Cayman P.R.I.D.E. - Caribbean Tourism Organization
Cayman P.R.I.D.E. - Caribbean Tourism Organization
Cayman P.R.I.D.E. - Caribbean Tourism Organization
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PERSONAL RESPONSIBILITY IN DELIVERING EXCELLENCE<br />
PRIDE Components<br />
QUALITY MEASUREMENT<br />
• Mystery Shopping<br />
- Behavioral: based on Top Ten Promises<br />
- Quality: based on agreed quality standards<br />
• Guest satisfaction survey (exit survey)
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