Corporate Brochure - Steria

Discover...

Discover The Power
of Sharing.

Discover
Steria.
a

Tackling business challenges
8
9
Collaborative creativity
to rise to real-world challenges
9
10
Practical solutions for
sustainable business
The Power
of Sharing…
4
9
9
14
9
12
Highly reliable, quality products
to retain customers
Intelligent cost management
for what really matters
9
16
Building trust through transparent
corporate governance
9
18

Sharing our expertise
20
9
Our offerings and
expertise
9
22/25
Where to find
the Steria teams
9
26/27
What makes us different
The difference we make
9
28/29
Sharing our vision for the future
30
9
01

Where our clients are
Country
UK 39%
France 31%
Germany 14%
Scandinavia 9%
Belux-Switzerland 4%
Spain 3%
Sector
Public Sector 39%
Financial Services 25%
Utilities 26%
Manufacturing
and other 7%
Retail 3%
Group performance 2010
Revenue
€1,693m
Attributable net profit
€43m
2.5% as % of revenue
Shareholders’ equity
€723.3m
Operating margin *
€120m
7.1% as % of revenue
Net financial debt
€101.2m
Employee shareholding
20%
(including the Employees
Shares Trust in the UK)
Turnover in € millions over the last five years
2006 1,262
Number of Steria employees over the last five years
2006 9,940
2007
1,416
2007
10,698**
2008
1,766
2008
19,141
2009
1,630
2009
18,305
2010
1,693
2010
19,334
Sharing…
* Before amortisation of intangible assets arising from business combinations. This takes into
account, in 2010, the cancellation of the Professional Tax in France for which the corresponding
charge accounted in 2009 was €6.8 million. The operating margin is the Group’s key indicator.
It is defined as the difference between revenue and operating costs, the latter being equal to
the total cost of services rendered (costs necessary for the implementation of projects), sales
costs and general and administrative expenses.
** Average workforce excluding Xansa. The average workforce in 2007 of Xansa companies
was 8,094 people.
02

Global strength, local touch
A proven model combining the best of
onshore/nearshore/offshore delivery
(30% of our staff based offshore)
Onshore...
13 countries
Nearshore...
Poland, Morocco
Offshore...
India
Norway
Sweden
Denmark
UK
France
Belgium
Germany
Luxembourg
Morocco
Spain
Hong Kong
India
Singapore
Switzerland
Austria Poland
Full range of IT enabled business services
Process Management
IT Management
Solutions
Infrastructure Management
Vertical BPO
Horizontal Solutions
Business Expertise
Vertical Solutions
Application Management
Testing
Horizontal BPO
our performance and global presence.
03

The Power of Sharing…
The recent global crisis has brought many
challenges. But it has also provided some
important lessons.
It has shown us that we need to take more
control. If financial markets and institutions
continue to dictate the goals of business,
making profit our exclusive concern, then
crisis will be a recurrent reality. Long-term
value comes from seeing financial growth as
part of a bigger picture encompassing society,
humanity and the environment. We also
need far greater transparency. The rise of the
Socially Responsible Investor suggests that
openness is the way forward. I believe we
need to go beyond mere profit to build
a stronger bond of trust between finance,
business and society. This will give us the
freedom and confidence to fully embrace the
challenges and opportunities that lie ahead.
05

… Recognising the connection between
means
I firmly believe that business needs to
be more ‘human’ in how it develops and
markets products and services. A user-centric
revolution is already underway, and Steria
has been at the forefront of re-thinking the
way technology is accessed and brought
to market. We will take this even further,
developing new ways to put technology
into the hands of users, responding to their
increasing demands for greater flexibility,
responsiveness and control.
I believe we need to be much more creative
in how we respond to the challenges of a
rapidly changing world. For me, creativity is
about challenging existing models when they
have reached their useful limits, responding
to and anticipating the ever-changing needs
of individuals and societies.
06

By responding to these challenges, needs and
opportunities effectively we realise the power
of sharing. The energy of creative collaboration
that recognises the connection between
business, individuals and society, that we can
harness to the ultimate benefit of all. Sharing
has shaped Steria. It is at the heart of our
culture (with employee shareholding defining
our corporate governance); and in the way we
work closely with our clients, taking on their
challenges, so they can get closer to their own
customers in turn.
business, individuals and society… for the benefit of all.
François Enaud
General Manager of Steria
07

08
Tackling business challenges

At Steria we never lose sight of the need
for the solutions we develop to serve
the needs and meet the real challenges
of our clients. We take on those
challenges, finding new ways to help
transform their business.
through…
09

