GlobalSupplier - Daimler

failure parts per million or warranty costs for each
supplier. It summarizes the results for the four value
drivers and compares the actual status with the goals
that DaimlerChrysler and suppliers have agreed upon.
The results are rendered into a Balanced Scorecard.
From this data a bubble chart format is created
which shows the actual performance of a supplier.
This data summary serves as a basis for continuuos
improvement. DaimlerChrysler and suppliers can for
example discuss trends in performance over time,
diagnose areas for improvement or identify whether
improvement in one area was achieved at the expense
of another.
In the future, first tier suppliers will be able to access
their Balanced Scorecard through the web. The next
two pages show an overview of when and how.
Mercedes-Benz Passenger Cars and Commercial
Vehicle Suppliers “Our central goal is to utilize the
EBSC in order to optimize our strategic discussions
with our suppliers”, said Eberhard Gloger, Senior
Manager for strategy in the Procurement Mercedes Benz
Passenger Cars / smart organization.
To simplify this process, the organization has tested
the system together with a variety of suppliers with
different delivery volumes. The feedback of Daimler-
Chrysler employees and suppliers is now used for
further enhancements of process and systems.
Before getting access to the EBSC, each supplier will
be contacted for training classes.
Together, representatives of DaimlerChrysler and the
suppliers will define concrete goals at the beginning
of each year. They serve as a basis for the strategic
discussion during the year.
For more information please contact:
Eberhard Gloger, Phone: +49-7031-90-88633
eberhard.gloger@daimlerchrysler.com
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Quality + Technology
Systems Costs + Supply
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The bubble chart tells the
story: Transparent information
on supplier performance
is available at a glance.
Fulfillment
Quality
Non-Production Material Suppliers,
Mercedes-Benz “This instrument is a big step in the
cooperation between purchasing, supplier management
and suppliers and will therefore open new vistas in
the automotive industry”, said Ingo Kaufmann, Project
Manager EBSC in Purchasing Services. All non-production
material suppliers currently involved in the EBSC
process are asserting their commitment by signing their
EBSC – together with the responsible DaimlerChrysler
buyer. The EBSC joins together a circle of responsibility,
in which DaimlerChrysler takes over the role of a coach.
The initial point of this circle is the internal Daimler-
Chrysler customer, such as a project leader or member
of the planning department. This customer evaluates
the performance of a supplier at the completion of a
project. The responsible buyer uses the results of the
evaluation to develop the supplier’s EBSC. Both the
internal customer and the buyer can then evaluate the
supplier’s performance and ability to achieve fulfillment
rates on new projects.
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100
Systems
Costs
Technology
11
Supply