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1009 NW Stylist.indd - Stylist and Salon Newspapers

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Tech Talk — Choosing the Right <strong>Salon</strong> Software System<br />

By Tiffany Neumann<br />

The thought of computerized technology,<br />

advanced hardware systems <strong>and</strong> state-of-theart<br />

software may be overwhelming to some<br />

salon professionals.<br />

There are some things they don’t teach<br />

you at cosmetology school. This could be the<br />

reason so few salons are computerized today.<br />

The basic challenge may simply be the fear of<br />

the unknown.<br />

No matter what the case, it is important<br />

to realize that without technology, our salon<br />

<strong>and</strong> spa businesses will not be able to effectively<br />

compete in today’s economy which<br />

means they will not grow.<br />

Have no fear. It is time to introduce you<br />

into the specialized world of salon technology.<br />

Some salons <strong>and</strong> day spa owners may<br />

wonder how computer software technology<br />

will help them become more successful.<br />

The fact is computer technology can save a<br />

tremendous amount of time, while running<br />

more efficient business operations.<br />

Having a customized software system<br />

benefits everyone involved, from the owner<br />

to the receptionist – your entire team. Software<br />

features such as payroll, commission,<br />

hourly wages <strong>and</strong> tax deductions are designed<br />

to benefit you as owners <strong>and</strong> managers. The<br />

old days of manually punching numbers into<br />

a calculator is over. There is no need to redo<br />

or recheck inventory numbers or financial<br />

statements. These special features help<br />

owners with tax deductions while calculating<br />

the employee’s hourly wage <strong>and</strong> overtime<br />

payments. With salon software programs, the<br />

computer does all the calculations <strong>and</strong> will<br />

save time, plus have higher accuracy.<br />

“<strong>Salon</strong> employees also have special<br />

features to help them become more efficient<br />

during their work day, by using one of the<br />

most effective computerized systems,” noted<br />

Mark Jackson, president of <strong>Salon</strong> Iris software<br />

systems. “For example, when the telephone<br />

rings with an appointment; then it rings to<br />

cancel an appointment <strong>and</strong> then it rings again<br />

to reschedule or check for availability, the<br />

telephone doesn’t stop ringing. That could<br />

be a good thing, but with online appointment<br />

booking, your clients have the ability to conveniently<br />

schedule or change appointments<br />

on their own time, 24 hours a day, 7 days a<br />

week, which makes them happy.”<br />

Jackson goes on to mention how much<br />

valuable time this saves for your front<br />

desk staff. With wait list features, once an<br />

opening becomes available in your appointment<br />

book, the salon owner will quickly<br />

be notified of the clients who can fill these<br />

open spots. Thus, there are fewer chances for<br />

empty appointment books when you receive<br />

cancellations. With the proper computerized<br />

marketing tools, you can easily promote new<br />

services, new staff <strong>and</strong> appointment openings<br />

via the internet.<br />

Research <strong>and</strong> development for these<br />

computer programs vary by each software<br />

company. A key objective is to find a software<br />

company that focuses on the importance of<br />

supporting you with ongoing system updates,<br />

staff training <strong>and</strong> ongoing educational support.<br />

“The best situation is to find a software<br />

company that bases their updates on salon<br />

users’ requests,” Chris Jackson, co-owner<br />

of CMJ Designs said. “We follow our salon<br />

owner’s suggestions with feedback <strong>and</strong> leads<br />

from their daily needs. Our team carefully<br />

reviews each special request that we receive<br />

<strong>and</strong> work together to gear the next versions<br />

of our software updates to fit these exact<br />

requests <strong>and</strong> special needs. We work to<br />

maintain a close relationship with our salon<br />

<strong>and</strong> spa owners as well as their staffs. Since all<br />

of our company employees are in-house, we<br />

are able to move quickly <strong>and</strong> efficiently.”<br />

Start-up <strong>and</strong> ongoing education is very<br />

important with today’s state-of-the-art<br />

salon <strong>and</strong> spa software systems. Without an<br />

extensive education program that consists of<br />

telephone support with webinars, email blasts<br />

<strong>and</strong> on-site visits, the full benefits of their<br />

program may not be understood. Many salon<br />

<strong>and</strong> spa software systems offer a beginning<br />

training <strong>and</strong> education program, yet for your<br />

benefit, look for one that has a continuous<br />

educational <strong>and</strong> technical support system. As<br />

new updates <strong>and</strong> features arise, more help<br />

<strong>and</strong> education will be needed.<br />

Many salon <strong>and</strong> spa software programs<br />

offer free trials. It is best to try a few different<br />

options. One salon computer system may<br />

work better for you than the other. Look for<br />

convenient introductory trial software that<br />

is available to you online or by a mailed CD.<br />

Also, a select few trials are the actual full version<br />

of the original product, only limiting the<br />

amount of clients that can be stored by you.<br />

Those trials are the most useful, because you<br />

will receive the full package.<br />

Today there are many software systems<br />

to choose from. Watch the advertisements in<br />

your trade magazines, visit with these software<br />

companies at spa trade shows <strong>and</strong> ask<br />

your associates for their recommendations.<br />

For more information, call 888-803-4747, email Sales@CMJDesigns.com or<br />

visit their website at www.<strong>Salon</strong>Iris.com.<br />

Before Laser<br />

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Even in today’s tough economy, no one is<br />

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safe <strong>and</strong> effective alternative.<br />

As easy to use<br />

as a dryer<br />

Laser Hair Enhancement is the answer. This new high profit salon service will create a thicker, fuller<br />

looking head of hair for clients with thinning hair.<br />

Over 80 million Americans are seeking an answer for thinning hair <strong>and</strong> now your salon can be part of the<br />

solution. You can own a complete laser system for just $139 a month.<br />

You can’t afford to miss this opportunity.<br />

Call (866) 646-9050 or visit our web site:<br />

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<strong>Salon</strong><br />

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Better hair from the power of light<br />

NORTHWEST STYLIST & SALON | OCTOBER 2009 |


In this issue...<br />

5<br />

7<br />

10<br />

Blue Highways<br />

Jerry Tyler suggest underst<strong>and</strong>ing<br />

generational differences <strong>and</strong><br />

how they apply to the use of<br />

new technology will give you a<br />

greater underst<strong>and</strong>ing of how to<br />

achieve success with these new<br />

<strong>and</strong> valuable tools <strong>and</strong> better<br />

reach your desired audience.<br />

Beauty Business Buzz<br />

Not only is it necessary to know<br />

how to navigate the web in<br />

today’s world but essential to<br />

know how to use the web to<br />

help in growing your business.<br />

Here are a few pointers for<br />

anyone getting ready to jump in<br />

with both feet.<br />

Retail Matters<br />

The holiday purchasing season<br />

is soon to be in full swing. Get<br />

your salon team engaged in the<br />

selling process <strong>and</strong> watch the<br />

profits roll in.<br />

Tech Talk . . . . . . . . . . . . . . . . . 3<br />

Blue Highways . . . . . . . . . . . 5<br />

Beauty Business Buzz . . . . . . . 7<br />

Three Months of Marketing . . . 8<br />

Tool Terminology . . . . . . . . . 9<br />

Retail Matters . . . . . . . . . . . 10<br />

Build Your Business Online . . 12<br />

Your Website is Your Best PR. . 12<br />

Oregon Board News. . . . . . . 13<br />

Esthetic Endeavors . . . . . . . 14<br />

Washington Board News . . . . 14<br />

Classifieds . . . . . . . . . . . 15-17<br />

Better Business . . . . . . . . . . 18<br />

Calendar . . . . . . . . . . . . . . 18<br />

What’s New in the Market . . . 19<br />

On the cover...<br />

Photo Courtesy of<br />

Mirabella<br />

The Internet — a Business Must<br />

From the Editor<br />

Lisa Kind<br />

“Almost overnight, the internet’s<br />

gone from a technical wonder to a<br />

business must” — Bill Schrader<br />

And that includes the beauty business. Even<br />

the smallest of business owners now have a way<br />

of reaching customers they never would have<br />

been able to a decade ago. The point has come<br />

down to it is essential to know how to use the<br />

world wide web <strong>and</strong> grow your salon business.<br />

Charlene Abretske, on page 7, offers<br />

pointers for making your salon visible so all can<br />

see you. Utilizing the internet is a fun way to<br />

develop a fantastic relationship with your clients<br />

<strong>and</strong> increase your client count at the same time.<br />

Wait a moment…. do you have a website<br />

yet? Turn to page 12 for the first of a two-part<br />

series on creating a website. It’s no longer<br />

enough to simply be another beautiful on-line<br />

brochure <strong>and</strong>/or catalog. Your website becomes<br />

your client’s first experience with your salon<br />

<strong>and</strong> they make their first impression. It is a critical<br />

piece of the public relations <strong>and</strong> marketing<br />

mix today.<br />

Using today’s technology may give beauty<br />

professionals an upper h<strong>and</strong> in the success<br />

department. Jerry Tyler, page 5, suggests to feel<br />

truly blessed in today’s beauty business takes<br />

balancing the use of today’s technology as well<br />

as continuing to grow personal <strong>and</strong> professional<br />

development skills. In other words, building<br />

that one-on-one contact with your client is just<br />

as important as building your client email list.<br />

Finally, are you ready to get hi-tech at the<br />

front desk? The thought of computerizing jobs<br />

that have always been done personally can be<br />

overwhelming for some. On page 3, Tiffany<br />

Neumann tells what to look for in choosing<br />

the right salon-software system that will benefit<br />

your entire team.<br />

Are you confused by new hair tool<br />

terminology—is it ionic or nano? Which clipper<br />

motor works better for thick hair? Don’t know<br />

the difference between tourmaline <strong>and</strong> ceramic,<br />

or what is supposed to be the best for hair?<br />

On pages 9, Industry experts offer helpful tool<br />

technology definitions to assist stylists when<br />

determining what tools will work best for their<br />

client hair type.<br />

Columnist Judy Culp explores some<br />

makeup artistry brush basics. She suggests with<br />

so many brushes to select from you should<br />

evaluate what the brush is needed for <strong>and</strong> what<br />

type of skin it will be used on <strong>and</strong> what the<br />

desired effect will be. Turn to page 14 to read a<br />

complete rundown of brush structure, cost <strong>and</strong><br />

bristle material.<br />

The internet provides beauty professionals<br />

with a great opportunity to build business.<br />

Online marketing, email blasts, blogging,<br />

surfing the web... these are all things that<br />

can be done to build a client list <strong>and</strong> develop<br />

relationships with clients. The key is to<br />

balance today’s hi-tech with the one-on-one<br />

personal relationships that are so important in<br />

the beauty industry. Happy balancing!<br />

Northwest <strong>Stylist</strong> & <strong>Salon</strong><br />

Volume XXV, Number 11, Issue 295<br />

October 15 - November 15, 2009<br />

Founded 1984 by David Porter<br />

Published monthly by<br />

Holl<strong>and</strong> Graphics, Inc.<br />

1750 SW Skyline Blvd., Suite 24<br />

Portl<strong>and</strong> OR 97221<br />

Toll-free (888) 297-7010<br />

or (503) 297-7010<br />

Fax (503) 297-7022<br />

E-mail: editor@nwstylist.com<br />

Web site: www.nwstylist.com<br />

Publisher<br />

Holl<strong>and</strong> Graphics, Inc.<br />

Managing Editor<br />

Lisa Kind<br />

Production Manager Joel Holl<strong>and</strong><br />

Advertising Director Marcy Avenson<br />

Art Director<br />

Erica Gibson<br />

Classified Sales<br />

Kelly Smith<br />

Contributing Writers:<br />

Judy Culp, Jerry Tyler, Vicki Peters,<br />

Charlene Abretske, Neil Ducoff, Steve Sleeper,<br />

Elizabeth Brown, Tiffany Neumann, Bruce Rigney<br />

Oregon Board of Cosmetology<br />

Kraig Bohot, Communications Officer<br />

Washington State Advisory Board<br />

Trudie Touchette, Administrator<br />

Susan Colard, Assistant Administrator<br />

<strong>NW</strong> STYLIST & SALON is mailed free of charge to<br />

licensed salons <strong>and</strong> barbershops, booth renters <strong>and</strong><br />

beauty schools in Oregon <strong>and</strong> Washington. Circulation<br />

is restricted to members of the beauty <strong>and</strong> barber<br />

profession, its suppliers <strong>and</strong> students.<br />

CONTRIBUTIONS OF PHOTOS, ARTICLES, etc.,<br />

are welcome. Payment offered only when arrangements<br />

are made in writing in advance with the editor/<br />

publisher.<br />

ALL MATERIAL COPYRIGHT 2009 by Holl<strong>and</strong><br />

Graphics, Inc. <strong>and</strong>/or the bylined authors or photographers.<br />

No part of this publication may be reproduced,<br />

stored in a retrieval system, or transmitted, in any form,<br />

or by any means, electronic, mechanical, photocopying,<br />

recording or otherwise, without the prior permission of<br />

the publisher.<br />

OPINIONS AND ENDORSEMENTS herein are<br />

the sole responsibility of the writers or advertisers<br />

<strong>and</strong> do not necessarily represent the opinions of the<br />

publisher or the State Boards of each state. Publication<br />

of advertising contained herein does not constitute<br />

endorsement. Columns are the opinions of the writers<br />

<strong>and</strong> not those of the publisher. <strong>NW</strong> <strong>Stylist</strong> & <strong>Salon</strong> assumes<br />

no responsibility for the claims of any advertiser<br />

in their paid advertising nor in the promotional material<br />

they provide either orally or in writing. Advertising<br />

does not imply that the paper will provide any editorial<br />

coverage, photos, calendar mention, or any other space<br />

or consideration other than actual space purchased. All<br />

advertising must be paid in advance of publication in<br />

lieu of prior arrangements. Invoices paid after terms<br />

will be subject to a 2.5% per month service charge.<br />

Delinquent invoices may be subject to a h<strong>and</strong>ling fee<br />

of 25%. Published rates are net. Agencies add 15% for<br />

gross cost. No Agency discounts. In the event a suit or<br />

action is brought to collect amounts due <strong>NW</strong> <strong>Stylist</strong> &<br />

<strong>Salon</strong> shall be entitled to recover attorney fees <strong>and</strong> costs<br />

incurred.<br />

ADDITIONAL OR OUT-OF-STATE SUBSCRIP-<br />

TIONS: For a one year subscription, send name,<br />

address <strong>and</strong> zip with check for $20 payable to HOL-<br />

LAND GRAPHICS, INC. to Subscriptions, <strong>NW</strong> <strong>Stylist</strong><br />

& <strong>Salon</strong>, 1750 SW Skyline Blvd., Suite 24, Portl<strong>and</strong>,<br />