Collaborative creativity
Innovation is less about ideas
than their practical application,
responding to business needs
shaped by real-world challenges.
Creativity is often found in
deploying new ways of working
with clients and partners to
achieve common goals. Steria’s
groundbreaking work in Aviation
demonstrates powerfully the
benefits of creative collaboration
at work.
Business sector Transport
Expertise Systems Integration
Geography France
10
The skies above us might already appear to be at full traffic capacity.
Yet this is predicted to double by 2020. Accommodating this safely and
efficiently alongside rising oil prices, security threats and environmental
pressures is the challenge Steria is helping to tackle as part of the
‘GAIA Virtual Sky‘ project. GAIA will help deliver the objectives of the
Single European Sky ATM (Air Transport Management) Research
programme. SESAR is a European Commission initiative, dedicated to
creating the world’s most efficient air transport infrastructure. One that
can handle double current capacity; improve safety by a factor of 10;
reduce the environmental impact of each flight by 10%; and halve Air
Transport Management costs.
This is where GAIA comes in. This landmark in collaborative creativity
involved a number of partners including: Airbus; THALES; l’Ecole
Nationale de l’Aviation Civile (ENAC); DGAC (the French Civil Aviation
Authority)*, working together to help reorganise airspace through
innovative simulation networking. ‘GAIA Virtual Sky’ is a flexible
plug-and-play interface allowing the simulators of multiple partners
(even competitors) to ‘talk’ to each other through a secure but highly
realistic virtual network. It combines Steria’s expertise in systems
integration and interoperability with the concept behind social
networking and gaming. The ‘players‘ in the Virtual Sky are sharing
invaluable experience of operating simulated cockpits and control
towers collectively. Where once they worked in isolation, they now
recreate the realities of a crowded airspace, with multiple human
players and conditions in real-time operation. The more players
participating, the more realistic the experience, the more able airports,
aircraft, aircraft operators and managers will be prepared for the
challenges of the future.
The interface needed to work with multiple partners’ existing IT
strategies and infrastructures, and provide complete security to allow
competitors to collaborate. By working collaboratively we helped
bring about a network that achieved economies, pooled knowledge,
and tackled common challenges without compromising commercial
sensitivities. This integrating of systems and people displays ‘coopetition’
(competitive cooperation) at its best, enabling knowledge and efficiencies
to be shared to bring real business advantages to all players.
‘GAIA Virtual Sky’ is now operational, with new partners joining the
network all the time. Where next? The sky is not the limit for the GAIA
model. Steria is already scoping out its translation to the management
of Norwegian maritime traffic, with clear applications for other
transport networks. The flexible, secure and adaptable interface and
‘cooptive’ approach can surely help other industries gain commercial
advantage by embracing the power of sharing.
*The ‘GAIA Virtual Sky’ project is realised within the Aerospace Valley competitiveness cluster
and involves specialised SMEs such as Oktal, Cgx Aero InSys, Intespace and Alticode.

to rise to real-world challenges…
11

The need to find more sustainable
ways of working is a challenge
affecting everyone, but it can
benefit every organisation if
environmental impact is lessened
through more efficient business
operations. Business efficiency is
good news for everyone: you, your
shareholders, your customers and
the whole community.
Steria’s work for the Northern Ireland Civil Service shows how
streamlining processes, saving wastage, and optimising public finances
can align sustainability, community and business objectives.
The Northern Ireland Civil Service (NICS), is undergoing widespread
reform, aiming to create greater efficiencies to better serve its citizens.
A key pillar of this agenda is the move to a paperless office environment.
This will make a significant difference, as 2.2 million documents were
previously produced each year. This objective affects some 18,000 civil
servants across 400 governmental buildings, requiring the largest
document and records management installation in northern Europe.
This migration from a paper-based to an Electronic and Document
Records Management (EDRM) regime had to be achieved from scratch,
as there was no prior EDRM experience in this environment, and no
standardisation across 11 geographically dispersed and culturally
diverse departments. A challenge Steria accomplished in just
14 months from commission to completion.
The task drew on Steria’s seasoned expertise and proven methodologies
in deploying EDRM solutions. The need for absolute security for the
system was paramount, given the sensitivity of many of the documents
deriving from an administration with a troubled political history.
Secure, but also immediately accessible and robust. A primary and
secondary data centre, supported by 100s of new servers ensured
continuity of service with water-tight security.
But the challenge involved instilling understanding, and coordinating
people, as much as infrastructure and protocols. Sharing knowledge
and a common vision, as well as systems and procedures. And changing
a collective mindset as well as transforming an office environment.
Accomplishing all this was critical to the success of the project, and
was achieved by a comprehensive training programme rolled-out in
parallel with the process of digitisating and integration. This was a
huge logistics endeavour, given the geographical dispersal of offices,
and involved training 3,000 users a month on a roll-out road-show.
Governance and teamwork were also vital to success, with an
executive comprising the highest-level civil service and supplier
representation to ensure decisions were made, and milestones were
met. Sir John Semple, former Head of NICS and Chairman of the
Records NI Governance Committee, comments: “Steria has delivered
a significant Change Programme that in my experience has been an
overwhelming success. The flexibility, professionalism and ‘can-do
attitude’ are attributes I would encourage any potential partner
to display whilst working on any major government project.”
Practical solutions
Business sector Public sector
Expertise Combined business
process and change
management programme
Geography UK
12

