ANNUAL REVIEW master Final3a - St Vincent's University Hospital

St. Vincent's Private Hospital
Support Services Division
The Support Services Division incorporates Reception, Security, Hygiene Services, Household Services,
Maintenance, Projects, Patient and Staff Catering.
Reception
Margaret English and a staff of nine provide reception and front of house services throughout the hospital.
As reception is the first point of call for both patients and visitors the primary function is to promote a friendly
and efficient environment.
Some of the service improvements during the year were:
A new shift is now in place on Saturdays to facilitate the checking in of day care patients.
Security improvements included a new procedure for the registration of visitors and contractors and also our
nightly surveillance and lock up procedures were updated.
A system is now in place at reception for the dissemination of pathology reports. This system is working well
since March of last year.
In August a new system for contacting the cardiac team was put in place. There is also a tested contingency
link with the switchboard team in St. Vincent’s University Hospital.
A welcome is also extended to the new members of the team Andrew Reilly, Maureen Finnigan and Liz
Murphy.
Household Services
Yvonne Gleeson, Household Services Officers has a team of 5 who provide a six-day service. The team
provides support in relation to hygiene, laundry, and hotel services throughout the hospital.
Some of the Improvements during the year were:
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