OR 97221. Address changes require old mailing label.<br />

4 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


Balancing High Tech Skills with Personal Interaction<br />

Blue Highways<br />

Jerry Tyler<br />

As I travel the highways of our amazing<br />

profession, I am often challenged to stop<br />

<strong>and</strong> take stock of just exactly where I am in<br />

relation to where I want <strong>and</strong> need to<br />

be in my journey.<br />

With so much in my possession in<br />

the ways of experience <strong>and</strong> just plain<br />

road miles, I am often caught spending<br />

too much time looking in the rear<br />

view mirror <strong>and</strong> not focusing on the<br />

road up ahead.<br />

The past is a place where collective experience<br />

is a powerful learning tool if we choose<br />

to apply its lessons learned. But the trick is to<br />

not let the past define our current reality.<br />

This is never more apparent than in the<br />

world of new technology. Underst<strong>and</strong>ing<br />

generational differences <strong>and</strong> how they apply<br />

to the use of new technology has given me<br />

a greater underst<strong>and</strong>ing of how to achieve<br />

success with these new <strong>and</strong> valuable tools<br />

<strong>and</strong> better reach my desired audience to our<br />

mutual benefit.<br />

As a ‘Baby Boomer” I grew up in a world<br />

where personal power <strong>and</strong> contact was the<br />

key to success. Interpersonal relationships<br />

were made <strong>and</strong> cemented by the ability to<br />

interact on a verbal <strong>and</strong> visual level.<br />

Business <strong>and</strong> personal relationships were<br />

sealed with a h<strong>and</strong>shake or a hug. I can readily<br />

relate to kind words with a smile. But I<br />

have learned to grow in our current business<br />

<strong>and</strong> social climate where winning the world<br />

one h<strong>and</strong>shake or business card at a time is<br />

no longer the only way to excel.<br />

Where I used to count my highest<br />

achievement after networking at an industry<br />

gathering by the height of the stack of newly<br />

acquired business cards, I now go beyond the<br />

physical address on the front of the card <strong>and</strong><br />

go directly to their web address. This not only<br />

tells where they are, it tells me (through their<br />

web page) who <strong>and</strong> what they are.<br />

This gives broader depth <strong>and</strong> scope to<br />

develop a deeper relationship based on greater<br />

underst<strong>and</strong>ing. We used to work the room<br />

now we work the web.<br />

The challenge for our generation is to embrace<br />

the new technologies of the web, social<br />

...technology is here to enhance<br />

our craft of h<strong>and</strong>s-on <strong>and</strong> personal<br />

touch skills, not to replace them.<br />

<strong>and</strong> business networking sights to enhance<br />

our already established traditional skills both<br />

personal <strong>and</strong> business.<br />

One recent example of embracing the now<br />

came to me through my association with<br />

Esche <strong>and</strong> Alex<strong>and</strong>er Public Relations.<br />

At a one-day seminar at a hair show three<br />

years ago, I was learning how to develop a<br />

comprehensive public relations package. With<br />

the focus definitely pointing to the web as a<br />

new major resource to exp<strong>and</strong> <strong>and</strong> promote<br />

our br<strong>and</strong>s, the presenter’s ability to connect<br />

with us defined their success that day.<br />

Fast forward to 2009 – so much has<br />

evolved with Esche <strong>and</strong> Alex<strong>and</strong>er; while they<br />

still rely on their experience <strong>and</strong> personal<br />

one-on-one relationships, their current success<br />

is the potential thous<strong>and</strong>s they are reaching<br />

through their blog at www.beautyPR.com.<br />

This is a great way of illustrating how<br />

with the enhancement to our already established<br />

skills of the new technologies such as<br />

blogging, we can reach a broader client base<br />

to unlimited new horizons.<br />

Another great example of exp<strong>and</strong>ing<br />

our current horizons through business<br />

networking came to me while attending The<br />

Cosmetology Educators Association (CEA)<br />

convention this summer.<br />

There I was made aware of the “Beauty<br />

School Network,” a business <strong>and</strong> resource networking<br />

site for beauty schools, students <strong>and</strong><br />

educators. An example of using networking<br />

sites specific to the needs of a particular audience,<br />

in this case our future beauty industry<br />

professionals <strong>and</strong> the schools that serve them.<br />

With the advances in technologies of<br />

business <strong>and</strong> social networking come some<br />

challenges to those who were raised in the<br />

era of these technologies. On the flip side<br />

of those who are adept at the social personal<br />

skills, there are those that rely on texting <strong>and</strong><br />

emailing rather than talking.<br />

While being tech savvy may come as<br />

second nature to them we need to coach<br />

their generations on the need to balance high<br />

tech skills with those of personal interaction.<br />

Since the beauty profession is a one-on-one<br />

Master<br />

Designer<br />

Classes<br />

designed for licensed<br />

professionals like you who<br />

want to take their skills<br />

to a new level!<br />

Group rates available!<br />

Approved for continuing ed by the<br />

Oregon Department of Education.<br />

business they may need to be skilled in the<br />

areas that to us come more naturally as part of<br />

our collective experience, personal interaction.<br />

The point to remember is technology<br />

is here to enhance our craft of h<strong>and</strong>s-on <strong>and</strong><br />

personal touch skills, not to replace them.<br />

To be truly abundant in today’s beauty<br />

business it will take the balance of utilizing<br />

today’s technologies as well as continuing to<br />

grow our personal <strong>and</strong> professional development<br />

skills.<br />

Jerry Tyler’s column Blue Highways is his “Road Less Traveled” perspective<br />

on the solutions <strong>and</strong> challenges facing the beauty industry. Jerry Tyler has<br />

been a stylist since 1975 serving as the former artistic director for Vidal Sassoon<br />

Academy <strong>and</strong> currently as Director of Education for Carlton Hair salons.<br />

He is also a licensed cosmetology instructor <strong>and</strong> has served as President of<br />

the California State Board of Barbering <strong>and</strong> Cosmetology.<br />

beau monde<br />

Academy of Cosmetology<br />

525 SW 12th Ave.<br />

Portl<strong>and</strong>, Oregon 97205<br />

503-226-1427 / 503-252-1638<br />

FAX-503-252-7555<br />

Beginning in<br />

October<br />

Master Designer Classes<br />

Women’s Cutting Level 1, 2, <strong>and</strong> 3<br />

Men’s Cutting/Clipper<br />

Multi Cultural Hair<br />

Cutting <strong>and</strong> Finishing<br />

Perming/ Texturizing<br />

Hair Coloring Level 1, 2, <strong>and</strong> 3<br />

Long Hair Design Level 1 <strong>and</strong> 2<br />

Call now for October start dates:<br />

503-226-1427<br />

Hair Additions Level 1 <strong>and</strong> 2<br />

www.beaumondecollege.com<br />

admissions@beaumondecollege.com<br />

Institutional scholarships <strong>and</strong> Ace grants available to those who qualify.<br />

NORTHWEST STYLIST & SALON | OCTOBER 2009 |


NAHA20 <strong>Salon</strong> Design<br />

finalist Van Michael <strong>Salon</strong><br />

B E A U T Y<br />

NAHA2010_v1c_stylist1.<strong>indd</strong> 2<br />

9/17/09 4:26 PM


Use the Web to Grow Your Business<br />

Beauty<br />

Business Buzz<br />

Charlene Abretske<br />

Using the web has leveled the playing<br />

field for many small businesses allowing<br />

them to reach their clients in ways they never<br />

would have dreamed of a decade ago.<br />

Not only is it necessary to know how to<br />

navigate but essential to know how to use the<br />

web to help in growing your business. Here<br />

are a few pointers for anyone getting ready to<br />

jump in with both feet.<br />

Template Websites<br />

Websites are now easier than ever to start<br />

<strong>and</strong> most businesses don’t require a web<br />

developer for what they would like to have.<br />

There are several low cost template<br />

websites which you can feasibly create in just<br />

a few hours. Prices range from free to around<br />

$50 a month depending on the features <strong>and</strong><br />

options you choose.<br />

Website templates are extremely convenient<br />

allowing you to make updates easily<br />

without having to wait for a developer to do<br />

so <strong>and</strong> it is usually free to update as often as<br />

you wish.<br />

The options available to you to customize<br />

your website may be limited depending<br />

on the provider. Remember the easier to<br />

use sites generally offer fewer options for<br />

customization.<br />

Make sure to read the fine print about<br />

who owns the content on your site. Many<br />

times, in the end user license agreement you<br />

will find clauses that may allow the company<br />

hosting the site to advertise products or services<br />

on your page. You may also find some<br />

companies reserve the right to “own” your<br />

content or alter it some way. Please stay clear<br />

of sites that allow this <strong>and</strong> make sure you read<br />

the fine print before you begin building.<br />

Etiquette Rules for Social Media<br />

Social media <strong>and</strong> online communities are<br />

growing at a rapid rate; Twitter <strong>and</strong> Facebook<br />

are emerging as two of the most popular. Yelp,<br />

Kudzu, <strong>and</strong> Citysearch are online communities<br />

based around user reviews <strong>and</strong> they too have<br />

their own insider rules. There is etiquette<br />

that should be observed <strong>and</strong> can be learned<br />

by spending a little time getting to know the<br />

community to better underst<strong>and</strong> it.<br />

• Facebook - Create a fan page for<br />

your business; there are several tracking<br />

mechanisms in the fan pages that allow you<br />

to formulate a demographic of who is looking<br />

at your page. The clients who use Facebook<br />

want a more personal relationship with your<br />

business <strong>and</strong> want to be associated with you.<br />

The items users find valuable are information<br />

about the stylists who work there, beauty tips<br />

<strong>and</strong> special offers from your business. Do not<br />

post excessively only about sales items if you<br />

want to keep your fans, your clients want to<br />

know they are valued for more than the size<br />

of their wallets.<br />

• Twitter - Think of Twitter as an<br />

enormous reference library. Users go there<br />

for information <strong>and</strong> entertainment in 140<br />

characters or less <strong>and</strong> follow other users who<br />

provide those for them. Your tweets (posts on<br />

twitter) should be fun <strong>and</strong> informative. Limit<br />

yourself on the sales talk in your tweets, your<br />

followers will stay with you longer when they<br />

are entertained or feel like they are getting the<br />

“inside scoop” on the beauty world.<br />

• User Review Sites – These sites<br />

allow feedback from your customer <strong>and</strong><br />

are invaluable for you to know who has<br />

had a great experience <strong>and</strong> who hasn’t. As<br />

a business owner it is imperative you know<br />

how customers view your salon or spa. One<br />

of the benefits that come out of these sites is<br />

the growing number of unsolicited referrals<br />

your business can receive; the key word here<br />

is unsolicited. Do not, under any circumstances,<br />

offer your clients a reward to post<br />

on any type of consumer ratings site. This is<br />

a behavior that will enrage the members of<br />

these communities who can bash you <strong>and</strong><br />

your business in their open forums.<br />

• Avoid conflict - You may encounter<br />

what internet users call a “troll.” Trolls are<br />

people who spend a lot of time on these sites<br />

<strong>and</strong> look to get you riled up by posting controversial<br />

items about you or your business.<br />

Do not “feed the troll” <strong>and</strong> by that I mean,<br />

do not engage them. Ignore them, the more<br />

clicks they get the more likely others are to<br />

see it. If you ignore them, they will go away<br />

<strong>and</strong> bother someone else.<br />

Emarketing<br />

Emarketing is a component to maximizing<br />

your success by allowing your clients to<br />

have easy access to the links of your website,<br />

social networking <strong>and</strong> consumer sites. Emailing<br />

out your links to your testimonials on<br />

Yelp, your Facebook fan page or your website<br />

is an invaluable way to keep your clients in<br />

the loop about your business.<br />

Cyberspace is a big world out there <strong>and</strong><br />

navigating may not always be easy, but the<br />

rewards far outweigh the costs when you are<br />

informed <strong>and</strong> prepared. Getting your salon<br />

out there for all to see is a great way for you<br />

to have fun, increase your client count <strong>and</strong><br />

have a fantastic relationship with your clients.<br />

Charlene Abretske is a business advisor with Your Beauty Network <strong>and</strong><br />

supports salons <strong>and</strong> spas with growing their businesses through on<br />

dem<strong>and</strong> back office tools designed for beauty professionals. To take part in<br />