for sustainable business…
13

Highly reliable, quality products
Engaging customers means
always staying at least one step
ahead of their demands. Being
able to do this competitively,
means having the systems in
place to connect innovation
with assured delivery as swiftly
as possible. The quicker the
innovation cycle, the more robust
and responsive these systems
need to be.
Business sector Telecoms
Expertise Testing
Geography France
Keeping pace with relentless market demands, but without risking
product or service failure is the challenge Steria is tackling for
French telecoms giant SFR, through our robust and responsive
testing services.
In the fast-moving, highly competitive world of telecommunications,
customer loyalty depends on staying in tune with their lifestyles and
responsive to their demands. You’re only as good as your last product
or marketing initiative, requiring first-to-market innovation backed
up by absolute assurance of delivery. Rigorous testing is vital to any
marketing cycle, requiring deep sector knowledge, robust systems
and flexible resourcing.
That’s what SFR (France’s second telecoms operator) has come to
expect and demand from Steria, a long-term partner who helps them
maintain market share in an aggressively competitive field. Since
2005 our comprehensive validation functions have been providing
the critical interface between SFR’s services and its 20.4 million mobile
customers, a green light to market relying on a shared commitment
to responsiveness and results. Results are our responsibility and
reputation with SFR, working closely with its ‘end-to-end validation‘
unit (DIVB), based at Courbevoie near Paris to create and maintain
a copy of its network. This allows us to replicate user demands across
all platforms. From SMS to voice, data, games and customer service,
the SFR brand experience relies on the supplier delivering what it
promises through its marketing, and Steria’s validation systems
responding to all its demands.
14

to retain customers…
15

Intelligent cost management
16
Achieving and sustaining the
transformation of an organisation
often depends on establishing
mutual trust and a close-working
commitment to achieving
common goals.
Business sector Health care
Expertise Business Process
Outsourcing
Geography UK
Such a commitment characterises Steria’s long-standing relationship
with the UK National Health Service. Managing costs is a key priority
of any efficient business; it can literally be a life saver when your
business is health care and the benefits translate directly into improving
critically needed health care services.
The UK National Health Service is the world’s largest publicly-funded
health service, divided into more than 400 separate health trusts, all
requiring comprehensive back office support to deliver essential health
services. Steria has entered into an innovative partnership with the UK
Department of Health, delivering shared services for over 130 NHS
trusts so far, enabling significant operational efficiencies in areas such
as back office and Finance and Accounting services like managing the
payment of wages for 200,000 NHS employees, managing €36 billion
of NHS spend.
NHS Shared Business Services employs over 1,400 people, processing
more than 4.5 million transactions annually and aiming to achieve
savings of between 20% and 40% for NHS trusts.
The 50:50 joint venture between Steria and the Department of Health has
been in place since 2005, and NHS Shared Business Services (NHS SBS)
is now the market leader in business support services for the NHS.
Being the largest platform in Europe for shared services, it shows how
to achieve economies of scale whilst demonstrating world-class service
excellence. In June 2010 the joint venture presented a €1.20 million
royalties cheque to the Department of Health; this is in addition to the
operational efficiencies and substantial cost savings already achieved
by existing NHS SBS clients.
This is a true partnership between Steria and the NHS to deliver real value
under challenging conditions. We share more than services by working
together. By listening and learning, Steria designed effective ways of
operating and achieving continuous improvement, whether transferring
NHS employees to NHS SBS in 2005 or establishing Client User Forums
and special Working Parties to meet the changing needs of financial
management in the NHS. Peter Coates CBE, Commercial Director, Department
of Health observes: “If someone can deliver management information,
professional business intelligence and better reporting at the right price,
then it makes commercial sense to use them… We’ve had a hugely positive
experience and our model is now 50% onshore / 50% offshore, operating
as one organisation… It’s a true business partnership built on trust.”
More than 27 million people in England currently have NHS healthcare
delivered by NHS SBS clients. The partnership is targeted to double by
2014, and looks set to free up to €275 million of savings over a 10 year
period. This is the equivalent of 12,500 extra nurses, clearly demonstrating
the real-world advantages of collaborative cost management innovation.
Sharing services means improving health care, as well as making cost
and efficiency savings.

