HAC Black Card Membership - Hockessin Athletic Club
HAC Black Card Membership - Hockessin Athletic Club
HAC Black Card Membership - Hockessin Athletic Club
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<strong>Hockessin</strong> <strong>Athletic</strong> <strong>Club</strong><br />
888-263-2024 · www.hachealthclub.com<br />
W OW<br />
Buzz<br />
These Members Experienced WOW<br />
at <strong>Hockessin</strong> <strong>Athletic</strong> <strong>Club</strong><br />
As part of our Fifth Anniversary celebration,<br />
<strong>HAC</strong> has committed to delivering WOW-worthy<br />
service to our members.<br />
Delivering "WOW" is part of our Principles of<br />
Member Engagement platform that tasks each staff<br />
member with three simple items that will make our<br />
members' experience at <strong>Hockessin</strong> <strong>Athletic</strong> <strong>Club</strong><br />
even better.<br />
In an effort to effectively implement the new<br />
platform, <strong>HAC</strong> has recently hired a new Customer<br />
Service Director to not only oversee our front<br />
line staff at the Front Desk, but to help plan and<br />
implement effective customer service training for all<br />
staff at <strong>HAC</strong>, including managers.<br />
Your Staff at<br />
<strong>Hockessin</strong> <strong>Athletic</strong> <strong>Club</strong><br />
“There has been a visible transformation in the<br />
cafe since Michele took over. The cafe employees<br />
seem happier and things seem to run much more<br />
smoothly! I am especially impressed with the new<br />
menu - not only is there a wider variety of choices,<br />
but the prices are better and ingredients more<br />
cohesive. Michele has done a fabulous job of<br />
removing fluff while keeping rich taste!”<br />
“Dina Moore is an amazing personal trainer. She<br />
takes the time to truly understand her clients and<br />
creates workouts for them that work perfectly with<br />
their physical abilities.”<br />
"I just wanted...to thank you, Kate, for your excellent<br />
swim lessons this summer. Ashley learned so much<br />
from you, and has been able to improve quite a<br />
bit with practice. She is currently swimming...in<br />
the top Intermediate group. She has even joined<br />
USA swimming and is becoming a very serious<br />
competitive swimmer. I know this is due partly to her<br />
persistence, and largely to your instruction. Thanks<br />
for caring and teaching so effectively."<br />
3
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