quality of Services<br />
We will use reasonable and practicable<br />
efforts to provide you with a quality of service and<br />
electricity supply consistent with best electricity<br />
industry practice.<br />
However, the ways in which other customers use<br />
electricity and the exposure of the distribution<br />
network to external interference may affect the<br />
quality of electricity supply to you.<br />
If you believe there is a problem with the quality<br />
of supply of electricity, or if quality of supply is<br />
important to you or to equipment you use, please let<br />
us know. We may be able to recommend ways that<br />
you can obtain the quality of supply you require.<br />
17.2 Reliability of Services<br />
We will use reasonable and practicable efforts<br />
to provide you with safe and reliable service and<br />
electricity supply. We cannot, however, guarantee<br />
that electricity will be supplied to you<br />
without interruption.<br />
We may at any time temporarily disconnect your<br />
premises or interrupt the supply of electricity if it<br />
is necessary to avoid danger to life or property,<br />
or to prevent interference with the supply to other<br />
customers, or for the purpose of connecting or<br />
restoring supply to other customers.<br />
Reliability of Supply<br />
Under our licence, we must pay you $80 (including GST)<br />
where we exceed the interruption duration standard (as<br />
defined in Table A) at your premises and you have made a<br />
claim to us within three months of the interruption.<br />
Under our licence, we must pay you $80 (including GST)<br />
where we exceed the interruption frequency standard (as<br />
defined in Table A) at your premises in a financial year and<br />
you have made a claim to us within three months after the<br />
end of the financial year to which the interruptions relate.<br />
We will notify you whether you are eligible for payments<br />
under these standards within one month of receipt of a<br />
valid claim in accordance with our licence.<br />
We are required to make only one payment of $80 to<br />
you per premises in a financial year for exceeding the<br />
interruption frequency standard.<br />
We are required to pay no more than $320 to you per<br />
premises in any one financial year.<br />
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Table A<br />
Type of area in<br />
which customer’s<br />
premises is located<br />
Interruption<br />
duration<br />
standard<br />
(hours)<br />
Interruption frequency<br />
standard (number<br />
of interruptions of ≥<br />
hours)<br />
non metropolitan 18 4 interruptions<br />
≥ five hours<br />
Note: All premises connected to <strong>Essential</strong> <strong>Energy</strong>’s<br />
distribution network are deemed to be located in a non<br />
metropolitan area.<br />
Interruptions to be disregarded<br />
In calculating the interruption duration standard or the<br />
interruption frequency standard the following types of<br />
interruptions (and no others) are excluded:<br />
(a) an interruption resulting from the following<br />
external causes:<br />
(i) a shortfall in generation;<br />
(ii) a failure or instability of the shared<br />
transmission system;<br />
(iii) a request or direction from an emergency<br />
service organisation; or<br />
(iv) a failure in another licence holder’s<br />
distribution system.<br />
(b) a planned interruption;<br />
(c) an interruption within a region in which a<br />
natural disaster has occurred and:<br />
(i) the Minister responsible for administering<br />
the State Emergency Service Act has<br />
notified the Commonwealth of the<br />
occurrence of an eligible disaster under<br />
the Natural Disaster Relief Arrangements<br />
in respect of that natural disaster for that<br />
region; and<br />
(ii) the interruption occurred during the<br />
period for which Natural Disaster Relief<br />
Arrangements have been notified;<br />
(d) an interruption to an affected area (as set out<br />
in Table B). These effects may include the<br />
necessary operation of a circuit protection<br />
device which interrupts supply to customers<br />
in areas not directly impacted by severe<br />
thunderstorm or severe weather.<br />