this program please contact Your Beauty Network toll free (866)364-4926<br />

or email info@iybn.com.<br />

READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />

View this article <strong>and</strong> more at www.stylistnewspapers.com<br />

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Tools<br />

Put Technology to Work for You<br />

Three Months<br />

of Marketing<br />

Elizabeth Brown<br />

One of the toughest aspects of running<br />

any business that employs people is the<br />

“employing people” part.<br />

As salon owners you have no choice<br />

but to become an instant staff development<br />

director, human resource manager, conflict<br />

resolution expert <strong>and</strong> consummate motivator<br />

to the best of your abilities.<br />

Even then, people don’t always follow<br />

the rules. What may work to incentivize<br />

some staff doesn’t interest others. Sometimes,<br />

no matter how far you go to empathize,<br />

sympathize, motivate <strong>and</strong> interest your<br />

employees, they choose not to come along<br />

for the ride.<br />

Some demonstrate a lack of concern<br />

for your business, coming in late, skipping<br />

employee meetings, refusing to participate in<br />

sales initiatives, refusing even to help grow<br />

their own clientele. Worse, no matter how<br />

hard you try to develop a mutually respectful,<br />

positive climate, some employees undermine<br />

your efforts – sometimes subtly <strong>and</strong> sometimes<br />

in outright subversion to the goal.<br />

Do you wonder what this has to do with<br />

technology?<br />

As someone who has been preaching<br />

technology to businesses in the professional<br />

beauty industry for five years, I still see it<br />

when your eyes glaze over. I feel the subtle<br />

(<strong>and</strong> sometimes not so subtle) resistance to<br />

the reality that your business does, in fact,<br />

need a website. I still hear from individuals<br />

within the industry that they are “afraid”<br />

that they will make their customers “mad” if<br />

they email them.<br />

Since marketing <strong>and</strong> business arguments<br />

have still not overcome your objections to<br />

putting technology to work for you, I wanted<br />

to give you a more self-centered reason to put<br />

the internet <strong>and</strong> email to work for you.<br />

The internet <strong>and</strong> email will not talk back,<br />

undermine efforts to grow business or create<br />

a negative undertone. They will work for<br />

you, showing up day in <strong>and</strong> day out, at any<br />

time day or night, 24 hours a day, 365 days<br />

a year. They will support your sales initiatives,<br />

help generate new business <strong>and</strong> play<br />

an active role in attracting new residents <strong>and</strong><br />

clients looking to make a change from the<br />

competition.<br />

The beautiful reality of email <strong>and</strong> the<br />

web is that you can create the best version of<br />

your business for display. You can tell clients<br />

about products that stylists ‘forget’ to mention.<br />

You can promote new stylists, celebrate<br />

personal events of staff <strong>and</strong> clients, you can<br />

congratulate <strong>and</strong> give kudos, <strong>and</strong> espouse<br />

worthy causes.<br />

You can tailor your communications<br />

to client’s desired frequency <strong>and</strong> to what<br />

interests them most. You can create leverage<br />

needed to attract other businesses for cross<br />

marketing or conducting cooperative events<br />

<strong>and</strong> marketing campaigns.<br />

A lot of good reasons to put the internet<br />

<strong>and</strong> email to work for you.<br />

Half of all Americans spend more than<br />

an hour online every day, <strong>and</strong> that statistic<br />

goes up in your prime demographics: working<br />

professional men <strong>and</strong> women, moms,<br />

boomers, <strong>and</strong> prospective clients 35 <strong>and</strong><br />

under.<br />

Your clients <strong>and</strong> prospective clients<br />

will be looking for you online - you’ll be<br />

googled, yahoo’ed <strong>and</strong> otherwise searched<br />

for. A website is a 24 x 7 x 365 billboard to<br />

the world. You can start with a l<strong>and</strong>ing page<br />

for just a couple hundred dollars a year or<br />

build a complete online community.<br />

A website can be as simple as a one page<br />

“l<strong>and</strong>ing” site costing as little as a couple<br />

hundred a year (compare the cost of that<br />

with your yellow page listing) or a multipage<br />

site with home page plus contact/location,<br />

menu, <strong>and</strong> a special web offer for<br />

current or new clients. Simply put, you have<br />

to have it, because your clients use it.<br />

Here are a few ways to put e-mail to<br />

work for you in the course of business:<br />

appointment reminders, sending directions<br />

<strong>and</strong> contact information; thank you notes;<br />

newsletter; promotional service or retail<br />

offers for clients; event announcements,<br />

collecting RSVP’s <strong>and</strong> taking reservations.<br />

To avoid alienating readers, follow<br />

simple rules of email etiquette - be personal,<br />

be brief <strong>and</strong> compelling, <strong>and</strong> only send<br />

email to those clients or prospects who have<br />

subscribed or otherwise given you permission.<br />

Collect email online <strong>and</strong> offline in the<br />

salon at appointments, point of purchase <strong>and</strong><br />

events.<br />

Even if you’ve never used a computer,<br />

you can still use e-mail as a communications<br />

tool for your business. How? Simple. If you<br />

really don’t want to learn to use it, hire a<br />

local high school or college student. Just a<br />

few hours a week will be enough to give you<br />

a start on an effective e-mail communications<br />

program.<br />

If simplicity isn’t compelling, price may<br />

be. Note cards <strong>and</strong> postcards are inexpensive<br />

<strong>and</strong> fairly quick in reaching people, but<br />

e-mail is immediate, trackable <strong>and</strong> FREE<br />

- <strong>and</strong> e-mail also has a significantly higher<br />

response rate than other forms of marketing.<br />

Elizabeth Brown is the founder of Be InPulse Marketing <strong>and</strong> Design in<br />

Auburn, Washington <strong>and</strong> the author of 12 Months of Marketing for <strong>Salon</strong><br />

<strong>and</strong> Spa. Email the author at elizabeth@12monthsofmarketing.net.<br />

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Tool Terminology <strong>and</strong> Technology<br />

Are you confused by new hair tool<br />

terminology—is it ionic or nano? Which clipper<br />

motor works better for thick hair? Don’t<br />

know the difference between tourmaline <strong>and</strong><br />

ceramic, or what is supposed to be the best<br />

for hair?<br />

Industry experts offer helpful tool<br />

technology definitions to assist stylists when<br />

determining what tools will work best for<br />

their client hair type.<br />

Irons <strong>and</strong> Dryers: Ionic or Nano?<br />

Ceramic or Tourmaline?<br />

Dominic Barbar, founder of Barbar Professional<br />

Hair Tools, offers clear, yet scientific<br />

definitions on new hair tool technology terms:<br />

• CERAMIC — Uses: Curling Iron, Flat<br />

Iron, Blow Dryer. Ceramic technology<br />

negates radiation, making hair smoother<br />

<strong>and</strong> shinier. It can also help seal moisture<br />

in the hair.<br />

• IONIC — Uses: Curling Iron, Flat Iron,<br />

Blow Dryer. Ionic technology uses negative<br />

ions to neutralize static-causing positive<br />

ions, yielding less frizz while restoring<br />

moisture to the hair cuticle.<br />

• NANO — Uses: Flat Iron, Blow Dryer.<br />

Water molecules are broken down into<br />

extremely tiny particles, releasing frizzreducing<br />

natural ions <strong>and</strong> allowing more<br />

moisture to seep into hair.<br />

• TOURMALINE — Uses: Curling Iron,<br />

Flat Iron, Blow Dryer. Black tourmaline<br />

stones help protect hair from negative<br />

energy <strong>and</strong> harmful radiation to yield soft,<br />

shiny, frizz-free results. Black tourmaline<br />

emits negative ions <strong>and</strong> far-infrared (long<br />

wavelength) heat, which collide with positive<br />

ions to reduce static electricity, close<br />

hair cuticles <strong>and</strong> minimize heat styling<br />

damage. Far-infrared heat penetrates hair<br />

from the inside out to reduce drying time.<br />

Clippers <strong>and</strong> Trimmers: Pivot,<br />

Rotary or Magnetic Motor?<br />

Fred Koeller, vice president of marketing at<br />

Andis, offers an explanation to give you insight<br />

into clipper <strong>and</strong> trimmer quality the next time<br />

you are in the market for a new one.<br />

When you’re choosing your next clipper<br />

or trimmer, you consider which features you<br />

need <strong>and</strong> decide what you’re willing to spend<br />

for those features.<br />

But what about the motor? How do<br />

you decide the type of motor you should<br />

purchase? What’s the difference between<br />

pivot, rotary <strong>and</strong> magnetic motors?<br />

“We always take into account the type of<br />

cutting that the styling tool is designed for,”<br />

notes Koeller. “Ideally, though, each barber<br />

<strong>and</strong> stylist underst<strong>and</strong>s the capabilities of the<br />

various types of motors, too.”<br />

• PIVOT MOTORS—High Power, Lower<br />

Blade Speed: Thick, Heavy or Wet Hair<br />

Pivot motor clippers <strong>and</strong> trimmers have<br />

high cutting power with a lower blade<br />

speed. Pivot motors are especially suitable<br />

for thick, heavy or wet hair. Pivot motors<br />

can offer up to four times the power of<br />

comparable magnetic motors.<br />

• ROTARY MOTORS—Equal Power<br />

<strong>and</strong> Blade Speed: Wide Variety of Cuts<br />

Rotary motor clippers <strong>and</strong> trimmers offer<br />

an even amount of power <strong>and</strong> blade speed.<br />

With this combination, rotary motors are<br />

extremely versatile <strong>and</strong> work well for a wide<br />

variety of hair cutting methods. Rotary motors<br />

offer superior torque power <strong>and</strong> cutting<br />

performance in a lightweight size.<br />

• MAGNETIC MOTORS—Reliable<br />

Power <strong>and</strong> High Blade Speed: High<br />

Volume Cutting<br />

Magnetic motors provide incredibly high<br />

speeds—as much as 7200 complete blade<br />

strokes per minute. This type of motor<br />

produces a smoother haircut. Precision built<br />

to run quietly <strong>and</strong> cool, they are perfect for<br />

high volume hair cutting. These maintenance<br />

free motors require no internal oiling<br />

<strong>and</strong> last for years with fewer moving parts to<br />

wear out.<br />

Brushes Can Make the Difference<br />

Ernesto Alonzo, salon owner <strong>and</strong> industry<br />

expert, offers some things to consider when<br />

investing in brushes for your business or advising<br />

your clientele:<br />

Professional brush lines have a range of<br />

sizes <strong>and</strong> styles of brushes for different tasks<br />

<strong>and</strong> different hair types. All brushes are not<br />

created equal. The shape <strong>and</strong> composition<br />

of a brush will determine how it performs,<br />

holds up over time, <strong>and</strong> even the amount<br />

of stress it puts on your wrist after hours on<br />

your feet doing hair.<br />

It’s important to choose the right brush<br />

for the task.<br />

BRISTLES<br />

• BOAR BRISTLE — Natural boar<br />

bristle is an important component of a high<br />

quality brush. Because they are porous, boar<br />

bristles literally transport the oils from the<br />

scalp to the hair str<strong>and</strong>s. This is the only way<br />

to actually nourish the hair. That’s why your<br />

gr<strong>and</strong>mother always told you to brush your<br />

hair 100 strokes every day.<br />

Boar bristles have a second benefit, in that<br />

they also act on hair cuticles, closing them<br />

<strong>and</strong> creating a natural polished look one can<br />

only achieve with boar bristle.<br />

Not all boar bristles are the same quality.<br />

Boar bristle comes in three different cuts.<br />

The highest quality is called “first cut.”<br />

One-hundred percent boar bristle is best on<br />

fine, straight hair because it is flexible <strong>and</strong><br />

minimizes breakage. Always use boar bristles<br />

for finishing—it creates shiny, polished,<br />

healthy hair.<br />

• MIXED BRISTLES — Mixed bristles<br />

are a combination of 100 percent boar bristles<br />

<strong>and</strong> nylon bristles. Nylon bristles are stronger<br />

than boar but unlike boar, they aren’t porous<br />

or soft.<br />

Nonetheless, nylon is important in<br />

styling brushes because it helps create more<br />

pull, to help you grab the hair better. Some<br />

nylon bristle is crucial when you are working<br />

with medium coarse hair or very curly hair,<br />

although it is not recommended to use a 100<br />

percent nylon bristle brush because that can<br />

cause breakage.<br />

• PORCUPINE BRISTLE — A<br />

porcupine bristle brush is comprised of tufts<br />

of pure boar bristles with a longer nylon quill<br />

at the center. This nylon quill provides extra<br />

tension which is extremely helpful when<br />

working with extremely difficult hair that is<br />

very coarse or very curly or both.<br />

The way the bristles are set in the brush<br />

is very important too, since one configuration<br />

is best for styling while another is best for<br />

volume <strong>and</strong> extra lift.<br />

CERAMIC, WOOD OR METAL BARRELS<br />

Barrels are made out of ceramic, wood or<br />

metal. Ceramic is a fantastic material for the<br />

barrel of a styling brush because it holds the<br />

heat a long time <strong>and</strong> conducts heat evenly <strong>and</strong><br />

naturally, without burning the hair.<br />

Wooden barrels or wood with ceramic<br />

coating are also good options. The ceramic<br />

coating can make the wooden brush as efficient<br />

as a ceramic brush, but it will retain heat<br />

without overheating <strong>and</strong> damaging the hair.<br />

The shape of the brush barrel is also<br />

crucial. An oval-barreled brush will give you<br />

extra tension <strong>and</strong> added control over difficult<br />

hair, from the roots to the ends, which are<br />

equally important in smoothing very curly<br />

hair. The oval shape is also best on overprocessed<br />

hair. The flat area of the oval allows<br />

you to create extra extension, especially at the<br />

ends, giving you a flat iron finish.<br />

LIGHT WEIGHT HANDLES<br />

H<strong>and</strong>les should be light. Remember, you<br />

are wielding this tool all day. A well-engineered<br />

brush will get the job done without<br />

added weight. Let the brush do the work.<br />

Most of us don’t skimp on our scissors.<br />

Why should we make the mistake of thinking<br />

all brushes are the same?<br />

For more information on Barbar products, call 888-227-1414 or visit www.<br />

barbarartist.com. Andis Company, a family held business founded in 1922,<br />

is a leading manufacturer of h<strong>and</strong>held tools to trim, cut, curl, straighten <strong>and</strong><br />

dry hair. For information call 262-884-2600 or visit www.<strong>and</strong>is.com.<br />

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NORTHWEST STYLIST & SALON | OCTOBER 2009 | 9


Goodbye Summer, Hello Retail Opportunity<br />

Retail Matters<br />

Steve Sleeper<br />

The dog days of summer have come<br />

to an end. As we watch the last remnants<br />

of summer from our salon windows, it’s<br />

easy to see the darkening sky as a metaphor<br />

for the turbulent economy. But instead of<br />

recoiling from the darkness, let’s rejoice in<br />

the opportunity just around the corner – the<br />

holiday purchasing season is soon to be in<br />

full swing.<br />

For those of us who have felt the pinch<br />

of 2009’s under-performing economy, now<br />

is the time to – take a deep breath – reflect,<br />

assess, plan <strong>and</strong> take action – <strong>and</strong>…exhale.<br />

REFLECT – What financial goals have<br />

you set for your business in 2009? Have<br />

you met them? How can you modify your<br />

business plan to finish the year strong?<br />

ASSESS – How many products do you<br />

have sitting on the shelf collecting dust from<br />

one month ago? Two months ago? The<br />

beginning of the year? Is your salon team<br />

making product recommendations to each<br />

<strong>and</strong> every client? Do they have the product<br />

knowledge to make the sale? What can you<br />

do to make recommending second nature?<br />

PLAN – How can you capitalize on<br />

the spirit of the gift-giving season? Where<br />

does your product line fit into the market?<br />

How can you capture the attention of savvy<br />

holiday shoppers?<br />

TAKE ACTION – The first step to<br />

creating any action plan is research. Today’s<br />

beauty professionals underst<strong>and</strong> the world<br />

of beauty retailing<br />

is a vast l<strong>and</strong>scape<br />

full of twists <strong>and</strong><br />

turns, dead ends,<br />

<strong>and</strong> road blocks<br />

(for us beauty<br />

professionals,<br />

those road blocks<br />

take the shape of a<br />

multitude of mass<br />

retailers luring<br />

the attention of<br />

strapped consumers with shiny product<br />

displays <strong>and</strong> promises of deep discounts.)<br />

But we aren’t giving up that easy.<br />

The beauty industry recently got a<br />

boost for retail morale this past July when<br />

the Professional Beauty Association (PBA)<br />

released its consumer research report, the<br />

Business of Beauty: Maximize Your Profitability.<br />

This holiday season is the perfect time to<br />

83 percent of customers never or<br />

rarely buy products from salons<br />

but 44 percent say they would<br />

purchase products if a recommendation<br />

was given.<br />

start utilizing some of its findings to create<br />

your action plan.<br />

Business of Beauty looks at beauty retailing<br />

from a number of different perspectives<br />

– from stylists <strong>and</strong> consumers to the<br />

industry’s major competition.<br />

Perhaps the most surprising information<br />

coming from the report for this holiday<br />

season – the optimal time to start rethinking<br />

your retail strategy to<br />

capture the attention<br />

of the droves of<br />

consumers who will<br />

soon be hitting the<br />

salons to prepare for<br />

holiday parties – is that<br />

71 percent of salon<br />

clients weren’t given a<br />

product recommendation<br />

on their last visit.<br />

Further, a staggering<br />

83 percent of customers never or rarely buy<br />

products from salons but 44 percent say they<br />

would purchase products if a recommendation<br />

was given – what a missed opportunity.<br />

While the report outlines “Eight Steps<br />

to Retail Success,” created from a multitude<br />

of interviews with some of the industry’s<br />

highest-earning best-practice salons, salon<br />

owners <strong>and</strong> managers searching for new<br />

strategies to enhance retail for this holiday<br />

season may want to focus on three of the<br />

eight steps: Recommending, Creative Promotions<br />

<strong>and</strong> Education <strong>and</strong> Training.<br />

Get your salon team engaged in the<br />

selling process by holding interactive<br />

training sessions on your latest <strong>and</strong> greatest<br />

products. Not only will it arm them with<br />

selling points on the products you carry, it<br />

will help boost team morale <strong>and</strong> strengthen<br />

your in-house camaraderie. Then, use those<br />

holiday gift packs <strong>and</strong> promotions to your<br />

advantage by encouraging stylists to not only<br />

make product recommendations, but also to<br />

make GIFT recommendations.<br />

Don’t st<strong>and</strong> back <strong>and</strong> watch while<br />

consumers stock up on products from<br />

mass retailers. Be part of the movement<br />

toward increasing consumer awareness of<br />

the advantages of buying products from the<br />

professionals they know <strong>and</strong> trust.<br />

To learn more about the Business of Beauty:<br />

Maximize Your Profitability report, visit www.<br />

probeauty.org/research.<br />

Steve Sleeper is the Executive Director of the Professional Beauty Association<br />

