Chapter 1 - Pacific Communications
Chapter 1 - Pacific Communications
Chapter 1 - Pacific Communications
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WARRANTYTERMS<br />
1. <strong>Pacific</strong><strong>Communications</strong>providesconsumerswiththefollowingwarrantyinrelationtothisEquipment,inadditiontocomplyingwiththe<br />
requirementsofanyrelevantlegislation,includingtheCompetitionandConsumerAct2010(Cth)inAustraliaandtheConsumerGuaranteesAct<br />
1993inNewZealand(theActs),exceptwhereaNewZealandconsumeracquirestherelevantProductforthepurposesofabusiness.<br />
2. Inthiswarranty,wehaveusedthefollowingdefinitions:<br />
(a)<br />
(b)<br />
(c)<br />
(d)<br />
(e)<br />
<strong>Pacific</strong><strong>Communications</strong>,ourorwemeans<strong>Pacific</strong><strong>Communications</strong>,adivisionofHillsHoldingsLimitedABN35007573417of159Port<br />
RoadHindmarshSouthAustralia5007.<br />
Equipmentmeansthegoodsdescribedinthetableheaded“EquipmentDetails”overleaf.<br />
Materialmeansamaterialorcomponentusedby<strong>Pacific</strong><strong>Communications</strong>inthemanufactureoftheEquipment.<br />
WarrantyPeriodmeans24monthsfromthedateofpurchaseoftheEquipment.IftheEquipmentorpart(asthecasemaybe)is<br />
repairedorreplaced,therewillbenoextensiontotheoriginalwarrantyperiod.(Note:HDD’sinstalledinequipmenthavea12month<br />
warrantyperiod)<br />
Workmanshipmeansthehandling,assemblyandmanufacturingprocessesperformedbyoronbehalfof<strong>Pacific</strong><strong>Communications</strong>in<br />
ordertomanufacturetheEquipment.<br />
3. <strong>Pacific</strong><strong>Communications</strong>warrantsthatforthedurationoftheWarrantyPeriod,theEquipmentwillbefreeoffaultsarisingfromdefectsin<br />
WorkmanshiporMaterials,onthetermsandconditionssetoutinthiswarranty.<br />
4. <strong>Pacific</strong><strong>Communications</strong>undertakesthatifduringtheWarrantyPeriod,theEquipment,oranypartoftheEquipment,hasfailedtooperate<br />
correctlyduetofaultyWorkmanshipordefectiveMaterial,itwillrepairorreplacetheEquipmentorpart(asthecasemaybe)freeofcharge<br />
onthefollowingterms:<br />
(a)<br />
(b)<br />
(c)<br />
(d)<br />
(e)<br />
(f)<br />
TheconsumermustretainproofofpurchaseoftheEquipment.<strong>Pacific</strong><strong>Communications</strong>mayrejectawarrantyclaimonEquipment<br />
wheretheconsumerisunabletosubstantiateproofofpurchasetothereasonablesatisfactionof<strong>Pacific</strong><strong>Communications</strong>.<br />
Theconsumermustcontacttheserviceprovider(installer)whoinstalledtheEquipmentatfirstinstance,uponbecomingawareofa<br />
defecttoanyEquipment.Alternatively,theconsumermaycontact<strong>Pacific</strong><strong>Communications</strong>on(03)96760222.<br />
Followingconsultationbetweentheserviceproviderand<strong>Pacific</strong><strong>Communications</strong>,<strong>Pacific</strong><strong>Communications</strong>willdeterminewhetherthere<br />
isadefect,andifso<strong>Pacific</strong><strong>Communications</strong>agrees(at<strong>Pacific</strong><strong>Communications</strong>’option)torepair,replaceorsupplyequivalentgoods,or<br />
paythecostofanyofthoseremediestotheconsumer.<br />
Ifrequestedby<strong>Pacific</strong><strong>Communications</strong>,theconsumermustreturntheEquipmentto<strong>Pacific</strong><strong>Communications</strong>.Theconsumerwillbe<br />
responsibleforthecollectionandfreightcostsofreturningtheEquipmentto<strong>Pacific</strong><strong>Communications</strong>ortoanydesignated<strong>Pacific</strong><br />
<strong>Communications</strong>AuthorisedServiceCentreforrepairorreplacement.Theconsumerwillalsoberesponsibleforthefreightcoststo<br />
deliveranyneworrepairedEquipmenttotheconsumer.<br />
Thiswarrantydoesnotinclude,and<strong>Pacific</strong><strong>Communications</strong>willnotberesponsiblefor,anycostsassociatedwiththeinspectionor<br />
evaluationoftheEquipment,northeremovalorreinstallationoftheEquipment.<br />
Pleasenotethataservicechargewillapplyifnofaultisidentifiedorifanyfaultdoesnotfallwithintheconditionsofthiswarranty.For<br />
detailsoftheapplicableservicecharge,pleasediscussthiswithyourserviceproviderpriortomakingaclaimunderthiswarranty.<br />
5. Theconsumer’srighttothiswarrantywillceasetoapplywhere:<br />
(a)<br />
(b)<br />
(c)<br />
(d)<br />
Securitylabels,identificationnumbersorserialnumbersaretamperedwithorremoved;<br />
TheEquipmenthasnotbeenusedinaccordancewiththeinstructionsprovidedintheOwner’sManualsuppliedwiththeEquipment,or<br />
inaccordancewithusualuseforthattypeofequipment;<br />
Alterations,modificationsorrepairshavebeencarriedoutontheEquipment(unlessauthorisedby<strong>Pacific</strong><strong>Communications</strong>);<br />
Upgrades(includingsoftwareupgrades)arenotauthorisedandregisteredby<strong>Pacific</strong><strong>Communications</strong>.<br />
6. ThiswarrantyisinadditiontoanynonexcludablelegalrightsorremediesconferredontheconsumerunderanyapplicableActandanysimilar<br />
laws.Totheextentpermittedbylaw,<strong>Pacific</strong><strong>Communications</strong>’liabilityforanynonexcludableconditionorwarrantyislimitedtorectifyingany<br />
defectatitsoption,assetoutinparagraph4(c).<br />
7. SubjecttotherequirementsofanyapplicableActorlegislationandtotheextentpermittedbylaw,noliability(whetherexpressedorimplied)of<br />
anynaturewhatsoever,isacceptedby<strong>Pacific</strong><strong>Communications</strong>foranyconsequentialloss,damageorinjuryarisingasaresultofanyfaultinthe<br />
Equipment.<br />
8. ThiswarrantydoesnotextendtodamagetoEquipmentwhichoccursduringtransitortransportation,orwhichiscausedbyanyabuse,accident<br />
orimproperinstallation,connection,use,adjustmentorrepairofgoodsotherwisethaninaccordancewithinstructionsissuedby<strong>Pacific</strong><br />
<strong>Communications</strong>.<br />
9. ThefollowingappliestoconsumerswhopurchasedarelevantProductinAustralia:<br />
OurgoodscomewithguaranteesthatcannotbeexcludedundertheAustralianConsumerLaw.Youareentitledtoareplacementorrefundfora<br />
majorfailureandcompensationforanyotherreasonablyforeseeablelossordamage.Youarealsoentitledtohavethegoodsrepairedor<br />
replacedifthegoodsfailtobeofacceptablequalityandthefailuredoesnotamounttoamajorfailure.
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