Chapter 1 - Pacific Communications

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User’s Manual Troubleshooting Problem Login fails indicating no server running. Monitoring is not available. The connection was released during monitoring and the Client system repeats reconnecting. No live video. Two-way audio communication is not available. Recording is not available. Recording OSD is not displayed. Cannot operate the SiRiS program because of wrong ID and password. Cannot operate the SiRiS program because of wrong port number. I want to access Windows. Possible Solution • Click the button in the login screen and check that information about the NVR system is set up correctly. • Check that devices have been added to a device group. • Check that you have authority for monitoring. • Check the device status and the network connections for the device and NVR system. • Check that the streaming service is running. When the streaming service is not running, monitoring is still available but it is restricted to fewer users based on the maximum number of simultaneous connections supported by the device. • Check the camera connections in the device. • Video display might lag because of system or network congestion. • Check the speaker and microphone connections in the device and the NVR system. • Check the audio input and output settings of the device. • Two-way audio communication is one-to-one communication. If the device is already in audio communication with another system, try again when the other audio communication is disconnected. • Check that hard disk drives have enough space and a recording schedule is set up. • Check the device registration information. The recording function is supported only for a device registered as admin user. • Check the recording status of the device. If the same device is registered on another NVR system or a recording service of SiRiS system, only the first NVR system or recording server that is connected to the device records video. Once a NVR system or a recording service connects to the device, other NVR systems or recording servers will not record video from the device unless connection of the first NVR system or recording service is released. To record video in the current NVR system, delete the device registration or disable the device in the other NVR system or SiRiS system by editing the device information. • The recording OSD might be displayed later or for longer than the scheduled time because of the recording delays caused by system congestion. • Run the SecretKey program (Go to the About Menu → Click SecretKey). When you provide the result to your dealer or distributor, you will receive a new user ID and password. • Check that the current port number is used in other programs or filtered or blocked for security purposes and change the port number during the Service Manager program setup. The default port number of administration service is 11001, recording service is 11002, monitoring service is 11004 and streaming service is 11003. • To protect unnecessary system crashes, Windows is blocked. Ask your dealer or distributor about accessing Windows. 144
Network Video Recorder Problem A logo appears and then freezes, or sometimes the screen is black. Possible Solution • There is a problem with the Main Board. Reboot the NVR system. If it happens often, ask your dealer or distributor. 145
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Network Video Recorder WARNING RISK
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Network Video Recorder Table of Con
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Chapter 1 - Pacific Communications

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