(PBA), which is made up of salons <strong>and</strong> spas, distributors <strong>and</strong> manufacturers<br />

dedicated to improving their individual businesses <strong>and</strong> the industry as a<br />

whole. For information, visit www.probeauty.org or call 1-800-468-2274.<br />

READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />

View this article <strong>and</strong> more at www.stylistnewspapers.com<br />

1.877.888.0480<br />

10 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


FOUR SEASONS<br />

BEAUTY SUPPLY<br />

980 Lancaster Dr NE, Salem, OR 97301<br />

(behind Taco Time)<br />

Mon-Thur: 9:00am-6:00pm<br />

Fri: 9:00am-5:00pm • Sun: 11:00am-5:00pm<br />

Ph (503) 363-9098 • Fax (503) 363-9069<br />

FOUR SEASONS<br />

BEAUTY SUPPLY<br />

NEW LOCATION IN PORTLAND<br />

8225 SE Insley, Portl<strong>and</strong>, OR 97266<br />

(1 Block North of Foster Off 82nd)<br />

Open 6 Days a Week: Mon-Fri 9am-6pm • Sun 11am-6pm<br />

503-760-5388 • 503-869-2926<br />

Offers Expire November 15th, 2009 or While Supplies Last.<br />

MARKET PLACE<br />

BEAUTY SUPPLY<br />

3061 W. 11th Ave., Eugene, OR 97402<br />

Open 6 Days a Week:<br />

Mon-Fri 9:30am-6:00pm • Sat 10:00am-6:00pm<br />

541-484-6666<br />

Fax 541-848-0547<br />

We Match All Local Advertisers Pricing!<br />

Say you saw it in the <strong>NW</strong> <strong>Stylist</strong>!<br />

HANDS ON WORKSHOPS<br />

Visa & MC<br />

Welcome!<br />

FREE FREIGHT<br />

FOB Warranty on all Merch<strong>and</strong>ise<br />

<strong>Salon</strong> Stimulus Offer<br />

25% Off ALL<br />

Now there is the OPI AXXIUM Gel System for those who prefer a brush-on application. AXXIUM Gels offer<br />

the finest workability <strong>and</strong> wear avaialble today making it the first brush on gel that deserves the OPI name. It<br />

has the ease of application you need to give your lients the gorgeous, lightweight enhancements they want.<br />

•<br />

•<br />

•<br />

Learn how to do a Pink <strong>and</strong> White Sculpt <strong>and</strong> Tip <strong>and</strong> Overlay<br />

Create Natural Nail Overlay with French free edges<br />

We’ll discuss nail re-facing steps.<br />

Liquid & Powders<br />

Nov. & Dec. Only!<br />

(Open Stock Only – Kits Not Included)<br />

dates<br />

Eugene Store - Axxium - Saturday October 24 9:00 AM - 12:00 PM<br />

Eugene Store - Absolute - Saturday October 24 1:00 PM - 4:00 PM<br />

Portl<strong>and</strong> Store - Axxium - Sunday October 25 10:00 AM - 2:00 PM<br />

Portl<strong>and</strong> Store - Absolute - Monday October 26 10:00 AM - 2:00 PM<br />

Space is limited. Only 12 seats available for each class.<br />

Call 503-760-5388 for further information.<br />

TISPRO Deluxe<br />

Backwash Unit<br />

Sale $699<br />

#490443<br />

TISPRO Black Styling<br />

Station with Mirror<br />

Sale $199<br />

Reg $297<br />

#490442<br />

TISPRO Electric Facial Chair<br />

Sale $1299<br />

Reg $1699<br />

#390329<br />

TISPRO Magnifying<br />

5 Diopter Lamp<br />

with St<strong>and</strong><br />

Sale $119<br />

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TISPRO 3 Shelf Cart<br />

Sale $99<br />

Reg $129<br />

#490411<br />

TISPRO Facial Table<br />

with Shelf<br />

Sale $319<br />

Reg $399<br />

#39067S<br />

TISPRO Facial<br />

Steamer with<br />

Timer<br />

Sale $209<br />

#390410<br />

TISPRO Hot Towel<br />

Warmer<br />

Sale $150<br />

Reg $199<br />

#390412<br />

TISPRO Matisse<br />

Sale $229<br />

Reg $249<br />

#490432<br />

TISPRO Black C.R. Smith<br />

Wall Styling Station<br />

Sale $199<br />

Reg $237<br />

#490616<br />

TISPRO Double Door Hot<br />

Towel Warmer<br />

Sale $220<br />

Reg $279<br />

#390413<br />

TISPRO Rockwell<br />

Sale $199<br />

Reg $249<br />

#490401<br />

TISPRO Black Styling<br />

Station Cabinet<br />

Sale $169<br />

Reg $197<br />

#490447


Build Your Business Online<br />

Would you like to know about some easy, no-cost ways for salons to get more clients<br />

using effortless tools <strong>and</strong> tactics online?<br />

As you know, everywhere stylists <strong>and</strong> day spa owners look, there seems to be somebody<br />

giving them another reason to step up their tech know-how <strong>and</strong> get busy promoting<br />

themselves on the internet. But with mysterious terms like social networking, website<br />

development <strong>and</strong> blogosphere, it can be hard to figure out what it all means, let alone how<br />

to use it to promote their services.<br />

But with so many people trading information online these days, stylists may find that<br />

spreading the word about their services could be easier than ever—all they have to do is<br />

learn a few simple techniques anyone, even those without a website or a marketing budget,<br />

can implement.<br />

Below are three steps that are easy <strong>and</strong> free, so any salon or stylist can benefit by putting<br />

them to use. They don’t need to buy a book to figure out the internet or even become techliterate.<br />

Just a few minutes online could help them discover these easy ways to attract new<br />

clients through the Web. Building a clientele has never been easier or cheaper.<br />

Step 1: Utilize online review websites. Most day spas <strong>and</strong> salons have loyal clients<br />

who rave about how much they love the services they<br />

receive from their stylists. <strong>Stylist</strong>s who have a friendly<br />

relationship with these enthusiastic clients can kindly Building a clientele<br />

ask them to write a review of their experience on an<br />

online business-review website.<br />

has never been<br />

More <strong>and</strong> more salons are finding they are getting<br />

new clients through reviews written on sites like Yelp. easier or cheaper.<br />

com or Citysearch.com. Sometimes stylists aren’t even<br />

aware there are reviews about their services on these<br />

sites, so to be up to speed about what others are saying about you, it’s important to check<br />

out online review sites. In addition to the two already listed, also be familiar with Reviewpage.com<br />

<strong>and</strong> Yellowpages.com.<br />

Step 2: Use an online scheduling tool. You will attract new clients <strong>and</strong> make booking<br />

appointments easier by doing so. A common time waster for stylists is appointment scheduling.<br />

<strong>Stylist</strong>s can spend hours a week playing phone tag with clients. And often they are<br />

interrupted by a ringing telephone when they are busy. A free <strong>and</strong> easy solution to appointment-booking<br />

woes is an online scheduling tool.<br />

When salons use a web-based scheduling tool, it becomes easy for new <strong>and</strong> current<br />

clients to click a button <strong>and</strong> book their appointments online. These tools were made so that<br />

it is super easy for stylists to set up a calendar online, clients can see their availability <strong>and</strong><br />

book an appointment right then <strong>and</strong> there. No phone tag, no missed bookings. After each<br />

client books online, salons can have the bookings sent to them in an e-mail or put them on<br />

their websites, if they have one. Plus there are e-mail alerts to remind clients of upcoming<br />

appointments. Some of the best tools are free, so there’s no risk in trying them out. You can<br />

find one such service at Genbook.com.<br />

Step 3: Talk About Yourself. There are hundreds of websites specializing in topics<br />

of new styles, treatments, <strong>and</strong> salon business practices; many clients <strong>and</strong> stylists visit them<br />

frequently. Whether it is an advice page or a forum discussion, there are many places where<br />

you can leave comments <strong>and</strong> join in a discussion. Use the space at the end of an article or<br />

blog to make a response that is relevant to the topic <strong>and</strong> reference your salon. A few good<br />

sites for this purpose are About.com, Yahoo.com <strong>and</strong> Answers.com.<br />

It can be that simple. Even if your salon tries just one or two of these techniques, you<br />

can find your businesses attracting more attention than ever before. And with each of these<br />

techniques being free <strong>and</strong> not requiring even a website, there’s every reason to give it a try.<br />

Your Website Is Your Best PR<br />

by Bruce Rigney<br />

Reprinted in part from www.beautyprpro.com<br />

Part I of II — About Your Home Page<br />

The process of web concept, design<br />

<strong>and</strong> creation is a critical piece of the public<br />

relations <strong>and</strong> marketing mix today. It’s no<br />

longer adequate for a website to be simply a<br />

beautiful on-line brochure <strong>and</strong>/or catalog.<br />

Websites must be convenient, fast, <strong>and</strong><br />

easy-to-navigate for client interaction <strong>and</strong><br />

impression. It’s your client’s first impression<br />

experience with your business, <strong>and</strong> it begins<br />

the second they enter your URL (Sure…I<br />

don’t mind waiting 30 seconds while your<br />

splash page loads…yeah, right).<br />

First Impressions<br />

It should go without saying that in the<br />

beauty industry, aesthetic appearance is the<br />

first step in the creation of a positive relationship<br />

… Looks do count … of course it has to<br />

be a beautiful design but …<br />

Does your website load quickly? If your<br />

visitor has to wait at all, you risk an immediate<br />

bail-out before your site fully loads on the<br />

screen. While dazzling animated graphics may<br />

be cool, to most website visitors, watching<br />

your flash loading graphic isn’t what they<br />

want. Gimme the page!<br />

Given your visitor has not bounced off<br />

your homepage due to slow downloads,<br />

what’s next? The company name <strong>and</strong> what it<br />

provides in the way of products or services.<br />

The visitor needs to see br<strong>and</strong> image, probably<br />

a logo <strong>and</strong>/or some other image which<br />

can be immediately associated with the<br />

product or service.<br />

Put things where people normally look<br />

for them. Don’t make us guess <strong>and</strong> hunt. Design<br />

creativity does NOT trump ease of use.<br />

You’ll lose them. Don’t make me scan all over<br />

the entire homepage to locate the primary or<br />

secondary navigation. Following conventions<br />

enables the visitor to navigate swiftly in the<br />

environment of the site.<br />

Stop With the Scrolling<br />

Visitors don’t like to scroll. They like to<br />

click. Your clients want the essential data to<br />

make a decision about you, your salon, or<br />

your products. They want quick, concise<br />

statements which appeal to their needs <strong>and</strong><br />

wants. And they don’t want to scroll down<br />

pages containing lengthy descriptions of<br />

the product or company. You need to attract<br />

attention, create interest <strong>and</strong> deliver your<br />

message quickly to hold them on the site<br />

so they can be directed to contact you or<br />

purchase your product.<br />

If you have a list of benefits to appeal to<br />

your visitor, don’t bury them in a lengthy<br />

paragraph of rambling text. If you have a list<br />

of benefits, make a list. Break out lines of text<br />

into bullet points with the most attractive<br />

benefits at the top. Don’t make the list so<br />

lengthy that the visitor has to slow the search<br />

by scrolling.<br />

Now that you’ve got them interested, you<br />

want to guide them continue through the site<br />

to the point where they are ready to contact<br />

you or purchase your product. This is initially<br />

accomplished through navigation bars or<br />

attractive feature boxes on the homepage that<br />

link the visitor to their areas of interest.<br />

For a good example of a short <strong>and</strong> to the<br />

point homepage visit www.lanadil.com<br />

Short <strong>and</strong> to the Point<br />

A web page is not a blog … term paper<br />

… or essay, graded on how many words you<br />

can string together to make a short story long.<br />

You drive away visitors <strong>and</strong> stifle interest with<br />

long-winded company missions, credentials,<br />

product descriptions, <strong>and</strong> lengthy news<br />

stories about the company or product.<br />

Too many websites look like an information<br />

source, advertisement, <strong>and</strong> brochure<br />

wrapped up in a video game. Your visitor<br />

wants information, <strong>and</strong> they want it NOW.<br />

When you write for a web page, think “short<br />

attention span.” As with any advertising<br />

medium, you have 1/4 second to get their<br />

attention.<br />

Part two next month picks up with “Where<br />

to From Here” … how to guide your visitor<br />

from the home page to where you can satisfy<br />

their needs <strong>and</strong> your website’s objectives.<br />

Obvious navigation options are presented<br />

on the www.itechproducts.com site.<br />

This article is edited from the three part series on www.beautyprpro.com,<br />

a PR blog written regularly by Sharon Esche <strong>and</strong> Alex<strong>and</strong>er Irving of Esche<br />

& Alex<strong>and</strong>er Public Relations for salon <strong>and</strong> spa professionals. The website<br />

series was originally guest posted by Bruce Rigney, owner of Rigney Graphics,<br />

a marketing communications <strong>and</strong> web design firm headquartered in<br />

