Good Practice Case Study of Public Sector Role in Tourism Human ...
Good Practice Case Study of Public Sector Role in Tourism Human ...
Good Practice Case Study of Public Sector Role in Tourism Human ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Good</strong> <strong>Practice</strong> <strong>Case</strong> <strong>Study</strong> <strong>of</strong> <strong>Public</strong><br />
<strong>Sector</strong> <strong>Role</strong> <strong>in</strong> <strong>Tourism</strong> <strong>Human</strong><br />
Resources Development: Mauritius<br />
1
Similarities<br />
Small Island States<br />
Narrow economic base<br />
Sun, Sea, Sand<br />
Culture<br />
low volume but high end market<br />
2
Pr<strong>of</strong>ile <strong>of</strong> Industry<br />
Is a lead<strong>in</strong>g economic sector.<br />
Directly falls under the <strong>of</strong>fice <strong>of</strong> the Prime<br />
M<strong>in</strong>ister.<br />
Country ranked <strong>in</strong> 4 th position on the<br />
Prioritization <strong>in</strong>dex (WEF TTI).<br />
3
Institutional Framework<br />
<strong>Public</strong> sector <strong>in</strong>volved <strong>in</strong> tra<strong>in</strong><strong>in</strong>g delivery<br />
through the Industrial & Vocational Tra<strong>in</strong><strong>in</strong>g<br />
Board (IVTB).<br />
Separate regulatory agency ( Mauritius<br />
Qualifications Authority).<br />
<strong>Human</strong> Resources Development Council – all<br />
sectors represented. Plann<strong>in</strong>g & Policy.<br />
4
National <strong>Human</strong> Resources Plan<br />
Is it necessary??<br />
Ensures all sectors are well covered.<br />
Five year projections.<br />
Def<strong>in</strong>es required skills and competencies.<br />
Provides a shortlist <strong>of</strong> <strong>in</strong>dicative priority fields<br />
<strong>of</strong> study.<br />
5
Tra<strong>in</strong><strong>in</strong>g<br />
32 registered tra<strong>in</strong><strong>in</strong>g <strong>in</strong>stitutions <strong>of</strong>fer<strong>in</strong>g<br />
tra<strong>in</strong><strong>in</strong>g <strong>in</strong> tourism and hospitality.<br />
18 certified courses at various levels <strong>of</strong><br />
qualification.<br />
460 registered tra<strong>in</strong>ers <strong>in</strong> the sector.<br />
6
<strong>Public</strong> <strong>Sector</strong> Led Programs<br />
Skills Development Program<br />
National Apprenticeship program<br />
Levy-Grant Scheme<br />
7
The Skills Development Program<br />
Aim: to break the vicious circle <strong>of</strong> no experience<br />
– no job and no job – no experience.<br />
One year work placement for diploma and<br />
degree holders.<br />
Government & private sector cost share 50/50<br />
the monthly stipends.<br />
Considered successful and private sector shown<br />
great <strong>in</strong>terest.<br />
8
National Apprenticeship Scheme<br />
Based on German system.<br />
Regulations for NAS set up.<br />
One to two years.<br />
4 days <strong>in</strong> an enterprise & 1 day <strong>in</strong> a tra<strong>in</strong><strong>in</strong>g<br />
centre for tra<strong>in</strong><strong>in</strong>g <strong>in</strong> theoretical and<br />
technological tra<strong>in</strong><strong>in</strong>g.<br />
Apprentice paid monthly allowance. Employer<br />
refunded 50% by government.<br />
9
Levy – Grant Scheme<br />
Tra<strong>in</strong><strong>in</strong>g funded jo<strong>in</strong>tly by public and private<br />
sector.<br />
Compulsory tra<strong>in</strong><strong>in</strong>g levy 1% <strong>of</strong> total basic salary<br />
and is collected by HRDC.<br />
Levy goes to the tra<strong>in</strong><strong>in</strong>g budget <strong>of</strong> IVTB and<br />
<strong>in</strong>vestment <strong>in</strong> tra<strong>in</strong><strong>in</strong>g <strong>in</strong>frastructure.<br />
Grant is paid to bus<strong>in</strong>esses that pay the levy as<br />
well as send staff for tra<strong>in</strong><strong>in</strong>g at recognised<br />
<strong>in</strong>stitutions.<br />
10
Levy – Grant Scheme<br />
Grant also refunds 50% <strong>of</strong> cost <strong>of</strong> air fare for<br />
tra<strong>in</strong><strong>in</strong>g abroad.<br />
Provides <strong>in</strong>centive for companies to identify<br />
tra<strong>in</strong><strong>in</strong>g needs and prepare tra<strong>in</strong><strong>in</strong>g plans.<br />
11
Feedback<br />
IVTB as a tra<strong>in</strong><strong>in</strong>g provider and MQA as<br />
regulator conduct tracer studies <strong>of</strong> former<br />
tra<strong>in</strong>ees and employers to evaluate<br />
effectiveness <strong>of</strong> tra<strong>in</strong><strong>in</strong>g programs.<br />
12
Recognition <strong>of</strong> SMEs<br />
Mostly larger bus<strong>in</strong>esses were tak<strong>in</strong>g<br />
advantage <strong>of</strong> the levy-grant grant.<br />
SME participation low.<br />
Government undertook study and looked at<br />
measures to improve SME participation.<br />
Need to design programs targeted at SMEs<br />
tak<strong>in</strong>g <strong>in</strong>to account f<strong>in</strong>ancial and human<br />
resources restrictions.<br />
13
Strategic Alliances<br />
Signed partnerships with <strong>in</strong>stitutions <strong>in</strong><br />
Switzerland, India, Malaysia, France and<br />
S<strong>in</strong>gapore.<br />
14
Workforce Welfare<br />
<strong>Tourism</strong> Employees Welfare Fund.<br />
Compulsory contributions by employers.<br />
Managed by specialized fund managers.<br />
Employees allowed to draw loans.<br />
Difficult to implement where casualisation is<br />
high.<br />
15