Designing for wellbeing
Designing for wellbeing
Designing for wellbeing
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increasingly seen as active users or co-producers of services, and public<br />
organisations are viewed as service deliverers instead of as a governmental<br />
institution. This view challenges the traditional production of public services<br />
and opens up opportunities <strong>for</strong> service design, including co-design<br />
and human-centred approaches.<br />
Our experiences from earlier cases and the ones presented in this<br />
chapter support the view that design approaches and practices like empathic,<br />
visual and participatory methods can be applied in cross-functional<br />
public-service development projects. However, besides experiencing the<br />
potential benefits, we have also faced challenges in the collaboration<br />
between designers or design students and public organisations due to<br />
different conventions, expectations and lack of a common vocabulary. For<br />
example, unrealistic expectations may result if people don’t understand<br />
that the role of design goes beyond concrete improvements in current<br />
practices and environments. In this chapter we have discussed how design<br />
can be utilised in the public sector <strong>for</strong> framing the design challenge, as<br />
a decision-making tool and <strong>for</strong> promoting discussion. In order to create<br />
successful collaboration in the future, we think that both designers and<br />
public organisations should become aware of the diverse meanings and<br />
opportunities of co-design.<br />
71 · Co-design with the public sector