1009 NW Stylist.indd - Stylist and Salon Newspapers
1009 NW Stylist.indd - Stylist and Salon Newspapers
1009 NW Stylist.indd - Stylist and Salon Newspapers
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Tech Talk — Choosing the Right <strong>Salon</strong> Software System<br />
By Tiffany Neumann<br />
The thought of computerized technology,<br />
advanced hardware systems <strong>and</strong> state-of-theart<br />
software may be overwhelming to some<br />
salon professionals.<br />
There are some things they don’t teach<br />
you at cosmetology school. This could be the<br />
reason so few salons are computerized today.<br />
The basic challenge may simply be the fear of<br />
the unknown.<br />
No matter what the case, it is important<br />
to realize that without technology, our salon<br />
<strong>and</strong> spa businesses will not be able to effectively<br />
compete in today’s economy which<br />
means they will not grow.<br />
Have no fear. It is time to introduce you<br />
into the specialized world of salon technology.<br />
Some salons <strong>and</strong> day spa owners may<br />
wonder how computer software technology<br />
will help them become more successful.<br />
The fact is computer technology can save a<br />
tremendous amount of time, while running<br />
more efficient business operations.<br />
Having a customized software system<br />
benefits everyone involved, from the owner<br />
to the receptionist – your entire team. Software<br />
features such as payroll, commission,<br />
hourly wages <strong>and</strong> tax deductions are designed<br />
to benefit you as owners <strong>and</strong> managers. The<br />
old days of manually punching numbers into<br />
a calculator is over. There is no need to redo<br />
or recheck inventory numbers or financial<br />
statements. These special features help<br />
owners with tax deductions while calculating<br />
the employee’s hourly wage <strong>and</strong> overtime<br />
payments. With salon software programs, the<br />
computer does all the calculations <strong>and</strong> will<br />
save time, plus have higher accuracy.<br />
“<strong>Salon</strong> employees also have special<br />
features to help them become more efficient<br />
during their work day, by using one of the<br />
most effective computerized systems,” noted<br />
Mark Jackson, president of <strong>Salon</strong> Iris software<br />
systems. “For example, when the telephone<br />
rings with an appointment; then it rings to<br />
cancel an appointment <strong>and</strong> then it rings again<br />
to reschedule or check for availability, the<br />
telephone doesn’t stop ringing. That could<br />
be a good thing, but with online appointment<br />
booking, your clients have the ability to conveniently<br />
schedule or change appointments<br />
on their own time, 24 hours a day, 7 days a<br />
week, which makes them happy.”<br />
Jackson goes on to mention how much<br />
valuable time this saves for your front<br />
desk staff. With wait list features, once an<br />
opening becomes available in your appointment<br />
book, the salon owner will quickly<br />
be notified of the clients who can fill these<br />
open spots. Thus, there are fewer chances for<br />
empty appointment books when you receive<br />
cancellations. With the proper computerized<br />
marketing tools, you can easily promote new<br />
services, new staff <strong>and</strong> appointment openings<br />
via the internet.<br />
Research <strong>and</strong> development for these<br />
computer programs vary by each software<br />
company. A key objective is to find a software<br />
company that focuses on the importance of<br />
supporting you with ongoing system updates,<br />
staff training <strong>and</strong> ongoing educational support.<br />
“The best situation is to find a software<br />
company that bases their updates on salon<br />
users’ requests,” Chris Jackson, co-owner<br />
of CMJ Designs said. “We follow our salon<br />
owner’s suggestions with feedback <strong>and</strong> leads<br />
from their daily needs. Our team carefully<br />
reviews each special request that we receive<br />
<strong>and</strong> work together to gear the next versions<br />
of our software updates to fit these exact<br />
requests <strong>and</strong> special needs. We work to<br />
maintain a close relationship with our salon<br />
<strong>and</strong> spa owners as well as their staffs. Since all<br />
of our company employees are in-house, we<br />
are able to move quickly <strong>and</strong> efficiently.”<br />
Start-up <strong>and</strong> ongoing education is very<br />
important with today’s state-of-the-art<br />
salon <strong>and</strong> spa software systems. Without an<br />
extensive education program that consists of<br />
telephone support with webinars, email blasts<br />
<strong>and</strong> on-site visits, the full benefits of their<br />
program may not be understood. Many salon<br />
<strong>and</strong> spa software systems offer a beginning<br />
training <strong>and</strong> education program, yet for your<br />
benefit, look for one that has a continuous<br />
educational <strong>and</strong> technical support system. As<br />
new updates <strong>and</strong> features arise, more help<br />
<strong>and</strong> education will be needed.<br />
Many salon <strong>and</strong> spa software programs<br />
offer free trials. It is best to try a few different<br />
options. One salon computer system may<br />
work better for you than the other. Look for<br />
convenient introductory trial software that<br />
is available to you online or by a mailed CD.<br />
Also, a select few trials are the actual full version<br />
of the original product, only limiting the<br />
amount of clients that can be stored by you.<br />
Those trials are the most useful, because you<br />
will receive the full package.<br />
Today there are many software systems<br />
to choose from. Watch the advertisements in<br />
your trade magazines, visit with these software<br />
companies at spa trade shows <strong>and</strong> ask<br />
your associates for their recommendations.<br />
For more information, call 888-803-4747, email Sales@CMJDesigns.com or<br />
visit their website at www.<strong>Salon</strong>Iris.com.<br />
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Better hair from the power of light<br />
NORTHWEST STYLIST & SALON | OCTOBER 2009 |
In this issue...<br />
5<br />
7<br />
10<br />
Blue Highways<br />
Jerry Tyler suggest underst<strong>and</strong>ing<br />
generational differences <strong>and</strong><br />
how they apply to the use of<br />
new technology will give you a<br />
greater underst<strong>and</strong>ing of how to<br />
achieve success with these new<br />
<strong>and</strong> valuable tools <strong>and</strong> better<br />
reach your desired audience.<br />
Beauty Business Buzz<br />
Not only is it necessary to know<br />
how to navigate the web in<br />
today’s world but essential to<br />
know how to use the web to<br />
help in growing your business.<br />
Here are a few pointers for<br />
anyone getting ready to jump in<br />
with both feet.<br />
Retail Matters<br />
The holiday purchasing season<br />
is soon to be in full swing. Get<br />
your salon team engaged in the<br />
selling process <strong>and</strong> watch the<br />
profits roll in.<br />
Tech Talk . . . . . . . . . . . . . . . . . 3<br />
Blue Highways . . . . . . . . . . . 5<br />
Beauty Business Buzz . . . . . . . 7<br />
Three Months of Marketing . . . 8<br />
Tool Terminology . . . . . . . . . 9<br />
Retail Matters . . . . . . . . . . . 10<br />
Build Your Business Online . . 12<br />
Your Website is Your Best PR. . 12<br />
Oregon Board News. . . . . . . 13<br />
Esthetic Endeavors . . . . . . . 14<br />
Washington Board News . . . . 14<br />
Classifieds . . . . . . . . . . . 15-17<br />
Better Business . . . . . . . . . . 18<br />
Calendar . . . . . . . . . . . . . . 18<br />
What’s New in the Market . . . 19<br />
On the cover...<br />
Photo Courtesy of<br />
Mirabella<br />
The Internet — a Business Must<br />
From the Editor<br />
Lisa Kind<br />
“Almost overnight, the internet’s<br />
gone from a technical wonder to a<br />
business must” — Bill Schrader<br />
And that includes the beauty business. Even<br />
the smallest of business owners now have a way<br />
of reaching customers they never would have<br />
been able to a decade ago. The point has come<br />
down to it is essential to know how to use the<br />
world wide web <strong>and</strong> grow your salon business.<br />
Charlene Abretske, on page 7, offers<br />
pointers for making your salon visible so all can<br />
see you. Utilizing the internet is a fun way to<br />
develop a fantastic relationship with your clients<br />
<strong>and</strong> increase your client count at the same time.<br />
Wait a moment…. do you have a website<br />
yet? Turn to page 12 for the first of a two-part<br />
series on creating a website. It’s no longer<br />
enough to simply be another beautiful on-line<br />
brochure <strong>and</strong>/or catalog. Your website becomes<br />
your client’s first experience with your salon<br />
<strong>and</strong> they make their first impression. It is a critical<br />
piece of the public relations <strong>and</strong> marketing<br />
mix today.<br />
Using today’s technology may give beauty<br />
professionals an upper h<strong>and</strong> in the success<br />
department. Jerry Tyler, page 5, suggests to feel<br />
truly blessed in today’s beauty business takes<br />
balancing the use of today’s technology as well<br />
as continuing to grow personal <strong>and</strong> professional<br />
development skills. In other words, building<br />
that one-on-one contact with your client is just<br />
as important as building your client email list.<br />
Finally, are you ready to get hi-tech at the<br />
front desk? The thought of computerizing jobs<br />
that have always been done personally can be<br />
overwhelming for some. On page 3, Tiffany<br />
Neumann tells what to look for in choosing<br />
the right salon-software system that will benefit<br />
your entire team.<br />
Are you confused by new hair tool<br />
terminology—is it ionic or nano? Which clipper<br />
motor works better for thick hair? Don’t know<br />
the difference between tourmaline <strong>and</strong> ceramic,<br />
or what is supposed to be the best for hair?<br />
On pages 9, Industry experts offer helpful tool<br />
technology definitions to assist stylists when<br />
determining what tools will work best for their<br />
client hair type.<br />
Columnist Judy Culp explores some<br />
makeup artistry brush basics. She suggests with<br />
so many brushes to select from you should<br />
evaluate what the brush is needed for <strong>and</strong> what<br />
type of skin it will be used on <strong>and</strong> what the<br />
desired effect will be. Turn to page 14 to read a<br />
complete rundown of brush structure, cost <strong>and</strong><br />
bristle material.<br />
The internet provides beauty professionals<br />
with a great opportunity to build business.<br />
Online marketing, email blasts, blogging,<br />
surfing the web... these are all things that<br />
can be done to build a client list <strong>and</strong> develop<br />
relationships with clients. The key is to<br />
balance today’s hi-tech with the one-on-one<br />
personal relationships that are so important in<br />
the beauty industry. Happy balancing!<br />
Northwest <strong>Stylist</strong> & <strong>Salon</strong><br />
Volume XXV, Number 11, Issue 295<br />
October 15 - November 15, 2009<br />
Founded 1984 by David Porter<br />
Published monthly by<br />
Holl<strong>and</strong> Graphics, Inc.<br />
1750 SW Skyline Blvd., Suite 24<br />
Portl<strong>and</strong> OR 97221<br />
Toll-free (888) 297-7010<br />
or (503) 297-7010<br />
Fax (503) 297-7022<br />
E-mail: editor@nwstylist.com<br />
Web site: www.nwstylist.com<br />
Publisher<br />
Holl<strong>and</strong> Graphics, Inc.<br />
Managing Editor<br />
Lisa Kind<br />
Production Manager Joel Holl<strong>and</strong><br />
Advertising Director Marcy Avenson<br />
Art Director<br />
Erica Gibson<br />
Classified Sales<br />
Kelly Smith<br />
Contributing Writers:<br />
Judy Culp, Jerry Tyler, Vicki Peters,<br />
Charlene Abretske, Neil Ducoff, Steve Sleeper,<br />
Elizabeth Brown, Tiffany Neumann, Bruce Rigney<br />
Oregon Board of Cosmetology<br />
Kraig Bohot, Communications Officer<br />
Washington State Advisory Board<br />
Trudie Touchette, Administrator<br />
Susan Colard, Assistant Administrator<br />
<strong>NW</strong> STYLIST & SALON is mailed free of charge to<br />
licensed salons <strong>and</strong> barbershops, booth renters <strong>and</strong><br />
beauty schools in Oregon <strong>and</strong> Washington. Circulation<br />
is restricted to members of the beauty <strong>and</strong> barber<br />
profession, its suppliers <strong>and</strong> students.<br />
CONTRIBUTIONS OF PHOTOS, ARTICLES, etc.,<br />
are welcome. Payment offered only when arrangements<br />
are made in writing in advance with the editor/<br />
publisher.<br />
ALL MATERIAL COPYRIGHT 2009 by Holl<strong>and</strong><br />
Graphics, Inc. <strong>and</strong>/or the bylined authors or photographers.<br />
No part of this publication may be reproduced,<br />
stored in a retrieval system, or transmitted, in any form,<br />
or by any means, electronic, mechanical, photocopying,<br />
recording or otherwise, without the prior permission of<br />
the publisher.<br />
OPINIONS AND ENDORSEMENTS herein are<br />
the sole responsibility of the writers or advertisers<br />
<strong>and</strong> do not necessarily represent the opinions of the<br />
publisher or the State Boards of each state. Publication<br />
of advertising contained herein does not constitute<br />
endorsement. Columns are the opinions of the writers<br />
<strong>and</strong> not those of the publisher. <strong>NW</strong> <strong>Stylist</strong> & <strong>Salon</strong> assumes<br />
no responsibility for the claims of any advertiser<br />
in their paid advertising nor in the promotional material<br />
they provide either orally or in writing. Advertising<br />
does not imply that the paper will provide any editorial<br />
coverage, photos, calendar mention, or any other space<br />
or consideration other than actual space purchased. All<br />
advertising must be paid in advance of publication in<br />
lieu of prior arrangements. Invoices paid after terms<br />
will be subject to a 2.5% per month service charge.<br />
Delinquent invoices may be subject to a h<strong>and</strong>ling fee<br />
of 25%. Published rates are net. Agencies add 15% for<br />
gross cost. No Agency discounts. In the event a suit or<br />
action is brought to collect amounts due <strong>NW</strong> <strong>Stylist</strong> &<br />
<strong>Salon</strong> shall be entitled to recover attorney fees <strong>and</strong> costs<br />