for what really matters…
17

The need for more robust
corporate governance policies is
a clear message to emerge from
the financial crisis, with no sector
under more intense scrutiny
than financial services. Meeting
compliance demands alone requires
a wholesale re-thinking of systems
and policies; doing this globally,
in accord with diverse jurisdictions
within a tight timeframe sets a
real challenge. Steria helped a
leading global investment bank
achieve just this.
Business sector Financial services
Expertise Consulting
Geography Europe wide
Our client is a leader across Europe, and growing steadily in North
America, Asia and key emerging markets. With 80,000 employees
and about 2,000 branches in 70 countries, our client seeks to offer
unparalleled financial services throughout the world.
But strength and size come with responsibilities, one of which is
ensuring its corporate governance policies fulfil, if not surpass,
constantly emerging compliance regulations. One area firmly in the
spotlight is establishing robust Anti Money Laundering measures,
which need to meet complex stipulations across multiple jurisdictions,
and business functions. That’s where Steria comes in.
We were given the chance to start this project from scratch, working
closely with key stakeholders to develop an approach that was
consensual and feasible for all concerned. This meant translating a
universal compliance imperative to the specific needs of five business
divisions and numerous local jurisdictions. A close-working, highly
consultative approach was essential to ensure this. Aligning the sales
executives and infrastructure functions early on towards the same
objectives helped guarantee a smooth implementation of our
proposed solution.
Meeting compliance regulation was one issue, a further consideration
is how changes and policies impact on clients, so there was a need
to balance legal obligations with customer relationships. So Steria’s
consultants undertook an impact analysis, assessing the implications
of policies for the bank’s customers. This allowed us to confidently
develop a globally applicable blueprint serving as a minimum standard
document. Steria designed and managed the whole programme,
delivering a global but flexible solution that surpassed expectations
for a complex project of this kind.
The client’s internal Programme Manager for the project, a Managing
Director, identified the skills mix of the Steria team as a real contributor
to the success of the project. “On the one side, the subject matter
experts contributed a deep understanding of the requirements, and
the need for a business-division-specific interpretation to minimise any
negative impact on the respective business models. On the other side,
consultants with a strong expertise in strategic management assured
an efficient set up and structuring of the initiative, comprising interface
management to highest management in all business divisions, as well
as the main infrastructure functions.”
Both internal audits and external examinations were concluded with no
findings at all: an extraordinary achievement for such a complex global
and multi-divisional set up.
Building trust
18

through transparent corporate governance.
19

Sharing our expertise
20

By listening, learning, responding and
adapting to emergent client needs, we
constantly stretch ourselves to remain
at the forefront of technological and
business services innovation. Steria have
been innovators since our inception,
pushing back the boundaries of the
possible for over forty years, sharing our
expertise to solve real-world problems
across diverse sectors, geographies
and technology environments.
to excel
21

Our offerings
Our services and solutions combine deep and
broad expertise to meet all operational and
transformational needs, deploying genuine
sector specialists who combine insider
knowledge with industry-leading innovation.
Consulting
Using our proven methodologies and expertise
to identify strategic, future-focused
improvements in the context of wider
transformation plans.
Systems Integration
We design and develop solutions meeting
your exact operational needs, which we
integrate into your environment and
implement, taking into consideration all your
technical and functional constraints.
Application Management
Helping you evolve and fine tune your
application portfolio to meet emerging
business challenges.
Testing
With expertise ranging from consulting to
delivery and experience right across business
processes and IT, we make sure that your
systems are fit for purpose, reliable, secure
and scalable.
Devise
Business Process Outsourcing
(BPO)
Providing middle and back office BPO
services, Steria leads the way in the
automation and execution of world-class
business processes, trusted by the largest
organisations to keep critical services running
and relevant. Steria provides Finance and
Accounting, HR and Procurement BPO, along
with specialist BPO in the heart of business
operations, from banking to healthcare.
Infrastructure Management
Steria’s solutions allow you to keep pace
with the ever-changing demands on your
IT infrastructure. Our onshore, nearshore
and offshore IT infrastructure management
services deliver substantial cost savings
and productivity increases, whether in
a traditional environment or in the
virtualised world of the Cloud.
Develop Deliver
22

