GlobalSupplier - Daimler

10
Global Process
During the past several months DaimlerChrysler has developed
a process to measure supplier’s performance, the External
Balanced Scorecard (EBSC). This process facilitates the
Extended Enterprise principle of open and fair communication
between DaimlerChrysler and suppliers. Now – starting in 2002
– DaimlerChrysler’s tier one suppliers will begin to access their
performance data through the web.
The starting point for the global performance
measurement process are the four strategic goals
of DaimlerChrysler’s Supplier Program Extended
Enterprise:
Quality: Achieve perfect quality based on the
expectations of the customers.
Systems Costs: Optimize systems costs.
Technology: Ensure technology and innovation.
Supply: Provide fast reliable and consistent supply.
GP&S GPSIS/EBSC
Suppliers Access Their Performance
Data Through the Web
The EBSC translates these value drivers into a set of
measurable criteria for products and services. “While
the optimization of Systems Costs is one of the major
goals, it is not the only one”, said Lori Stevens, Daimler-
Chrysler Senior Manager for Global Procurement &
Supply Measurement & Reporting and responsible for
the global implementation. “We are working with our
supply network to optimize and balance Systems Costs
with Quality, Technology and Supply.”
Data owners, such as Global Procurement & Supply,
Engineering, Quality and Controlling at Daimler-
Chrysler locations worldwide feed the relevant data
for each supplier into DaimlerChrysler’s Global
Procurement and Supply Information System (GPSIS).
GPSIS stores performance data like delivery times,