incurred.<br />
ADDITIONAL OR OUT-OF-STATE SUBSCRIP-<br />
TIONS: For a one year subscription, send name,<br />
address <strong>and</strong> zip with check for $20 payable to HOL-<br />
LAND GRAPHICS, INC. to Subscriptions, <strong>NW</strong> <strong>Stylist</strong><br />
& <strong>Salon</strong>, 1750 SW Skyline Blvd., Suite 24, Portl<strong>and</strong>,<br />
OR 97221. Address changes require old mailing label.<br />
4 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
Balancing High Tech Skills with Personal Interaction<br />
Blue Highways<br />
Jerry Tyler<br />
As I travel the highways of our amazing<br />
profession, I am often challenged to stop<br />
<strong>and</strong> take stock of just exactly where I am in<br />
relation to where I want <strong>and</strong> need to<br />
be in my journey.<br />
With so much in my possession in<br />
the ways of experience <strong>and</strong> just plain<br />
road miles, I am often caught spending<br />
too much time looking in the rear<br />
view mirror <strong>and</strong> not focusing on the<br />
road up ahead.<br />
The past is a place where collective experience<br />
is a powerful learning tool if we choose<br />
to apply its lessons learned. But the trick is to<br />
not let the past define our current reality.<br />
This is never more apparent than in the<br />
world of new technology. Underst<strong>and</strong>ing<br />
generational differences <strong>and</strong> how they apply<br />
to the use of new technology has given me<br />
a greater underst<strong>and</strong>ing of how to achieve<br />
success with these new <strong>and</strong> valuable tools<br />
<strong>and</strong> better reach my desired audience to our<br />
mutual benefit.<br />
As a ‘Baby Boomer” I grew up in a world<br />
where personal power <strong>and</strong> contact was the<br />
key to success. Interpersonal relationships<br />
were made <strong>and</strong> cemented by the ability to<br />
interact on a verbal <strong>and</strong> visual level.<br />
Business <strong>and</strong> personal relationships were<br />
sealed with a h<strong>and</strong>shake or a hug. I can readily<br />
relate to kind words with a smile. But I<br />
have learned to grow in our current business<br />
<strong>and</strong> social climate where winning the world<br />
one h<strong>and</strong>shake or business card at a time is<br />
no longer the only way to excel.<br />
Where I used to count my highest<br />
achievement after networking at an industry<br />
gathering by the height of the stack of newly<br />
acquired business cards, I now go beyond the<br />
physical address on the front of the card <strong>and</strong><br />
go directly to their web address. This not only<br />
tells where they are, it tells me (through their<br />
web page) who <strong>and</strong> what they are.<br />
This gives broader depth <strong>and</strong> scope to<br />
develop a deeper relationship based on greater<br />
underst<strong>and</strong>ing. We used to work the room<br />
now we work the web.<br />
The challenge for our generation is to embrace<br />
the new technologies of the web, social<br />
...technology is here to enhance<br />
our craft of h<strong>and</strong>s-on <strong>and</strong> personal<br />
touch skills, not to replace them.<br />
<strong>and</strong> business networking sights to enhance<br />
our already established traditional skills both<br />
personal <strong>and</strong> business.<br />
One recent example of embracing the now<br />
came to me through my association with<br />
Esche <strong>and</strong> Alex<strong>and</strong>er Public Relations.<br />
At a one-day seminar at a hair show three<br />
years ago, I was learning how to develop a<br />
comprehensive public relations package. With<br />
the focus definitely pointing to the web as a<br />
new major resource to exp<strong>and</strong> <strong>and</strong> promote<br />
our br<strong>and</strong>s, the presenter’s ability to connect<br />
with us defined their success that day.<br />
Fast forward to 2009 – so much has<br />
evolved with Esche <strong>and</strong> Alex<strong>and</strong>er; while they<br />
still rely on their experience <strong>and</strong> personal<br />
one-on-one relationships, their current success<br />
is the potential thous<strong>and</strong>s they are reaching<br />
through their blog at www.beautyPR.com.<br />
This is a great way of illustrating how<br />
with the enhancement to our already established<br />
skills of the new technologies such as<br />
blogging, we can reach a broader client base<br />
to unlimited new horizons.<br />
Another great example of exp<strong>and</strong>ing<br />
our current horizons through business<br />
networking came to me while attending The<br />
Cosmetology Educators Association (CEA)<br />
convention this summer.<br />
There I was made aware of the “Beauty<br />
School Network,” a business <strong>and</strong> resource networking<br />
site for beauty schools, students <strong>and</strong><br />
educators. An example of using networking<br />
sites specific to the needs of a particular audience,<br />
in this case our future beauty industry<br />
professionals <strong>and</strong> the schools that serve them.<br />
With the advances in technologies of<br />
business <strong>and</strong> social networking come some<br />
challenges to those who were raised in the<br />
era of these technologies. On the flip side<br />
of those who are adept at the social personal<br />
skills, there are those that rely on texting <strong>and</strong><br />
emailing rather than talking.<br />
While being tech savvy may come as<br />
second nature to them we need to coach<br />
their generations on the need to balance high<br />
tech skills with those of personal interaction.<br />
Since the beauty profession is a one-on-one<br />
Master<br />
Designer<br />
Classes<br />
designed for licensed<br />
professionals like you who<br />
want to take their skills<br />
to a new level!<br />
Group rates available!<br />
Approved for continuing ed by the<br />
Oregon Department of Education.<br />
business they may need to be skilled in the<br />
areas that to us come more naturally as part of<br />
our collective experience, personal interaction.<br />
The point to remember is technology<br />
is here to enhance our craft of h<strong>and</strong>s-on <strong>and</strong><br />
personal touch skills, not to replace them.<br />
To be truly abundant in today’s beauty<br />
business it will take the balance of utilizing<br />
today’s technologies as well as continuing to<br />
grow our personal <strong>and</strong> professional development<br />
skills.<br />
Jerry Tyler’s column Blue Highways is his “Road Less Traveled” perspective<br />
on the solutions <strong>and</strong> challenges facing the beauty industry. Jerry Tyler has<br />
been a stylist since 1975 serving as the former artistic director for Vidal Sassoon<br />
Academy <strong>and</strong> currently as Director of Education for Carlton Hair salons.<br />
He is also a licensed cosmetology instructor <strong>and</strong> has served as President of<br />
the California State Board of Barbering <strong>and</strong> Cosmetology.<br />
beau monde<br />
Academy of Cosmetology<br />
525 SW 12th Ave.<br />
Portl<strong>and</strong>, Oregon 97205<br />
503-226-1427 / 503-252-1638<br />
FAX-503-252-7555<br />
Beginning in<br />
October<br />
Master Designer Classes<br />
Women’s Cutting Level 1, 2, <strong>and</strong> 3<br />
Men’s Cutting/Clipper<br />
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Cutting <strong>and</strong> Finishing<br />
Perming/ Texturizing<br />
Hair Coloring Level 1, 2, <strong>and</strong> 3<br />
Long Hair Design Level 1 <strong>and</strong> 2<br />
Call now for October start dates:<br />
503-226-1427<br />
Hair Additions Level 1 <strong>and</strong> 2<br />
www.beaumondecollege.com<br />
admissions@beaumondecollege.com<br />
Institutional scholarships <strong>and</strong> Ace grants available to those who qualify.<br />
NORTHWEST STYLIST & SALON | OCTOBER 2009 |
NAHA20 <strong>Salon</strong> Design<br />
finalist Van Michael <strong>Salon</strong><br />
B E A U T Y<br />
NAHA2010_v1c_stylist1.<strong>indd</strong> 2<br />
9/17/09 4:26 PM
Use the Web to Grow Your Business<br />
Beauty<br />
Business Buzz<br />
Charlene Abretske<br />
Using the web has leveled the playing<br />
field for many small businesses allowing<br />
them to reach their clients in ways they never<br />
would have dreamed of a decade ago.<br />
Not only is it necessary to know how to<br />
navigate but essential to know how to use the<br />
web to help in growing your business. Here<br />
are a few pointers for anyone getting ready to<br />
jump in with both feet.<br />
Template Websites<br />
Websites are now easier than ever to start<br />
<strong>and</strong> most businesses don’t require a web<br />
developer for what they would like to have.<br />
There are several low cost template<br />
websites which you can feasibly create in just<br />
a few hours. Prices range from free to around<br />
$50 a month depending on the features <strong>and</strong><br />
options you choose.<br />
Website templates are extremely convenient<br />
allowing you to make updates easily<br />
without having to wait for a developer to do<br />
so <strong>and</strong> it is usually free to update as often as<br />
you wish.<br />
The options available to you to customize<br />
your website may be limited depending<br />
on the provider. Remember the easier to<br />
use sites generally offer fewer options for<br />
customization.<br />
Make sure to read the fine print about<br />
who owns the content on your site. Many<br />
times, in the end user license agreement you<br />
will find clauses that may allow the company<br />
hosting the site to advertise products or services<br />
on your page. You may also find some<br />
companies reserve the right to “own” your<br />
content or alter it some way. Please stay clear<br />
of sites that allow this <strong>and</strong> make sure you read<br />
the fine print before you begin building.<br />
Etiquette Rules for Social Media<br />
Social media <strong>and</strong> online communities are<br />
growing at a rapid rate; Twitter <strong>and</strong> Facebook<br />
are emerging as two of the most popular. Yelp,<br />
Kudzu, <strong>and</strong> Citysearch are online communities<br />
based around user reviews <strong>and</strong> they too have<br />
their own insider rules. There is etiquette<br />
that should be observed <strong>and</strong> can be learned<br />
by spending a little time getting to know the<br />
community to better underst<strong>and</strong> it.<br />
• Facebook - Create a fan page for<br />
your business; there are several tracking<br />
mechanisms in the fan pages that allow you<br />
to formulate a demographic of who is looking<br />
at your page. The clients who use Facebook<br />
want a more personal relationship with your<br />
business <strong>and</strong> want to be associated with you.<br />
The items users find valuable are information<br />
about the stylists who work there, beauty tips<br />
<strong>and</strong> special offers from your business. Do not<br />
post excessively only about sales items if you<br />
want to keep your fans, your clients want to<br />
know they are valued for more than the size<br />
of their wallets.<br />
• Twitter - Think of Twitter as an<br />
enormous reference library. Users go there<br />
for information <strong>and</strong> entertainment in 140<br />
characters or less <strong>and</strong> follow other users who<br />
provide those for them. Your tweets (posts on<br />
twitter) should be fun <strong>and</strong> informative. Limit<br />
yourself on the sales talk in your tweets, your<br />
followers will stay with you longer when they<br />
are entertained or feel like they are getting the<br />
“inside scoop” on the beauty world.<br />
• User Review Sites – These sites<br />
allow feedback from your customer <strong>and</strong><br />
are invaluable for you to know who has<br />
had a great experience <strong>and</strong> who hasn’t. As<br />
a business owner it is imperative you know<br />
how customers view your salon or spa. One<br />
of the benefits that come out of these sites is<br />
the growing number of unsolicited referrals<br />
your business can receive; the key word here<br />
is unsolicited. Do not, under any circumstances,<br />
offer your clients a reward to post<br />
on any type of consumer ratings site. This is<br />
a behavior that will enrage the members of<br />
these communities who can bash you <strong>and</strong><br />
your business in their open forums.<br />
• Avoid conflict - You may encounter<br />
what internet users call a “troll.” Trolls are<br />
people who spend a lot of time on these sites<br />
<strong>and</strong> look to get you riled up by posting controversial<br />
items about you or your business.<br />
Do not “feed the troll” <strong>and</strong> by that I mean,<br />
do not engage them. Ignore them, the more<br />
clicks they get the more likely others are to<br />
see it. If you ignore them, they will go away<br />
<strong>and</strong> bother someone else.<br />
Emarketing<br />
Emarketing is a component to maximizing<br />
your success by allowing your clients to<br />
have easy access to the links of your website,<br />
social networking <strong>and</strong> consumer sites. Emailing<br />
out your links to your testimonials on<br />
Yelp, your Facebook fan page or your website<br />
is an invaluable way to keep your clients in<br />
the loop about your business.<br />
Cyberspace is a big world out there <strong>and</strong><br />
navigating may not always be easy, but the<br />
rewards far outweigh the costs when you are<br />
informed <strong>and</strong> prepared. Getting your salon<br />
out there for all to see is a great way for you<br />
to have fun, increase your client count <strong>and</strong><br />
have a fantastic relationship with your clients.<br />
Charlene Abretske is a business advisor with Your Beauty Network <strong>and</strong><br />
supports salons <strong>and</strong> spas with growing their businesses through on<br />
dem<strong>and</strong> back office tools designed for beauty professionals. To take part in<br />
this program please contact Your Beauty Network toll free (866)364-4926<br />
or email info@iybn.com.<br />
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Tools<br />
Put Technology to Work for You<br />
Three Months<br />
of Marketing<br />
Elizabeth Brown<br />
One of the toughest aspects of running<br />
any business that employs people is the<br />
“employing people” part.<br />
As salon owners you have no choice<br />
but to become an instant staff development<br />
director, human resource manager, conflict<br />
resolution expert <strong>and</strong> consummate motivator<br />
to the best of your abilities.<br />
