Corporate Brochure - Steria

Highly reliable, quality products
Engaging customers means
always staying at least one step
ahead of their demands. Being
able to do this competitively,
means having the systems in
place to connect innovation
with assured delivery as swiftly
as possible. The quicker the
innovation cycle, the more robust
and responsive these systems
need to be.
Business sector Telecoms
Expertise Testing
Geography France
Keeping pace with relentless market demands, but without risking
product or service failure is the challenge Steria is tackling for
French telecoms giant SFR, through our robust and responsive
testing services.
In the fast-moving, highly competitive world of telecommunications,
customer loyalty depends on staying in tune with their lifestyles and
responsive to their demands. You’re only as good as your last product
or marketing initiative, requiring first-to-market innovation backed
up by absolute assurance of delivery. Rigorous testing is vital to any
marketing cycle, requiring deep sector knowledge, robust systems
and flexible resourcing.
That’s what SFR (France’s second telecoms operator) has come to
expect and demand from Steria, a long-term partner who helps them
maintain market share in an aggressively competitive field. Since
2005 our comprehensive validation functions have been providing
the critical interface between SFR’s services and its 20.4 million mobile
customers, a green light to market relying on a shared commitment
to responsiveness and results. Results are our responsibility and
reputation with SFR, working closely with its ‘end-to-end validation‘
unit (DIVB), based at Courbevoie near Paris to create and maintain
a copy of its network. This allows us to replicate user demands across
all platforms. From SMS to voice, data, games and customer service,
the SFR brand experience relies on the supplier delivering what it
promises through its marketing, and Steria’s validation systems
responding to all its demands.
14