Corporate Brochure - Steria

Intelligent cost management
16
Achieving and sustaining the
transformation of an organisation
often depends on establishing
mutual trust and a close-working
commitment to achieving
common goals.
Business sector Health care
Expertise Business Process
Outsourcing
Geography UK
Such a commitment characterises Steria’s long-standing relationship
with the UK National Health Service. Managing costs is a key priority
of any efficient business; it can literally be a life saver when your
business is health care and the benefits translate directly into improving
critically needed health care services.
The UK National Health Service is the world’s largest publicly-funded
health service, divided into more than 400 separate health trusts, all
requiring comprehensive back office support to deliver essential health
services. Steria has entered into an innovative partnership with the UK
Department of Health, delivering shared services for over 130 NHS
trusts so far, enabling significant operational efficiencies in areas such
as back office and Finance and Accounting services like managing the
payment of wages for 200,000 NHS employees, managing €36 billion
of NHS spend.
NHS Shared Business Services employs over 1,400 people, processing
more than 4.5 million transactions annually and aiming to achieve
savings of between 20% and 40% for NHS trusts.
The 50:50 joint venture between Steria and the Department of Health has
been in place since 2005, and NHS Shared Business Services (NHS SBS)
is now the market leader in business support services for the NHS.
Being the largest platform in Europe for shared services, it shows how
to achieve economies of scale whilst demonstrating world-class service
excellence. In June 2010 the joint venture presented a €1.20 million
royalties cheque to the Department of Health; this is in addition to the
operational efficiencies and substantial cost savings already achieved
by existing NHS SBS clients.
This is a true partnership between Steria and the NHS to deliver real value
under challenging conditions. We share more than services by working
together. By listening and learning, Steria designed effective ways of
operating and achieving continuous improvement, whether transferring
NHS employees to NHS SBS in 2005 or establishing Client User Forums
and special Working Parties to meet the changing needs of financial
management in the NHS. Peter Coates CBE, Commercial Director, Department
of Health observes: “If someone can deliver management information,
professional business intelligence and better reporting at the right price,
then it makes commercial sense to use them… We’ve had a hugely positive
experience and our model is now 50% onshore / 50% offshore, operating
as one organisation… It’s a true business partnership built on trust.”
More than 27 million people in England currently have NHS healthcare
delivered by NHS SBS clients. The partnership is targeted to double by
2014, and looks set to free up to €275 million of savings over a 10 year
period. This is the equivalent of 12,500 extra nurses, clearly demonstrating
the real-world advantages of collaborative cost management innovation.
Sharing services means improving health care, as well as making cost
and efficiency savings.