And expertise
It’s not by what we do, but how we do things,
that allows Steria to really add value. Our proven
methodologies coordinate our expertise to Devise,
Develop and Deliver the flexible solutions
and high‐quality services that support and
transform your business operations.
Devise
Devise
Every Steria solution starts with
innovation, applying creativity to
deliver tangible improvements.
‘Sharing’ characterises our approach to
problem-solving too; often using the insights,
models and benefits developed in one sector
to revolutionise another. Our Stecard solution
for sanef’s motorway toll network, shows the
sharing of our expertise powerfully at work.
Steria are seasoned experts in payment
solutions for banking, with Stecard at the
forefront of chip technology for processing
multiple transactions. Yet electronic payment
processing on motorways has traditionally
relied on the swiping of magnetic strips for
authentication purposes. However, EMV
standards are changing this, obliging
motorway management to adopt smart
card chip methods for toll transactions.
Steria was the natural choice to help sanef,
who manage a major part of the French
motorway network, meet this challenge whilst
ensuring continuity of service. sanef needed
an open-ended solution, capable of managing
high-volume secure banking flows without
requiring a PIN, so the traffic keeps flowing.
Stecard provides all this, enabling the sanef
network to manage the 100 million payment
card transactions each year more speedily
and efficiently.
Metro de Madrid, the main Spanish subway
company, is relying on Steria’s ICT and
Business consultants to design its five-year
Information System Master Plan for operating
its 290 station network, used by about
2.5 million passengers a day. Our role is
to help evolve the company’s entire ICT
environment to align its IT strategy with
its business objectives, whilst anticipating
future needs and demands on the system.
Optimising and integrating processes is key
to meeting this objective, designing a more
dynamic IT organisation that allows greater
synergies and efficiencies to serve the
company and its passengers alike.
Hermes Transport Logistics is a major
European logistics company, providing
integrated services across road, rail, air
and sea. It is committed to managing and
reducing its environmental impact, setting
itself challenging targets for improving its
CO2 efficiency throughout all its operations.
Steria’s German consulting capacity has been
chosen to develop an IT solution for the
accurate monitoring of emissions throughout
its distribution network. We identify emission
drivers, to help establish much greener
products and services based on accurate
CO2 data. Accurate CO2 intelligence also helps
Hermes understand the emissions of its own
suppliers, to help them target and utilise
more efficient practices throughout its
entire operations.
23

Develop
Develop
At Steria we combine creativity with
commitment to results, developing
new ways of working to meet defined
business objectives. Steria is expert
at integrating systems to help simplify
the complexity created by multiple
technological platforms and provide
our clients with future-proof, highly
efficient solutions.
Steria has extensive experience deploying
its Systems Integration and Application
Management expertise to help Spanish
regional Departments of Health serve their
citizens more effectively.
The Department of Health for the Valenciana
region (Consellería de Sanitat de la Generalitat
Valenciana), is responsible for a population of
over 5 million. It is relying on Steria to evolve
its Population Information System, used to
manage its records of public health service
users and model related requirements, and
so improve the planning and allocation of
resources within the administration. The new
system will allow the Department to keep
up with demographic changes, adapt to
EU legislative changes, and better serve its
citizens, through the more accurate allocation
of healthcare demand with available resources
in the region.
Statsbygg, the public construction and
property management body for Norway has
chosen Steria to provide a new information
management system for the construction
projects and properties under its care.
The main need is to improve internal and
external collaboration, access to, control and
sharing of information about construction
projects, through a common user-oriented
portal. This will enable greater cooperation
between all agents through the life cycle
of projects, from architectural inception
to completion and management. It will be
highly user-orientated, supporting diverse
competencies and document formats:
including 3D architectural drawings,
Geo/map software, and MS Word documents.
These will be seamlessly integrated through
the portal and ECM solution based on
Microsoft SharePoint 2010 and
EMC Documentum (enterprise content
management). The solution will also improve
cooperation between tenants, management
and suppliers for more than 2,300 buildings
that Statsbygg currently manages.
Steria are experts in mobile application,
with specialist expertise in developing Field
Service Management solutions to enhance
the mobility of essential operations. We are
now deploying this to transform the working
practices and customer service of a major
electricity supplier. The supplier, responsible
for most of metropolitan France, sought to
completely overhaul all its processes for
emergency repairs to its infrastructure, and
chose Steria to develop the systems and tools
to make this happen. This involves equipping
its 6,000 field force technicians with mobile
communication tools that optimise their
efficiency, manage the real-time flow of
information. The PDAs combine geographical
services to optimise journeys; synchronise and
manage data-flow securely; and coordinate
field force resourcing for more efficient
servicing. This industrial integrated system
keeps the field force in the field, allowing
them to deal with orders and emergencies
more quickly and efficiently.
24

