Please note - Swinburne University of Technology

The HelpDesk provides a single point of contact to the user
community at Swinburne and maintains a centralised call
registration system which logs all problems associated with
computer hardware and software, local and wide area
networks, communications, e-mail, telephones and Voice
Mail. Help Desk staff attempt to solve problems over the
phone if possible, otherwise calls are assigned to the
appropriate specialist group for resolution.
The HelpDesk is open between 8.30am and 5.00pm Monday
to Friday and has two full-time staff. It is located in Room
EN308.
Call the central HelpDesk number 214 5222 or e-mail to
Helpdesk@buster.cc.swin.edu.au if assistance is required for
services provided by CSIT.
Voice Services
Voice Services are responsible for all telecommunications and
VoiceMail services at each of the Swinburne campuses,
operate the switchboard and produce the internal telephone
directory.
During 1994 all equipment and facilities at all three
campuses were upgraded. Advanced features are available
and kill function between all campuses. The network is
centrallv o~erated allowina the switchboard operators to
accept (ncbming calls fromanywhere and rediitribute them
to any campus. Microwave links are used between Hawthorn
and Prahran and Hawthorn and Mooroolbark.
As part of the upgrade, ISDN indials have replaced the PSTN
ind~als to provide Swinburne University as a whole with a
more integrated and streamlined numbering system.
Depending on the growth of Swinburne in the next five to
ten years we may see further numbers in use. These
upgrades are designed to meet Swinburne's expanding
telecommunications needs into the year 2000.
English Language for Migrants
Migrant Education Coordination
L. Cutting (Prahran), 214 6957
V Reddaway (Hawthorn), 214 8853
Swinburne offers a variety of courses and support
programs for migrants, for whom English is their second
language, who are:
preparing to enrol in Swinburne or other postsecondary
courses
currently enrolled in Swinburne courses
wanting to develop language skills to improve study
and work prospects.
Full-time courses
Preparation for further study and work - Prahran
and Hawthorn campus.
Part-time, evening courses
Preparation for further study and work and personal
development - Hawthorn campus only.
January summer school
English for academic purposes (full-time program) -
Hawthorn campus.
Language support within a
mainstream course
At both campuses, when circumstances allow, ESL students can
have access to English as a second language (ESL) trained
teachers and extra tuition time if they are enrolled in VCE,
advanced certificate or associate diploma courses.
Independent learning
At both camDuses students have access to materials for
independent'study (self-access for language development
purposes; audio, computer-based and text-based materials are
provided).
Non-permanent residents
Courses are run by the English Language Centre for
international students and others who are in Australia on
a temporaryvisa. Enquiries: International Student Unit,
2148151.
Equity Unit
Manager
M. Jones, CertEdONales), BEd(VicC), MEd(Mon)
Administrative Officer
J. Ng
Administrative Officer (Integration)
N. Crozier
Disability Project Officer
L. Adams
Affirmative ActionMlomen in Non-traditional Areas
Project Officer
J. Della
Project Officer (Special Projects)
L. Shave
Aboriginal Project Officer
S. Atkinson
Location
477BurwoodRoad
Swinburne University of Technology is committed to
providing a learning and working environment that is
based on equality of opportunity for all.
Discrimination on the basis of gender, ethnicity, marital or family
status, impairment, religious or political beliefs, or sexual
preference will not be tolerated.
Student admission and assessment procedures, as well as staff
recruitment and selection, will be conducted in accordance with
the merit principle.
Swinburne is committed to providing an environment free from
sexual harassment as well as pursuing a policy of Affirmative
Action.
The Committee on Equity is chaired by the Vice-Chancellor and
is responsible for developing policy and procedures that reflect
Swinburne's commitment to equal opportunity.
For further advice or assistance please contact Mary Jones,
Manager on 214 8855.