Corporate Brochure - Steria
Corporate Brochure - Steria Corporate Brochure - Steria
Intelligent cost management 16 Achieving and sustaining the transformation of an organisation often depends on establishing mutual trust and a close-working commitment to achieving common goals. Business sector Health care Expertise Business Process Outsourcing Geography UK Such a commitment characterises Steria’s long-standing relationship with the UK National Health Service. Managing costs is a key priority of any efficient business; it can literally be a life saver when your business is health care and the benefits translate directly into improving critically needed health care services. The UK National Health Service is the world’s largest publicly-funded health service, divided into more than 400 separate health trusts, all requiring comprehensive back office support to deliver essential health services. Steria has entered into an innovative partnership with the UK Department of Health, delivering shared services for over 130 NHS trusts so far, enabling significant operational efficiencies in areas such as back office and Finance and Accounting services like managing the payment of wages for 200,000 NHS employees, managing €36 billion of NHS spend. NHS Shared Business Services employs over 1,400 people, processing more than 4.5 million transactions annually and aiming to achieve savings of between 20% and 40% for NHS trusts. The 50:50 joint venture between Steria and the Department of Health has been in place since 2005, and NHS Shared Business Services (NHS SBS) is now the market leader in business support services for the NHS. Being the largest platform in Europe for shared services, it shows how to achieve economies of scale whilst demonstrating world-class service excellence. In June 2010 the joint venture presented a €1.20 million royalties cheque to the Department of Health; this is in addition to the operational efficiencies and substantial cost savings already achieved by existing NHS SBS clients. This is a true partnership between Steria and the NHS to deliver real value under challenging conditions. We share more than services by working together. By listening and learning, Steria designed effective ways of operating and achieving continuous improvement, whether transferring NHS employees to NHS SBS in 2005 or establishing Client User Forums and special Working Parties to meet the changing needs of financial management in the NHS. Peter Coates CBE, Commercial Director, Department of Health observes: “If someone can deliver management information, professional business intelligence and better reporting at the right price, then it makes commercial sense to use them… We’ve had a hugely positive experience and our model is now 50% onshore / 50% offshore, operating as one organisation… It’s a true business partnership built on trust.” More than 27 million people in England currently have NHS healthcare delivered by NHS SBS clients. The partnership is targeted to double by 2014, and looks set to free up to €275 million of savings over a 10 year period. This is the equivalent of 12,500 extra nurses, clearly demonstrating the real-world advantages of collaborative cost management innovation. Sharing services means improving health care, as well as making cost and efficiency savings.
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- Page 1 and 2: Discover...
- Page 3 and 4: Discover Steria. a
- Page 5 and 6: Sharing our expertise 20 9 Our offe
- Page 7: Global strength, local touch A prov
- Page 10 and 11: … Recognising the connection betw
- Page 12 and 13: 08 Tackling business challenges
- Page 14 and 15: Collaborative creativity Innovation
- Page 16 and 17: The need to find more sustainable w
- Page 18 and 19: Highly reliable, quality products E
- Page 22 and 23: The need for more robust corporate
- Page 24 and 25: Sharing our expertise 20
- Page 26 and 27: Our offerings Our services and solu
- Page 28 and 29: Develop Develop At Steria we combin
- Page 30 and 31: Norway Sweden Belgium France Spain
- Page 32 and 33: What makes us different What we do,
- Page 34 and 35: 30 Sharing our vision
- Page 36 and 37: At Steria we are constantly devisin
- Page 38 and 39: Behind the scenes, every day, Steri
- Page 40: Discover The Power of Sharing. Disc
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