Pasadena, CA. Their website is www.rigneygraphics.com.<br />

12 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


Comment on Fees until 11/28<br />

Taking License<br />

Kraig Bohot<br />

If you read this column last month, you<br />

know that the Oregon Health Licensing<br />

Agency (OHLA) <strong>and</strong> Board of Cosmetology<br />

are working to fine-tune fee amounts to<br />

reduce the cost to gain initial certification.<br />

As a result, the proposed fee amounts<br />

balance smaller increases for students coming<br />

out of school with increases for business authorizations<br />

(facility licenses <strong>and</strong> independent<br />

contractor registrations).<br />

One fee scenario presented last month<br />

lowered total fees necessary to become certified<br />

after graduating from school from $510<br />

to $300.<br />

After the Board of Cosmetology met to<br />

discuss the fees in a teleconference call on<br />

September 21, the board voted to increase<br />

application <strong>and</strong> examination fees slightly while<br />

keeping the originally proposed increase in<br />

certification fees to $40 per field of practice.<br />

As a result, an applicant wishing to become<br />

certified in all four fields of practice would<br />

need $390, $300 for three fields of practice,<br />

$210 for two fields <strong>and</strong> $120 for one field.<br />

The board also proposed to increase facility<br />

license fees, which had not been increased for<br />

nearly a decade, to $150.<br />

Late fees are also now proposed at $50 for<br />

each year in expired status, rather than the $25<br />

fee for the first month <strong>and</strong> $10 for each additional<br />

month in expired status that has been<br />

in effect since July 1.<br />

OHLA continues to offer a $5 discount<br />

per field of practice for online renewals, a<br />

great incentive for practitioners to renew their<br />

certifications at www.oregon.gov/OHLA <strong>and</strong><br />

save money.<br />

A complete detail of proposed fees is<br />

included in this month’s Northwest <strong>Stylist</strong> <strong>and</strong><br />

online at www.oregon.gov/OHLA/COS.<br />

Once again, OHLA is allowing more<br />

time for licensees <strong>and</strong> other stakeholders to<br />

comment on proposed fees, until November<br />

28. Contact Samie Patnode, OHLA policy<br />

analyst, at (503) 373-1917 or samie.patnode@<br />

state.or.us.<br />

Student Day of Success<br />

Many thanks to Phagans’ Portl<strong>and</strong> for<br />

inviting OHLA to present its sanitation <strong>and</strong><br />

infection control seminar during the Student<br />

Day of Success on September 10.<br />

Special thanks go to Board of Cosmetology<br />

member Sharon Wiser for facilitating OHLA’s<br />

participation <strong>and</strong> to the students who attended<br />

the seminar <strong>and</strong> asked a number of very good<br />

questions.<br />

Does your school have a similar day for<br />

students? OHLA is available to present the<br />

seminars as a way to reinforce the importance<br />

of following state requirements that protect<br />

consumers <strong>and</strong> maintain high st<strong>and</strong>ards for the<br />

profession.<br />

Kraig Bohot is public information officer at the Oregon Health Licensing<br />

Agency (OHLA), a state consumer protection agency providing centralized<br />

regulatory oversight of multiple health <strong>and</strong> related professions. He can be<br />

reached at (503) 373-1939 or at kraig.bohot@state.or.us.<br />

Proposed Fees: Rulemaking Schedule<br />

Contact Samie Patnode, OHLA policy analyst, at (503) 373-1917 or samie.patnode@state.or.us to<br />

comment on proposed fees. For more information, go to www.oregon.gov/OHLA/COS.<br />

November 1, 2009 Notice of Proposed Rulemaking published in Oregon Bulletin<br />

November 2, 2009 Regular Board of Cosmetology meeting – 9 am<br />

November 28, 2009 Last Day for Public Comment<br />

December 7, 2009 Board meeting to adopt permanent administrative rules<br />

(conference call at 9 am)<br />

December 15, 2009 Permanent Administrative Rules effective<br />

December 24, 2009 Temporary Rules expire<br />

Past, Present, Proposed Fees<br />

FEE TYPE<br />

Application<br />

Practitioner certificate per<br />

field of practice (FOP)<br />

Practitioner certificate by<br />

reciprocity per FOP<br />

FEES PRIOR TO<br />

JULY 1<br />

FEES EFFECTIVE JULY<br />

1 (CURRENT)<br />

PROPOSED<br />

FEES<br />

$15 $25 $20<br />

$50 $50 $75<br />

Examination<br />

Per FOP, Oregon Laws & Rules $25 $50 $30<br />

Authorization to Practice (valid for two years)<br />

Certification per FOP $33 $40 $40<br />

Certification renewal per FOP<br />

(online)<br />

$33 $35 $35<br />

Independent contractor<br />

registration<br />

$75 $100 $125<br />

Certificate of identification $100 $100 $125<br />

Facility license $100 $100 $150<br />

Permits<br />

Temporary facility $100 $100 $150<br />

Late Fees<br />

Practitioner<br />

$25 for each year in<br />

expired status<br />

Facility,<br />

Independent Contractor<br />

Fees Remaining Unchanged<br />

$25 for the first<br />

month in expired<br />

status, <strong>and</strong> $10 each<br />

month thereafter<br />

Application<br />

• Independent contractor registration: $50<br />

• Certificate of identification: $25<br />

• Facility license: $100<br />

• Temporary facility permit: $50<br />

• Demonstration permit: $25<br />

Permits<br />

• Demonstration: $50<br />

FAQ Answers: H<strong>and</strong>washing<br />

Do you have a question about licensing or regulatory<br />

compliance issues? This new monthly feature<br />

provides answers. To submit a question, e-mail<br />

kraig.bohot@state.or.us or call 503-373-1939.<br />

Q: Is there a requirement for clients to<br />

wash their h<strong>and</strong>s before services are performed?<br />

A: No. However, under OAR 817-015-<br />

0030, Serving Clients:<br />

(1) Practitioners shall observe <strong>and</strong> follow<br />

thorough h<strong>and</strong> washing with soap <strong>and</strong> water<br />

or other alternative h<strong>and</strong>-washing products,<br />

such as gel, aerosol spray, foam, or pre-packaged<br />

h<strong>and</strong> wipes, immediately before <strong>and</strong><br />

after serving each client as needed to prevent<br />

cross contamination <strong>and</strong>/or transmission of<br />

body fluids, infections or exposure to servicerelated<br />

wastes or chemicals.<br />

(2) Practitioners who have visible open<br />

sores or bleeding lesions on their h<strong>and</strong>s or<br />

arms shall not have client contact until the<br />

$25 for the first month in<br />

expired status, <strong>and</strong> $10<br />

each month thereafter<br />

$25 for the first month<br />

in expired status,<br />

<strong>and</strong> $10 each month<br />

thereafter<br />

$50 for each<br />

year in expired<br />

status<br />

$50 for each<br />

year in expired<br />

status<br />

Administrative Fees<br />

• Replacement of certificate, license or<br />

registration, including name change: $25<br />

• Duplicate certificate, license or registration<br />

document: $25/copy with maximum of 3<br />

• Affidavit of licensure: $50<br />

• An additional $25 administrative processing<br />

fee will be assessed if a NSF or<br />

non-negotiable instrument is received for<br />

payment of fees, penalties <strong>and</strong> charges.<br />

lesions have healed to the scab phase <strong>and</strong> shall<br />

cover them with protective gloves <strong>and</strong>/or<br />

impervious b<strong>and</strong>ages prior to contact with<br />

clients.<br />

(3) Practitioners shall wear single-use disposable<br />

or cleaned <strong>and</strong> disinfected protective<br />

gloves when performing service or affecting a<br />

procedure that routinely involves body fluid<br />

exposure, such as during a facial where blood,<br />

pus, or weeping of the skin may be present or<br />

is likely to occur during the service.<br />

(5) Practitioners performing service on<br />

clients with skin conditions that are wet or<br />

weeping shall wear single-use protective<br />

gloves. Single-use disposable gloves shall be<br />

used <strong>and</strong> discarded after use with each client.<br />

Find FAQ Answers Online! Find answers to<br />

frequently asked questions online at www.<br />

oregon.gov/OHLA/COS/COS_FAX.shtml.<br />

NORTHWEST STYLIST & SALON | OCTOBER 2009 | 13


Makeup Artistry Brush Basics<br />

Esthetic Endeavors<br />

Judith Culp<br />

As a makeup artist I’ve always been<br />

intrigued by brushes, but there are so many<br />

out there. Every class I attended the artist had<br />

different recommendations. Every distributor<br />

has a different recommendation. Each of my<br />

friends love different brushes.<br />

This leads to major confusion <strong>and</strong> spending<br />

a lot of money trying to decide what is<br />

right for me. So, for this issue, let’s explore<br />

some brush basics.<br />

Brushes should be selected with the following<br />

considerations:<br />

• What are the properties of the product to be<br />

applied (liquid, cream, powder.)?<br />

• What are the properties of the surface<br />

– rough, smooth, dry, moist, oily?<br />

• What is your personal technique or style?<br />

• What is the desired final effect?<br />

Structure<br />

There are three parts to every brush — the<br />

hair, the ferrule <strong>and</strong> the h<strong>and</strong>le. The hair is<br />

the brush part made from natural or synthetic<br />

fibers. In larger brushes, the fiber may be<br />

squirrel, pony, goat or blends. These brushes<br />

include powder, blush, contour <strong>and</strong> large eye.<br />

In smaller brushes sable, weasel, kolinsky,<br />

capra, badger <strong>and</strong> others are used.<br />

The ferrule is the metal part of the brush.<br />

It is most often made from brass, copper or<br />

aluminum.<br />

The h<strong>and</strong>le is the third part <strong>and</strong> it may<br />

be made from acrylic, metal or wood. Wood<br />

is often preferred for its long term reliability.<br />

Short h<strong>and</strong>les are preferred for client use as it<br />

allows them to get closer to a mirror to work.<br />

Long h<strong>and</strong>les allow the makeup artist to<br />

work farther away from the client <strong>and</strong> enhance<br />

their ability to see the big picture.<br />

It is best if the hairs are fused (glued)<br />

rather than stapled for any cosmetic use to<br />

avoid the creation of a germ reservoir in the<br />

ferrule. Fused bristles are easier to clean.<br />

Cost <strong>and</strong> Material<br />

Brushes can vary from very inexpensive<br />

to highly expensive. The variance in price will<br />

depend on if the brushes are machine made or<br />

h<strong>and</strong> made, the type of ferrule, the fiber the<br />

bristles are made of <strong>and</strong> the h<strong>and</strong>le choice.<br />

The same hair fibers are used in both<br />

h<strong>and</strong> made <strong>and</strong> machine made brushes. The<br />

difference will be how they are placed into the<br />

ferrule. Commonly brush kits will be machine<br />

made <strong>and</strong> h<strong>and</strong> made brushes will only be sold<br />

individually.<br />

A kit can be a nice way to start as it is less<br />

expensive, but professionals wanting to specialize<br />

in makeup artistry will want to add quality<br />

h<strong>and</strong>-made brushes as they do a superior job in<br />

product application <strong>and</strong> last longer.<br />

Synthetic verses Natural<br />

Brushes should be selected based on their<br />

purpose not on their origin for the best application<br />

result. However, synthetics do come<br />

in a full range of brushes for the client who<br />

wants non-animal sources for all brushes. This<br />

comes at a cost however as these brushes are<br />

polymer filaments commonly made of taklon<br />

or nylon. These brushes have their place <strong>and</strong><br />

definite use, but require more manufacturing.<br />

SYNTHETIC — Synthetic fibers vary<br />

in price, durability <strong>and</strong> performance. Nylon<br />

is a common inexpensive utility brush. The<br />

mix of fibers <strong>and</strong> whether they are h<strong>and</strong> or<br />

machine made will affect the price <strong>and</strong> life of<br />

these brushes. The best of these brushes have a<br />

mix of at least 3 diameter filaments of varying<br />

thicknesses. The fibers may be white or dyed<br />

to reflect animal hair toning or a fun color.<br />

Common examples are fan brushes,<br />

lip brushes <strong>and</strong> camouflage brushes. These<br />

brushes are easy to clean although less soft<br />

than natural fibers. Sometimes they are dyed<br />

<strong>and</strong> then baked to make the hair softer. They<br />

are less prone to damage from detergents<br />

<strong>and</strong> solvents. They are excellent for layering<br />

makeup or applying cream or camouflage.<br />

NYLON OR TAKLON — These synthetic<br />

fibers are the preferred fiber for applying<br />

cream type cosmetics. Nylon includes nylon,<br />

plastic or rubber. They come in a variety<br />

of textures, qualities <strong>and</strong> control. Nylon is<br />

less expensive than Taklon. Taklon is softer<br />

<strong>and</strong> more absorbent. They are excellent for<br />

applying cream or camouflage bases, lip color<br />

<strong>and</strong> eyeliner.<br />

NATURAL — Natural fibers refer to<br />

those derived from animal hair across the<br />

globe. It also refers to a specific type of brush.<br />

Natural fibers include sable, kolinsky, badger,<br />

goat, pony, squirrel, ox, camel, hog, mongoose,<br />

sabelina, <strong>and</strong> natural bristle.<br />

I have compiled a list of several different<br />

types of natural fibers <strong>and</strong> what product <strong>and</strong><br />

application they are best known for. You can<br />

view this list at www.stylistnewspapers.com.<br />

Whatever the brush you are evaluating<br />

keep in mind what it is needed for, what type<br />

of surface it is for, <strong>and</strong> is there a particular style<br />

or finish effect desired. Construction, quality,<br />

<strong>and</strong> performance life from your investment are<br />

also key to factor in.<br />

Judith Culp, a CIDESCO Diplomat has been in the esthetics industry since 1980.<br />

A CPCP permanent makeup technician for over 18 years she served a 4-year<br />

term as a Director for the Society of Permanent Cosmetic Professionals, two<br />

years as their president. She is president of Culp Enterprises Inc. <strong>and</strong> CEO of <strong>NW</strong><br />

Institute of Esthetics. Judy Culp is available for consulting. For more information<br />

visit www.estheticsnw.com.<br />

READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />

View this article <strong>and</strong> more at www.stylistnewspapers.com<br />

You Are Invited to Attend a Public Rule Hearing...<br />

Department of Licensing Is<br />

Proposing an Increase in Fees<br />

Increasing the fees will allow the department<br />

to maintain costs to run the program <strong>and</strong><br />

ensure a reasonable dedicated fund balance.<br />

The proposed increases in fees are:<br />

Old New<br />

• School application..................$175...... $300<br />

• School renewal ......................$175...... $300<br />

• Cosmetologist, barber,<br />

manicurist, esthetician <strong>and</strong><br />

instructor application.................$0........ $25<br />

• Cosmetologist, barber,<br />

manicurist, esthetician <strong>and</strong><br />

instructor renewal<br />

(per license) .............................$40........ $55<br />

• Cosmetologist, barber,<br />

manicurist, esthetician<br />

<strong>and</strong> instructor late renewal<br />

penalty (per license).................$20........ $55<br />

• <strong>Salon</strong>/shop, personal services,<br />

mobile unit application............$50...... $110<br />

• <strong>Salon</strong>/shop, personal services,<br />

mobile unit renewal ................$50...... $110<br />

2009 Advisory Board Meeting Schedule<br />

We will be conducting workshops<br />

directly after the Advisory Board meetings<br />

<strong>and</strong> all day long on the workshop dates.<br />

The workshops are for the re-write of the<br />

current law, RCW 18.16: The Law Relating<br />

to Barber, Cosmetologist, Manicuring <strong>and</strong><br />

Esthetics. Everyone is invited to attend <strong>and</strong><br />

join us as we work through this arduous<br />

task. This is an opportunity to be a part of<br />

Renew Online<br />

When <strong>and</strong> where will the public hearing<br />

take place?<br />

It will take place on October 28, 2009 at<br />

2:00 p.m. at Department of Licensing, Building<br />

2, Conference Room 209, 405 Black Lake<br />

Boulevard SW in Olympia, Washington.<br />

Do I have to attend the hearing?<br />

No. This notice is for your information<br />

only.<br />

We welcome your comments<br />

You can comment at the hearing in person<br />

or send your written comments to:<br />

Cosmetology Program<br />

Department of Licensing<br />

PO Box 9026, Olympia, WA 98507<br />

email: lknight@dol.wa.gov<br />

Fax: (360) 664-2550<br />

Written comments must be received<br />

by no later than October 20, 2009. If you<br />

have questions regarding this notice call (360)<br />

664-6643.<br />

the law making process <strong>and</strong> have a voice in<br />

the regulation of your industry.<br />

Board meeting dates:<br />

• November 9, 2009<br />

Workshop dates:<br />

• October 12, 2009<br />

All meetings <strong>and</strong> workshops will be held at:<br />

Masonic Center, 455 North St SE, Tumwater,<br />

WA 98501. (360) 350-4984.<br />

Cosmetologist, Manicurist, Estheticians, Barbers, Instructors, <strong>Salon</strong>/Shops, Personal<br />

