Designing for wellbeing

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heart of any innovation and design process. The hesitation results from the lack of experience and competence in managing creative collaboration but is also due to an organisational culture that may not encourage exploration and seeking innovative solutions. The urge to reach into the future rather than just understand the present, and creating future visions with people rather than for them, is also a new approach in the public sector. 8 Consequently, designers should remember that developing and applying design-based processes in the public sector is an innovative development and, as such, requires a change in culture and behaviour, which in turn demands time, resources, and management support 9 . Service design has a particular value to innovation processes by providing tools to engage people, to visualise alternatives and develop service prototypes for testing. The co-design workshops conducted during the project had two purposes: Firstly, they were meant to invite people to raise issues they found important and, hence, direct design processes. For example, the team that designed the Honestly! campaign described the trigger for their design as follows: “By doing research about the life of elderly people in Kauniainen and in the whole of Finland, we saw their isolation from younger generations as the biggest problem. When we spoke with people in retirement homes across Helsinki, we saw their wish to talk with us, to spend time with us, to tell us what they learned through hard times in their lives, to give us advice. We immediately jumped on that idea. Wouldn’t it be nice to create a platform where young people can learn from much older and more experienced people?” Secondly, co-design workshops gave the project participants and city employees first-hand experience of applying design thinking and tools in practice. 8 Bason, C. (2010). Co-creation is key to innovation in government. In Ipsos MORI Understanding Society/winter 2010, 14-17. 9 Bailey, S.G. (2012). Embedding service design: the long and the short of it: Developing an organisation’s design capacity and capability to sustainably deliver services. In Third Nordic Conference on Service Design and Service Innovation, ServDes 2012, Finland 68 · Co-design with the public sector
Memo A last will and testament is not enough because it completely ignores the emotional side of a legacy. People rate values and life lessons as being equally important to receive or leave. Memo is a service that helps people to save, organise and share their most beloved memories. It combines modern mobile technology and low-tech solutions, helping to close the generation gap. It works by attaching one of a pair of QR code stickers to an important object and sticking the other in a book with written memories, photos, music or even pieces of fabric. When the book is full, it is sent to the service provider, who digitises it, attaches any sound or video clips, and publishes them on a website. When relatives point their smartphones at the QR code they get access to the memories. Students: Florina Trost Joakim Eriksson Shengjun Shi Tatu Vienamo Instructors: Peter McGrory Kirsikka Vaajakallio Kirsi Hakio Partners: Villa Breda, City of Kauniainen, WDC Helsinki 2012, Aalto University 69
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Edited by: Turkka Keinonen & Kirsik
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Designing for wellbeing Aalto Unive
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Concepts Grannygotchi13 Yhteiskiitu
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still using the language of design.
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Elements of design for wellbeing Af
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Figure 1: The elements of design fo
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Grannygotchi This innovation makes
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ways. With the demographic change o
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Page 23 and 24: Set quality standards for non-mater
Page 25 and 26: 2 The cities on design Janos Honkon
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Page 29 and 30: Lumipallo Lumipallo (Snowball) is a
Page 31 and 32: Overall, the partners were happy wi
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Page 35 and 36: Siblings The process of casting a c
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Page 41 and 42: finding shortcuts through simplific
Page 43 and 44: Mind Mate The Mind Mate concept pro
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Page 55 and 56: Discussion User-inspired practice p
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Page 59 and 60: In Rethinking Villa Breda, the firs
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Page 103 and 104: Connection This project aimed to co
Page 105 and 106: COMMUNITY Learning as belonging IDE
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Page 115 and 116: Smoking Area The goal of achieving
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is based on interaction with the ha
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application; and, 8. create new pla
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The Cube A student team tried to fi
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9 Reducing social distance through
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Social distance as a design challen
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Throughout our project, it turned o
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designers the information they need
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A patient portal displays previous
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Lapsen kanssa - solving maternity c
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oireeton.fi - awareness of chlamydi
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of chlamydia. The service presents
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understanding of each key stakehold
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for an administrative solution migh
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Turkka Keinonen, DA, is a professor
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Kirsi Niinimäki, DA, is a post-doc
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Designing for wellbeing

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