PDF Version - Glidewell Dental Labs
PDF Version - Glidewell Dental Labs
PDF Version - Glidewell Dental Labs
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
DH: Definitely.<br />
MD: From the different cases you’ve seen over the years, what<br />
would you say is the range or average of how much money is<br />
usually taken?<br />
DH: We see everything from stealing toilet paper at the office<br />
to frauds that exceed a million dollars. The average we see<br />
these days is probably a little over $100,000. I think last<br />
time we did the calculation it came out to about $105,000.<br />
MD: Have you actually caught somebody who was just stealing<br />
toilet paper?<br />
DH: It’s not one that we normally chase. But it certainly<br />
happens, and we do have dentists complaining to us about<br />
it. Sometimes it’s the tip of a bigger iceberg. But, yes, we<br />
do have lots of dentists who complain about things going<br />
missing when the staff members are probably the only<br />
people with the opportunity to steal. Another thing is, if<br />
you look on eBay, you’ll see all kinds of dental gear for sale.<br />
MD: Interesting. To my knowledge, I have never been embezzled<br />
from. But in preparing for this interview, I was trying to think<br />
like the criminal mind, and ask myself what I would do if I<br />
had the opportunity. A chairside assistant could maybe sell<br />
bleaching kits on eBay, the kind that don’t need custom trays,<br />
like the pre-made ones from Ultradent. Those could be sold on<br />
eBay directly to patients for a markup. Is that the kind of thing<br />
you’re talking about, or do you mean actual equipment?<br />
DH: Both. If a compressor is for sale on eBay, I highly doubt<br />
the dental assistant snuck it out of the office while nobody<br />
was watching. But you’ll see hand instruments and all kinds<br />
of consumables that are for sale online at a lower price than<br />
you can buy them from a supplier. Theoretically, I guess some<br />
of this stuff is gray market that somebody bought in some<br />
other country and imported. But I think the vast majority of<br />
it just kind of “fell off the truck” in one way or another.<br />
MD: Wow, and that’s not really something that anyone polices,<br />
or could even. It seems like a difficult thing to try to get a<br />
handle on.<br />
DH: I hate to say it, but I think most of the purchasers of<br />
this stuff aren’t end consumers buying bleach kits, but other<br />
dentists saying, “Wow, this stuff is really cheap on eBay.”<br />
MD: In a dental office where the dentist doesn’t pay a lot of<br />
attention to what arrives in the boxes from Patterson <strong>Dental</strong> or<br />
Henry Schein, you might have somebody ordering things at full<br />
price and then putting them on eBay. Three days later when it<br />
disappears, no one misses it because the dentist didn’t really<br />
need it or even order it in the first place, right?<br />
DH: Yes. Unless it’s enough to distort the ratio of consumables<br />
to productivity, which would have to be a whole lot of stuff<br />
going out the back door, nobody is ever going to notice.<br />
MD: I’ve heard stories about dental assistants, for example,<br />
coming into the office on a Saturday and making bleaching<br />
trays for people and charging for it. Obviously it’s illegal, but is<br />
that considered embezzlement as well?<br />
DH: I’m not sure it meets the formal definition of<br />
embezzlement, but it’s some kind of stealing, yes. What it<br />
really amounts to is practicing unlicensed dentistry. I saw<br />
something the other day about a dental assistant who would<br />
bring her friends in on Saturdays and do fillings on them.<br />
MD: The very first story you told was about a woman who<br />
was fired from one practice for embezzling, who you then ran<br />
into at another practice. Then you told me about the woman<br />
in Toronto who stole from 13 practices. It seems like at some<br />
point they would be prosecuted. Is it up to the dentist to decide<br />
whether they want to prosecute these employees?<br />
DH: Prosecution is the responsibility of the government,<br />
not the individual dentist. So when people say, “I’d like to<br />
press charges,” or “I’d like to not press charges,” they’re<br />
assuming a privilege that they really don’t have. It is the<br />
government that carries that responsibility and the financial<br />
and evidentiary burden that goes with it. Having said that,<br />
what a dentist can do is either communicate their interest in<br />
having somebody charged, or communicate that they really<br />
don’t want a person charged. Most of the time law enforcement<br />
and prosecuting agencies will give some weight to<br />
that. Also, if somebody hires us to investigate and we gather<br />
a fair amount of evidence, they can instruct us whether to<br />
share it with law enforcement. If we don’t share that evidence<br />
with law enforcement, in most cases they will have<br />
no interest in prosecuting because they don’t have the realistic<br />
means of gathering the same information themselves.<br />
MD: Have you seen any cases where it was not a full-time<br />
employee doing the embezzlement, but instead the dentist’s<br />
accountant or somebody who only comes in once a month, an<br />
auxiliary position like that?<br />
DH: The only cases where we’ve seen an appreciable amount<br />
of theft is with some kind of bookkeeper or accountant;<br />
somebody who has some level of control over the banking<br />
function, such as writing checks. A part-time bookkeeper<br />
is the only bookkeeper there, so even if that person only<br />
comes in three days a month, there is nobody else doing the<br />
job when they’re not there. So they can probably succeed<br />
there on a part-time basis. With somebody like a part-time<br />
receptionist, however, we really see very little stealing.<br />
Somebody who mans the front desk on Fridays is going to<br />
have a tough time getting away with much.<br />
MD: Might another warning sign be an employee who insists<br />
on doing all the insurance claims herself?<br />
Interview with David Harris51