Even then, people don’t always follow<br />
the rules. What may work to incentivize<br />
some staff doesn’t interest others. Sometimes,<br />
no matter how far you go to empathize,<br />
sympathize, motivate <strong>and</strong> interest your<br />
employees, they choose not to come along<br />
for the ride.<br />
Some demonstrate a lack of concern<br />
for your business, coming in late, skipping<br />
employee meetings, refusing to participate in<br />
sales initiatives, refusing even to help grow<br />
their own clientele. Worse, no matter how<br />
hard you try to develop a mutually respectful,<br />
positive climate, some employees undermine<br />
your efforts – sometimes subtly <strong>and</strong> sometimes<br />
in outright subversion to the goal.<br />
Do you wonder what this has to do with<br />
technology?<br />
As someone who has been preaching<br />
technology to businesses in the professional<br />
beauty industry for five years, I still see it<br />
when your eyes glaze over. I feel the subtle<br />
(<strong>and</strong> sometimes not so subtle) resistance to<br />
the reality that your business does, in fact,<br />
need a website. I still hear from individuals<br />
within the industry that they are “afraid”<br />
that they will make their customers “mad” if<br />
they email them.<br />
Since marketing <strong>and</strong> business arguments<br />
have still not overcome your objections to<br />
putting technology to work for you, I wanted<br />
to give you a more self-centered reason to put<br />
the internet <strong>and</strong> email to work for you.<br />
The internet <strong>and</strong> email will not talk back,<br />
undermine efforts to grow business or create<br />
a negative undertone. They will work for<br />
you, showing up day in <strong>and</strong> day out, at any<br />
time day or night, 24 hours a day, 365 days<br />
a year. They will support your sales initiatives,<br />
help generate new business <strong>and</strong> play<br />
an active role in attracting new residents <strong>and</strong><br />
clients looking to make a change from the<br />
competition.<br />
The beautiful reality of email <strong>and</strong> the<br />
web is that you can create the best version of<br />
your business for display. You can tell clients<br />
about products that stylists ‘forget’ to mention.<br />
You can promote new stylists, celebrate<br />
personal events of staff <strong>and</strong> clients, you can<br />
congratulate <strong>and</strong> give kudos, <strong>and</strong> espouse<br />
worthy causes.<br />
You can tailor your communications<br />
to client’s desired frequency <strong>and</strong> to what<br />
interests them most. You can create leverage<br />
needed to attract other businesses for cross<br />
marketing or conducting cooperative events<br />
<strong>and</strong> marketing campaigns.<br />
A lot of good reasons to put the internet<br />
<strong>and</strong> email to work for you.<br />
Half of all Americans spend more than<br />
an hour online every day, <strong>and</strong> that statistic<br />
goes up in your prime demographics: working<br />
professional men <strong>and</strong> women, moms,<br />
boomers, <strong>and</strong> prospective clients 35 <strong>and</strong><br />
under.<br />
Your clients <strong>and</strong> prospective clients<br />
will be looking for you online - you’ll be<br />
googled, yahoo’ed <strong>and</strong> otherwise searched<br />
for. A website is a 24 x 7 x 365 billboard to<br />
the world. You can start with a l<strong>and</strong>ing page<br />
for just a couple hundred dollars a year or<br />
build a complete online community.<br />
A website can be as simple as a one page<br />
“l<strong>and</strong>ing” site costing as little as a couple<br />
hundred a year (compare the cost of that<br />
with your yellow page listing) or a multipage<br />
site with home page plus contact/location,<br />
menu, <strong>and</strong> a special web offer for<br />
current or new clients. Simply put, you have<br />
to have it, because your clients use it.<br />
Here are a few ways to put e-mail to<br />
work for you in the course of business:<br />
appointment reminders, sending directions<br />
<strong>and</strong> contact information; thank you notes;<br />
newsletter; promotional service or retail<br />
offers for clients; event announcements,<br />
collecting RSVP’s <strong>and</strong> taking reservations.<br />
To avoid alienating readers, follow<br />
simple rules of email etiquette - be personal,<br />
be brief <strong>and</strong> compelling, <strong>and</strong> only send<br />
email to those clients or prospects who have<br />
subscribed or otherwise given you permission.<br />
Collect email online <strong>and</strong> offline in the<br />
salon at appointments, point of purchase <strong>and</strong><br />
events.<br />
Even if you’ve never used a computer,<br />
you can still use e-mail as a communications<br />
tool for your business. How? Simple. If you<br />
really don’t want to learn to use it, hire a<br />
local high school or college student. Just a<br />
few hours a week will be enough to give you<br />
a start on an effective e-mail communications<br />
program.<br />
If simplicity isn’t compelling, price may<br />
be. Note cards <strong>and</strong> postcards are inexpensive<br />
<strong>and</strong> fairly quick in reaching people, but<br />
e-mail is immediate, trackable <strong>and</strong> FREE<br />
- <strong>and</strong> e-mail also has a significantly higher<br />
response rate than other forms of marketing.<br />
Elizabeth Brown is the founder of Be InPulse Marketing <strong>and</strong> Design in<br />
Auburn, Washington <strong>and</strong> the author of 12 Months of Marketing for <strong>Salon</strong><br />
<strong>and</strong> Spa. Email the author at elizabeth@12monthsofmarketing.net.<br />
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Tool Terminology <strong>and</strong> Technology<br />
Are you confused by new hair tool<br />
terminology—is it ionic or nano? Which clipper<br />
motor works better for thick hair? Don’t<br />
know the difference between tourmaline <strong>and</strong><br />
ceramic, or what is supposed to be the best<br />
for hair?<br />
Industry experts offer helpful tool<br />
technology definitions to assist stylists when<br />
determining what tools will work best for<br />
their client hair type.<br />
Irons <strong>and</strong> Dryers: Ionic or Nano?<br />
Ceramic or Tourmaline?<br />
Dominic Barbar, founder of Barbar Professional<br />
Hair Tools, offers clear, yet scientific<br />
definitions on new hair tool technology terms:<br />
• CERAMIC — Uses: Curling Iron, Flat<br />
Iron, Blow Dryer. Ceramic technology<br />
negates radiation, making hair smoother<br />
<strong>and</strong> shinier. It can also help seal moisture<br />
in the hair.<br />
• IONIC — Uses: Curling Iron, Flat Iron,<br />
Blow Dryer. Ionic technology uses negative<br />
ions to neutralize static-causing positive<br />
ions, yielding less frizz while restoring<br />
moisture to the hair cuticle.<br />
• NANO — Uses: Flat Iron, Blow Dryer.<br />
Water molecules are broken down into<br />
extremely tiny particles, releasing frizzreducing<br />
natural ions <strong>and</strong> allowing more<br />
moisture to seep into hair.<br />
• TOURMALINE — Uses: Curling Iron,<br />
Flat Iron, Blow Dryer. Black tourmaline<br />
stones help protect hair from negative<br />
energy <strong>and</strong> harmful radiation to yield soft,<br />
shiny, frizz-free results. Black tourmaline<br />
emits negative ions <strong>and</strong> far-infrared (long<br />
wavelength) heat, which collide with positive<br />
ions to reduce static electricity, close<br />
hair cuticles <strong>and</strong> minimize heat styling<br />
damage. Far-infrared heat penetrates hair<br />
from the inside out to reduce drying time.<br />
Clippers <strong>and</strong> Trimmers: Pivot,<br />
Rotary or Magnetic Motor?<br />
Fred Koeller, vice president of marketing at<br />
Andis, offers an explanation to give you insight<br />
into clipper <strong>and</strong> trimmer quality the next time<br />
you are in the market for a new one.<br />
When you’re choosing your next clipper<br />
or trimmer, you consider which features you<br />
need <strong>and</strong> decide what you’re willing to spend<br />
for those features.<br />
But what about the motor? How do<br />
you decide the type of motor you should<br />
purchase? What’s the difference between<br />
pivot, rotary <strong>and</strong> magnetic motors?<br />
“We always take into account the type of<br />
cutting that the styling tool is designed for,”<br />
notes Koeller. “Ideally, though, each barber<br />
<strong>and</strong> stylist underst<strong>and</strong>s the capabilities of the<br />
various types of motors, too.”<br />
• PIVOT MOTORS—High Power, Lower<br />
Blade Speed: Thick, Heavy or Wet Hair<br />
Pivot motor clippers <strong>and</strong> trimmers have<br />
high cutting power with a lower blade<br />
speed. Pivot motors are especially suitable<br />
for thick, heavy or wet hair. Pivot motors<br />
can offer up to four times the power of<br />
comparable magnetic motors.<br />
• ROTARY MOTORS—Equal Power<br />
<strong>and</strong> Blade Speed: Wide Variety of Cuts<br />
Rotary motor clippers <strong>and</strong> trimmers offer<br />
an even amount of power <strong>and</strong> blade speed.<br />
With this combination, rotary motors are<br />
extremely versatile <strong>and</strong> work well for a wide<br />
variety of hair cutting methods. Rotary motors<br />
offer superior torque power <strong>and</strong> cutting<br />
performance in a lightweight size.<br />
• MAGNETIC MOTORS—Reliable<br />
Power <strong>and</strong> High Blade Speed: High<br />
Volume Cutting<br />
Magnetic motors provide incredibly high<br />
speeds—as much as 7200 complete blade<br />
strokes per minute. This type of motor<br />
produces a smoother haircut. Precision built<br />
to run quietly <strong>and</strong> cool, they are perfect for<br />
high volume hair cutting. These maintenance<br />
free motors require no internal oiling<br />
<strong>and</strong> last for years with fewer moving parts to<br />
wear out.<br />
Brushes Can Make the Difference<br />
Ernesto Alonzo, salon owner <strong>and</strong> industry<br />
expert, offers some things to consider when<br />
investing in brushes for your business or advising<br />
your clientele:<br />
Professional brush lines have a range of<br />
sizes <strong>and</strong> styles of brushes for different tasks<br />
<strong>and</strong> different hair types. All brushes are not<br />
created equal. The shape <strong>and</strong> composition<br />
of a brush will determine how it performs,<br />
holds up over time, <strong>and</strong> even the amount<br />
of stress it puts on your wrist after hours on<br />
your feet doing hair.<br />
It’s important to choose the right brush<br />
for the task.<br />
BRISTLES<br />
• BOAR BRISTLE — Natural boar<br />
bristle is an important component of a high<br />
quality brush. Because they are porous, boar<br />
bristles literally transport the oils from the<br />
scalp to the hair str<strong>and</strong>s. This is the only way<br />
to actually nourish the hair. That’s why your<br />
gr<strong>and</strong>mother always told you to brush your<br />
hair 100 strokes every day.<br />
Boar bristles have a second benefit, in that<br />
they also act on hair cuticles, closing them<br />
<strong>and</strong> creating a natural polished look one can<br />
only achieve with boar bristle.<br />
Not all boar bristles are the same quality.<br />
Boar bristle comes in three different cuts.<br />
The highest quality is called “first cut.”<br />
One-hundred percent boar bristle is best on<br />
fine, straight hair because it is flexible <strong>and</strong><br />
minimizes breakage. Always use boar bristles<br />
for finishing—it creates shiny, polished,<br />
healthy hair.<br />
• MIXED BRISTLES — Mixed bristles<br />
are a combination of 100 percent boar bristles<br />
<strong>and</strong> nylon bristles. Nylon bristles are stronger<br />
than boar but unlike boar, they aren’t porous<br />
or soft.<br />
Nonetheless, nylon is important in<br />
styling brushes because it helps create more<br />
pull, to help you grab the hair better. Some<br />
nylon bristle is crucial when you are working<br />
with medium coarse hair or very curly hair,<br />
although it is not recommended to use a 100<br />
percent nylon bristle brush because that can<br />
cause breakage.<br />
• PORCUPINE BRISTLE — A<br />
porcupine bristle brush is comprised of tufts<br />
of pure boar bristles with a longer nylon quill<br />
at the center. This nylon quill provides extra<br />
tension which is extremely helpful when<br />
working with extremely difficult hair that is<br />
very coarse or very curly or both.<br />
The way the bristles are set in the brush<br />
is very important too, since one configuration<br />
is best for styling while another is best for<br />
volume <strong>and</strong> extra lift.<br />
CERAMIC, WOOD OR METAL BARRELS<br />
Barrels are made out of ceramic, wood or<br />
metal. Ceramic is a fantastic material for the<br />
barrel of a styling brush because it holds the<br />
heat a long time <strong>and</strong> conducts heat evenly <strong>and</strong><br />
naturally, without burning the hair.<br />
Wooden barrels or wood with ceramic<br />
coating are also good options. The ceramic<br />
coating can make the wooden brush as efficient<br />
as a ceramic brush, but it will retain heat<br />
without overheating <strong>and</strong> damaging the hair.<br />
The shape of the brush barrel is also<br />
crucial. An oval-barreled brush will give you<br />
extra tension <strong>and</strong> added control over difficult<br />
hair, from the roots to the ends, which are<br />
equally important in smoothing very curly<br />
hair. The oval shape is also best on overprocessed<br />
hair. The flat area of the oval allows<br />
you to create extra extension, especially at the<br />
ends, giving you a flat iron finish.<br />
LIGHT WEIGHT HANDLES<br />
H<strong>and</strong>les should be light. Remember, you<br />
are wielding this tool all day. A well-engineered<br />
brush will get the job done without<br />
added weight. Let the brush do the work.<br />
Most of us don’t skimp on our scissors.<br />
Why should we make the mistake of thinking<br />
all brushes are the same?<br />
For more information on Barbar products, call 888-227-1414 or visit www.<br />
barbarartist.com. Andis Company, a family held business founded in 1922,<br />
is a leading manufacturer of h<strong>and</strong>held tools to trim, cut, curl, straighten <strong>and</strong><br />
dry hair. For information call 262-884-2600 or visit www.<strong>and</strong>is.com.<br />
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NORTHWEST STYLIST & SALON | OCTOBER 2009 | 9
Goodbye Summer, Hello Retail Opportunity<br />
