Corporate Brochure - Steria

The need to find more sustainable
ways of working is a challenge
affecting everyone, but it can
benefit every organisation if
environmental impact is lessened
through more efficient business
operations. Business efficiency is
good news for everyone: you, your
shareholders, your customers and
the whole community.
Steria’s work for the Northern Ireland Civil Service shows how
streamlining processes, saving wastage, and optimising public finances
can align sustainability, community and business objectives.
The Northern Ireland Civil Service (NICS), is undergoing widespread
reform, aiming to create greater efficiencies to better serve its citizens.
A key pillar of this agenda is the move to a paperless office environment.
This will make a significant difference, as 2.2 million documents were
previously produced each year. This objective affects some 18,000 civil
servants across 400 governmental buildings, requiring the largest
document and records management installation in northern Europe.
This migration from a paper-based to an Electronic and Document
Records Management (EDRM) regime had to be achieved from scratch,
as there was no prior EDRM experience in this environment, and no
standardisation across 11 geographically dispersed and culturally
diverse departments. A challenge Steria accomplished in just
14 months from commission to completion.
The task drew on Steria’s seasoned expertise and proven methodologies
in deploying EDRM solutions. The need for absolute security for the
system was paramount, given the sensitivity of many of the documents
deriving from an administration with a troubled political history.
Secure, but also immediately accessible and robust. A primary and
secondary data centre, supported by 100s of new servers ensured
continuity of service with water-tight security.
But the challenge involved instilling understanding, and coordinating
people, as much as infrastructure and protocols. Sharing knowledge
and a common vision, as well as systems and procedures. And changing
a collective mindset as well as transforming an office environment.
Accomplishing all this was critical to the success of the project, and
was achieved by a comprehensive training programme rolled-out in
parallel with the process of digitisating and integration. This was a
huge logistics endeavour, given the geographical dispersal of offices,
and involved training 3,000 users a month on a roll-out road-show.
Governance and teamwork were also vital to success, with an
executive comprising the highest-level civil service and supplier
representation to ensure decisions were made, and milestones were
met. Sir John Semple, former Head of NICS and Chairman of the
Records NI Governance Committee, comments: “Steria has delivered
a significant Change Programme that in my experience has been an
overwhelming success. The flexibility, professionalism and ‘can-do
attitude’ are attributes I would encourage any potential partner
to display whilst working on any major government project.”
Practical solutions
Business sector Public sector
Expertise Combined business
process and change
management programme
Geography UK
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