Your Website Is Your Best PR by Bruce Rigney Reprinted in part from www.beautyprpro.com Part I of II — About Your Home Page The process of web concept, design <strong>and</strong> creation is a critical piece of the public relations <strong>and</strong> marketing mix today. It’s no longer adequate for a website to be simply a beautiful on-line brochure <strong>and</strong>/or catalog. Websites must be convenient, fast, <strong>and</strong> easy-to-navigate for client interaction <strong>and</strong> impression. It’s your client’s first impression experience with your business, <strong>and</strong> it begins the second they enter your URL (Sure…I don’t mind waiting 30 seconds while your splash page loads…yeah, right). First Impressions It should go without saying that in the beauty industry, aesthetic appearance is the first step in the creation of a positive relationship … Looks do count … of course it has to be a beautiful design but … Does your website load quickly? If your visitor has to wait at all, you risk an immediate bail-out before your site fully loads on the screen. While dazzling animated graphics may be cool, to most website visitors, watching your flash loading graphic isn’t what they want. Gimme the page! Given your visitor has not bounced off your homepage due to slow downloads, what’s next? The company name <strong>and</strong> what it provides in the way of products or services. The visitor needs to see br<strong>and</strong> image, probably a logo <strong>and</strong>/or some other image which can be immediately associated with the product or service. Put things where people normally look for them. Don’t make us guess <strong>and</strong> hunt. Design creativity does NOT trump ease of use. You’ll lose them. Don’t make me scan all over the entire homepage to locate the primary or secondary navigation. Following conventions enables the visitor to navigate swiftly in the environment of the site. Stop With the Scrolling Visitors don’t like to scroll. They like to click. Your clients want the essential data to make a decision about you, your salon, or your products. They want quick, concise Obvious navigation options are presented on the www.itechproducts.com site. 18 | OCTOBER <strong>2009</strong> | TEXAS STYLIST & SALON statements which appeal to their needs <strong>and</strong> wants. And they don’t want to scroll down pages containing lengthy descriptions of the product or company. You need to attract attention, create interest <strong>and</strong> deliver your message quickly to hold them on the site so they can be directed to contact you or purchase your product. If you have a list of benefits to appeal to your visitor, don’t bury them in a lengthy paragraph of rambling text. If you have a list of benefits, make a list. Break out lines of text into bullet points with the most attractive benefits at the top. Don’t make the list so lengthy that the visitor has to slow the search by scrolling. Now that you’ve got them interested, you want to guide them continue through the site to the point where they are ready to contact you or purchase your product. This is initially accomplished through navigation bars or attractive feature boxes on the homepage that link the visitor to their areas of interest. For a good example of a short <strong>and</strong> to the point homepage visit www.lanadil.com Short <strong>and</strong> to the Point A web page is not a blog … term paper … or essay, graded on how many words you can string together to make a short story long. You drive away visitors <strong>and</strong> stifle interest with long-winded company missions, credentials, product descriptions, <strong>and</strong> lengthy news stories about the company or product. Too many websites look like an information source, advertisement, <strong>and</strong> brochure wrapped up in a video game. Your visitor wants information, <strong>and</strong> they want it NOW. When you write for a web page, think “short attention span.” As with any advertising medium, you have 1/4 second to get their attention. Part two next month picks up with “Where to From Here” … how to guide your visitor from the home page to where you can satisfy their needs <strong>and</strong> your website’s objectives. This article is edited from the three part series on www.beautyprpro.com, a PR blog written regularly by Sharon Esche <strong>and</strong> Alex<strong>and</strong>er Irving of Esche & Alex<strong>and</strong>er Public Relations for salon <strong>and</strong> spa professionals. The website series was originally guest posted by Bruce Rigney, owner of Rigney Graphics, a marketing communications <strong>and</strong> web design firm headquartered in Pasadena, CA. Their website is