Designing for wellbeing

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Yhteiskiituri In Finnish suburbs, the lack of basic services and local activities are common problems, along with the passivity of inhabitants. People are often disconnected and the poor community spirit makes it difficult to work together for a better future. Our fieldwork in the Tonttila neighbourhood in the city of Lahti revealed a need for a more organised community and a shared space open for everyone. A customised bus and related service concept, Yhteiskiituri (Co-Coach) was designed to tackle the problem. Yhteiskiituri is a service that offers suburban communities a hub for activities based on the exchange of knowledge, skills and experiences. It creates a process where services are crafted to meet the needs of the community. Basic services are provided by the city and people and organisations donate additional ones. In addition to basic equipment like computers, the bus offers an informal meeting place, thus supporting spontaneous encounters. Yhteiskiituri provides professional advice to create initiatives and events such as cultural events and neighbourhood meetings. The bus moves around neighbourhoods helping unite the areas around the city. Students: Kreetta Airila Riikka Manninen Riina Oikari Instructors: Alastair Fuad-Luke Sandra Viña Katharina Moebus Partners: The city of Lahti; Lahti University of Applied Sciences, Aalto University 18
We started 365 Wellbeing with a somewhat naïve self-confidence, trusting that the design process and the user-centred approach would be robust enough to allow us to do almost anything in almost any conditions. Or perhaps we were not that naïve, but we had some humble understanding telling us that the problems we are dealing with are complex and there have already been serious attempts to address them much more rigorously than we are used to attempting as designers. However, we had the confidence that we were capable of contributing. And, as can be seen in chapter 3, to a certain extent we managed to be successful but some future challenges remain, which are discussed below. We entered the world of healthcare and wellbeing through service and spatial concepts, not so much through technical solutions. Consequently, we did not deal with high-tech hospital equipment but with care practices. The technical complexity that often makes industrial design demanding was replaced with the complexity of socio-technical systems. This complexity is characterised by several interconnections between stakeholder groups, their responsibilities, values, rules and resources. This type of complexity is not solved with faster processing power or more clever engineering. Instead, we need to understand the different stakeholders’ interests, articulate solution proposals and negotiate benefits. Practices, values, professional roles, historical patterns of behaviour and power games became material for design in addition to user experiences, digital interactions and physical artefacts. The negotiations required us to find suitable ways to discuss matters, often by creating shared languages understandable to different participants. We trusted designers’ traditional strengths of prototyping and visualising in this new context and tried out some new approaches too. One challenge, perhaps more on the level of attitudes than skills, was that when going into new domains and facing new design challenges, polishing visualisations started to feel unnecessary and secondary. The core of the design seemed to be somewhere else than in posters and animations. However, part of 19 · Design, wellbeing and design for wellbeing
Page 1 and 2: Edited by: Turkka Keinonen & Kirsik
Page 3 and 4: Designing for wellbeing Aalto Unive
Page 5 and 6: Concepts Grannygotchi13 Yhteiskiitu
Page 7 and 8: still using the language of design.
Page 9 and 10: Elements of design for wellbeing Af
Page 11 and 12: Figure 1: The elements of design fo
Page 13 and 14: Grannygotchi This innovation makes
Page 15 and 16: ways. With the demographic change o
Page 17: environments. In chapter 5, Tjhien
Page 21 and 22: service concept presentations is pa
Page 23 and 24: Set quality standards for non-mater
Page 25 and 26: 2 The cities on design Janos Honkon
Page 27 and 28: protection… Maybe the thing that
Page 29 and 30: Lumipallo Lumipallo (Snowball) is a
Page 31 and 32: Overall, the partners were happy wi
Page 33 and 34: scheduling clashes are solved by ju
Page 35 and 36: Siblings The process of casting a c
Page 37 and 38: “It’s very positive that someon
Page 39 and 40: Designers are used to being handed
Page 41 and 42: finding shortcuts through simplific
Page 43 and 44: Mind Mate The Mind Mate concept pro
Page 45 and 46: Transfer Ticket Transfer Ticket 6 i
Page 47 and 48: posed during the exercise. In this
Page 49 and 50: Action Painting Wagon The Action Pa
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Page 53 and 54: Absolute Custody Alcohol is the big
Page 55 and 56: Discussion User-inspired practice p
Page 57 and 58: 4 Co-design with the public sector
Page 59 and 60: In Rethinking Villa Breda, the firs
Page 61 and 62: Ajo The Ajo (Ride) concept supports
Page 63 and 64: depression in later life is the dea
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Memo A last will and testament is n
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increasingly seen as active users o
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Described above is one of the six p
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Compass The present system for psyc
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other disciplines. The scenarios th
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focus. Unlike concrete artefacts, t
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Peloton Jokapäivä The vast majori
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the main focus in most of the prese
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of the positive story of people hel
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6 Design studio in the field Katja
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in Mellunkylä were built in the 19
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afternoon with us. Two other events
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our neighbours visiting the open-do
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local points of view. Second, our p
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involved knew that we had only eigh
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Tangible inspiration package for in
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Based on the same survey, the inhab
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Connection This project aimed to co
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COMMUNITY Learning as belonging IDE
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1 Observation phase - getting a fir
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Some participants, especially the y
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PEOPLE kannelmaki residents and rep
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neighbourhood’s social wellbeing.
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Smoking Area The goal of achieving
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Villa Breda senior village Villa Br
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is based on interaction with the ha
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application; and, 8. create new pla
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The Cube A student team tried to fi
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9 Reducing social distance through
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Social distance as a design challen
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Throughout our project, it turned o
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designers the information they need
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A patient portal displays previous
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Lapsen kanssa - solving maternity c
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oireeton.fi - awareness of chlamydi
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of chlamydia. The service presents
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understanding of each key stakehold
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for an administrative solution migh
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Turkka Keinonen, DA, is a professor
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Kirsi Niinimäki, DA, is a post-doc
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Designing for wellbeing

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