Services Operators, <strong>and</strong> Mobil Services Operators can renew licenses online. Watch for<br />

your Notice to Renew in the mail <strong>and</strong> if you are eligible, you will receive a password <strong>and</strong><br />

the website address. Visa or MasterCard are required for online payment.<br />

14 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


1 EZ Flat Iron<br />

20 Hair Extensions<br />

6 Plastic Shields<br />

4 Finger Clips<br />

1 Remover Tool<br />

24 Adhesive Strips<br />

24 Metal Hair Clips<br />

1 Comb<br />

Hair available in straight <strong>and</strong> wavy<br />

Certification not required.<br />

Call for details<br />

509-465-4795<br />

888-262-7020<br />

www.SoCap<strong>NW</strong>.com<br />

SALON OPENINGS<br />

WILSONVILLE PAUL MITCH ELL FO -<br />

CUS SALON HAS OPEN ING FOR STYL -<br />

IST will ing to use full cosmetology li cense.<br />

Commission vs. hourly. Email to:<br />

sniffur2@msn.com or call (503)998-4200 to<br />

schedule an interview.<br />

BUSY VAN COU VER SA LON LEAS ING<br />

STATIONS FOR STYL ISTS & SEP ARATE<br />

ROOMS FOR NAILS, ESTHETICIAN,<br />

MAS SAGE In clude re cep tion ist, sham poo, &<br />

towels. 1\2 month free to start & 1/2 month free<br />

with year lease. Great op por tu nity to build<br />

more cli en tele. (360) 921-3191<br />

HAIR STA TIONS AVAIL ABLE IN<br />

A BRIGHT, FUN SA LON cen trally<br />

lo cated in Issaquah, WA. Lease sta tions.<br />

FIRST MONTH FREE. (425)392-2712 /<br />

(206)979-9997<br />

OUT STAND ING LO CA TION IN VAN-<br />

COU VER HEIGHTS Sa lon is completely re -<br />

modeled <strong>and</strong> has 3 sta tions open for lease. Tired<br />

of no room? This is the sa lon for you! Eight stations<br />

in 1670 sq ft. This sa lon is a must see! Call<br />

Lisa @ (360)693-0973<br />

<br />

READY FOR A CHANGE?<br />

SHEAR RA DI ANCE SA LON in<br />

Progress Square (near Wash ington Square) is<br />

ready to welcome you <strong>and</strong> your cli entele.<br />

Part-time Nail Tech needed <strong>and</strong> hair stations<br />

avail able. Con tact Pauly 503-626-2531<br />

<br />

NAIL & HAIR SPE CIALISTS<br />

BRING YOUR TAL ENT! New Ped i-<br />

cure Spa Chair, Trendy REDKEN Color Bar.<br />

Along w/Tan ning, Wax ing, Fa cials, Eye lashes,<br />

Massage, Piercing & Cos metic Tat tooing are just<br />

a few awe some things you can of fer your cli ents<br />

at an es tablished sa lon in Yamhill County.<br />

Multi-cul tural <strong>and</strong> bi-lin gual en cour aged. Ms.<br />

M<strong>and</strong>el 503-888-4120.<br />

$500 HIR ING BONUS! Out going & mo tivated<br />

Hair styl ist with full (or al most full) cli entele<br />

wanted for a com mission position in our upscale<br />

sa lon in <strong>NW</strong> PDX. We are a Bum ble &<br />

bumble sa lon w/Jan Marini & Dermalogica<br />

skincare. Receptionist, laun dry & backbar provided.<br />

Position is 55/45% commission - you get<br />

55%, plus 15% for re tail sales & 100% of your tips!<br />

Join our team <strong>and</strong> we will pay you an ad ditional<br />

$500.00 as a hir ing bo nus! Contact Charlie;<br />

503-227-7750 Re sume & references re quired.<br />

PAYING TOO MUCH FOR LEASE?<br />

STUDIO THIRTY - P.T. & F.T. VERY<br />

LOW LEASE! Hip grow ing area that needs<br />

<strong>Stylist</strong>s for overflow. Some cli entele with 2 years<br />

min i mum ex pe ri ence. CALL (503)281-0605.<br />

<br />

<strong>NW</strong> PORTLAND NOB HILL<br />

NEIGH BOR HOOD PAUL MITCH -<br />

ELL FO CUS sa lon has openings for highly mo -<br />

ti vated, li censed Styl ists & Man i cur ists. Commission<br />

/ Lease avail able. Email:<br />

myshearbliss@gmail.com or call (503)241-4182<br />

to schedule view ing & interview.<br />

VAN COU VER SA LON OPEN ING<br />

10/1/2009 Now leas ing space for Styl ist, Nail<br />

Tech, Estehetician or LMT. In timate space<br />

with all new equiptment. CALL CAR OLYN<br />

FOR DE TAILS (360)567-0452<br />

LEASE OFFERS<br />

<br />

SALON#1 IS LOOK ING FOR 3<br />

TALENTED STYL ISTS TO LEASE<br />

STA TIONS FOR $350.00 PER MONTH.<br />

SELL YOUR OWN PRODUCTS. THIS IS A<br />

GREAT OP PORTUNITY! CALL PAM AT<br />

(503)255-8686 OR COME AND SEE ME AT<br />

1530 N.E. 172ND<br />

TIGARD / LAKE OS WEGO - ONE<br />

FULL-TIME HAIR STATION FOR<br />

LEASE at new sa lon in side Bally’s To tal Fit -<br />

ness Center. 1800 mem bers walk by per day.<br />

Call (503)320-4256<br />

SALON LAVONNE HAS AN OPEN ING<br />

FOR FULL OR PART-TIME STYL IST AND<br />

FULL OR PART-TIME NAIL TECH NI-<br />

CIAN Please send a re sume to: 14547 SW Westlake<br />

Dr., Lake Os wego, OR 97035 (503)968-7141<br />

FREE TRIP TO MEX ICO 5 sta tions for lease.<br />

$400 each. Sign a lease for 12 months <strong>and</strong> receive<br />

a free trip to Mex ico. 3061 W 11th, Eu gene Or e-<br />

gon. (503) 869-2926<br />

<br />

RE CES SION SPE CIAL FOR NAIL<br />

BUSI NESS PRO’S Bring your busi ness<br />

here <strong>and</strong> in crease your profits. Low lease, furnished<br />

nail <strong>and</strong> spa ped icure rooms, paid<br />

mal-practice, sell your re tail. NE 181st Portl<strong>and</strong>.<br />

Call Leona (503)666-3795<br />

SEEK ING SUPER MO TI VATED<br />

STYLIST WISHING TO CON TROL<br />

THEIR OWN DES TINY AT A BEAU -<br />

TIFUL SA LON IN DOWN TOWN<br />

PORT LAND Great staff, rea sonable rent<br />

<strong>and</strong> high den sity cli ent potential. Call Dan for<br />

details at ME Hair De sign (503)227-0322.<br />

NORTH SE ATTLE SA LON / STA TIONS<br />

FOR LEASE Hair stylist needed, lease or com -<br />

mission. Great lo cation. Fun, re laxed sa lon in<br />

fast grow ing neigh borhood. Great place to build<br />

your business. $500 per month. (206)783-1284<br />

<br />

HAIRSTYLIST & NAIL TECH<br />

LEASE STA TIONS AVAIL ABLE<br />

AT SHEAR PLEA SURE HAIR DESIGN<br />

LOCATED IN RA LEIGH HILLS,<br />

FRED MEYER SHOP PING CEN TER -<br />

BUSY, WELL ESTABLISHED, FULL<br />

SER VICE SA LON Must see be fore choos -<br />

ing a salon. (503)297-3305 or (503)557-8516<br />

Two Months Free Rent<br />

NORTHWEST STYLIST & SALON | OCTOBER 2009 | 15


PANKY & FRIENDS IS SEEK ING MO TI-<br />

VATED, PRO FES SIONAL AND<br />

FRIENDLY HAIR STYLISTS AND NAIL<br />

TECHS TO LEASE IN DOWN TOWN<br />

MILWAUKIE Full time <strong>and</strong> part time available.<br />

Call Panky (503)799-5973<br />

CLEAN, SPA CIOUS, WELL ES TAB-<br />

LISHED SA LON HAS HAIR STA TION<br />

OPEN INGS for you <strong>and</strong> some of your stylist<br />

friends! Private room also avail able soon for<br />

Esthetician, LMT, etc. Pleas ant work ing con -<br />

di tions at ex cel lent NE Port l<strong>and</strong> lo ca tion.<br />

(503)913-0986 or dlsouth@gmail.com<br />

BEAVERTON - UP SCALE SALON<br />

HAS OPEN INGS FOR FULL TIME<br />

HAIRDRESSERS AND ONE NAIL<br />

TECH NI CIAN FOR SPA PED I CURE<br />

AREA MUST HAVE CLI ENTELE.<br />

CLOSE TO PIER ONE IMPORTS ON<br />

BEAVERTON HILLSDALE HWY. REA -<br />

SONABLE LEASE WITH RE TAIL SPACE.<br />

(503) 381-1177<br />

HAIR STYL IST WITH CLI EN TELE<br />

WANTED FOR BUSY, FRIENDLY SA -<br />

LON - GREAT LO CATION IN SALMON<br />

CREEK Sell your retail or mine. Nice, clean<br />

work en vi ron ment. Mas sage Ther a pist also<br />

needed. Call Kathy (360)521-8171<br />

<br />

ARE YOU BOR ING? ARE YOUR<br />

FRIENDS AND CLIENTS BOR -<br />

ING? Are you tired of work ing in a high rent,<br />

high drama en vironment? We’re bor ing <strong>and</strong> we<br />

really like it that way. Quiet, pleasant, drama free<br />

salon in <strong>NW</strong> Portl<strong>and</strong> seeks Styl ist with bor ing<br />

haircut / color cli entele. $475 per month.<br />

(503)241-4339<br />

<br />

ARE YOU A KNOWLEDGABLE,<br />

OLDER STYL IST WITH CLI EN-<br />

TELE? My fam ily friendly shop on Main<br />

Street in Gresham needs you! Reasonable<br />

lease. Call eve nings after 5:30 (503)761-8240<br />

<br />

NEAR BEAVERTON MALL AT<br />

HALL BLVD. AND CE DAR HILLS<br />

BLVD. Br<strong>and</strong> new JEANNE SA LON has<br />

lease sta tions avail able for Hair stylists. We pro -<br />

vide Receptionist, pri vate station, sell own re tail.<br />

Call Tony (503)848-3491<br />

DOWN TOWN VAN COU VER - SA LON<br />

RE TREAT Hair stylist Sta tion for Lease. $500.<br />

Welcome to our re laxing <strong>and</strong> com fortable at mosphere.<br />

We are also leas ing a sep arate room for<br />

Nail Tech nician. Call (360)901-3382.<br />

ESTHETICIAN OPEN ING - LAKE<br />

OS WEGO, OR If you are an ex perienced<br />

Esthetician with cli entele, start the New Year in<br />

style at Elite Style Sa lon. Contribute to a creative<br />

<strong>and</strong> in spiring en vironment in the heart of Lake<br />

Oswego. Join a professional team of Styl ists,<br />

Mas sage Ther a pist <strong>and</strong> Estheticians ded i cated to<br />

pro vid ing a con sis tently su pe rior cli ent ex pe ri -<br />

ence. Spa cious skin care rooms are fully ap -<br />

pointed with beau tiful stor age cab inets <strong>and</strong> a<br />

stainless steel sink. Support ser vices in clude Re -<br />

cep tion ist, laun dry fa cil i ties <strong>and</strong> free cli ent parking.<br />

