Chapter 1 - Pacific Communications
Chapter 1 - Pacific Communications
Chapter 1 - Pacific Communications
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User’s Manual<br />
Troubleshooting<br />
Problem<br />
Login fails indicating no<br />
server running.<br />
Monitoring is not available.<br />
The connection was released<br />
during monitoring and the<br />
Client system repeats<br />
reconnecting.<br />
No live video.<br />
Two-way audio<br />
communication is not<br />
available.<br />
Recording is not available.<br />
Recording OSD is not<br />
displayed.<br />
Cannot operate the SiRiS<br />
program because of wrong<br />
ID and password.<br />
Cannot operate the SiRiS<br />
program because of wrong<br />
port number.<br />
I want to access Windows.<br />
Possible Solution<br />
• Click the button in the login screen and check that information about<br />
the NVR system is set up correctly.<br />
• Check that devices have been added to a device group.<br />
• Check that you have authority for monitoring.<br />
• Check the device status and the network connections for the device and<br />
NVR system.<br />
• Check that the streaming service is running. When the streaming service<br />
is not running, monitoring is still available but it is restricted to fewer<br />
users based on the maximum number of simultaneous connections<br />
supported by the device.<br />
• Check the camera connections in the device.<br />
• Video display might lag because of system or network congestion.<br />
• Check the speaker and microphone connections in the device and the<br />
NVR system.<br />
• Check the audio input and output settings of the device.<br />
• Two-way audio communication is one-to-one communication. If the<br />
device is already in audio communication with another system, try again<br />
when the other audio communication is disconnected.<br />
• Check that hard disk drives have enough space and a recording schedule<br />
is set up.<br />
• Check the device registration information. The recording function is<br />
supported only for a device registered as admin user.<br />
• Check the recording status of the device. If the same device is registered<br />
on another NVR system or a recording service of SiRiS system, only<br />
the first NVR system or recording server that is connected to the device<br />
records video. Once a NVR system or a recording service connects to<br />
the device, other NVR systems or recording servers will not record video<br />
from the device unless connection of the first NVR system or recording<br />
service is released. To record video in the current NVR system, delete<br />
the device registration or disable the device in the other NVR system<br />
or SiRiS system by editing the device information.<br />
• The recording OSD might be displayed later or for longer than the<br />
scheduled time because of the recording delays caused by system<br />
congestion.<br />
• Run the SecretKey program (Go to the About Menu → Click SecretKey).<br />
When you provide the result to your dealer or distributor, you will receive<br />
a new user ID and password.<br />
• Check that the current port number is used in other programs or filtered<br />
or blocked for security purposes and change the port number during the<br />
Service Manager program setup. The default port number of administration<br />
service is 11001, recording service is 11002, monitoring service is 11004<br />
and streaming service is 11003.<br />
• To protect unnecessary system crashes, Windows is blocked. Ask your<br />
dealer or distributor about accessing Windows.<br />
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