Retail Matters<br />
Steve Sleeper<br />
The dog days of summer have come<br />
to an end. As we watch the last remnants<br />
of summer from our salon windows, it’s<br />
easy to see the darkening sky as a metaphor<br />
for the turbulent economy. But instead of<br />
recoiling from the darkness, let’s rejoice in<br />
the opportunity just around the corner – the<br />
holiday purchasing season is soon to be in<br />
full swing.<br />
For those of us who have felt the pinch<br />
of 2009’s under-performing economy, now<br />
is the time to – take a deep breath – reflect,<br />
assess, plan <strong>and</strong> take action – <strong>and</strong>…exhale.<br />
REFLECT – What financial goals have<br />
you set for your business in 2009? Have<br />
you met them? How can you modify your<br />
business plan to finish the year strong?<br />
ASSESS – How many products do you<br />
have sitting on the shelf collecting dust from<br />
one month ago? Two months ago? The<br />
beginning of the year? Is your salon team<br />
making product recommendations to each<br />
<strong>and</strong> every client? Do they have the product<br />
knowledge to make the sale? What can you<br />
do to make recommending second nature?<br />
PLAN – How can you capitalize on<br />
the spirit of the gift-giving season? Where<br />
does your product line fit into the market?<br />
How can you capture the attention of savvy<br />
holiday shoppers?<br />
TAKE ACTION – The first step to<br />
creating any action plan is research. Today’s<br />
beauty professionals underst<strong>and</strong> the world<br />
of beauty retailing<br />
is a vast l<strong>and</strong>scape<br />
full of twists <strong>and</strong><br />
turns, dead ends,<br />
<strong>and</strong> road blocks<br />
(for us beauty<br />
professionals,<br />
those road blocks<br />
take the shape of a<br />
multitude of mass<br />
retailers luring<br />
the attention of<br />
strapped consumers with shiny product<br />
displays <strong>and</strong> promises of deep discounts.)<br />
But we aren’t giving up that easy.<br />
The beauty industry recently got a<br />
boost for retail morale this past July when<br />
the Professional Beauty Association (PBA)<br />
released its consumer research report, the<br />
Business of Beauty: Maximize Your Profitability.<br />
This holiday season is the perfect time to<br />
83 percent of customers never or<br />
rarely buy products from salons<br />
but 44 percent say they would<br />
purchase products if a recommendation<br />
was given.<br />
start utilizing some of its findings to create<br />
your action plan.<br />
Business of Beauty looks at beauty retailing<br />
from a number of different perspectives<br />
– from stylists <strong>and</strong> consumers to the<br />
industry’s major competition.<br />
Perhaps the most surprising information<br />
coming from the report for this holiday<br />
season – the optimal time to start rethinking<br />
your retail strategy to<br />
capture the attention<br />
of the droves of<br />
consumers who will<br />
soon be hitting the<br />
salons to prepare for<br />
holiday parties – is that<br />
71 percent of salon<br />
clients weren’t given a<br />
product recommendation<br />
on their last visit.<br />
Further, a staggering<br />
83 percent of customers never or rarely buy<br />
products from salons but 44 percent say they<br />
would purchase products if a recommendation<br />
was given – what a missed opportunity.<br />
While the report outlines “Eight Steps<br />
to Retail Success,” created from a multitude<br />
of interviews with some of the industry’s<br />
highest-earning best-practice salons, salon<br />
owners <strong>and</strong> managers searching for new<br />
strategies to enhance retail for this holiday<br />
season may want to focus on three of the<br />
eight steps: Recommending, Creative Promotions<br />
<strong>and</strong> Education <strong>and</strong> Training.<br />
Get your salon team engaged in the<br />
selling process by holding interactive<br />
training sessions on your latest <strong>and</strong> greatest<br />
products. Not only will it arm them with<br />
selling points on the products you carry, it<br />
will help boost team morale <strong>and</strong> strengthen<br />
your in-house camaraderie. Then, use those<br />
holiday gift packs <strong>and</strong> promotions to your<br />
advantage by encouraging stylists to not only<br />
make product recommendations, but also to<br />
make GIFT recommendations.<br />
Don’t st<strong>and</strong> back <strong>and</strong> watch while<br />
consumers stock up on products from<br />
mass retailers. Be part of the movement<br />
toward increasing consumer awareness of<br />
the advantages of buying products from the<br />
professionals they know <strong>and</strong> trust.<br />
To learn more about the Business of Beauty:<br />
Maximize Your Profitability report, visit www.<br />
probeauty.org/research.<br />
Steve Sleeper is the Executive Director of the Professional Beauty Association<br />
(PBA), which is made up of salons <strong>and</strong> spas, distributors <strong>and</strong> manufacturers<br />
dedicated to improving their individual businesses <strong>and</strong> the industry as a<br />
whole. For information, visit www.probeauty.org or call 1-800-468-2274.<br />
READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />
View this article <strong>and</strong> more at www.stylistnewspapers.com<br />
1.877.888.0480<br />
10 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
FOUR SEASONS<br />
BEAUTY SUPPLY<br />
980 Lancaster Dr NE, Salem, OR 97301<br />
(behind Taco Time)<br />
Mon-Thur: 9:00am-6:00pm<br />
Fri: 9:00am-5:00pm • Sun: 11:00am-5:00pm<br />
Ph (503) 363-9098 • Fax (503) 363-9069<br />
FOUR SEASONS<br />
BEAUTY SUPPLY<br />
NEW LOCATION IN PORTLAND<br />
8225 SE Insley, Portl<strong>and</strong>, OR 97266<br />
(1 Block North of Foster Off 82nd)<br />
Open 6 Days a Week: Mon-Fri 9am-6pm • Sun 11am-6pm<br />
503-760-5388 • 503-869-2926<br />
Offers Expire November 15th, 2009 or While Supplies Last.<br />
MARKET PLACE<br />
BEAUTY SUPPLY<br />
3061 W. 11th Ave., Eugene, OR 97402<br />
Open 6 Days a Week:<br />
Mon-Fri 9:30am-6:00pm • Sat 10:00am-6:00pm<br />
541-484-6666<br />
Fax 541-848-0547<br />
We Match All Local Advertisers Pricing!<br />
Say you saw it in the <strong>NW</strong> <strong>Stylist</strong>!<br />
HANDS ON WORKSHOPS<br />
Visa & MC<br />
Welcome!<br />
FREE FREIGHT<br />
FOB Warranty on all Merch<strong>and</strong>ise<br />
<strong>Salon</strong> Stimulus Offer<br />
25% Off ALL<br />
Now there is the OPI AXXIUM Gel System for those who prefer a brush-on application. AXXIUM Gels offer<br />
the finest workability <strong>and</strong> wear avaialble today making it the first brush on gel that deserves the OPI name. It<br />
has the ease of application you need to give your lients the gorgeous, lightweight enhancements they want.<br />
•<br />
•<br />
•<br />
Learn how to do a Pink <strong>and</strong> White Sculpt <strong>and</strong> Tip <strong>and</strong> Overlay<br />
Create Natural Nail Overlay with French free edges<br />
We’ll discuss nail re-facing steps.<br />
Liquid & Powders<br />
Nov. & Dec. Only!<br />
(Open Stock Only – Kits Not Included)<br />
dates<br />
Eugene Store - Axxium - Saturday October 24 9:00 AM - 12:00 PM<br />
Eugene Store - Absolute - Saturday October 24 1:00 PM - 4:00 PM<br />
Portl<strong>and</strong> Store - Axxium - Sunday October 25 10:00 AM - 2:00 PM<br />
Portl<strong>and</strong> Store - Absolute - Monday October 26 10:00 AM - 2:00 PM<br />
Space is limited. Only 12 seats available for each class.<br />
Call 503-760-5388 for further information.<br />
TISPRO Deluxe<br />
Backwash Unit<br />
Sale $699<br />
#490443<br />
TISPRO Black Styling<br />
Station with Mirror<br />
Sale $199<br />
Reg $297<br />
#490442<br />
TISPRO Electric Facial Chair<br />
Sale $1299<br />
Reg $1699<br />
#390329<br />
TISPRO Magnifying<br />
5 Diopter Lamp<br />
with St<strong>and</strong><br />
Sale $119<br />
Reg $169<br />
#390411<br />
TISPRO 3 Shelf Cart<br />
Sale $99<br />
Reg $129<br />
#490411<br />
TISPRO Facial Table<br />
with Shelf<br />
Sale $319<br />
Reg $399<br />
#39067S<br />
TISPRO Facial<br />
Steamer with<br />
Timer<br />
Sale $209<br />
#390410<br />
TISPRO Hot Towel<br />
Warmer<br />
Sale $150<br />
Reg $199<br />
#390412<br />
TISPRO Matisse<br />
Sale $229<br />
Reg $249<br />
#490432<br />
TISPRO Black C.R. Smith<br />
Wall Styling Station<br />
Sale $199<br />
Reg $237<br />
#490616<br />
TISPRO Double Door Hot<br />
Towel Warmer<br />
Sale $220<br />
Reg $279<br />
#390413<br />
TISPRO Rockwell<br />
Sale $199<br />
Reg $249<br />
#490401<br />
TISPRO Black Styling<br />
Station Cabinet<br />
Sale $169<br />
Reg $197<br />
#490447
Build Your Business Online<br />
Would you like to know about some easy, no-cost ways for salons to get more clients<br />
using effortless tools <strong>and</strong> tactics online?<br />
As you know, everywhere stylists <strong>and</strong> day spa owners look, there seems to be somebody<br />
giving them another reason to step up their tech know-how <strong>and</strong> get busy promoting<br />
themselves on the internet. But with mysterious terms like social networking, website<br />
development <strong>and</strong> blogosphere, it can be hard to figure out what it all means, let alone how<br />
to use it to promote their services.<br />
But with so many people trading information online these days, stylists may find that<br />
spreading the word about their services could be easier than ever—all they have to do is<br />
learn a few simple techniques anyone, even those without a website or a marketing budget,<br />
can implement.<br />
Below are three steps that are easy <strong>and</strong> free, so any salon or stylist can benefit by putting<br />
them to use. They don’t need to buy a book to figure out the internet or even become techliterate.<br />
Just a few minutes online could help them discover these easy ways to attract new<br />
clients through the Web. Building a clientele has never been easier or cheaper.<br />
Step 1: Utilize online review websites. Most day spas <strong>and</strong> salons have loyal clients<br />
who rave about how much they love the services they<br />
receive from their stylists. <strong>Stylist</strong>s who have a friendly<br />
relationship with these enthusiastic clients can kindly Building a clientele<br />
ask them to write a review of their experience on an<br />
online business-review website.<br />
has never been<br />
More <strong>and</strong> more salons are finding they are getting<br />
new clients through reviews written on sites like Yelp. easier or cheaper.<br />
com or Citysearch.com. Sometimes stylists aren’t even<br />
aware there are reviews about their services on these<br />
sites, so to be up to speed about what others are saying about you, it’s important to check<br />
out online review sites. In addition to the two already listed, also be familiar with Reviewpage.com<br />
<strong>and</strong> Yellowpages.com.<br />
Step 2: Use an online scheduling tool. You will attract new clients <strong>and</strong> make booking<br />
appointments easier by doing so. A common time waster for stylists is appointment scheduling.<br />
<strong>Stylist</strong>s can spend hours a week playing phone tag with clients. And often they are<br />
interrupted by a ringing telephone when they are busy. A free <strong>and</strong> easy solution to appointment-booking<br />
woes is an online scheduling tool.<br />
When salons use a web-based scheduling tool, it becomes easy for new <strong>and</strong> current<br />
clients to click a button <strong>and</strong> book their appointments online. These tools were made so that<br />
it is super easy for stylists to set up a calendar online, clients can see their availability <strong>and</strong><br />
book an appointment right then <strong>and</strong> there. No phone tag, no missed bookings. After each<br />
client books online, salons can have the bookings sent to them in an e-mail or put them on<br />
their websites, if they have one. Plus there are e-mail alerts to remind clients of upcoming<br />
appointments. Some of the best tools are free, so there’s no risk in trying them out. You can<br />
find one such service at Genbook.com.<br />
Step 3: Talk About Yourself. There are hundreds of websites specializing in topics<br />
of new styles, treatments, <strong>and</strong> salon business practices; many clients <strong>and</strong> stylists visit them<br />
frequently. Whether it is an advice page or a forum discussion, there are many places where<br />
you can leave comments <strong>and</strong> join in a discussion. Use the space at the end of an article or<br />
blog to make a response that is relevant to the topic <strong>and</strong> reference your salon. A few good<br />
sites for this purpose are About.com, Yahoo.com <strong>and</strong> Answers.com.<br />
It can be that simple. Even if your salon tries just one or two of these techniques, you<br />
can find your businesses attracting more attention than ever before. And with each of these<br />
techniques being free <strong>and</strong> not requiring even a website, there’s every reason to give it a try.<br />
Your Website Is Your Best PR<br />
by Bruce Rigney<br />
Reprinted in part from www.beautyprpro.com<br />
Part I of II — About Your Home Page<br />
The process of web concept, design<br />
<strong>and</strong> creation is a critical piece of the public<br />
relations <strong>and</strong> marketing mix today. It’s no<br />
longer adequate for a website to be simply a<br />
beautiful on-line brochure <strong>and</strong>/or catalog.<br />
Websites must be convenient, fast, <strong>and</strong><br />
easy-to-navigate for client interaction <strong>and</strong><br />
impression. It’s your client’s first impression<br />
experience with your business, <strong>and</strong> it begins<br />
the second they enter your URL (Sure…I<br />
don’t mind waiting 30 seconds while your<br />
splash page loads…yeah, right).<br />
First Impressions<br />
It should go without saying that in the<br />
beauty industry, aesthetic appearance is the<br />
first step in the creation of a positive relationship<br />
… Looks do count … of course it has to<br />
be a beautiful design but …<br />
Does your website load quickly? If your<br />
visitor has to wait at all, you risk an immediate<br />
bail-out before your site fully loads on the<br />
screen. While dazzling animated graphics may<br />
be cool, to most website visitors, watching<br />
your flash loading graphic isn’t what they<br />
want. Gimme the page!<br />
Given your visitor has not bounced off<br />
your homepage due to slow downloads,<br />
what’s next? The company name <strong>and</strong> what it<br />
provides in the way of products or services.<br />
The visitor needs to see br<strong>and</strong> image, probably<br />
