ANNUAL REVIEW master Final3a - St Vincent's University Hospital

St. Vincent’s Healthcare Group Limited - Annual Review 2007
Department - Quality, Risk and Consumer Affairs
Plans for 2008:
• To develop and implements a Quality Strategy for SVUH and undertake external validation of the
self- assessment completed in 2007.
• Participation in national accreditation/quality improvement schemes and review of the accreditation
/quality improvement team structure.
• To develop organisation – wide quality improvement initiatives
• To develop and implement a hospital Policy for the Management for Complaints and develop a
Customer Care standard and programme for staff
• To develop a Complaints Database – which can help us provide more meaningful reports for
stakeholders
• To promote Staff & Public awareness of the complaints process– posters / leaflets / internet &
intranet information
• To enhance Patient / Consumer engagement through patient feedback groups
• To develop new patient information packs and expand the amount of patient and visitor information
available via our website and other external vehicles and ensure they are accurate and up-to date
at all times.
• To design, develop and launch a new Intranet for St. Vincent’s Healthcare Group
• To develop and foster strong links and relationships with our Primary Care colleagues.
• To organise and co-ordinate a showcase of quality improvements.
• To deliver Root Cause Analysis Train the Trainer Programme and a Falls Assessment Project
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