www.rigneygraphics.com. October <strong>2009</strong> 4: Beauty School Forum, Barristar Productions, Indianapolis, IN www.barristar.com 800 SHOW-432 4-5: ABA Canada Beauty Show Calgary www.abacanada.com 4-5: The High Road to Education Ultimate Two Day Event, Dallas, TX www.theHRTE.com 5-8: ISPA Conference, Las Vegas www.experienceispa.com/ISPA 11: George Riley’s PBC Central Coast Show, Santa Cruz, CA 1-800-303-3630 www.georgerileyspbc.com 11: Iorio Beauty <strong>Salon</strong> Forecast, New Castle, PA 1-888-445-9050 11-12: Mid-American Beauty Classic, Columbus, OH www.premiereshows.com 11: Central Coast Hair Design & Beauty Expo, Santa Cruz, www. cocoanutgrovesantacruz.com/hairshow 11-12: Passion Intl Stylebooks <strong>2009</strong> Photography Competition - Passion Family Stylebooks, Chicago, IL (703)359-6000 ext. 22 11-12: Professional Beauty Manchester, www.professionalbeauty.co.uk/manchester 14: Welcome to Our World sponsored by the Professional Beauty Federation 800.468.2274 x3437 17-19: Intercoiffure Fall Atelier, New York www.intercoiffure.us 1-800-442-3007 17-19: <strong>Salon</strong> International, London, www.salonexhibitions.co.uk 18: Maly’s presents Undressed - Creativity Exposed, Irvine, CA www.malys.com 18: Beauty School Forum, Barristar Productions, Phoenix, AZ www.barristar.com 800 SHOW-432 18-19: Premiere Birmingham, AL www.premiereshows.com 18-19: Heartl<strong>and</strong> Beauty Expo, St. Paul, MN www.heartl<strong>and</strong>beautyexpo.com 25: I.E.C.A. presents Haute Hair Competitions & Runway Presentations, Northern Quest Casino, Airway Heights, WA (509)838-8242 www.iecaspokane.com 25-26: Texas Beauty Show, Dallas, TX 512-415-8300 www.texasbeautyshow.com 25-26: International Congress of Esthetics <strong>and</strong> Spa, Philadelphia, PA 800.471.0229 or visit www.LNEONLINE.com 25-26: ABA Canada Beauty Show - Moncton www.abacanada.com 25-26: Strategies presents High-Performance Front Desk Training, Centerbrook, CT www.strategies.com 25-27: Goldwell Trend Zoom, Las Vegas goldwell-northamerica.com OCTOBER <strong>2009</strong> 3-4: Westmore Academy of Cosmetic Arts presents Character Teeth & Halloween Face Painting, Burbank, CA 1-877-978-6673 4: SO.CAP.USA Hair Extensions presents Certification Class, Arlington, TX 1-888-460-3031 www.socapusa.com 4: Novalash Eyelash Extension Class, Wichita, TX 1-866-430- 1261 or (713)520-5848 5: SO.CAP. USA Hair Extensions presents Skill Enhancement Class, Arlington, TX 1-888-460-3031 www.socapusa.com 5: Skin Logic Training Center presents Dermaplaning / Epidermal Leveling, Austin, TX (512)944-9780, shawn9780@gmail.com 5: Novalash Eyelash Extension Class, Austin, TX 1-866-430- 1261 or (713)520-5848 5: Skin for Life presents Aesthetic Boot Camp, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 5-9: Westmore Academy of Cosmetic Arts presents SFX: Blood, Cuts & Bruises, Burbank, CA 1-877-978-6673 6: Skin for Life presents Beyond the Basics, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 6: Skin Logic Training Center presents Dermaplaning / Epidermal Leveling, Austin, TX (512)944-9780, shawn9780@gmail.com 6: Novalash Eyelash Extension Class, Houston, TX 1-866-430- 1261 or (713)520-5848 8: Novalash Eyelash Extension Class, El Paso, TX 1-866-430- 1261 or (713)520-5848 10-11: Westmore Academy of Cosmetic Arts presents Bald Caps, Burbank, CA 1-877-978-6673 11: Adrian The Dream Weaver presents Hair Extension Certification Course, Dallas, TX (972)387-5677 www.HairExtension.com 11: SO.CAP.USA Hair Extensions presents Certification Class, Longview, TX 1-888-460-3031 www.socapusa.com 12: SO.CAP. USA & MyLan Beauty Enterprises present An Extensive Evening Course with Manny Villarreal, Arlington, TX 1-888- 460-3031 www.MyLanBeauty.com 12: Skin for Life presents Equipment Trends in Aesthetics, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 12: G.G.O. Beauty School presents Sanitation, State Law, HIV, Mesquite, TX (972)285-5043 www.ggobeautyschool.com 12: SO.CAP. USA Hair Extensions presents Skill Enhancement Class, Arlington, TX 1-888-460-3031 www.socapusa.com 12-11/6: Westmore Academy of Cosmetic Arts presents Hairstyling for Print, T.V. & Motion Pictures, Burbank, CA 1-877-978-6673 25-27: Strategies Business Series 4.0 - Session 1 of 4, Centerbrook, CT www.strategies.com November <strong>2009</strong> 1-2: San Juan Beauty Show <strong>2009</strong>, San Juan, Puerto Rico, www.sanjuanbeautyshow.net 1-3: Cash Flow Camp, Wash., DC www.inspiringchampions.com 2: Rise - Maly’s Business Forum, San Francisco, CA www.malys.com 7-8: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS Florida, www.iecsc.com 8-9: <strong>Salon</strong> <strong>and</strong> Spa Buyers Bazaar, Pomona, CA, Fairplex Event Center, 800-859-9247, www.sasbb.com 8-9: Passion Intl Stylebooks <strong>2009</strong> Photography Competition - Passion Family Stylebooks, Washington, DC (703)359-6000 ext. 22 8-10: Strategies presents Success for Today’s <strong>Salon</strong>/Spa Manager , Centerbrook, CT www.strategies.com 8-11: Strategies Incubator, Centerbrook, CT www.strategies.com 13-17: AACS Convention, Phoenix, AZ www.beautyschools.org 15: NailPro Sacramento, 888.491.8265 www.nailpro.com 16: NailPro Institute. 