14
(e) an interruption caused by third party actions<br />
other than animal or vegetation interference<br />
(e.g. vehicle-hit-pole, vandalism) where the<br />
interruption is not also caused by any failure<br />
of <strong>Essential</strong> <strong>Energy</strong> to comply with relevant<br />
plans, codes, guides or standards (e.g. low<br />
conductor clearance).<br />
Table B<br />
Phenomenon<br />
Wind (Gusts)<br />
Wind (Average)<br />
Tornado<br />
Blizzard<br />
Flash Flood<br />
Large Hail<br />
Severe<br />
Thunderstorm<br />
Warning<br />
Gusts 90km/h or<br />
more<br />
All tornados<br />
Heavy Rainfall that<br />
is conducive to<br />
flash flooding or a<br />
reported flash flood<br />
Hail with diameter<br />
of at least 2cm<br />
Severe Weather<br />
Warning<br />
Gusts 90km/h or<br />
more<br />
Widespread<br />
winds over land of<br />
63km/h or more<br />
(Gale force)<br />
Widespread<br />
blizzards in Alpine<br />
areas<br />
Heavy Rainfall that<br />
is conducive to<br />
flash flooding or a<br />
reported flash flood<br />
17.3 Response to <strong>Customer</strong> Enquiries<br />
If you telephone us we will seek to respond to your<br />
enquiry immediately. If we are not able to answer<br />
your query immediately, we will take your contact<br />
details and provide a response as soon as is<br />
possible, usually within one business day.<br />
If you write to us we will seek to respond to your<br />
enquiry within three business days (at least with an<br />
interim response).<br />
17.4 Commencement of Services or Work including to<br />
Remedy a Disruption to the Service<br />
We will usually commence services or work in<br />
response to an enquiry you have made, or where<br />
there is a disruption to service we provide you under<br />
the <strong>Contract</strong> within one business day, or as soon<br />
as practicable taking into account the scale and<br />
complexity of the services and the location.<br />
15
17.5 Period of Notice to Carry Out Work that will Disrupt<br />
the Service<br />
In the event that work must be undertaken (other<br />
than emergency work) that will disrupt the services<br />
that we provide to you, we will provide notice in<br />
accordance with the time provisions set out in<br />
the <strong>Contract</strong>.<br />
16
Notes<br />
17
18<br />
Notes
Notes<br />
19
We’re here<br />
to help.<br />
<strong>Essential</strong> Service Centres<br />
Albury<br />
621 Dean Street<br />
Balranald<br />
90 Market Street<br />
Batemans Bay<br />
Shop 7<br />
Bay Centre Plaza<br />
Orient Street<br />
Bathurst<br />
151–153<br />
George Street<br />
Bega<br />
219–221<br />
Carp Street<br />
Broken Hill<br />
13 Chloride Street<br />
Coffs Harbour *<br />
102 Thompsons<br />
Road<br />
Cooma<br />
138 Sharp Street<br />
Cowra<br />
Shop 12<br />
Calare Building<br />
Kendal Street<br />
Deniliquin<br />
26 Napier Street<br />
Dubbo<br />
168 Macquarie<br />
Street<br />
Forbes<br />
91 Lachlan Street<br />
Forster<br />
16 Breese Parade<br />
Goulburn<br />
148 Auburn Street<br />
Grafton<br />
17 Prince Street<br />
Griffith<br />
310 Banna Avenue<br />
Gulgong<br />
102 Herbert Street<br />
Hay<br />
81 Lachlan Street<br />
Hillston<br />
151 High Street<br />
Leeton<br />
19 Pine Avenue<br />
Lismore<br />
81–83<br />
Molesworth Street<br />
Moree<br />
223 Balo Street<br />
Moruya<br />
210 Araluen Road<br />
Mudgee<br />
102 Church Street<br />
Narrabri *<br />
1 Logan Street<br />
Narrandera<br />
113 East Street<br />
Oberon<br />
157 Oberon Street<br />
Orange<br />
187 Summer<br />
Street<br />
Parkes<br />
Cnr Church and<br />
Clarinda Streets<br />
Port Macquarie<br />
140 Lake Road<br />
Queanbeyan<br />
Ground Floor<br />
City Link Plaza<br />
30 Morisset Street<br />
Tamworth<br />
Electra Street<br />
Taree *<br />
Whitbread Street<br />
Trundle<br />
Forbes Street<br />
Tweed Heads<br />
39 Sunshine<br />
Avenue<br />
Wagga Wagga<br />
2/209 Baylis<br />
Street<br />
Wentworth<br />
24–26 Darling<br />
Street<br />
Young<br />
53 Boorowa Street<br />
* Payment facilities<br />
unavailable<br />
EPX0071_FEB11<br />
For general enquiries call 13 23 91<br />
For supply interruptions call 13 20 80<br />
www.essentialenergy.com.au