a logo <strong>and</strong>/or some other image which<br />
can be immediately associated with the<br />
product or service.<br />
Put things where people normally look<br />
for them. Don’t make us guess <strong>and</strong> hunt. Design<br />
creativity does NOT trump ease of use.<br />
You’ll lose them. Don’t make me scan all over<br />
the entire homepage to locate the primary or<br />
secondary navigation. Following conventions<br />
enables the visitor to navigate swiftly in the<br />
environment of the site.<br />
Stop With the Scrolling<br />
Visitors don’t like to scroll. They like to<br />
click. Your clients want the essential data to<br />
make a decision about you, your salon, or<br />
your products. They want quick, concise<br />
statements which appeal to their needs <strong>and</strong><br />
wants. And they don’t want to scroll down<br />
pages containing lengthy descriptions of<br />
the product or company. You need to attract<br />
attention, create interest <strong>and</strong> deliver your<br />
message quickly to hold them on the site<br />
so they can be directed to contact you or<br />
purchase your product.<br />
If you have a list of benefits to appeal to<br />
your visitor, don’t bury them in a lengthy<br />
paragraph of rambling text. If you have a list<br />
of benefits, make a list. Break out lines of text<br />
into bullet points with the most attractive<br />
benefits at the top. Don’t make the list so<br />
lengthy that the visitor has to slow the search<br />
by scrolling.<br />
Now that you’ve got them interested, you<br />
want to guide them continue through the site<br />
to the point where they are ready to contact<br />
you or purchase your product. This is initially<br />
accomplished through navigation bars or<br />
attractive feature boxes on the homepage that<br />
link the visitor to their areas of interest.<br />
For a good example of a short <strong>and</strong> to the<br />
point homepage visit www.lanadil.com<br />
Short <strong>and</strong> to the Point<br />
A web page is not a blog … term paper<br />
… or essay, graded on how many words you<br />
can string together to make a short story long.<br />
You drive away visitors <strong>and</strong> stifle interest with<br />
long-winded company missions, credentials,<br />
product descriptions, <strong>and</strong> lengthy news<br />
stories about the company or product.<br />
Too many websites look like an information<br />
source, advertisement, <strong>and</strong> brochure<br />
wrapped up in a video game. Your visitor<br />
wants information, <strong>and</strong> they want it NOW.<br />
When you write for a web page, think “short<br />
attention span.” As with any advertising<br />
medium, you have 1/4 second to get their<br />
attention.<br />
Part two next month picks up with “Where<br />
to From Here” … how to guide your visitor<br />
from the home page to where you can satisfy<br />
their needs <strong>and</strong> your website’s objectives.<br />
Obvious navigation options are presented<br />
on the www.itechproducts.com site.<br />
This article is edited from the three part series on www.beautyprpro.com,<br />
a PR blog written regularly by Sharon Esche <strong>and</strong> Alex<strong>and</strong>er Irving of Esche<br />
& Alex<strong>and</strong>er Public Relations for salon <strong>and</strong> spa professionals. The website<br />
series was originally guest posted by Bruce Rigney, owner of Rigney Graphics,<br />
a marketing communications <strong>and</strong> web design firm headquartered in<br />
Pasadena, CA. Their website is www.rigneygraphics.com.<br />
12 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
Comment on Fees until 11/28<br />
Taking License<br />
Kraig Bohot<br />
If you read this column last month, you<br />
know that the Oregon Health Licensing<br />
Agency (OHLA) <strong>and</strong> Board of Cosmetology<br />
are working to fine-tune fee amounts to<br />
reduce the cost to gain initial certification.<br />
As a result, the proposed fee amounts<br />
balance smaller increases for students coming<br />
out of school with increases for business authorizations<br />
(facility licenses <strong>and</strong> independent<br />
contractor registrations).<br />
One fee scenario presented last month<br />
lowered total fees necessary to become certified<br />
after graduating from school from $510<br />
to $300.<br />
After the Board of Cosmetology met to<br />
discuss the fees in a teleconference call on<br />
September 21, the board voted to increase<br />
application <strong>and</strong> examination fees slightly while<br />
keeping the originally proposed increase in<br />
certification fees to $40 per field of practice.<br />
As a result, an applicant wishing to become<br />
certified in all four fields of practice would<br />
need $390, $300 for three fields of practice,<br />
$210 for two fields <strong>and</strong> $120 for one field.<br />
The board also proposed to increase facility<br />
license fees, which had not been increased for<br />
nearly a decade, to $150.<br />
Late fees are also now proposed at $50 for<br />
each year in expired status, rather than the $25<br />
fee for the first month <strong>and</strong> $10 for each additional<br />
month in expired status that has been<br />
in effect since July 1.<br />
OHLA continues to offer a $5 discount<br />
per field of practice for online renewals, a<br />
great incentive for practitioners to renew their<br />
certifications at www.oregon.gov/OHLA <strong>and</strong><br />
save money.<br />
A complete detail of proposed fees is<br />
included in this month’s Northwest <strong>Stylist</strong> <strong>and</strong><br />
online at www.oregon.gov/OHLA/COS.<br />
Once again, OHLA is allowing more<br />
time for licensees <strong>and</strong> other stakeholders to<br />
comment on proposed fees, until November<br />
28. Contact Samie Patnode, OHLA policy<br />
analyst, at (503) 373-1917 or samie.patnode@<br />
state.or.us.<br />
Student Day of Success<br />
Many thanks to Phagans’ Portl<strong>and</strong> for<br />
inviting OHLA to present its sanitation <strong>and</strong><br />
infection control seminar during the Student<br />
Day of Success on September 10.<br />
Special thanks go to Board of Cosmetology<br />
member Sharon Wiser for facilitating OHLA’s<br />
participation <strong>and</strong> to the students who attended<br />
the seminar <strong>and</strong> asked a number of very good<br />
questions.<br />
Does your school have a similar day for<br />
students? OHLA is available to present the<br />
seminars as a way to reinforce the importance<br />
of following state requirements that protect<br />
consumers <strong>and</strong> maintain high st<strong>and</strong>ards for the<br />
profession.<br />
Kraig Bohot is public information officer at the Oregon Health Licensing<br />
Agency (OHLA), a state consumer protection agency providing centralized<br />
regulatory oversight of multiple health <strong>and</strong> related professions. He can be<br />
reached at (503) 373-1939 or at kraig.bohot@state.or.us.<br />
Proposed Fees: Rulemaking Schedule<br />
Contact Samie Patnode, OHLA policy analyst, at (503) 373-1917 or samie.patnode@state.or.us to<br />
comment on proposed fees. For more information, go to www.oregon.gov/OHLA/COS.<br />
November 1, 2009 Notice of Proposed Rulemaking published in Oregon Bulletin<br />
November 2, 2009 Regular Board of Cosmetology meeting – 9 am<br />
November 28, 2009 Last Day for Public Comment<br />
December 7, 2009 Board meeting to adopt permanent administrative rules<br />
(conference call at 9 am)<br />
December 15, 2009 Permanent Administrative Rules effective<br />
December 24, 2009 Temporary Rules expire<br />
Past, Present, Proposed Fees<br />
FEE TYPE<br />
Application<br />
Practitioner certificate per<br />
field of practice (FOP)<br />
Practitioner certificate by<br />
reciprocity per FOP<br />
FEES PRIOR TO<br />
JULY 1<br />
FEES EFFECTIVE JULY<br />
1 (CURRENT)<br />
PROPOSED<br />
FEES<br />
$15 $25 $20<br />
$50 $50 $75<br />
Examination<br />
Per FOP, Oregon Laws & Rules $25 $50 $30<br />
Authorization to Practice (valid for two years)<br />
Certification per FOP $33 $40 $40<br />
Certification renewal per FOP<br />
(online)<br />
$33 $35 $35<br />
Independent contractor<br />
registration<br />
$75 $100 $125<br />
Certificate of identification $100 $100 $125<br />
Facility license $100 $100 $150<br />
Permits<br />
Temporary facility $100 $100 $150<br />
Late Fees<br />
Practitioner<br />
$25 for each year in<br />
expired status<br />
Facility,<br />
Independent Contractor<br />
Fees Remaining Unchanged<br />
$25 for the first<br />
month in expired<br />
status, <strong>and</strong> $10 each<br />
month thereafter<br />
Application<br />
• Independent contractor registration: $50<br />
• Certificate of identification: $25<br />
• Facility license: $100<br />
• Temporary facility permit: $50<br />
• Demonstration permit: $25<br />
Permits<br />
• Demonstration: $50<br />
FAQ Answers: H<strong>and</strong>washing<br />
Do you have a question about licensing or regulatory<br />
compliance issues? This new monthly feature<br />
provides answers. To submit a question, e-mail<br />
kraig.bohot@state.or.us or call 503-373-1939.<br />
Q: Is there a requirement for clients to<br />
wash their h<strong>and</strong>s before services are performed?<br />
A: No. However, under OAR 817-015-<br />
0030, Serving Clients:<br />
(1) Practitioners shall observe <strong>and</strong> follow<br />
thorough h<strong>and</strong> washing with soap <strong>and</strong> water<br />
or other alternative h<strong>and</strong>-washing products,<br />
such as gel, aerosol spray, foam, or pre-packaged<br />
h<strong>and</strong> wipes, immediately before <strong>and</strong><br />
after serving each client as needed to prevent<br />
cross contamination <strong>and</strong>/or transmission of<br />
body fluids, infections or exposure to servicerelated<br />
wastes or chemicals.<br />
(2) Practitioners who have visible open<br />
sores or bleeding lesions on their h<strong>and</strong>s or<br />
arms shall not have client contact until the<br />
$25 for the first month in<br />
expired status, <strong>and</strong> $10<br />
each month thereafter<br />
$25 for the first month<br />
in expired status,<br />
<strong>and</strong> $10 each month<br />
thereafter<br />
$50 for each<br />
year in expired<br />
status<br />
$50 for each<br />
year in expired<br />
status<br />
Administrative Fees<br />
• Replacement of certificate, license or<br />
registration, including name change: $25<br />
• Duplicate certificate, license or registration<br />
document: $25/copy with maximum of 3<br />
• Affidavit of licensure: $50<br />
• An additional $25 administrative processing<br />
fee will be assessed if a NSF or<br />
non-negotiable instrument is received for<br />
payment of fees, penalties <strong>and</strong> charges.<br />
lesions have healed to the scab phase <strong>and</strong> shall<br />
cover them with protective gloves <strong>and</strong>/or<br />
impervious b<strong>and</strong>ages prior to contact with<br />
clients.<br />
(3) Practitioners shall wear single-use disposable<br />
or cleaned <strong>and</strong> disinfected protective<br />
gloves when performing service or affecting a<br />
procedure that routinely involves body fluid<br />
exposure, such as during a facial where blood,<br />
pus, or weeping of the skin may be present or<br />
is likely to occur during the service.<br />
(5) Practitioners performing service on<br />
clients with skin conditions that are wet or<br />
weeping shall wear single-use protective<br />
gloves. Single-use disposable gloves shall be<br />
used <strong>and</strong> discarded after use with each client.<br />
Find FAQ Answers Online! Find answers to<br />
frequently asked questions online at www.<br />
oregon.gov/OHLA/COS/COS_FAX.shtml.<br />
NORTHWEST STYLIST & SALON | OCTOBER 2009 | 13
Makeup Artistry Brush Basics<br />
Esthetic Endeavors<br />
Judith Culp<br />
As a makeup artist I’ve always been<br />
intrigued by brushes, but there are so many<br />
out there. Every class I attended the artist had<br />
different recommendations. Every distributor<br />
has a different recommendation. Each of my<br />
friends love different brushes.<br />
This leads to major confusion <strong>and</strong> spending<br />
a lot of money trying to decide what is<br />
right for me. So, for this issue, let’s explore<br />
some brush basics.<br />
Brushes should be selected with the following<br />
considerations:<br />
• What are the properties of the product to be<br />
applied (liquid, cream, powder.)?<br />
• What are the properties of the surface<br />
– rough, smooth, dry, moist, oily?<br />
• What is your personal technique or style?<br />
• What is the desired final effect?<br />
Structure<br />
There are three parts to every brush — the<br />
hair, the ferrule <strong>and</strong> the h<strong>and</strong>le. The hair is<br />
the brush part made from natural or synthetic<br />
fibers. In larger brushes, the fiber may be<br />
squirrel, pony, goat or blends. These brushes<br />
include powder, blush, contour <strong>and</strong> large eye.<br />
In smaller brushes sable, weasel, kolinsky,<br />
capra, badger <strong>and</strong> others are used.<br />
The ferrule is the metal part of the brush.<br />
It is most often made from brass, copper or<br />
aluminum.<br />
The h<strong>and</strong>le is the third part <strong>and</strong> it may<br />
be made from acrylic, metal or wood. Wood<br />
is often preferred for its long term reliability.<br />
Short h<strong>and</strong>les are preferred for client use as it<br />
allows them to get closer to a mirror to work.<br />
Long h<strong>and</strong>les allow the makeup artist to<br />
work farther away from the client <strong>and</strong> enhance<br />
their ability to see the big picture.<br />
It is best if the hairs are fused (glued)<br />
rather than stapled for any cosmetic use to<br />
avoid the creation of a germ reservoir in the<br />
ferrule. Fused bristles are easier to clean.<br />
Cost <strong>and</strong> Material<br />
Brushes can vary from very inexpensive<br />
to highly expensive. The variance in price will<br />
depend on if the brushes are machine made or<br />
h<strong>and</strong> made, the type of ferrule, the fiber the<br />
bristles are made of <strong>and</strong> the h<strong>and</strong>le choice.<br />
The same hair fibers are used in both<br />
h<strong>and</strong> made <strong>and</strong> machine made brushes. The<br />
difference will be how they are placed into the<br />
ferrule. Commonly brush kits will be machine<br />
made <strong>and</strong> h<strong>and</strong> made brushes will only be sold<br />
individually.<br />
A kit can be a nice way to start as it is less<br />
expensive, but professionals wanting to specialize<br />
in makeup artistry will want to add quality<br />