888.491.8265 www.nailpro.com 15-17: Strategies presents No-Compromise Leadership, Centerbrook, CT www.strategies.com 15-17: Champ Camp, San Diego www.inspiringchampions.com January 2010 10-17: Supernatural <strong>Salon</strong> Cruises, Southern Caribbean, 800- 676-5264 www.<strong>Salon</strong>Cruises.com 30-2/1: International <strong>Salon</strong> <strong>and</strong> Spa Expo, Long Beach, CA 800- 468-2274 www.probeauty.org/isse February 2010 20-21: Spa & Resort Expo <strong>and</strong> Conference, Los Angeles, CA www.spa<strong>and</strong>resortexpo.com www.medaestheticsconference.com 28-3/1: ABA Canada - Toronto, Canada www.abacanada.com March 2010 7-9: IBS NewYork, New York www.ibsnewyork.com 7-9: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS New York, www.iecsc.com 7-9: Professional Beauty London, www.professionalbeauty. co.uk/london 13: Skin for Life presents LED Light Therapy, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 13: Skin Logic Training Center presents Microdermabrasion Certification, Austin, TX (512)944-9780, shawn9780@gmail.com 18: SO.CAP.USA Hair Extensions presents Certification Class, Arlington, TX 1-888-460-3031 www.socapusa.com 19: Armstrong McCall presents Diamonds Cosmetology Sanitation, Law & Regulation (903)891-1069 or www.diamondscosmetology.com 19: G.G.O. Beauty School presents Sanitation, State Law, HIV, Mesquite, TX (972)285-5043 www.ggobeautyschool.com 19: SO.CAP. USA Hair Extensions presents Skill Enhancement Class, Arlington, TX 1-888-460-3031 www.socapusa.com 19: Skin Logic Training Center presents Microcurrent Non- Surgical Face Lift, Austin, TX (512)944-9780, shawn9780@gmail.com 19: Skin for Life presents Microcurrent Analysis, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 19: KM Impressions presents Certified Airbrush Makeup Training, San Antonio, TX (210)655-4624 www.kmimpressions.com 20: Skin for Life presents Microdermabrasion Fundamentals, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 24-25: Westmore Academy of Cosmetic Arts presents Airbrush, Burbank, CA 1-877-978-6673 25: Adrian The Dream Weaver presents Hair Extension Certification Course, Dallas, TX (972)387-5677 www.HairExtension.com 25: Novalash Eyelash Extension Class, Dallas, TX 1-866-430- 1261 or (713)520-5848 25-26: SO.CAP. USA & MyLan Beauty Enterprises present An Extensive Evening Course with Manny Villarreal @ the Texas Beauty Show! 1-888-460-3031 www.MyLanBeauty.com 25-26: Cinderella Hair 2-Day Seminar, San Antonio, TX www. cinderellahair.com 800-332-9246 26: Skin Logic Training Center presents Advanced Peels, Austin, TX (512)944-9780, shawn9780@gmail.com 26: G.G.O. Beauty School presents Sanitation, State Law, HIV, Mesquite, TX (972)285-5043 www.ggobeautyschool.com 26 Novalash Eyelash Extension Class, Dallas, TX 1-866-430- 1261 or (713)520-5848 26: Skin for Life presents SFL Peel Training <strong>and</strong> Product Knowledge, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 27: Skin for Life presents Vascular Removal, Wichita Falls, TX 1-866-312-SKIN www.skinforlife.com 28-Dec.30: SPAWHO.COM, Inc. presents Top Gun Front Desk Training - Online Webinar Course www.spawho.com, click training
WHAT’S NEW IN THE MARKET 1. Perfect Straightening for Any Type of Hair Monroe Brush has taken the best performance elements of their most famed brushes <strong>and</strong> blended them together in the latest innovation to control <strong>and</strong> straighten any type of hair with the Monroe Bravado. Utilizing Monroe’s hourglass shaped barrel for even control of the roots, the Monroe Bravado creates perfect tension across the bristling area, providing perfect styling that mimics the shape of the head. Perfect tension in the bristling area creates a perfectly straight finish in any type of hair. The first cut boar bristles provides shine <strong>and</strong> closes the cuticle of the hair. Boar bristles mixed with nylon <strong>and</strong> a thermal quill offer the extra hold needed for perfect straightening of any type of hair, especially very curly hair. The extra lightweight wood h<strong>and</strong>le with foam for comfort alleviates the signs of Carpal Tunnel Syndrome. For more information call 877-278-7401 or visit monroebrush.com 2. HBL — Innovative