Please note - Swinburne University of Technology
Please note - Swinburne University of Technology
Please note - Swinburne University of Technology
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2 5 0 9 ~ Diploma ~ ~ <strong>of</strong> Information<br />
<strong>Technology</strong> (Technical And<br />
User Support)<br />
2 4 0 9 ~ Certificate ~ IV in lnformation<br />
<strong>Technology</strong> (Technical And<br />
User Support)<br />
This course is <strong>of</strong>fered at both Hawthorn and Prahran<br />
campuses.<br />
Course aims<br />
This course is primarily designed to prepare students for<br />
employment in technical and user support in computing.<br />
Career ~otential<br />
Daily newspapers and trade publications carry many<br />
advertisements seeking skilled personnel for computer<br />
industry jobs relevant to this course. Further indications <strong>of</strong><br />
strong employment demand have been provided by a<br />
IF number <strong>of</strong> recent research studies on the computer<br />
g industry labour market.<br />
X<br />
m Pr<strong>of</strong>essional recognition<br />
g. Students completing the course are academically qualified<br />
g to become a provisional associate member <strong>of</strong> the Australian<br />
9<br />
" Computer Society.<br />
E Course duration<br />
2<br />
The Certificate IV may be obtained after one year <strong>of</strong> fulltime<br />
study or up to three years <strong>of</strong> part-time study.<br />
3 The Diploma is undertaken by two years <strong>of</strong> full-time<br />
study.<br />
4' r Students wishing to complete the Diploma <strong>of</strong> Information<br />
<strong>Technology</strong> in Technical and User Support must have<br />
successfully completed the Certificate IV (Technical and<br />
User Support).<br />
Course participants may exit at Certificate IV or Diploma<br />
level.<br />
The integration <strong>of</strong> common elements <strong>of</strong> study in this<br />
course facilitates job retraining and enables qualification<br />
upgrading.<br />
Entry requirements<br />
Applicants will need to have completed Year 12 or<br />
equivalent. Mature-age students who have not met this<br />
requirement are encouraged to apply.<br />
Course structure<br />
The first year is common to both courses.<br />
Certificate IV<br />
Semester 1<br />
ITA402 3GL Program Design<br />
ITA403 Programming Concepts 1<br />
ITA404 Programming Concepts 2<br />
ITB404 Business Information Processing<br />
ITC302 Microcomputer Hardware<br />
ITF304 Word Processing Operations<br />
ITF305 Spreadsheet Operations<br />
ITF415 Commercial Database Packages 1<br />
ITH203 Using a Command Line Interface<br />
ITH303 Installing and Managing a Graphical User Interface<br />
ITH305 Developing Batch Files<br />
ITH403 PC Peripheral Devices<br />
ITJ408 Introduction to User Documentation<br />
ITL201 Keyboarding<br />
ITL350 Accounting Concepts 1<br />
NCS004 Work Team Communication<br />
NCS015 Presenting Reports<br />
NCS017 Writing Technical Documents<br />
Semester 2<br />
ITC402 Microcomputer Architecture<br />
ITC407 Microcomputer Hardware Fault Finding<br />
ITE402 Hardware and S<strong>of</strong>tware Selection<br />
ITF306 Business and Presentation Graphics<br />
ITF405 Advanced Spreadsheet Skills<br />
ITF408 Word Processing Complex Operations<br />
ITG401 Data Communication Applications<br />
ITG402 Data Communication Networks<br />
ITG403 Introduction to Local Area Networks<br />
ITH402 Configuring and Optimising a Graphical User<br />
Interface<br />
ITH404 PC Support<br />
ITH405 Managing a Personal Computer<br />
ITH406 Operating Systems Theory<br />
ITH407 Operating Systems Practical<br />
ITH408 Using a Multi-User Operating System<br />
ITL303 Workplace Health and Safety<br />
NCSOll Client Interaction<br />
Diploma<br />
Semester 1 & 2<br />
ITB407 Systems Development Models<br />
ITB415 User Needs Analysis<br />
ITDSOl Help Desk Procedures<br />
ITD505 Quality Assurance in Information <strong>Technology</strong><br />
ITD506 Project Management Techniques<br />
ITD508 Operations - DP Administration 1<br />
ITD510 PC Management Procedures<br />
ITD511 S<strong>of</strong>tware and Data Security<br />
ITE404 Trends and Opportunities<br />
ITF501 Macro Programming<br />
ITF503 Image Capture and Processing<br />
ITF504 Advanced Digital Image Processing<br />
ITG302 Installing and Managing Peer to Peer Networks<br />
ITG404 Local Area Network Media<br />
ITG501 LAN Installation and Management<br />
ITG502 LAN Specifications and Selection<br />
ITG503 Protocol and S<strong>of</strong>tware Consideration<br />
ITG504 Wide Area Networks<br />
ITH404 PC Support<br />
ITH409 Management <strong>of</strong> Multi User Systems<br />
ITH501 Selection and Installation <strong>of</strong> Operating Systems<br />
ITH502 Implementation <strong>of</strong> Multi User PC Systems<br />
ITJ409 User Documentation Written<br />
ITJ410 Computer Based User Documentation<br />
ITK502 Minor Application Project<br />
NCS012 Meetings<br />
NCS014 Speaking in Public<br />
Student Elective 1<br />
Student Elective 2<br />
Student Elective 3<br />
Futher information<br />
Contact the Information Studies Department at Hawthorn<br />
on 9214 5206 or Prahran on 9214 6765.
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