Designing for wellbeing

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No-shows – reducing the number of missed appointments Patients who skip their appointments repeatedly are a burden to the healthcare system. The current healthcare IT systems, however, do not properly support addressing regular no-shows. For example, they do not tell nurses which patients have a history of not showing up, and the letters and reminders that are sent are too formal and generic. This first stage of this project was a No-show toolkit, which clinics can use to build customised letters, notifications and appointment cards. The second stage was to improve the IT systems to make communication and scheduling easier. Thirdly a system was proposed that gives patients access to their healthcare history, such as missed and upcoming appointments. This makes scheduling and cancelling appointments easier for both staff and patients. Students: Antero Vanhala Lu Hu Sanna Petlin Instructors: Sampsa Hyysalo Jack Whalen Zagros Hatami Sebastian Greger Partners: Helsinki Health Care Centre Herttoniemi hospital Vallila psychiatry ward WDC Helsinki 2012 Aalto University 130
designers the information they needed to create more considered, comprehensive and human-centred solutions. Nine Master’s programme students participated in an eight-week project, Co-designing the Future of Health IT, 2 to solve three specific real-world challenges. The project involved administrative staff from the HHCC central organisation and healthcare units, healthcare personnel including doctors, nurses and office staff at the clinics, and Helsinki citizens. Given the twomonth time constraint from brief to final concepts, the co-design approach had a strong focus on design from an “expert perspective” 3 with the users as the subject of the designers’ study. However, we also included participatory elements, where healthcare personnel and citizens participated in the design work. The designers and HHCC staff met approximately every two weeks for interviews, evaluation of ideas and co-design workshops. In addition, the designers engaged in field observations, the analysis of artefacts and literature research. The groups also recruited citizens to be interviewed and surveyed. No-shows – rethinking the system approach Patients who do not keep their appointments without previous cancellation are a burden to the resources of public healthcare. Valuable care time gets lost and the treatment of others is unnecessarily delayed. Our initial assignment from HHCC asked for the design of an IT-based solution that would reduce the number of no-show appointments. The introduction of an SMS reminder functionality in the electronic patient database made it possible for the healthcare centre to send reminder messages to patients. However, designers were needed to shape such messages. The brief further specified that a desirable concept should take into account the contexts of 2 Under the coordination of the HHCC management, supervised by professors Sampsa Hyysalo and Jack Whalen and supported by researchers from Aalto University. 3 Sanders EBN & Stappers PJ. (2008): Co-creation and the new landscapes of design, CoDesign: International Journal of CoCreation in Design and the Arts, 4:1, 5-18. 131 · Reducing social distance through co-design
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Edited by: Turkka Keinonen & Kirsik
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Designing for wellbeing Aalto Unive
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Concepts Grannygotchi13 Yhteiskiitu
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still using the language of design.
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Elements of design for wellbeing Af
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Figure 1: The elements of design fo
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Grannygotchi This innovation makes
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ways. With the demographic change o
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environments. In chapter 5, Tjhien
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We started 365 Wellbeing with a som
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service concept presentations is pa
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Set quality standards for non-mater
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2 The cities on design Janos Honkon
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protection… Maybe the thing that
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Lumipallo Lumipallo (Snowball) is a
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Overall, the partners were happy wi
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scheduling clashes are solved by ju
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Siblings The process of casting a c
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“It’s very positive that someon
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Designers are used to being handed
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finding shortcuts through simplific
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Mind Mate The Mind Mate concept pro
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Transfer Ticket Transfer Ticket 6 i
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posed during the exercise. In this
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Action Painting Wagon The Action Pa
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he built the project on, and on whi
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Absolute Custody Alcohol is the big
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Discussion User-inspired practice p
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4 Co-design with the public sector
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In Rethinking Villa Breda, the firs
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Ajo The Ajo (Ride) concept supports
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depression in later life is the dea
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These three examples of framing the
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eferences, discussion and reflectio
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Memo A last will and testament is n
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increasingly seen as active users o
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Described above is one of the six p
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Compass The present system for psyc
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other disciplines. The scenarios th
Page 79 and 80: focus. Unlike concrete artefacts, t
Page 81 and 82: Peloton Jokapäivä The vast majori
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Page 85 and 86: of the positive story of people hel
Page 87 and 88: 6 Design studio in the field Katja
Page 89 and 90: in Mellunkylä were built in the 19
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Page 95 and 96: local points of view. Second, our p
Page 97 and 98: involved knew that we had only eigh
Page 99 and 100: Tangible inspiration package for in
Page 101 and 102: Based on the same survey, the inhab
Page 103 and 104: Connection This project aimed to co
Page 105 and 106: COMMUNITY Learning as belonging IDE
Page 107 and 108: 1 Observation phase - getting a fir
Page 109 and 110: Some participants, especially the y
Page 111 and 112: PEOPLE kannelmaki residents and rep
Page 113 and 114: neighbourhood’s social wellbeing.
Page 115 and 116: Smoking Area The goal of achieving
Page 117 and 118: Villa Breda senior village Villa Br
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Page 121 and 122: application; and, 8. create new pla
Page 123 and 124: The Cube A student team tried to fi
Page 125 and 126: 9 Reducing social distance through
Page 127 and 128: Social distance as a design challen
Page 129: Throughout our project, it turned o
Page 133 and 134: A patient portal displays previous
Page 135 and 136: Lapsen kanssa - solving maternity c
Page 137 and 138: oireeton.fi - awareness of chlamydi
Page 139 and 140: of chlamydia. The service presents
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Page 145 and 146: Turkka Keinonen, DA, is a professor
Page 147: Kirsi Niinimäki, DA, is a post-doc
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Designing for wellbeing

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