ANNUAL REVIEW master Final3a - St Vincent's University Hospital

St. Vincent’s Healthcare Group Limited - Annual Review 2007
Department - ICT
Planned Initiatives for 2008
Departmental Systems
We plan to develop a suite of integrated clinical departmental systems commencing in areas such as Arthritis,
Cystic Fibrosis and Dermatology. These applications will form a clinical data repository with interfaces to the
Patient Administration System (PAS) and diagnostic systems such as Pathology and advanced reporting
tools.
PAS enhancements:
We will implement a number of PAS developments covering functional changes and increased data integrity
measures. It will also include Patient Wristbands, a bar-coded patient wristband system. This will produce
wristbands with typed rather than handwritten patient details thus reducing the risk of incorrect identification.
The wristband will also include a code 39 and 2D barcode, which will be a cornerstone of initiatives in areas
such as Phlebotomy, Pharmacy and Haemovigilance.
iCM Clinicals and Pathology Order Communications
This is a patient centred portal for clinicians and a solution for clinician requesting of Pathology
investigations. OCM provides for the electronic raising/transmission of orders and the gathering/receipt of
results between patient based departments or locations and ancillary departmental systems.
We intend to create a Bed Management module as an add-on application to our existing patient
administration system to improve patient flow from admission to discharge. This system will help to achieve
this by accurately deriving bed availability by improving bed occupancy and automating key elements of bed
turnaround.
Infrastructure and Support
2007 was a very busy year for our helpdesk; we upgraded our Touchpaper Helpdesk System to an ITIL
standard to include an end user satisfaction response, end user web portal, integrated reporting, detailed
auditing and remote management of all computers. There were 12,258 calls logged to our helpdesk
throughout 2007 with 82.26% of them closed within the agreed SLA. This has continuously improved
throughout the year. In Q4 we closed 89.1% of all calls within the agreed SLA.
We continued to upgrade our Network that is now complete. We also upgraded our link to the Internet to
100Mb with a second 100Mb planned for installation by the start of 2008. Our network has also been fully
extended to include SMH and SVPH. Our links to other hospitals have also expanded with fast links to
Beaumont, National Maternity Hospital, Our Lady’s Hospice to name but a few and these links are now being
fully used for systems such as PACS. We started a campus wide Wireless Network rollout which will be
finished by the end of Q2 2008.
We implemented a new SAN 11Tb (Storage Area Network) with a second one being implemented in 2008
for full DR/BCP. We focused heavily on designing robust systems installing two VM Servers and two Blade
Server Chaises. This has allowed us to offer truly highly available solutions including LABS, Ensemble, File
& Print, Regional Cancer System, SQL, Tomcat, HR Wiztec, QPulse and DI Diver to name but a few.
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