Br<strong>and</strong> for Health • Beauty • Life More than just another beauty product, HBL encompasses mind, body <strong>and</strong> senses to create a completely new experience of Health • Beauty • Life. The HBL line consists of 12 premium products that offer cleansing, conditioning <strong>and</strong> styling solutions for every hair type. All HBL products are pH balanced <strong>and</strong> stable to mimic the body’s natural balance <strong>and</strong> are specifically formulated using the highest quality ingredients to offer healthier results for all hair types. Without the use of harsh sulfates <strong>and</strong> free from parabens, MEA’s, DEA’s, TEA’s, most PEG’s, Hydrogenated Oils, magnesium sulfate, Isopropyl Alcohol, Glycols, petroleum <strong>and</strong> sodium hydroxide, HBL is gentle on hair <strong>and</strong> skin, while providing uncompromised performance. HBL is the brainchild of Patrick Dockry, President of USP, <strong>and</strong> co-founder of ENJOY hair care. For more information on HBL, please visit www.hblhaircare.com. 3. Get Organized in 2010 Melissa’s <strong>Salon</strong> Concepts introduces the ultimate dated salon organizer for acquiring a complete week of records. The attractively designed calendar / organizer compiles a complete set of records from appointments, weekly-monthly-yearly scheduling, <strong>and</strong> income <strong>and</strong> expense recap sheets. The future appointment scheduling, trade show schedules, <strong>and</strong> special date <strong>and</strong> calls section makes planning <strong>and</strong> organizing easier with a special section for website <strong>and</strong> email registry. Used <strong>and</strong> approved by nail techs, stylists, salon owners, skincare specialists, educators, manufacturer’s representatives <strong>and</strong> beauty schools, the Melissa’s <strong>Salon</strong> Organizer provides the professional approach to dated organizers. For more information visit www.MelissaMSC.com or call 1-800-445-2020. 4. Multicultural Approach for Caring for Hair Twisted Sista has a unique edge, spanning the diverse <strong>and</strong> eclectic mix of ethnic products. Whether black or white, Asian or Hispanic, Twisted Sista’s multicultural approach for caring for hair is an appealing concept that is establishing it as one of the most recognized cutting edge hair br<strong>and</strong>s. The success of the br<strong>and</strong> is due to staying true to its core proposition: illuminating frizz from both curly <strong>and</strong> straight hair. The products are especially formulated to guard against the stresses <strong>and</strong> strains of modern living featuring a UV filter, plant protein <strong>and</strong> antioxidants to fight damaging free radicals. Other ingredients include shine enhancers <strong>and</strong> conditioning agents to protect hair from the elements while improving condition <strong>and</strong> manageability. Twisted Sista product line consists of De-Frizz Shampoo <strong>and</strong> Conditioner, Thirsty Hair Shampoo <strong>and</strong> Conditioner, Curl Activator, 30 Second Curl Spray, Different Strokes Serum <strong>and</strong> Relaxing Straightening Crème. For more information contact Stephen Durham at (949) 370-5081 or email stephen@urbantherapylondon.com. 5. Powerful Compact Clipper Has Ceramic Blade Andis Company’s new RAX clipper combines a powerful, maintenance free rotary motor with an adjustable ceramic blade to deliver a consistent performance all day, every day. The clipper is compact <strong>and</strong> comfortable to hold, with a sleek black housing made of no-slip, soft grip material, designed to reduce h<strong>and</strong> fatigue. Andis’ CeramicEdge Blades, patent pending, are equipped with a certified zirconium oxide ceramic cutter. Using this new ceramic material for the upper blade keeps the blade up to 75% cooler than conventional steel cutters. The patented design of the CeramicEdge blades incorporates break resistance, so the blades are less likely to be damaged if dropped while they’re being changed. Designed to last for years, the RAX clipper is maintenance free <strong>and</strong> requires no oil or greasing of internal parts. To find a distributor, call 800-558-9441 or visit www.<strong>and</strong>is.com. 4 1 3 2 5 Have your product considered for the <strong>Stylist</strong> & <strong>Salon</strong>’s What’s New section. Send press releases with a photo to Managing Editor Lisa Kind at editor@stylistnewspapers.com or mail to <strong>Stylist</strong> & <strong>Salon</strong> <strong>Newspapers</strong>, 1750 SW Skyline Blvd., Suite 24, Portl<strong>and</strong>, OR 97221. TEXAS STYLIST & SALON | OCTOBER <strong>2009</strong> | 19