Our collaborative ethos ensures the sharing
of expertise occurs across our geographies
as well as service and sector specialisms.
Holistic solutions to meet complex challenges.
We can only break down silos, if we think
and work holistically ourselves.
Steria Norway are acknowledged leaders
in biometric technology, providing state-ofthe-art
solutions to meet the challenges of
homeland security to control access and
secure borders. Crime and terrorism, of
course, thrive by crossing national boundaries;
so the technology to combat these threats
has to take a similarly joined-up approach.
Steria’s Norwegian Centre of Biometric
Excellence is helping this happen, sharing
its two decades of experience to enable
Steria design and deliver integrated biometric
systems to over 25 European administrations.
SteriaBiometrics suite of solutions include
fingerprint and facial recognition technology
and software, in addition to secure
transmission of data.
Deliver
Deliver
Performance invariably results from
improving efficiency; and efficiency
often derives from the more intelligent
management of essential resources:
technology, processes and people.
At Steria we create and coordinate
systems, but we also constantly
design new ways of supporting
existing functions to enable businesses
to do what they are good at, much
more efficiently.
Steria are established experts in Business
Process Outsourcing, covering back-office
capacity in payment and accounting, as well
as front-office resourcing for essential
customer-facing services. Our partnership
with a UK Police Authority combines both,
handling a range of functions to improve
front-line police presence.
Cleveland Police Authority, which serves
560,000 citizens in the North East of England,
has entered into a groundbreaking
partnership with Steria. The landmark shared
services deal will support Cleveland Police in
delivering its vision of Putting People First and
provides a transformation model for other UK
authorities and forces.
Steria is working with the force and the
authority to deliver key services, including
call handling and preparation of criminal
case files, as well as being responsible for
finance, HR, payroll, commissioning and
fleet management. For the Authority, the
partnership will deliver €60 million in cashable
savings; and for the citizens of Cleveland it
means improved community policing services
as well as potential employment opportunities
at a new state-of-the-art shared services centre.
Businesses are increasingly demanding
IT infrastructure resourcing that is not only
robust, reliable and value for money, but
has the flexibility to scale up and down
in response to fluctuating needs. Steria’s
innovative Infrastructure on Command
product achieves exactly this, bringing the
benefits of ‘cloud computing’ down to earth
and in the hands of users. This pioneering
partnership with Cisco systems, relies on our
Global Delivery Model (combining onshore,
offshore and nearshore), to provide unrivalled
flexibility of servicing. On Command can
provide bespoke private Cloud implementation
through to public and hybrid Cloud offerings
to enable the best value and efficiency for
all needs and policies.
25

Norway
Sweden
Belgium
France
Spain
UK
Germany
Denmark
Poland
Austria
Luxembourg
Switzerland
Morocco
26

Where to find the Steria teams
Our organisation comprises many different
cultures across the world. Our diversity is also our
strength, as each individual component brings an
extra dimension to the way we work as a whole.
But our success and cohesion as a company
and a culture derives from a ‘One Steria’ outlook
and the sharing of common values.
Hong Kong
India
Singapore
27

What makes us different
What we do, and the way we do things
rests fundamentally on who we are:
a growing community of talented
individuals, committed to achieving
great things together.
At Steria we thrive on collaboration: with our
clients, first and foremost, working as one
team to achieve results; but also with each
other, sharing a wealth of experience and
insight that reflects our founding values:
Simplicity, Openness and Respect.
Ultimately Steria is about people not
technology, maintaining the ‘human touch’
in everything we do. We pride ourselves on
being the very human face of IT and business
services; championing the belief that
technology should never be an end in itself,
but at the service of us all. Whilst what we
do is often behind the scenes, the benefits
it brings are tangible and decisive for
individuals, society and the wider world.
Sharing is central to our corporate governance
model, unique for a listed company. To this
day, Steria’s main shareholders are its
employees, who hold 20% of the capital,
allowing them a significant say in the strategic
direction of the Company. This model fosters
a culture of collective entrepreneurialism that
drives our success; allowing us to grow,
diversify and succeed as a company whilst
remaining true to our founding values.
Sharing our values…
28