h<strong>and</strong>-made brushes as they do a superior job in<br />
product application <strong>and</strong> last longer.<br />
Synthetic verses Natural<br />
Brushes should be selected based on their<br />
purpose not on their origin for the best application<br />
result. However, synthetics do come<br />
in a full range of brushes for the client who<br />
wants non-animal sources for all brushes. This<br />
comes at a cost however as these brushes are<br />
polymer filaments commonly made of taklon<br />
or nylon. These brushes have their place <strong>and</strong><br />
definite use, but require more manufacturing.<br />
SYNTHETIC — Synthetic fibers vary<br />
in price, durability <strong>and</strong> performance. Nylon<br />
is a common inexpensive utility brush. The<br />
mix of fibers <strong>and</strong> whether they are h<strong>and</strong> or<br />
machine made will affect the price <strong>and</strong> life of<br />
these brushes. The best of these brushes have a<br />
mix of at least 3 diameter filaments of varying<br />
thicknesses. The fibers may be white or dyed<br />
to reflect animal hair toning or a fun color.<br />
Common examples are fan brushes,<br />
lip brushes <strong>and</strong> camouflage brushes. These<br />
brushes are easy to clean although less soft<br />
than natural fibers. Sometimes they are dyed<br />
<strong>and</strong> then baked to make the hair softer. They<br />
are less prone to damage from detergents<br />
<strong>and</strong> solvents. They are excellent for layering<br />
makeup or applying cream or camouflage.<br />
NYLON OR TAKLON — These synthetic<br />
fibers are the preferred fiber for applying<br />
cream type cosmetics. Nylon includes nylon,<br />
plastic or rubber. They come in a variety<br />
of textures, qualities <strong>and</strong> control. Nylon is<br />
less expensive than Taklon. Taklon is softer<br />
<strong>and</strong> more absorbent. They are excellent for<br />
applying cream or camouflage bases, lip color<br />
<strong>and</strong> eyeliner.<br />
NATURAL — Natural fibers refer to<br />
those derived from animal hair across the<br />
globe. It also refers to a specific type of brush.<br />
Natural fibers include sable, kolinsky, badger,<br />
goat, pony, squirrel, ox, camel, hog, mongoose,<br />
sabelina, <strong>and</strong> natural bristle.<br />
I have compiled a list of several different<br />
types of natural fibers <strong>and</strong> what product <strong>and</strong><br />
application they are best known for. You can<br />
view this list at www.stylistnewspapers.com.<br />
Whatever the brush you are evaluating<br />
keep in mind what it is needed for, what type<br />
of surface it is for, <strong>and</strong> is there a particular style<br />
or finish effect desired. Construction, quality,<br />
<strong>and</strong> performance life from your investment are<br />
also key to factor in.<br />
Judith Culp, a CIDESCO Diplomat has been in the esthetics industry since 1980.<br />
A CPCP permanent makeup technician for over 18 years she served a 4-year<br />
term as a Director for the Society of Permanent Cosmetic Professionals, two<br />
years as their president. She is president of Culp Enterprises Inc. <strong>and</strong> CEO of <strong>NW</strong><br />
Institute of Esthetics. Judy Culp is available for consulting. For more information<br />
visit www.estheticsnw.com.<br />
READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />
View this article <strong>and</strong> more at www.stylistnewspapers.com<br />
You Are Invited to Attend a Public Rule Hearing...<br />
Department of Licensing Is<br />
Proposing an Increase in Fees<br />
Increasing the fees will allow the department<br />
to maintain costs to run the program <strong>and</strong><br />
ensure a reasonable dedicated fund balance.<br />
The proposed increases in fees are:<br />
Old New<br />
• School application..................$175...... $300<br />
• School renewal ......................$175...... $300<br />
• Cosmetologist, barber,<br />
manicurist, esthetician <strong>and</strong><br />
instructor application.................$0........ $25<br />
• Cosmetologist, barber,<br />
manicurist, esthetician <strong>and</strong><br />
instructor renewal<br />
(per license) .............................$40........ $55<br />
• Cosmetologist, barber,<br />
manicurist, esthetician<br />
<strong>and</strong> instructor late renewal<br />
penalty (per license).................$20........ $55<br />
• <strong>Salon</strong>/shop, personal services,<br />
mobile unit application............$50...... $110<br />
• <strong>Salon</strong>/shop, personal services,<br />
mobile unit renewal ................$50...... $110<br />
2009 Advisory Board Meeting Schedule<br />
We will be conducting workshops<br />
directly after the Advisory Board meetings<br />
<strong>and</strong> all day long on the workshop dates.<br />
The workshops are for the re-write of the<br />
current law, RCW 18.16: The Law Relating<br />
to Barber, Cosmetologist, Manicuring <strong>and</strong><br />
Esthetics. Everyone is invited to attend <strong>and</strong><br />
join us as we work through this arduous<br />
task. This is an opportunity to be a part of<br />
Renew Online<br />
When <strong>and</strong> where will the public hearing<br />
take place?<br />
It will take place on October 28, 2009 at<br />
2:00 p.m. at Department of Licensing, Building<br />
2, Conference Room 209, 405 Black Lake<br />
Boulevard SW in Olympia, Washington.<br />
Do I have to attend the hearing?<br />
No. This notice is for your information<br />
only.<br />
We welcome your comments<br />
You can comment at the hearing in person<br />
or send your written comments to:<br />
Cosmetology Program<br />
Department of Licensing<br />
PO Box 9026, Olympia, WA 98507<br />
email: lknight@dol.wa.gov<br />
Fax: (360) 664-2550<br />
Written comments must be received<br />
by no later than October 20, 2009. If you<br />
have questions regarding this notice call (360)<br />
664-6643.<br />
the law making process <strong>and</strong> have a voice in<br />
the regulation of your industry.<br />
Board meeting dates:<br />
• November 9, 2009<br />
Workshop dates:<br />
• October 12, 2009<br />
All meetings <strong>and</strong> workshops will be held at:<br />
Masonic Center, 455 North St SE, Tumwater,<br />
WA 98501. (360) 350-4984.<br />
Cosmetologist, Manicurist, Estheticians, Barbers, Instructors, <strong>Salon</strong>/Shops, Personal<br />
Services Operators, <strong>and</strong> Mobil Services Operators can renew licenses online. Watch for<br />
your Notice to Renew in the mail <strong>and</strong> if you are eligible, you will receive a password <strong>and</strong><br />
the website address. Visa or MasterCard are required for online payment.<br />
14 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
1 EZ Flat Iron<br />
20 Hair Extensions<br />
6 Plastic Shields<br />
4 Finger Clips<br />
1 Remover Tool<br />
24 Adhesive Strips<br />
24 Metal Hair Clips<br />
1 Comb<br />
Hair available in straight <strong>and</strong> wavy<br />
Certification not required.<br />
Call for details<br />
509-465-4795<br />
888-262-7020<br />
www.SoCap<strong>NW</strong>.com<br />
SALON OPENINGS<br />
WILSONVILLE PAUL MITCH ELL FO -<br />
CUS SALON HAS OPEN ING FOR STYL -<br />
IST will ing to use full cosmetology li cense.<br />
Commission vs. hourly. Email to:<br />
sniffur2@msn.com or call (503)998-4200 to<br />
schedule an interview.<br />
BUSY VAN COU VER SA LON LEAS ING<br />
STATIONS FOR STYL ISTS & SEP ARATE<br />
ROOMS FOR NAILS, ESTHETICIAN,<br />
MAS SAGE In clude re cep tion ist, sham poo, &<br />
towels. 1\2 month free to start & 1/2 month free<br />
with year lease. Great op por tu nity to build<br />
more cli en tele. (360) 921-3191<br />
HAIR STA TIONS AVAIL ABLE IN<br />
A BRIGHT, FUN SA LON cen trally<br />
lo cated in Issaquah, WA. Lease sta tions.<br />
FIRST MONTH FREE. (425)392-2712 /<br />
(206)979-9997<br />
OUT STAND ING LO CA TION IN VAN-<br />
COU VER HEIGHTS Sa lon is completely re -<br />
modeled <strong>and</strong> has 3 sta tions open for lease. Tired<br />
of no room? This is the sa lon for you! Eight stations<br />
in 1670 sq ft. This sa lon is a must see! Call<br />
Lisa @ (360)693-0973<br />
<br />
READY FOR A CHANGE?<br />
SHEAR RA DI ANCE SA LON in<br />
Progress Square (near Wash ington Square) is<br />
ready to welcome you <strong>and</strong> your cli entele.<br />
Part-time Nail Tech needed <strong>and</strong> hair stations<br />
avail able. Con tact Pauly 503-626-2531<br />
<br />
NAIL & HAIR SPE CIALISTS<br />
BRING YOUR TAL ENT! New Ped i-<br />
cure Spa Chair, Trendy REDKEN Color Bar.<br />
Along w/Tan ning, Wax ing, Fa cials, Eye lashes,<br />
Massage, Piercing & Cos metic Tat tooing are just<br />
a few awe some things you can of fer your cli ents<br />
at an es tablished sa lon in Yamhill County.<br />
Multi-cul tural <strong>and</strong> bi-lin gual en cour aged. Ms.<br />
M<strong>and</strong>el 503-888-4120.<br />
$500 HIR ING BONUS! Out going & mo tivated<br />
Hair styl ist with full (or al most full) cli entele<br />
wanted for a com mission position in our upscale<br />
sa lon in <strong>NW</strong> PDX. We are a Bum ble &<br />
bumble sa lon w/Jan Marini & Dermalogica<br />
skincare. Receptionist, laun dry & backbar provided.<br />
Position is 55/45% commission - you get<br />
55%, plus 15% for re tail sales & 100% of your tips!<br />
Join our team <strong>and</strong> we will pay you an ad ditional<br />
$500.00 as a hir ing bo nus! Contact Charlie;<br />
503-227-7750 Re sume & references re quired.<br />
PAYING TOO MUCH FOR LEASE?<br />
STUDIO THIRTY - P.T. & F.T. VERY<br />
LOW LEASE! Hip grow ing area that needs<br />
<strong>Stylist</strong>s for overflow. Some cli entele with 2 years<br />
min i mum ex pe ri ence. CALL (503)281-0605.<br />
<br />
<strong>NW</strong> PORTLAND NOB HILL<br />
NEIGH BOR HOOD PAUL MITCH -<br />
ELL FO CUS sa lon has openings for highly mo -<br />
ti vated, li censed Styl ists & Man i cur ists. Commission<br />
/ Lease avail able. Email:<br />
myshearbliss@gmail.com or call (503)241-4182<br />
to schedule view ing & interview.<br />
VAN COU VER SA LON OPEN ING<br />
10/1/2009 Now leas ing space for Styl ist, Nail<br />
Tech, Estehetician or LMT. In timate space<br />
with all new equiptment. CALL CAR OLYN<br />
FOR DE TAILS (360)567-0452<br />
LEASE OFFERS<br />
<br />
SALON#1 IS LOOK ING FOR 3<br />
TALENTED STYL ISTS TO LEASE<br />
STA TIONS FOR $350.00 PER MONTH.<br />
SELL YOUR OWN PRODUCTS. THIS IS A<br />
GREAT OP PORTUNITY! CALL PAM AT<br />
(503)255-8686 OR COME AND SEE ME AT<br />
1530 N.E. 172ND<br />
TIGARD / LAKE OS WEGO - ONE<br />
FULL-TIME HAIR STATION FOR<br />
LEASE at new sa lon in side Bally’s To tal Fit -<br />
ness Center. 1800 mem bers walk by per day.<br />
Call (503)320-4256<br />
SALON LAVONNE HAS AN OPEN ING<br />
FOR FULL OR PART-TIME STYL IST AND<br />
FULL OR PART-TIME NAIL TECH NI-<br />
CIAN Please send a re sume to: 14547 SW Westlake<br />
Dr., Lake Os wego, OR 97035 (503)968-7141<br />
FREE TRIP TO MEX ICO 5 sta tions for lease.<br />
$400 each. Sign a lease for 12 months <strong>and</strong> receive<br />
a free trip to Mex ico. 3061 W 11th, Eu gene Or e-<br />
gon. (503) 869-2926<br />
<br />
RE CES SION SPE CIAL FOR NAIL<br />
BUSI NESS PRO’S Bring your busi ness<br />
here <strong>and</strong> in crease your profits. Low lease, furnished<br />
nail <strong>and</strong> spa ped icure rooms, paid<br />
mal-practice, sell your re tail. NE 181st Portl<strong>and</strong>.<br />
Call Leona (503)666-3795<br />
SEEK ING SUPER MO TI VATED<br />
STYLIST WISHING TO CON TROL<br />
THEIR OWN DES TINY AT A BEAU -<br />
TIFUL SA LON IN DOWN TOWN<br />
PORT LAND Great staff, rea sonable rent<br />
<strong>and</strong> high den sity cli ent potential. Call Dan for<br />
details at ME Hair De sign (503)227-0322.<br />
NORTH SE ATTLE SA LON / STA TIONS<br />
FOR LEASE Hair stylist needed, lease or com -<br />
mission. Great lo cation. Fun, re laxed sa lon in<br />
fast grow ing neigh borhood. Great place to build<br />
your business. $500 per month. (206)783-1284<br />
<br />
HAIRSTYLIST & NAIL TECH<br />
LEASE STA TIONS AVAIL ABLE<br />
AT SHEAR PLEA SURE HAIR DESIGN<br />
LOCATED IN RA LEIGH HILLS,<br />
FRED MEYER SHOP PING CEN TER -<br />
BUSY, WELL ESTABLISHED, FULL<br />
SER VICE SA LON Must see be fore choos -<br />
ing a salon. (503)297-3305 or (503)557-8516<br />
Two Months Free Rent<br />
NORTHWEST STYLIST & SALON | OCTOBER 2009 | 15
PANKY & FRIENDS IS SEEK ING MO TI-<br />
VATED, PRO FES SIONAL AND<br />
FRIENDLY HAIR STYLISTS AND NAIL<br />
TECHS TO LEASE IN DOWN TOWN<br />
MILWAUKIE Full time <strong>and</strong> part time available.<br />
Call Panky (503)799-5973<br />
CLEAN, SPA CIOUS, WELL ES TAB-<br />
LISHED SA LON HAS HAIR STA TION<br />
OPEN INGS for you <strong>and</strong> some of your stylist<br />
friends! Private room also avail able soon for<br />
Esthetician, LMT, etc. Pleas ant work ing con -<br />
di tions at ex cel lent NE Port l<strong>and</strong> lo ca tion.<br />
(503)913-0986 or dlsouth@gmail.com<br />
BEAVERTON - UP SCALE SALON<br />
HAS OPEN INGS FOR FULL TIME<br />
HAIRDRESSERS AND ONE NAIL<br />
TECH NI CIAN FOR SPA PED I CURE<br />
AREA MUST HAVE CLI ENTELE.<br />
CLOSE TO PIER ONE IMPORTS ON<br />
BEAVERTON HILLSDALE HWY. REA -<br />
SONABLE LEASE WITH RE TAIL SPACE.<br />
(503) 381-1177<br />
HAIR STYL IST WITH CLI EN TELE<br />
WANTED FOR BUSY, FRIENDLY SA -<br />
LON - GREAT LO CATION IN SALMON<br />
CREEK Sell your retail or mine. Nice, clean<br />
work en vi ron ment. Mas sage Ther a pist also<br />
needed. Call Kathy (360)521-8171<br />
<br />
ARE YOU BOR ING? ARE YOUR<br />
FRIENDS AND CLIENTS BOR -<br />
ING? Are you tired of work ing in a high rent,<br />
high drama en vironment? We’re bor ing <strong>and</strong> we<br />
really like it that way. Quiet, pleasant, drama free<br />
salon in <strong>NW</strong> Portl<strong>and</strong> seeks Styl ist with bor ing<br />
haircut / color cli entele. $475 per month.<br />
(503)241-4339<br />
<br />
ARE YOU A KNOWLEDGABLE,<br />
OLDER STYL IST WITH CLI EN-<br />
TELE? My fam ily friendly shop on Main<br />
Street in Gresham needs you! Reasonable<br />
lease. Call eve nings after 5:30 (503)761-8240<br />
<br />
NEAR BEAVERTON MALL AT<br />
HALL BLVD. AND CE DAR HILLS<br />
BLVD. Br<strong>and</strong> new JEANNE SA LON has<br />
lease sta tions avail able for Hair stylists. We pro -<br />
vide Receptionist, pri vate station, sell own re tail.<br />
Call Tony (503)848-3491<br />
DOWN TOWN VAN COU VER - SA LON<br />
RE TREAT Hair stylist Sta tion for Lease. $500.<br />
Welcome to our re laxing <strong>and</strong> com fortable at mosphere.<br />
We are also leas ing a sep arate room for<br />
Nail Tech nician. Call (360)901-3382.<br />
ESTHETICIAN OPEN ING - LAKE<br />
OS WEGO, OR If you are an ex perienced<br />
