Workforce Dashboard Narrative April 2012 Page 1 of 9 Workforce ...
Workforce Dashboard Narrative April 2012 Page 1 of 9 Workforce ...
Workforce Dashboard Narrative April 2012 Page 1 of 9 Workforce ...
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<strong>Page</strong> No: Sheet Name Component Key Figure(s)<br />
13. Occupational Health Sickness appts<br />
(Specialist/Qualified<br />
Nurse)<br />
91%<br />
Comment<br />
KPI showing percentage <strong>of</strong> appointments with a specialist/Qualified Nurse within 10 working<br />
days. There is a dip in February explained by an unfortunate cluster <strong>of</strong> serious unrelated<br />
sickness absence among the OH specialist nurses and a 70% increase in referrals in the<br />
quarter.<br />
<strong>Page</strong> No: Sheet Name Component Key Figure(s)<br />
13. Occupational Health Reports to managers 99%<br />
Comment<br />
KPI showing percentage <strong>of</strong> reports to managers within 5 days (upon receipt <strong>of</strong> consent). The<br />
higher this figure the more quickly managers receive outcome information from<br />
appointments, allowing them to make management decisions in sickness absence cases.<br />
Time taken should decrease further with the planned electronic system.<br />
<strong>Page</strong> No: Sheet Name Component Key Figure(s)<br />
13. Occupational Health General Immunisation 87%<br />
Clinics<br />
Comment<br />
KPI showing percentage <strong>of</strong> clinic appointments for immunisations completed within 10 days<br />
<strong>of</strong> request. The aim for this KPI is about 90% as some immunisations have to be booked in<br />
advance as they are part <strong>of</strong> a course.<br />
<strong>Page</strong> No: Sheet Name Component Key Figure(s)<br />
13. Occupational Health Sickness Wasted Hours & 11.92 FTE<br />
Cost<br />
£697.00<br />
Comment<br />
This is sent to DGM’s showing the wasted time per month from people not attending and<br />
cost associated with non attendance (based on how much we would charge an external<br />
customer) The result is intended to be a guide to stimulate management action. While the<br />
costs have remained the same over six months this represents a drop in real terms because<br />
<strong>of</strong> the increase in appointments. IT developments should allow us to send reminders soon<br />
and only one DNA is permitted for a consultant clinic, this policy is likely to be extended to<br />
nurse sickness absence clinics.<br />
<strong>Page</strong> No: Sheet Name Component Key Figure(s)<br />
13. Occupational Health General Clinics Wasted 18.73 FTE<br />
Hours & Cost<br />
£319.00<br />
Comment<br />
As above but for General Clinics.<br />
<strong>Workforce</strong> <strong>Dashboard</strong> <strong>Narrative</strong> <strong>April</strong> <strong>2012</strong> <strong>Page</strong> 9 <strong>of</strong> 9
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