The difference we make
Steria was founded with the vision to combine business
performance with social values. Steria has fostered a culture
of ethical entrepreneurialism ever since. Shareholder value
and stakeholder responsibility remain the dual drivers of
our enterprise, supported by sustainability strategy dedicated
to our making a positive impact in everything we do.
In our marketplace
Steria is a member of the United Nations
Global Compact, which informs our stringent
code of ethics subscribed to by every senior
manager. This offers guidance to ensure
business decisions safeguard human
rights, combat corruption and protect the
environment. We make more sustainable
operations possible for our clients, delivering
solutions for driving efficiencies which lessen
environmental impact. Our own commitment
to ethical and sustainable business practice
extends to our purchasing policy, established
in a Charter.
In our workplace
Our employees’ commitment and development
are closely linked to the founding values they
share: Simplicity, Respect, Openness, Creativity
and Independence. We are committed to
developing our people through training and
development, their personal wellbeing and
health and safety in the workplace. Diversity
and equal opportunity are actively promoted
via a broad range of policies and support
throughout our Group. And, as major
shareholders, our employee’s interests
are closely aligned with the success of
the company.
In our communities
At Steria we are reaching out to our
community partners to improve the lives
and prospects of many; promoting access
to education, IT resources and employment
in India, Cambodia and Europe. Our clients
often partner with us on these projects,
sharing the inspiration and empowerment
we can achieve together.
For the environment
We are integrating green thinking, and
implementing green action throughout Steria.
This has resulted in a carbon offset programme,
as well as a partnership with leading carbon
management experts to help us reduce our
carbon footprint significantly. We have
adopted the Global Reporting Initiative
guidelines to frame environmental data,
and have achieved ISO 14001 certification
in seven of our countries, with a commitment
to becoming fully certified in 2011.
Our key sustainability
achievements and accolades
In the last two years alone we
achieved the following:
Achieving 75.68% (among the best scores)
in the Gaïa sustainability index for companies
in the Paris Stock Exchange.
Receiving the Bombay Stock Exchange award
for best practice in promoting community
educational programmes.
Gaining recognition in the Golden Peacock
Award for Corporate Social Responsibility for
the year 2010 with a special commendation
for our community activities in India.
Achieving the best Performance Rating for a
French international IT Services company by
the Carbon Disclosure Project 2010.
Achieving our goal to become Carbon Neutral
in Air & Road Travel. Going further in Support
of a Sustainable World, achieved in 2010.
Renewing our partnership with French
government organisation Agefiph in 2010 to
recruit, train and develop differently-able people.
Being awarded second place in a listing of
great places to work in Norway.
Overall progress in the 2010 VIGEO CR ratings
especially in human resources and environment.
Winning 2010 Employee Shareholder Grand Prix
for the second time in two years.
sharing the value.
29

30
Sharing our vision

The ultimate test of innovation is its
impact: on individuals, communities and
the environment. Ensuring this impact is
positive is at the heart of our vision for
what technology should and can achieve,
determining how we help our clients
improve their own customers’ lives.
for the future…
31

At Steria we are constantly devising
more efficient, practical, profitable,
safer, greener, faster ways of doing
things. The silent power behind the
systems that make the modern world
turn. The more complex the world
becomes, the greater the need for
technology to keep things simple
and in touch with human needs.
Steria’s systems enable real-time data-flow to help the
traffic run smoothly in some of the world’s busiest cities;
airport taxis coordinate with air traffic; and logistics
operations serve customers more efficiently.
Mobile
Healthy
Secure
Productive
Steria’s STORM emergency management system has been
adopted by a number of European countries, making
services more responsive to the critical needs of citizens.
32
By designing and running an extranet for experts to share
data about diseases across Europe, we help combat the
epidemics that threaten populations.