Esthetician with cli entele, start the New Year in<br />
style at Elite Style Sa lon. Contribute to a creative<br />
<strong>and</strong> in spiring en vironment in the heart of Lake<br />
Oswego. Join a professional team of Styl ists,<br />
Mas sage Ther a pist <strong>and</strong> Estheticians ded i cated to<br />
pro vid ing a con sis tently su pe rior cli ent ex pe ri -<br />
ence. Spa cious skin care rooms are fully ap -<br />
pointed with beau tiful stor age cab inets <strong>and</strong> a<br />
stainless steel sink. Support ser vices in clude Re -<br />
cep tion ist, laun dry fa cil i ties <strong>and</strong> free cli ent parking.<br />
Lease only. Email: elitestyle@comcast.net<br />
Website: www.elitestylexperience.com<br />
<br />
UP SCALE GRES HAM SA LON<br />
HAS HAIR STA TIONS AVAIL -<br />
ABLE ~ 1/2 OFF FIRST MONTH’S<br />
LEASE Lease or com mission, FT or PT.<br />
Good lo cation with some walk-ins. Lease in -<br />
cludes re tail com mission <strong>and</strong> tow els. Must be<br />
ex pe ri enced <strong>and</strong> pro fes sional with cli en tele.<br />
(971)533-4333<br />
DON’T WAIT! Dolce <strong>Salon</strong> & Boutique<br />
located in side very busy Gresham Cas cade<br />
Ath letic Club has im me di ate open ing of hair<br />
sta tion <strong>and</strong> private Esthetician room. Won -<br />
derful work en vironment. Call for more in forma<br />
tion (503)781-2927<br />
<br />
SALEM ~ PRI VATE ROOM IN A<br />
NICE BOU TIQUE SA LON IN THE<br />
HEART OF DOWN TOWN Seek ing a Nail<br />
Tech or Styl ist, ta ble or chair pro vided. Sell<br />
your own product. Will rent fast so don’t de lay!<br />
Call John @ (503)399-9999 ~ $400 per month<br />
or $380 with one year lease.<br />
ES TAB LISHED GRES HAM SA LON HAS<br />
SPECIAL OF FERS ON STA TION<br />
LEASES starting at $250.00 per month. Call<br />
Sheryl at (503)666-6866.<br />
UP SCALE, DOWN TOWN SE AT TLE<br />
SALON - STA TION LEASE OP POR-<br />
TU NITY Well es tablished, New Eu ropean<br />
décor, suc cess ful styl ists, sup port ive at mo -<br />
sphere. Call Nello 206-441-0304<br />
<strong>NW</strong> PORT LAND SA LON SEEK ING<br />
MAN I CUR IST OR MAN I CUR IST /<br />
ESTHETICIAN Must be highly qualified <strong>and</strong><br />
fluent in English. Moderately up scale neighborhood.<br />
Quiet, drama free salon. Some clientele<br />
helpful. Lots of walk-ins. (503)241-4339<br />
DOWN TOWN PORT LAND IN TI MATE<br />
DAY SPA es tablished in down town for 19 years<br />
seeks Man i cur ist, 1/2 off first months rent, sell<br />
your own re tail. Ta ble <strong>and</strong> chairs provided. Call<br />
for de tails, $350 a month. (503)260-0806<br />
GREAT OP PORTUNITY AT A CUT<br />
ABOVE IN AL BANY, OR One full-time<br />
hair sta tion for lease. <strong>Salon</strong> es tablished for<br />
25 years. Located in strip mall on busy corner.<br />
High vis i bil ity. Come join our fun loving<br />
staff! Call (541)928-6783, ask for Charlie.<br />
ESTABLISHED <strong>NW</strong> THURMAN SA LON<br />
Stylish <strong>and</strong> con temporary, new equip ment. Are<br />
you ready to be in dependent? Part-time HAIR-<br />
STYL IST needed <strong>and</strong> PRI VATE FA CIAL /<br />
WAX ING room available. 1/2 off first month’s<br />
lease. (503)525-2930<br />
LAKE OS WEGO - PRI VATE ROOM<br />
WITH SHOWER FOR LEASE FOR<br />
MAS SAGE THER A PIST in nice, quiet<br />
mini-spa. Min imum two years experience<br />
with fol lowing. Sell your own products.<br />
Towels <strong>and</strong> sheets provided. Call Agi<br />
(503)635-9067<br />
OOH LA LA DAY SPA is looking for a Hairstyl<br />
ist. If you want to be your own boss, sell<br />
your own re tail <strong>and</strong> work in a mod ern sa lon in<br />
downtown Gres ham that has great park ing for<br />
your cli ents, this could be your new home.<br />
Wonderful start up spe cials. Con tact Lacee at<br />
503-348-0772<br />
LOOKING FOR TWO TAL ENTED<br />
STYLISTS TO LEASE WORKSTATIONS<br />
$299 per month plus utilities. Great op portunity!<br />
Also have two rooms for rent for Mas sage,<br />
Esthetician, Fa cials or Nails. Call Tatiana<br />
(541)998-8877 or visit 990 Holly Street, Junction<br />
City, OR (Across from McDonalds)<br />
Wed.-Sat. 11am-6pm<br />
TIGARD - NEWLY RE MODELED EU -<br />
ROPEAN SA LON FOR LEASE $1800<br />
per month. Beautiful Ital ian de cor. Five hair<br />
stations, one pedicure & two manicure. Call<br />
(503)747-5400<br />
REACH OVER 20,000 BEAUTY PROFES-<br />
SIONALS IN OR EGON AND WASHING-<br />
TON. For as lit tle as $40/month you can ad vertise<br />
to ev ery sa lon <strong>and</strong> bar bershop in the Pa cific<br />
Northwest. Go to www.nwstylist.com to place<br />
your ad now.<br />
16 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
DOWN TOWN SIS TERS, OR E GON - 31<br />
YR. ES TAB LISHED SA LON Three sta tions,<br />
manicure / pedicure area. Call Becki<br />
(541)548-7645 or (541)549-9611. All of fers will<br />
be considered!<br />
SALARY /<br />
COMMISSION<br />
RAIN SA LON IN BEAVERTON IS SEEK -<br />
ING EX PE RI ENCED STYL ISTS High<br />
com mis sion, full med i cal <strong>and</strong> den tal ben e fits,<br />
product commission <strong>and</strong> paid time off. Call<br />
(503)579-1500<br />
<strong>NW</strong> COL LEGE IS SEEKING IN STRUC-<br />
TORS AND SCHOOL SU PERVISORS in<br />
the Portl<strong>and</strong> Metro <strong>and</strong> the Eugene / Springfield<br />
area. We are look ing for self-mo tivated,<br />
strong ed ucators. If you are in terested in shar ing<br />
you knowl edge <strong>and</strong> want to join our team, please<br />
send re sume to snelson@nwcollege.edu<br />
HAIR DE SIGN STA TION AVAIL -<br />
ABLE IN BUSY ASHLAND, OR EGON<br />
LO CA TION (cor ner of 3rd Street <strong>and</strong><br />
Lithia Way). The at mosphere is modern <strong>and</strong><br />
professional, yet re laxed <strong>and</strong> comfortable. We<br />
are in terested in add ing skilled, cre ative <strong>and</strong><br />
self-motivated <strong>Stylist</strong>s (full or part-time) to<br />
our full ser vice sa lon. We of fer re ception ser -<br />
vice, towel ser vice, bev erage ser vice <strong>and</strong> ex -<br />
cellent cus tomer ser vice to you <strong>and</strong> your cli -<br />
ents. Please call or email Kelly,<br />
(541)552-0228 or ashl<strong>and</strong>salon@gmail.com<br />
MAN AGE MENT PO SI TION AVAIL-<br />
ABLE AT HIGH-END SA LON IN SE AT-<br />
TLE AREA Po sition re quires 7-10 years re lated<br />
experience. Must be avail able FT, eve nings <strong>and</strong><br />
weekends. Sal ary DOE. Send resume to: re -<br />
sume@proctorlane.com.<br />
SHOPS FOR SALE<br />
SALON 4 SALE IN EU GENE across<br />
from Willamette HS. Low rent. High foot<br />
traffic with plenty of walk ins. If you are in terested<br />
in run ning a sa lon with for mat like Super<br />
Cuts or Perfect Look Sa lon, please call me at<br />
(503)856-4944.<br />
<br />
LAKE OS WEGO, OR ~ SA LON /<br />
SPA FOR SALE Es tab lished sa lon of fers<br />
5 beau tifully ap pointed styl ist sta tions, 3 spacious<br />
private rooms, re ception area / re tail space, front<br />
desk, laun dry / break room. Owner / Styl ist is re -<br />
locating <strong>and</strong> seeks se rious buy ers. Email:<br />
elitestyle@comcast.net (503)705-3505<br />
Website: www.elitestylexperience.com<br />
<br />
ES TAB LISHED TURN-KEY<br />
BEAUTY SA LON, LACEY / OLYM -<br />
PIA AREA $8,900 OBO. Fully furnished with<br />
3 sta tions, 1 sta tion is a wet sta tion, sinks, chairs,<br />
dry ers, shelv ing, air con di tion ing, small fridge.<br />
Contact Deb bie: deb bie_pearce@comcast.net<br />
(360)870-1150 or (360)491-4955<br />
<br />
TIME TO RE TIRE - SIX<br />
(LEASE) STA TION SA LON with<br />
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OBO. Lo cated in Tigard, OR near King<br />
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ESTABLISHED 53 YEAR BAR BER BUSI -<br />
NESS IN CANYONVILLE, OR EGON<br />
Great op portunity. Call Jerry for more in formation<br />
@ (541)643-6148 (cell) or (541)839-6148<br />
(home)<br />
SALON FOR SALE IN AUBURN, WA Lo -<br />
cated in North Au burn Shop ping Cen ter. Sa lon<br />
comes with seven sta tions, one waxing, three<br />
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Price ne gotiable. Contact Wayne at<br />
(253)332-0627<br />
HAIR SA LON FOR SALE IN VAN COU-<br />
VER, WA Great busi ness op portunity! Easy ac -<br />
cess <strong>and</strong> busy traf fic lo cation. Has 4 hair sta tions,<br />
2 man icure, 2 ped icure. Please call<br />
(360)921-1816 for low price.<br />
SALON / SPA & REAL ES TATE FOR<br />
SALE ~ HOOD RIVER, OR EGON:<br />
You’ll feel right at home in this well es tablished<br />
full ser vice sa lon/spa in de sirable<br />
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with 12 yr cli entele: hair, nails, facials, spa<br />
treatments. Great location, plenty of park ing.<br />
50x100 C2 zoned lot. Tastefully up dated<br />
with beautiful is l<strong>and</strong> style décor, A/C, satellite<br />
mu sic. Owner mo tivated: $299,000. Call<br />
listing agent Julie Gilbert, Don Nunamaker<br />
Realtors, 2495 Cascade, Hood River, OR<br />
(541)387-6551.<br />
USED EQUIPMENT<br />
SPA EQUIP MENT FOR SALE Three Elite<br />
Pipeless Spa Pedicure Chairs with rolling mas -<br />
sage. $999 each. Dermalife Spa Jet Capsule with<br />
Vichy Shower, Aromatherapy, Chromatherapy,<br />
steam, sauna, vi bratory bed, mu sic, etc. $12,000.<br />
Synergy Ma chine with microdermabrasion / cel -<br />
lulite re duction. $7500. Spa equip ment & fur niture<br />
too nu merous to list. Call (503)440-0428<br />
NEW EQUIPMENT<br />
EL E GANT NAIL SUP PLY: We whole sale<br />
<strong>and</strong> re tail New & Used Sa lon Equipments, Sa lon<br />
Furniture <strong>and</strong> all br<strong>and</strong>-name prod ucts OPI,<br />
IBD, Gena, Cre ative, LaPalm… We of fer on line<br />
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LEARN NEW TECH NIQUES<br />
THROUGH DVD’S - FREE CAT-<br />
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cures, wax ing & hair re moval, mas sage, <strong>and</strong><br />
spa & body treat ments. 800-414-2434 -<br />
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BUSINESS<br />
OPPORTUNITIES<br />
MAKE $100 PER HOUR SHARP ENING<br />
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NORTHWEST STYLIST & SALON | OCTOBER 2009 | 17
Let Go <strong>and</strong> Grow Your Business<br />
Better Business<br />
Neil Ducoff<br />
A Message to <strong>Salon</strong> Owners<br />
Who Can’t Let Go<br />
You’ve done a great job growing your<br />
salon. You conceived it, nurtured it, <strong>and</strong><br />
added your blood, sweat <strong>and</strong> tears. Your<br />
creative fingerprint is evident throughout the<br />
company. As is often true for many founders,<br />
your salon embodies so much of who you<br />
are as a person. As the<br />
years click by <strong>and</strong> the<br />
salon matures, the<br />
founder constantly<br />
needs to evaluate his<br />
or her role within the<br />
business. For unless<br />
your goal is to remain<br />
a one-person shop,<br />
letting go is an important<br />
part of your salon’s growth process.<br />
Founders thrive on being in the thick of<br />
the action, making decisions <strong>and</strong> leading the<br />
charge. For many, letting go translates into a<br />
separation from some of those activities <strong>and</strong><br />
accountabilities that give their entrepreneurial<br />
lives meaning <strong>and</strong> fulfillment. For others,<br />
giving up control of more mundane tasks is<br />
difficult. The point is that for your company<br />
to succeed — <strong>and</strong> for you to continue to grow<br />
as a person — you must learn how <strong>and</strong> when<br />
to let go. Otherwise, your business stagnates,<br />
<strong>and</strong> so do you.<br />
To help with the process, consider these<br />
five factors:<br />
1. There can be tension between<br />
employees <strong>and</strong> founders. Founders who<br />
can’t let go hinder the growth of their teams<br />
by denying them the opportunity to make<br />
decisions <strong>and</strong> be accountable for growing the<br />
Unless your goal is to remain<br />
a one-person shop, letting go<br />
is an important part of your<br />
salon’s growth process.<br />
company. Yes, founders often create roadblocks<br />
to greater success.<br />
2. Succession planning is an essential<br />
piece of the life cycle of a company.<br />
Founders who can’t let go jeopardize the<br />
survival of their companies, because successors<br />
are not groomed. You buy life insurance<br />
to protect your family. Utilize succession<br />
planning to protect your company.<br />
3. The selling price of a company is<br />
influenced by the role of the founder.<br />
When the role of the founder is so tightly<br />
woven into company operations, it can be<br />
difficult to tell where the founder ends <strong>and</strong><br />
the company begins. It can complicate an<br />
acquisition by forcing<br />
the buyer to retain the<br />
founder in a key role.<br />
And for a founder who<br />
just wants to get out, he<br />
or she gets stuck in the<br />
company, because the<br />
selling price includes a<br />
commitment to stay on.<br />
4. Letting go of the controls gives a<br />
founder the freedom to use strengths<br />
<strong>and</strong> talents. What more could a founder ask<br />
for than to have a successful company that allows<br />
her to do what she does best? Innovate,<br />
sell, negotiate, train, schmooze with customers<br />
or work on that special project — it’s<br />
the freedom to express oneself in the most<br />
positive ways without the daily operational<br />
pressures causing a hindrance.<br />
5. Letting go begins the day you hire your<br />
first employee. The process continues every<br />
day that you are involved with your company.<br />
Neil Ducoff is the founder <strong>and</strong> CEO of Strategies, a business training <strong>and</strong><br />
coaching company specializing in the salon <strong>and</strong> spa industry. Ducoff is the<br />
author of Fast Forward, the definitive business resource book for salons <strong>and</strong><br />
spas. Ducoff’s new book, No-Compromise Leadership, is available at www.<br />
amazon.com. For a signed copy, go to www.strategies.com. You can email<br />
Neil at neil@strategies.com.<br />
READ IT! SAVE IT! PRINT IT! NOW AVAILABLE ONLINE!<br />
View this article <strong>and</strong> more at www.stylistnewspapers.com<br />
October 2009<br />
11: Iorio Beauty <strong>Salon</strong> Forecast, New Castle, PA 1-888-445-9050<br />
11-12: Mid-American Beauty Classic, Columbus, OH<br />
www.premiereshows.com<br />
11: Central Coast Hair Design & Beauty Expo, Santa Cruz, www.<br />
cocoanutgrovesantacruz.com/hairshow<br />
11-12: Passion Intl Stylebooks 2009 Photography Competition<br />
