Designing for wellbeing

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Student healthcare – students design for students The student healthcare unit of Helsinki Health Care Centre, the provider of health services to 22,000 polytechnic students, was searching for a new means to fight the rise in sexually transmitted infections. Chlamydia, which is the most common of these, does not usually present any noticeable symptoms. This calls for raising the sexual health awareness of students, especially those with high-risk behaviours. Initially, the students were briefed based on experiences with the successful application of online questionnaires to reach undiagnosed diabetics in at-risk age groups. This sparked the idea of developing a similar tool to screen for chlamydia. The designers’ task was to explore how IT could be used to enable more efficient screening of students who may be in need of chlamydia treatment. The core idea of such a service would be to get the polytechnic students more interested in their own health and make them aware that they could be carrying a potentially symptom-free chlamydia infection. The tool should attract 20-year-old students to participate in a campaign that is easily available and approachable. The design team 6 set out to identify the students who were most at risk and to understand the current ways in which the student healthcare unit reached out to them. Through field visits, interviews and observations, it became evident that the students least likely to visit a nurse were the ones most at risk. Raising awareness among these students and getting them to understand their risk would be the most effective contribution. Another important insight was that the way to screen high-risk individuals would be to approach those who have been intimate with people who have tested positive. The proposed “oireeton.fi” (symptomless.fi) (page 137) concept is an online service with related promotional elements. It reaches out to students who engage in risky behaviour and aims for easier testing and detection 6 Group ”Student health”: Markus Lappalainen, Helinä Lehtonen and Riku Rantala. 138 · Reducing social distance through co-design
of chlamydia. The service presents the facts about chlamydia, gives information about its treatment and allows those tested positive to inform former partners who may be at risk. The campaign elements get student organisations on board in order to bring the topic into discussion among students in a fun way. The campaign is brought to parties, where alcohol is usually consumed and after which students face the highest risk of infection, and badges for student overalls and ice cream bars with a hidden chlamydia awareness message are distributed. The online service offers easily digestible information about chlamydia prevention and a quiz-format risk assessment. The service makes it possible for students to order home sampling kits online and locate the nearest healthcare centre. It also enables anonymous informing of ex-partners about their possible infection after a student has been diagnosed with chlamydia. In this project the designer-user social distance was rather immediate as, unlike in the other two projects, both the design team and the user group were comprised of students. This enabled the design team to come up with solutions that are rooted in the social reality of their users. The student health unit’s system-led thinking was perhaps most evident in their existing questionnaire for screening the health of new polytechnic students. A student who answered “yes” to the question “have you engaged in a risky sexual activity?” would be invited for a check-up, while the real problem is that those with the most risky behaviour would not consider their behaviour risky and would answer “no”. Free from IT infrastructure constraints and epidemiologic thinking, the designers were able to find a new approach that the student healthcare unit would probably not have been able to ask for. This reduced the system-user distance. The final concept went further than just providing information. It made it easy to get tested and provided solutions for the doctors’ requirement for chlamydia patients to inform their potentially infected ex-partners. Looking at the healthcare unit’s online sexual health questionnaire, one could see the potential alienation of healthcare personnel and citizens as 139 · Reducing social distance through co-design
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Edited by: Turkka Keinonen & Kirsik
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Designing for wellbeing Aalto Unive
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Concepts Grannygotchi13 Yhteiskiitu
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still using the language of design.
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Elements of design for wellbeing Af
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Figure 1: The elements of design fo
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Grannygotchi This innovation makes
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ways. With the demographic change o
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environments. In chapter 5, Tjhien
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We started 365 Wellbeing with a som
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service concept presentations is pa
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Set quality standards for non-mater
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2 The cities on design Janos Honkon
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protection… Maybe the thing that
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Lumipallo Lumipallo (Snowball) is a
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Overall, the partners were happy wi
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scheduling clashes are solved by ju
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Siblings The process of casting a c
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“It’s very positive that someon
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Designers are used to being handed
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finding shortcuts through simplific
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Mind Mate The Mind Mate concept pro
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Transfer Ticket Transfer Ticket 6 i
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posed during the exercise. In this
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Action Painting Wagon The Action Pa
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he built the project on, and on whi
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Absolute Custody Alcohol is the big
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Discussion User-inspired practice p
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4 Co-design with the public sector
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In Rethinking Villa Breda, the firs
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Ajo The Ajo (Ride) concept supports
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depression in later life is the dea
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These three examples of framing the
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eferences, discussion and reflectio
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Memo A last will and testament is n
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increasingly seen as active users o
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Described above is one of the six p
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Compass The present system for psyc
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other disciplines. The scenarios th
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focus. Unlike concrete artefacts, t
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Peloton Jokapäivä The vast majori
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the main focus in most of the prese
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of the positive story of people hel
Page 87 and 88: 6 Design studio in the field Katja
Page 89 and 90: in Mellunkylä were built in the 19
Page 91 and 92: afternoon with us. Two other events
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Page 97 and 98: involved knew that we had only eigh
Page 99 and 100: Tangible inspiration package for in
Page 101 and 102: Based on the same survey, the inhab
Page 103 and 104: Connection This project aimed to co
Page 105 and 106: COMMUNITY Learning as belonging IDE
Page 107 and 108: 1 Observation phase - getting a fir
Page 109 and 110: Some participants, especially the y
Page 111 and 112: PEOPLE kannelmaki residents and rep
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Page 115 and 116: Smoking Area The goal of achieving
Page 117 and 118: Villa Breda senior village Villa Br
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Page 121 and 122: application; and, 8. create new pla
Page 123 and 124: The Cube A student team tried to fi
Page 125 and 126: 9 Reducing social distance through
Page 127 and 128: Social distance as a design challen
Page 129 and 130: Throughout our project, it turned o
Page 131 and 132: designers the information they need
Page 133 and 134: A patient portal displays previous
Page 135 and 136: Lapsen kanssa - solving maternity c
Page 137: oireeton.fi - awareness of chlamydi
Page 141 and 142: understanding of each key stakehold
Page 143 and 144: for an administrative solution migh
Page 145 and 146: Turkka Keinonen, DA, is a professor
Page 147: Kirsi Niinimäki, DA, is a post-doc
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Designing for wellbeing

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