Lease only. Email: elitestyle@comcast.net<br />

Website: www.elitestylexperience.com<br />

<br />

UP SCALE GRES HAM SA LON<br />

HAS HAIR STA TIONS AVAIL -<br />

ABLE ~ 1/2 OFF FIRST MONTH’S<br />

LEASE Lease or com mission, FT or PT.<br />

Good lo cation with some walk-ins. Lease in -<br />

cludes re tail com mission <strong>and</strong> tow els. Must be<br />

ex pe ri enced <strong>and</strong> pro fes sional with cli en tele.<br />

(971)533-4333<br />

DON’T WAIT! Dolce <strong>Salon</strong> & Boutique<br />

located in side very busy Gresham Cas cade<br />

Ath letic Club has im me di ate open ing of hair<br />

sta tion <strong>and</strong> private Esthetician room. Won -<br />

derful work en vironment. Call for more in forma<br />

tion (503)781-2927<br />

<br />

SALEM ~ PRI VATE ROOM IN A<br />

NICE BOU TIQUE SA LON IN THE<br />

HEART OF DOWN TOWN Seek ing a Nail<br />

Tech or Styl ist, ta ble or chair pro vided. Sell<br />

your own product. Will rent fast so don’t de lay!<br />

Call John @ (503)399-9999 ~ $400 per month<br />

or $380 with one year lease.<br />

ES TAB LISHED GRES HAM SA LON HAS<br />

SPECIAL OF FERS ON STA TION<br />

LEASES starting at $250.00 per month. Call<br />

Sheryl at (503)666-6866.<br />

UP SCALE, DOWN TOWN SE AT TLE<br />

SALON - STA TION LEASE OP POR-<br />

TU NITY Well es tablished, New Eu ropean<br />

décor, suc cess ful styl ists, sup port ive at mo -<br />

sphere. Call Nello 206-441-0304<br />

<strong>NW</strong> PORT LAND SA LON SEEK ING<br />

MAN I CUR IST OR MAN I CUR IST /<br />

ESTHETICIAN Must be highly qualified <strong>and</strong><br />

fluent in English. Moderately up scale neighborhood.<br />

Quiet, drama free salon. Some clientele<br />

helpful. Lots of walk-ins. (503)241-4339<br />

DOWN TOWN PORT LAND IN TI MATE<br />

DAY SPA es tablished in down town for 19 years<br />

seeks Man i cur ist, 1/2 off first months rent, sell<br />

your own re tail. Ta ble <strong>and</strong> chairs provided. Call<br />

for de tails, $350 a month. (503)260-0806<br />

GREAT OP PORTUNITY AT A CUT<br />

ABOVE IN AL BANY, OR One full-time<br />

hair sta tion for lease. <strong>Salon</strong> es tablished for<br />

25 years. Located in strip mall on busy corner.<br />

High vis i bil ity. Come join our fun loving<br />

staff! Call (541)928-6783, ask for Charlie.<br />

ESTABLISHED <strong>NW</strong> THURMAN SA LON<br />

Stylish <strong>and</strong> con temporary, new equip ment. Are<br />

you ready to be in dependent? Part-time HAIR-<br />

STYL IST needed <strong>and</strong> PRI VATE FA CIAL /<br />

WAX ING room available. 1/2 off first month’s<br />

lease. (503)525-2930<br />

LAKE OS WEGO - PRI VATE ROOM<br />

WITH SHOWER FOR LEASE FOR<br />

MAS SAGE THER A PIST in nice, quiet<br />

mini-spa. Min imum two years experience<br />

with fol lowing. Sell your own products.<br />

Towels <strong>and</strong> sheets provided. Call Agi<br />

(503)635-9067<br />

OOH LA LA DAY SPA is looking for a Hairstyl<br />

ist. If you want to be your own boss, sell<br />

your own re tail <strong>and</strong> work in a mod ern sa lon in<br />

downtown Gres ham that has great park ing for<br />

your cli ents, this could be your new home.<br />

Wonderful start up spe cials. Con tact Lacee at<br />

503-348-0772<br />

LOOKING FOR TWO TAL ENTED<br />

STYLISTS TO LEASE WORKSTATIONS<br />

$299 per month plus utilities. Great op portunity!<br />

Also have two rooms for rent for Mas sage,<br />

Esthetician, Fa cials or Nails. Call Tatiana<br />

(541)998-8877 or visit 990 Holly Street, Junction<br />

City, OR (Across from McDonalds)<br />

Wed.-Sat. 11am-6pm<br />

TIGARD - NEWLY RE MODELED EU -<br />

ROPEAN SA LON FOR LEASE $1800<br />

per month. Beautiful Ital ian de cor. Five hair<br />

stations, one pedicure & two manicure. Call<br />

(503)747-5400<br />

REACH OVER 20,000 BEAUTY PROFES-<br />

SIONALS IN OR EGON AND WASHING-<br />

TON. For as lit tle as $40/month you can ad vertise<br />

to ev ery sa lon <strong>and</strong> bar bershop in the Pa cific<br />

Northwest. Go to www.nwstylist.com to place<br />

your ad now.<br />

16 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


DOWN TOWN SIS TERS, OR E GON - 31<br />

YR. ES TAB LISHED SA LON Three sta tions,<br />

manicure / pedicure area. Call Becki<br />

(541)548-7645 or (541)549-9611. All of fers will<br />

be considered!<br />

SALARY /<br />

COMMISSION<br />

RAIN SA LON IN BEAVERTON IS SEEK -<br />

ING EX PE RI ENCED STYL ISTS High<br />

com mis sion, full med i cal <strong>and</strong> den tal ben e fits,<br />

product commission <strong>and</strong> paid time off. Call<br />

(503)579-1500<br />

<strong>NW</strong> COL LEGE IS SEEKING IN STRUC-<br />

TORS AND SCHOOL SU PERVISORS in<br />

the Portl<strong>and</strong> Metro <strong>and</strong> the Eugene / Springfield<br />

area. We are look ing for self-mo tivated,<br />

strong ed ucators. If you are in terested in shar ing<br />

you knowl edge <strong>and</strong> want to join our team, please<br />

send re sume to snelson@nwcollege.edu<br />

HAIR DE SIGN STA TION AVAIL -<br />

ABLE IN BUSY ASHLAND, OR EGON<br />

LO CA TION (cor ner of 3rd Street <strong>and</strong><br />

Lithia Way). The at mosphere is modern <strong>and</strong><br />

professional, yet re laxed <strong>and</strong> comfortable. We<br />

are in terested in add ing skilled, cre ative <strong>and</strong><br />

self-motivated <strong>Stylist</strong>s (full or part-time) to<br />

our full ser vice sa lon. We of fer re ception ser -<br />

vice, towel ser vice, bev erage ser vice <strong>and</strong> ex -<br />

cellent cus tomer ser vice to you <strong>and</strong> your cli -<br />

ents. Please call or email Kelly,<br />

(541)552-0228 or ashl<strong>and</strong>salon@gmail.com<br />

MAN AGE MENT PO SI TION AVAIL-<br />

ABLE AT HIGH-END SA LON IN SE AT-<br />

TLE AREA Po sition re quires 7-10 years re lated<br />

experience. Must be avail able FT, eve nings <strong>and</strong><br />

weekends. Sal ary DOE. Send resume to: re -<br />

sume@proctorlane.com.<br />

SHOPS FOR SALE<br />

SALON 4 SALE IN EU GENE across<br />

from Willamette HS. Low rent. High foot<br />

traffic with plenty of walk ins. If you are in terested<br />

in run ning a sa lon with for mat like Super<br />

Cuts or Perfect Look Sa lon, please call me at<br />

(503)856-4944.<br />

<br />

LAKE OS WEGO, OR ~ SA LON /<br />

SPA FOR SALE Es tab lished sa lon of fers<br />

5 beau tifully ap pointed styl ist sta tions, 3 spacious<br />

private rooms, re ception area / re tail space, front<br />

desk, laun dry / break room. Owner / Styl ist is re -<br />

locating <strong>and</strong> seeks se rious buy ers. Email:<br />

elitestyle@comcast.net (503)705-3505<br />

Website: www.elitestylexperience.com<br />

<br />

ES TAB LISHED TURN-KEY<br />

BEAUTY SA LON, LACEY / OLYM -<br />

PIA AREA $8,900 OBO. Fully furnished with<br />

3 sta tions, 1 sta tion is a wet sta tion, sinks, chairs,<br />

dry ers, shelv ing, air con di tion ing, small fridge.<br />

Contact Deb bie: deb bie_pearce@comcast.net<br />

(360)870-1150 or (360)491-4955<br />

<br />

TIME TO RE TIRE - SIX<br />

(LEASE) STA TION SA LON with<br />

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ESTABLISHED 53 YEAR BAR BER BUSI -<br />

NESS IN CANYONVILLE, OR EGON<br />

Great op portunity. Call Jerry for more in formation<br />

@ (541)643-6148 (cell) or (541)839-6148<br />

(home)<br />

SALON FOR SALE IN AUBURN, WA Lo -<br />

cated in North Au burn Shop ping Cen ter. Sa lon<br />

comes with seven sta tions, one waxing, three<br />

wash bowls, four dryer units <strong>and</strong> fur nishings.<br />

Price ne gotiable. Contact Wayne at<br />

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HAIR SA LON FOR SALE IN VAN COU-<br />

VER, WA Great busi ness op portunity! Easy ac -<br />

cess <strong>and</strong> busy traf fic lo cation. Has 4 hair sta tions,<br />

2 man icure, 2 ped icure. Please call<br />

(360)921-1816 for low price.<br />

SALON / SPA & REAL ES TATE FOR<br />

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full ser vice sa lon/spa in de sirable<br />

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with 12 yr cli entele: hair, nails, facials, spa<br />

treatments. Great location, plenty of park ing.<br />

50x100 C2 zoned lot. Tastefully up dated<br />

with beautiful is l<strong>and</strong> style décor, A/C, satellite<br />

mu sic. Owner mo tivated: $299,000. Call<br />

listing agent Julie Gilbert, Don Nunamaker<br />

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(541)387-6551.<br />

USED EQUIPMENT<br />

SPA EQUIP MENT FOR SALE Three Elite<br />

Pipeless Spa Pedicure Chairs with rolling mas -<br />

sage. $999 each. Dermalife Spa Jet Capsule with<br />

Vichy Shower, Aromatherapy, Chromatherapy,<br />

steam, sauna, vi bratory bed, mu sic, etc. $12,000.<br />

Synergy Ma chine with microdermabrasion / cel -<br />

lulite re duction. $7500. Spa equip ment & fur niture<br />

too nu merous to list. Call (503)440-0428<br />

NEW EQUIPMENT<br />

EL E GANT NAIL SUP PLY: We whole sale<br />

<strong>and</strong> re tail New & Used Sa lon Equipments, Sa lon<br />

Furniture <strong>and</strong> all br<strong>and</strong>-name prod ucts OPI,<br />

IBD, Gena, Cre ative, LaPalm… We of fer on line<br />

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cures, wax ing & hair re moval, mas sage, <strong>and</strong><br />

spa & body treat ments. 800-414-2434 -<br />

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BUSINESS<br />

OPPORTUNITIES<br />

MAKE $100 PER HOUR SHARP ENING<br />

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NORTHWEST STYLIST & SALON | OCTOBER 2009 | 17


Let Go <strong>and</strong> Grow Your Business<br />

Better Business<br />

Neil Ducoff<br />

A Message to <strong>Salon</strong> Owners<br />

Who Can’t Let Go<br />

You’ve done a great job growing your<br />

salon. You conceived it, nurtured it, <strong>and</strong><br />

added your blood, sweat <strong>and</strong> tears. Your<br />

creative fingerprint is evident throughout the<br />

company. As is often true for many founders,<br />

your salon embodies so much of who you<br />

are as a person. As the<br />

years click by <strong>and</strong> the<br />

salon matures, the<br />

founder constantly<br />

needs to evaluate his<br />

or her role within the<br />

business. For unless<br />

your goal is to remain<br />

a one-person shop,<br />

letting go is an important<br />

part of your salon’s growth process.<br />

Founders thrive on being in the thick of<br />

the action, making decisions <strong>and</strong> leading the<br />

charge. For many, letting go translates into a<br />

separation from some of those activities <strong>and</strong><br />

accountabilities that give their entrepreneurial<br />

lives meaning <strong>and</strong> fulfillment. For others,<br />

giving up control of more mundane tasks is<br />

difficult. The point is that for your company<br />

to succeed — <strong>and</strong> for you to continue to grow<br />

as a person — you must learn how <strong>and</strong> when<br />

to let go. Otherwise, your business stagnates,<br />

<strong>and</strong> so do you.<br />

To help with the process, consider these<br />

five factors:<br />

1. There can be tension between<br />

employees <strong>and</strong> founders. Founders who<br />

can’t let go hinder the growth of their teams<br />

by denying them the opportunity to make<br />

decisions <strong>and</strong> be accountable for growing the<br />

Unless your goal is to remain<br />

a one-person shop, letting go<br />

is an important part of your<br />

salon’s growth process.<br />

company. Yes, founders often create roadblocks<br />

to greater success.<br />

2. Succession planning is an essential<br />

piece of the life cycle of a company.<br />

Founders who can’t let go jeopardize the<br />

survival of their companies, because successors<br />

are not groomed. You buy life insurance<br />

to protect your family. Utilize succession<br />

planning to protect your company.<br />

3. The selling price of a company is<br />

influenced by the role of the founder.<br />

When the role of the founder is so tightly<br />

woven into company operations, it can be<br />

difficult to tell where the founder ends <strong>and</strong><br />

the company begins. It can complicate an<br />

acquisition by forcing<br />

the buyer to retain the<br />

founder in a key role.<br />

And for a founder who<br />

just wants to get out, he<br />

or she gets stuck in the<br />

company, because the<br />

selling price includes a<br />

commitment to stay on.<br />

4. Letting go of the controls gives a<br />

founder the freedom to use strengths<br />

<strong>and</strong> talents. What more could a founder ask<br />

for than to have a successful company that allows<br />

her to do what she does best? Innovate,<br />

sell, negotiate, train, schmooze with customers<br />

or work on that special project — it’s<br />

the freedom to express oneself in the most<br />

positive ways without the daily operational<br />

pressures causing a hindrance.<br />

5. Letting go begins the day you hire your<br />

first employee. The process continues every<br />

day that you are involved with your company.<br />

Neil Ducoff is the founder <strong>and</strong> CEO of Strategies, a business training <strong>and</strong><br />

coaching company specializing in the salon <strong>and</strong> spa industry. Ducoff is the<br />

author of Fast Forward, the definitive business resource book for salons <strong>and</strong><br />

spas. Ducoff’s new book, No-Compromise Leadership, is available at www.<br />

amazon.com. For a signed copy, go to www.strategies.com. You can email<br />

Neil at neil@strategies.com.<br />

READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />

View this article <strong>and</strong> more at www.stylistnewspapers.com<br />

October 2009<br />

11: Iorio Beauty <strong>Salon</strong> Forecast, New Castle, PA 1-888-445-9050<br />

11-12: Mid-American Beauty Classic, Columbus, OH<br />

www.premiereshows.com<br />

11: Central Coast Hair Design & Beauty Expo, Santa Cruz, www.<br />

cocoanutgrovesantacruz.com/hairshow<br />

11-12: Passion Intl Stylebooks 2009 Photography Competition<br />

- Passion Family Stylebooks, Chicago, IL (703)359-6000 ext. 22<br />

11-12: Professional Beauty Manchester, www.professionalbeauty.co.uk/manchester<br />

14: Welcome to Our World sponsored by the Professional Beauty<br />

Federation 800.468.2274 x3437<br />

17-19: Intercoiffure Fall Atelier, New York www.intercoiffure.us<br />

1-800-442-3007<br />

17-19: <strong>Salon</strong> International, London, www.salonexhibitions.co.uk<br />

18: Maly’s presents Undressed - Creativity Exposed, Irvine, CA<br />

www.malys.com<br />

18: Beauty School Forum, Barristar Productions, Phoenix, AZ<br />

www.barristar.com 800 SHOW-432<br />

18-19: Premiere Birmingham, AL www.premiereshows.com<br />

18-19: Heartl<strong>and</strong> Beauty Expo, St. Paul, MN<br />

www.heartl<strong>and</strong>beautyexpo.com<br />

25: I.E.C.A. presents Haute Hair Competitions & Runway Presentations,<br />

Northern Quest Casino, Airway Heights, WA (509)838-8242<br />

www.iecaspokane.com<br />

25-26: Texas Beauty Show, Dallas, TX 512-415-8300<br />

www.texasbeautyshow.com<br />

25-26: International Congress of Esthetics <strong>and</strong> Spa, Philadelphia,<br />