- Passion Family Stylebooks, Chicago, IL (703)359-6000 ext. 22<br />
11-12: Professional Beauty Manchester, www.professionalbeauty.co.uk/manchester<br />
14: Welcome to Our World sponsored by the Professional Beauty<br />
Federation 800.468.2274 x3437<br />
17-19: Intercoiffure Fall Atelier, New York www.intercoiffure.us<br />
1-800-442-3007<br />
17-19: <strong>Salon</strong> International, London, www.salonexhibitions.co.uk<br />
18: Maly’s presents Undressed - Creativity Exposed, Irvine, CA<br />
www.malys.com<br />
18: Beauty School Forum, Barristar Productions, Phoenix, AZ<br />
www.barristar.com 800 SHOW-432<br />
18-19: Premiere Birmingham, AL www.premiereshows.com<br />
18-19: Heartl<strong>and</strong> Beauty Expo, St. Paul, MN<br />
www.heartl<strong>and</strong>beautyexpo.com<br />
25: I.E.C.A. presents Haute Hair Competitions & Runway Presentations,<br />
Northern Quest Casino, Airway Heights, WA (509)838-8242<br />
www.iecaspokane.com<br />
25-26: Texas Beauty Show, Dallas, TX 512-415-8300<br />
www.texasbeautyshow.com<br />
25-26: International Congress of Esthetics <strong>and</strong> Spa, Philadelphia,<br />
PA 800.471.0229 or visit www.LNEONLINE.com<br />
25-26: ABA Canada Beauty Show - Moncton www.abacanada.com<br />
25-26: Strategies presents High-Performance Front Desk Training,<br />
Centerbrook, CT www.strategies.com<br />
25-27: Goldwell Trend Zoom, Las Vegas goldwell-northamerica.com<br />
25-27: Strategies Business Series 4.0 - Session 1 of 4, Centerbrook,<br />
CT www.strategies.com<br />
November 2009<br />
1-2: San Juan Beauty Show 2009, San Juan, Puerto Rico,<br />
www.sanjuanbeautyshow.net<br />
1-3: Cash Flow Camp, Wash., DC www.inspiringchampions.com<br />
2: Rise - Maly’s Business Forum, San Francisco, CA www.malys.com<br />
7-8: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS<br />
Florida, www.iecsc.com<br />
8-9: <strong>Salon</strong> <strong>and</strong> Spa Buyers Bazaar, Pomona, CA, Fairplex Event<br />
Center, 800-859-9247, www.sasbb.com<br />
OCTOBER<br />
Fast Application Fusion Method Extensions, Classes Every<br />
Monday. Call for information (360)420-6939<br />
18: Paul Mitchell the school Portl<strong>and</strong> presents ABC Cutting<br />
Class, Portl<strong>and</strong>, OR (503)222-7687<br />
18: <strong>Salon</strong> Services & Supplies presents Eufora: Up Close &<br />
Personal, Owners’ Think Tank, Renton, WA 800-251-4247 x226<br />
19: Tresjolie presents Hair Extension Level II - Double Hair<br />
- Length / Color / Volume, Portl<strong>and</strong>, OR (503)453-3259 www..<br />
extensions4hair.net<br />
19: S.H.E. Consultants presents Education & Application in Hair<br />
Extensions Training, Seattle, WA 1-888-806-6549<br />
19: <strong>Salon</strong> Services & Supplies presents Eufora: Owners’ Think<br />
Tank, Spokane, WA; Davines: ShoppingSpace, Portl<strong>and</strong>, OR 800-251-<br />
4247 x226<br />
19: Design Essentials Pro. Knowledge, Salem, OR (503)643-3553<br />
19: So.Cap USA presents Hair Extension Certification Classes,<br />
Portl<strong>and</strong>, OR & Spokane, WA (888)262-7020 www.SoCap<strong>NW</strong>.com<br />
21: <strong>Salon</strong> Services & Supplies presents Keratin Complex Certification,<br />
Portl<strong>and</strong>, OR 800-251-4247 x226<br />
24: Four Seasons presents OPI Axxium <strong>and</strong> Absolute Classes,<br />
Eugene (503) 760-5388<br />
24-25: Westmore Academy of Cosmetic Arts presents Airbrush,<br />
Burbank, CA 1-877-978-6673<br />
25: Four Seasons presents OPI Axxium, Portl<strong>and</strong> (503) 760-5388<br />
26: <strong>Salon</strong> Services & Supplies presents Keratin Complex Certification,<br />
Spokane, WA; Youngblood: Professional Makeup Artistry,<br />
Spokane, WA 800-251-4247 x226<br />
26: Ed Wyse Beauty Supply presents EZ FLOW Intro to Design<br />
Nails H<strong>and</strong>s On Acrylic Class, Bellingham, WA www.edwyse.com<br />
26: Four Seasons presents OPI Absolute, Portl<strong>and</strong> (503) 760-5388<br />
26-11/13: Westmore Academy of Cosmetic Arts presents Makeup<br />
for Beauty, Fashion & Glamour, Burbank, CA 1-877-978-6673<br />
28-Dec.30: SPAWHO.COM, Inc. presents Top Gun Front Desk<br />
Training - Online Webinar Course www.spawho.com, click training<br />
8-9: Passion Intl Stylebooks 2009 Photography Competition - Passion<br />
Family Stylebooks, Washington, DC (703)359-6000 ext. 22<br />
8-10: Strategies presents Success for Today’s <strong>Salon</strong>/Spa Manager<br />
, Centerbrook, CT www.strategies.com<br />
8-11: Strategies Incubator, Centerbrook, CT www.strategies.com<br />
13-17: AACS Convention, Phoenix, AZ www.beautyschools.org<br />
15: NailPro Sacramento, 888.491.8265 www.nailpro.com<br />
16: NailPro Institute. 888.491.8265 www.nailpro.com<br />
15-17: Strategies presents No-Compromise Leadership, Centerbrook,<br />
CT www.strategies.com<br />
<br />
15-17: Champ Camp, San Diego www.inspiringchampions.com<br />
January 2010<br />
10-17: Supernatural <strong>Salon</strong> Cruises, Southern Caribbean, 800-<br />
676-5264 www.<strong>Salon</strong>Cruises.com<br />
30-2/1: International <strong>Salon</strong> <strong>and</strong> Spa Expo, Long Beach, CA 800-<br />
468-2274 www.probeauty.org/isse<br />
February 2010<br />
20-21: Spa & Resort Expo <strong>and</strong> Conference, Los Angeles, CA<br />
www.spa<strong>and</strong>resortexpo.com www.medaestheticsconference.com<br />
<br />
28-3/1: ABA Canada - Toronto, Canada www.abacanada.com<br />
March 2010<br />
7-9: IBS NewYork, New York www.ibsnewyork.com<br />
7-9: International Esthetics, Cosmetics <strong>and</strong> Spa Conference IESCS<br />
New York, www.iecsc.com<br />
7-9: Professional Beauty London, www.professionalbeauty.<br />
co.uk/london<br />
13-15: Day Spa Expo, Las Vegas, NV www.dayspaexpo.com<br />
14: Beauty School Forum, Barristar Productions, Orl<strong>and</strong>o, FL<br />
www.barristar.com 800 SHOW-432<br />
14-15: ABA Canada - Montreal, Canada www.abacanada.com<br />
22-22: Spectrum International Beauty Expo, Los Angeles, CA<br />
www.spectrumintlbeautyexpo.com 310-680-7367<br />
27-29: America’s Beauty Show, Chicago, IL call 1-800-648-<br />
2505 www.AmericasBeautyShow.com<br />
27-29: America’s Expo for Skin Care <strong>and</strong> Spa, Chicago, IL<br />
www.AmericasExpo.com or call 1-800-648-2505.<br />
22-29: America’s Latino Beauty Congress, Chicago, IL call 1-<br />
800-648-2505 or visit www.AmericascBeautyShow.com/Congreso.<br />
April 2010<br />
10-12: International Congress of Esthetics <strong>and</strong> Spa, Miami<br />
Beach, FL 1-800-471-0229 tradeshow@LNEONLINE.com<br />
NOVEMBER<br />
2: <strong>Salon</strong> Services & Supplies presents AG: Metamorphosis Cutting<br />
Techniques & Red Carpet Styling, Spokane, WA 800-251-4247 x226<br />
2: Tresjolie presents Hair Extension Level I Color <strong>and</strong> Design<br />
Training, Portl<strong>and</strong>, OR (503)453-3259 www..extensions4hair.net<br />
7-8: Westmore Academy of Cosmetic Arts presents Hairstyling<br />
101, Burbank, CA 1-877-978-6673<br />
9: <strong>Salon</strong> Services & Supplies presents Five Senses of Davines<br />
Dinner, Portl<strong>and</strong>, OR 800-251-4247 x226<br />
9: S.H.E. Consultants presents Education & Application in Hair<br />
Extensions Training, Seattle, WA 1-888-806-6549<br />
9-13: Westmore Academy of Cosmetic Arts presents The Westmore<br />
Method - 5 Looks / 5 Days, Burbank, CA 1-877-978-6673<br />
14-15: Westmore Academy of Cosmetic Arts presents Naturalash<br />
Eyelash, Burbank, CA 1-877-978-6673<br />
15: Paul Mitchell the school Portl<strong>and</strong> presents Business Building<br />
& Color Class, Portl<strong>and</strong>, OR (503)222-7687<br />
16: So.Cap USA presents Hair Extension Certification Classes,<br />
Portl<strong>and</strong>, OR & Spokane, WA (888)262-7020 www.SoCap<strong>NW</strong>.com<br />
16: Tresjolie presents Hair Extension Level I Color <strong>and</strong> Design<br />
Training, Portl<strong>and</strong>, OR (503)453-3259 www..extensions4hair.net<br />
16: Design Essentials Product Knowledge / Retail - Call for more<br />
information (503)643-3553<br />
16: S.H.E. Consultants presents Education & Application in Hair<br />
Extensions Training, Seattle, WA 1-888-806-6549<br />
21-22: Westmore Academy of Cosmetic Arts presents Eyes Only,<br />
Burbank, CA 1-877-978-6673<br />
30: Design Essentials Retail - Holiday Gift Ideas - Call for more<br />
information (503)643-3553<br />
DECEMBER<br />
7: S.H.E. Consultants presents Education & Application in Hair<br />
Extensions Training, Seattle, WA 1-888-806-6549<br />
14: S.H.E. Consultants presents Education & Application in Hair<br />
Extensions Training, Seattle, WA 1-888-806-6549<br />
18 | OCTOBER 2009 | NORTHWEST STYLIST & SALON
WHAT’S NEW IN THE MARKET<br />
1. Perfect Straightening for Any Type of Hair<br />
Monroe Brush has taken the best performance elements of their most famed brushes <strong>and</strong> blended<br />
them together in the latest innovation to control <strong>and</strong> straighten any type of hair with the Monroe<br />
Bravado.<br />
Utilizing Monroe’s hourglass shaped barrel for even control of the roots, the Monroe Bravado<br />
creates perfect tension across the bristling area, providing perfect styling that mimics the shape of the<br />
head. Perfect tension in the bristling area creates a perfectly straight finish in any type of hair.<br />
The first cut boar bristles provides shine <strong>and</strong> closes the cuticle of the hair. Boar bristles mixed<br />
with nylon <strong>and</strong> a thermal quill offer the extra hold needed for perfect straightening of any type of hair,<br />
especially very curly hair.<br />
The extra lightweight wood h<strong>and</strong>le with foam for comfort alleviates the signs of Carpal Tunnel<br />
Syndrome. For more information call 877-278-7401 or visit monroebrush.com<br />
2. HBL — Innovative Br<strong>and</strong> for Health • Beauty • Life<br />
More than just another beauty product, HBL encompasses mind, body <strong>and</strong> senses to create a<br />
completely new experience of Health • Beauty • Life. The HBL line consists of 12 premium products<br />
that offer cleansing, conditioning <strong>and</strong> styling solutions for every hair type.<br />
All HBL products are pH balanced <strong>and</strong> stable to mimic the body’s natural balance <strong>and</strong> are specifically<br />
formulated using the highest quality ingredients to offer healthier results for all hair types. Without<br />
the use of harsh sulfates <strong>and</strong> free from parabens, MEA’s, DEA’s, TEA’s, most PEG’s, Hydrogenated<br />
Oils, magnesium sulfate, Isopropyl Alcohol, Glycols, petroleum <strong>and</strong> sodium hydroxide, HBL is gentle<br />
on hair <strong>and</strong> skin, while providing uncompromised performance.<br />
HBL is the brainchild of Patrick Dockry, President of USP, <strong>and</strong> co-founder of ENJOY hair care.<br />
For more information on HBL, please visit www.hblhaircare.com.<br />
3. Get Organized in 2010<br />
Melissa’s <strong>Salon</strong> Concepts introduces the ultimate dated salon organizer for acquiring a complete<br />
week of records.<br />
The attractively designed calendar / organizer compiles a complete set of records from appointments,<br />
weekly-monthly-yearly scheduling, <strong>and</strong> income <strong>and</strong> expense recap sheets. The future<br />
appointment scheduling, trade show schedules, <strong>and</strong> special date <strong>and</strong> calls section makes planning <strong>and</strong><br />
organizing easier with a special section for website <strong>and</strong> email registry.<br />
Used <strong>and</strong> approved by nail techs, stylists, salon owners, skincare specialists, educators, manufacturer’s<br />
representatives <strong>and</strong> beauty schools, the Melissa’s <strong>Salon</strong> Organizer provides the professional<br />
approach to dated organizers.<br />
For more information visit www.MelissaMSC.com or call 1-800-445-2020.<br />
4. Multicultural Approach for Caring for Hair<br />
Twisted Sista has a unique edge, spanning the diverse <strong>and</strong> eclectic mix of ethnic products. Whether<br />
black or white, Asian or Hispanic, Twisted Sista’s multicultural approach for caring for hair is an appealing<br />
concept that is establishing it as one of the most recognized cutting edge hair br<strong>and</strong>s.<br />
The success of the br<strong>and</strong> is due to staying true to its core proposition: illuminating frizz from both<br />
curly <strong>and</strong> straight hair. The products are especially formulated to guard against the stresses <strong>and</strong> strains<br />
of modern living featuring a UV filter, plant protein <strong>and</strong> antioxidants to fight damaging free radicals.<br />
Other ingredients include shine enhancers <strong>and</strong> conditioning agents to protect hair from the elements<br />
while improving condition <strong>and</strong> manageability.<br />
Twisted Sista product line consists of De-Frizz Shampoo <strong>and</strong> Conditioner, Thirsty Hair Shampoo<br />
<strong>and</strong> Conditioner, Curl Activator, 30 Second Curl Spray, Different Strokes Serum <strong>and</strong> Relaxing<br />
Straightening Crème. For more information contact Stephen Durham at (949) 370-5081 or email<br />
stephen@urbantherapylondon.com.<br />
5. Powerful Compact Clipper Has Ceramic Blade<br />
Andis Company’s new RAX clipper combines a powerful, maintenance free rotary motor with an<br />
adjustable ceramic blade to deliver a consistent performance all day, every day. The clipper is compact<br />
<strong>and</strong> comfortable to hold, with a sleek black housing made of no-slip, soft grip material, designed to<br />
reduce h<strong>and</strong> fatigue.<br />
Andis’ CeramicEdge Blades, patent pending, are equipped with a certified zirconium oxide ceramic<br />
cutter. Using this new ceramic material for the upper blade keeps the blade up to 75% cooler than conventional<br />
steel cutters. The patented design of the CeramicEdge blades incorporates break resistance, so<br />
the blades are less likely to be damaged if dropped while they’re being changed.<br />
Designed to last for years, the RAX clipper is maintenance free <strong>and</strong> requires no oil or greasing of<br />
internal parts. To find a distributor, call 800-558-9441 or visit www.<strong>and</strong>is.com.<br />
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Have your product considered for the <strong>Stylist</strong> & <strong>Salon</strong>’s What’s New section. Send press releases with a photo to Managing Editor Lisa Kind<br />
at editor@stylistnewspapers.com or mail to <strong>Stylist</strong> & <strong>Salon</strong> <strong>Newspapers</strong>, 1750 SW Skyline Blvd., Suite 24, Portl<strong>and</strong>, OR 97221.<br />
NORTHWEST STYLIST & SALON | OCTOBER 2009 | 19
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