PA 800.471.0229 or visit www.LNEONLINE.com<br />

25-26: ABA Canada Beauty Show - Moncton www.abacanada.com<br />

25-26: Strategies presents High-Performance Front Desk Training,<br />

Centerbrook, CT www.strategies.com<br />

25-27: Goldwell Trend Zoom, Las Vegas goldwell-northamerica.com<br />

25-27: Strategies Business Series 4.0 - Session 1 of 4, Centerbrook,<br />

CT www.strategies.com<br />

November 2009<br />

1-2: San Juan Beauty Show 2009, San Juan, Puerto Rico,<br />

www.sanjuanbeautyshow.net<br />

1-3: Cash Flow Camp, Wash., DC www.inspiringchampions.com<br />

2: Rise - Maly’s Business Forum, San Francisco, CA www.malys.com<br />

7-8: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS<br />

Florida, www.iecsc.com<br />

8-9: <strong>Salon</strong> <strong>and</strong> Spa Buyers Bazaar, Pomona, CA, Fairplex Event<br />

Center, 800-859-9247, www.sasbb.com<br />

OCTOBER<br />

Fast Application Fusion Method Extensions, Classes Every<br />

Monday. Call for information (360)420-6939<br />

18: Paul Mitchell the school Portl<strong>and</strong> presents ABC Cutting<br />

Class, Portl<strong>and</strong>, OR (503)222-7687<br />

18: <strong>Salon</strong> Services & Supplies presents Eufora: Up Close &<br />

Personal, Owners’ Think Tank, Renton, WA 800-251-4247 x226<br />

19: Tresjolie presents Hair Extension Level II - Double Hair<br />

- Length / Color / Volume, Portl<strong>and</strong>, OR (503)453-3259 www..<br />

extensions4hair.net<br />

19: S.H.E. Consultants presents Education & Application in Hair<br />

Extensions Training, Seattle, WA 1-888-806-6549<br />

19: <strong>Salon</strong> Services & Supplies presents Eufora: Owners’ Think<br />

Tank, Spokane, WA; Davines: ShoppingSpace, Portl<strong>and</strong>, OR 800-251-<br />

4247 x226<br />

19: Design Essentials Pro. Knowledge, Salem, OR (503)643-3553<br />

19: So.Cap USA presents Hair Extension Certification Classes,<br />

Portl<strong>and</strong>, OR & Spokane, WA (888)262-7020 www.SoCap<strong>NW</strong>.com<br />

21: <strong>Salon</strong> Services & Supplies presents Keratin Complex Certification,<br />

Portl<strong>and</strong>, OR 800-251-4247 x226<br />

24: Four Seasons presents OPI Axxium <strong>and</strong> Absolute Classes,<br />

Eugene (503) 760-5388<br />

24-25: Westmore Academy of Cosmetic Arts presents Airbrush,<br />

Burbank, CA 1-877-978-6673<br />

25: Four Seasons presents OPI Axxium, Portl<strong>and</strong> (503) 760-5388<br />

26: <strong>Salon</strong> Services & Supplies presents Keratin Complex Certification,<br />

Spokane, WA; Youngblood: Professional Makeup Artistry,<br />

Spokane, WA 800-251-4247 x226<br />

26: Ed Wyse Beauty Supply presents EZ FLOW Intro to Design<br />

Nails H<strong>and</strong>s On Acrylic Class, Bellingham, WA www.edwyse.com<br />

26: Four Seasons presents OPI Absolute, Portl<strong>and</strong> (503) 760-5388<br />

26-11/13: Westmore Academy of Cosmetic Arts presents Makeup<br />

for Beauty, Fashion & Glamour, Burbank, CA 1-877-978-6673<br />

28-Dec.30: SPAWHO.COM, Inc. presents Top Gun Front Desk<br />

Training - Online Webinar Course www.spawho.com, click training<br />

8-9: Passion Intl Stylebooks 2009 Photography Competition - Passion<br />

Family Stylebooks, Washington, DC (703)359-6000 ext. 22<br />

8-10: Strategies presents Success for Today’s <strong>Salon</strong>/Spa Manager<br />

, Centerbrook, CT www.strategies.com<br />

8-11: Strategies Incubator, Centerbrook, CT www.strategies.com<br />

13-17: AACS Convention, Phoenix, AZ www.beautyschools.org<br />

15: NailPro Sacramento, 888.491.8265 www.nailpro.com<br />

16: NailPro Institute. 888.491.8265 www.nailpro.com<br />

15-17: Strategies presents No-Compromise Leadership, Centerbrook,<br />

CT www.strategies.com<br />

<br />

15-17: Champ Camp, San Diego www.inspiringchampions.com<br />

January 2010<br />

10-17: Supernatural <strong>Salon</strong> Cruises, Southern Caribbean, 800-<br />

676-5264 www.<strong>Salon</strong>Cruises.com<br />

30-2/1: International <strong>Salon</strong> <strong>and</strong> Spa Expo, Long Beach, CA 800-<br />

468-2274 www.probeauty.org/isse<br />

February 2010<br />

20-21: Spa & Resort Expo <strong>and</strong> Conference, Los Angeles, CA<br />

www.spa<strong>and</strong>resortexpo.com www.medaestheticsconference.com<br />

<br />

28-3/1: ABA Canada - Toronto, Canada www.abacanada.com<br />

March 2010<br />

7-9: IBS NewYork, New York www.ibsnewyork.com<br />

7-9: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS<br />

New York, www.iecsc.com<br />

7-9: Professional Beauty London, www.professionalbeauty.<br />

co.uk/london<br />

13-15: Day Spa Expo, Las Vegas, NV www.dayspaexpo.com<br />

14: Beauty School Forum, Barristar Productions, Orl<strong>and</strong>o, FL<br />

www.barristar.com 800 SHOW-432<br />

14-15: ABA Canada - Montreal, Canada www.abacanada.com<br />

22-22: Spectrum International Beauty Expo, Los Angeles, CA<br />

www.spectrumintlbeautyexpo.com 310-680-7367<br />

27-29: America’s Beauty Show, Chicago, IL call 1-800-648-<br />

2505 www.AmericasBeautyShow.com<br />

27-29: America’s Expo for Skin Care <strong>and</strong> Spa, Chicago, IL<br />

www.AmericasExpo.com or call 1-800-648-2505.<br />

22-29: America’s Latino Beauty Congress, Chicago, IL call 1-<br />

800-648-2505 or visit www.AmericascBeautyShow.com/Congreso.<br />

April 2010<br />

10-12: International Congress of Esthetics <strong>and</strong> Spa, Miami<br />

Beach, FL 1-800-471-0229 tradeshow@LNEONLINE.com<br />

NOVEMBER<br />

2: <strong>Salon</strong> Services & Supplies presents AG: Metamorphosis Cutting<br />

Techniques & Red Carpet Styling, Spokane, WA 800-251-4247 x226<br />

2: Tresjolie presents Hair Extension Level I Color <strong>and</strong> Design<br />

Training, Portl<strong>and</strong>, OR (503)453-3259 www..extensions4hair.net<br />

7-8: Westmore Academy of Cosmetic Arts presents Hairstyling<br />

101, Burbank, CA 1-877-978-6673<br />

9: <strong>Salon</strong> Services & Supplies presents Five Senses of Davines<br />

Dinner, Portl<strong>and</strong>, OR 800-251-4247 x226<br />

9: S.H.E. Consultants presents Education & Application in Hair<br />

Extensions Training, Seattle, WA 1-888-806-6549<br />

9-13: Westmore Academy of Cosmetic Arts presents The Westmore<br />

Method - 5 Looks / 5 Days, Burbank, CA 1-877-978-6673<br />

14-15: Westmore Academy of Cosmetic Arts presents Naturalash<br />

Eyelash, Burbank, CA 1-877-978-6673<br />

15: Paul Mitchell the school Portl<strong>and</strong> presents Business Building<br />

& Color Class, Portl<strong>and</strong>, OR (503)222-7687<br />

16: So.Cap USA presents Hair Extension Certification Classes,<br />

Portl<strong>and</strong>, OR & Spokane, WA (888)262-7020 www.SoCap<strong>NW</strong>.com<br />

16: Tresjolie presents Hair Extension Level I Color <strong>and</strong> Design<br />

Training, Portl<strong>and</strong>, OR (503)453-3259 www..extensions4hair.net<br />

16: Design Essentials Product Knowledge / Retail - Call for more<br />

information (503)643-3553<br />

16: S.H.E. Consultants presents Education & Application in Hair<br />

Extensions Training, Seattle, WA 1-888-806-6549<br />

21-22: Westmore Academy of Cosmetic Arts presents Eyes Only,<br />

Burbank, CA 1-877-978-6673<br />

30: Design Essentials Retail - Holiday Gift Ideas - Call for more<br />

information (503)643-3553<br />

DECEMBER<br />

7: S.H.E. Consultants presents Education & Application in Hair<br />

Extensions Training, Seattle, WA 1-888-806-6549<br />

14: S.H.E. Consultants presents Education & Application in Hair<br />

Extensions Training, Seattle, WA 1-888-806-6549<br />

18 | OCTOBER 2009 | NORTHWEST STYLIST & SALON


WHAT’S NEW IN THE MARKET<br />

1. Perfect Straightening for Any Type of Hair<br />

Monroe Brush has taken the best performance elements of their most famed brushes <strong>and</strong> blended<br />

them together in the latest innovation to control <strong>and</strong> straighten any type of hair with the Monroe<br />

Bravado.<br />

Utilizing Monroe’s hourglass shaped barrel for even control of the roots, the Monroe Bravado<br />

creates perfect tension across the bristling area, providing perfect styling that mimics the shape of the<br />

head. Perfect tension in the bristling area creates a perfectly straight finish in any type of hair.<br />

The first cut boar bristles provides shine <strong>and</strong> closes the cuticle of the hair. Boar bristles mixed<br />

with nylon <strong>and</strong> a thermal quill offer the extra hold needed for perfect straightening of any type of hair,<br />

especially very curly hair.<br />

The extra lightweight wood h<strong>and</strong>le with foam for comfort alleviates the signs of Carpal Tunnel<br />

Syndrome. For more information call 877-278-7401 or visit monroebrush.com<br />

2. HBL — Innovative Br<strong>and</strong> for Health • Beauty • Life<br />

More than just another beauty product, HBL encompasses mind, body <strong>and</strong> senses to create a<br />

completely new experience of Health • Beauty • Life. The HBL line consists of 12 premium products<br />

that offer cleansing, conditioning <strong>and</strong> styling solutions for every hair type.<br />

All HBL products are pH balanced <strong>and</strong> stable to mimic the body’s natural balance <strong>and</strong> are specifically<br />

formulated using the highest quality ingredients to offer healthier results for all hair types. Without<br />

the use of harsh sulfates <strong>and</strong> free from parabens, MEA’s, DEA’s, TEA’s, most PEG’s, Hydrogenated<br />

Oils, magnesium sulfate, Isopropyl Alcohol, Glycols, petroleum <strong>and</strong> sodium hydroxide, HBL is gentle<br />

on hair <strong>and</strong> skin, while providing uncompromised performance.<br />

HBL is the brainchild of Patrick Dockry, President of USP, <strong>and</strong> co-founder of ENJOY hair care.<br />

For more information on HBL, please visit www.hblhaircare.com.<br />

3. Get Organized in 2010<br />

Melissa’s <strong>Salon</strong> Concepts introduces the ultimate dated salon organizer for acquiring a complete<br />

week of records.<br />

The attractively designed calendar / organizer compiles a complete set of records from appointments,<br />

weekly-monthly-yearly scheduling, <strong>and</strong> income <strong>and</strong> expense recap sheets. The future<br />

appointment scheduling, trade show schedules, <strong>and</strong> special date <strong>and</strong> calls section makes planning <strong>and</strong><br />

organizing easier with a special section for website <strong>and</strong> email registry.<br />

Used <strong>and</strong> approved by nail techs, stylists, salon owners, skincare specialists, educators, manufacturer’s<br />

representatives <strong>and</strong> beauty schools, the Melissa’s <strong>Salon</strong> Organizer provides the professional<br />

approach to dated organizers.<br />

For more information visit www.MelissaMSC.com or call 1-800-445-2020.<br />

4. Multicultural Approach for Caring for Hair<br />

Twisted Sista has a unique edge, spanning the diverse <strong>and</strong> eclectic mix of ethnic products. Whether<br />

black or white, Asian or Hispanic, Twisted Sista’s multicultural approach for caring for hair is an appealing<br />

concept that is establishing it as one of the most recognized cutting edge hair br<strong>and</strong>s.<br />

The success of the br<strong>and</strong> is due to staying true to its core proposition: illuminating frizz from both<br />

curly <strong>and</strong> straight hair. The products are especially formulated to guard against the stresses <strong>and</strong> strains<br />

of modern living featuring a UV filter, plant protein <strong>and</strong> antioxidants to fight damaging free radicals.<br />

Other ingredients include shine enhancers <strong>and</strong> conditioning agents to protect hair from the elements<br />

while improving condition <strong>and</strong> manageability.<br />

Twisted Sista product line consists of De-Frizz Shampoo <strong>and</strong> Conditioner, Thirsty Hair Shampoo<br />

<strong>and</strong> Conditioner, Curl Activator, 30 Second Curl Spray, Different Strokes Serum <strong>and</strong> Relaxing<br />

Straightening Crème. For more information contact Stephen Durham at (949) 370-5081 or email<br />

stephen@urbantherapylondon.com.<br />

5. Powerful Compact Clipper Has Ceramic Blade<br />

Andis Company’s new RAX clipper combines a powerful, maintenance free rotary motor with an<br />

adjustable ceramic blade to deliver a consistent performance all day, every day. The clipper is compact<br />

<strong>and</strong> comfortable to hold, with a sleek black housing made of no-slip, soft grip material, designed to<br />

reduce h<strong>and</strong> fatigue.<br />

Andis’ CeramicEdge Blades, patent pending, are equipped with a certified zirconium oxide ceramic<br />

cutter. Using this new ceramic material for the upper blade keeps the blade up to 75% cooler than conventional<br />

steel cutters. The patented design of the CeramicEdge blades incorporates break resistance, so<br />

the blades are less likely to be damaged if dropped while they’re being changed.<br />

Designed to last for years, the RAX clipper is maintenance free <strong>and</strong> requires no oil or greasing of<br />

internal parts. To find a distributor, call 800-558-9441 or visit www.<strong>and</strong>is.com.<br />

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Have your product considered for the <strong>Stylist</strong> & <strong>Salon</strong>’s What’s New section. Send press releases with a photo to Managing Editor Lisa Kind<br />

at editor@stylistnewspapers.com or mail to <strong>Stylist</strong> & <strong>Salon</strong> <strong>Newspapers</strong>, 1750 SW Skyline Blvd., Suite 24, Portl<strong>and</strong>, OR 97221.<br />

NORTHWEST STYLIST & SALON | OCTOBER 2009 | 19


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9/17/09 4:15 PM

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