The basics that remain essential to our
existence: to feed, clothe and shelter ourselves
in safety, health and comfort. With food
and garments in the shops when we need
them, and the power to cook our food and
keep ourselves warm, there at our command
instantaneously. The ability to protect
ourselves from the epidemics that continue
to haunt our increasingly sanitised lives.
The simple things we tend to take for
granted, but that make a real difference to
the quality of our lives every day. That our
patient records are up to date and accessible
to the professionals who need them to care
for us. That emergency services can respond
to our urgent needs accurately and efficiently.
That all sorts of ‘paperwork’ and payments
can be dealt with online at a time that suits
us. That our very identities are protected by
the banks and institutions that manage our
money. Even that the fast food we order
can arrive at our doors piping hot!
We now expect to remain in touch where
ever we are in the world, and that we can
retain our phone numbers when we change
our providers. We demand greater mobility,
and rely on those who transport us to
get us there smoothly, securely and with
reduced environmental cost. We want to
plan our journeys with real-time information
on traffic conditions; and expect to move
freely and securely across geographical
borders (knowing that those who would
threaten that security cannot).
Steria helps to make these things happen.
We are committed to making a world where
the ambitions of business and our shared
responsibility to the planet are not only
aligned, but clearly pursuing the same
agenda. Not satisfied with living green
ourselves, we want to enable our clients
to become greener too – through helping
large corporates control their energy
consumption, through helping public bodies
find smarter ways of storing their information,
through providing state-of-the-art shared
data centres for several clients, enabling
them to benefit from a virtualised environment.
Connected
Steria developed and run the systems to allow Portability
of mobile numbers across different providers. Ensuring
the various systems ‘speak to’ means that customers
can too.
Sustainable
Steria’s Single Sign On solution for a major company,
radically reduces the expense and time wasted on over
100,000 different passwords used by its employees.
Steria is helping numerous local governments pioneer
best practice sustainability, better serving citizens and
helping the environment through greater efficiencies.
33

Behind the scenes, every day,
Steria is hard at work, looking
after the clients who look after
their citizens and customers.
Helping to build a future which
we all want to share.
Discover the Power of Sharing.
34

Austria
Steria Mummert Consulting GmbH
Kärntner Ring 5 – 7 (7. OG)
1010 Wien
Tel: +43 1 5123855-0
Fax: +43 1 5123855-6499
www.steria-mummert.at
Belgium
Bvd. du Souverain / Vorstlaan 36
1170 Brussels
Tel: +32 2 566 66 66
Fax: +32 2 566 66 16
www.steria.be
Denmark
Tonsbakken 16-18
2740 Skovlunde
Tel: +45 44 50 60 00
Fax: +45 44 50 60 01
www.steria.dk
France
Groupe Steria SCA and Steria France
46, rue Camille Desmoulins
92782 Issy-les-Moulineaux
Cedex 9
Tel: +33 1 34 88 60 00
Fax: +33 1 34 88 69 69
Groupe Steria SCA
From July, 2011
43-45 , quai du Président Roosevelt
92130 Issy-les-Moulineaux
www.steria.com
Steria France
From August, 2011
11, avenue du Maréchal Juin
92190 Meudon-la-Forêt
www.steria.fr
Germany
Steria Mummert Consulting AG
Hans-Henny-Jahnn-Weg 29
D-22085 Hamburg
Tel: +49 40 22703-0
Fax: +49 40 22703-7999
www.steria-mummert.de
Hong Kong
26th floor, Citicorp Centre
18 Whitfield Road
Causeway Bay – Hong-Kong
Tel: +65 98 220 747
India
Sea View Special Economic Zone
Building No. 4, Plot No. 20 & 21
Sector – 135 Gautam Budh Nagar
Noida (U.P.) India
Tel: +91 (0)120 302 1300
Fax: +91 (0)120 302 1339
www.steria.co.in
Luxembourg
Rue du Kiem 145
8030 Strassen
Luxembourg
Tel: +352 45 50 021
Fax: +352 45 35 12
www.steria-psf.lu
Morocco
66, rue Melouiya
Axe Avenue de France Agdal
10000 Rabat – Morocco
Tel: +212 537 279 700
Fax: +212 537 776 997
Norway
Biskop Gunnerus’ gate 14A
Postboks 2
0051 Oslo
Tel: +47 22 57 56 00
Fax: +47 22 57 59 60
www.steria.no
Poland
ul. Uniwersytecka 13,
40-007 Katowice
Tel: +48 32 354 94 01
Singapore
3 Fusionopolis Way
#12-27 Symbiosis
138633 – Singapore
Tel: +65 6578 9988
Fax: +65 6578 9989
www.steria.com.sg
Spain
C/ Vía de los Poblados 3,
Edificio 5 (plantas 5 y 6)
Parque Empresarial Cristalia
28033 Madrid
Tel: +34 902 014 234
Fax: +34 91 838 2250
www.steria.es
Sweden
Kungsbron 13
Box 169
SE-101 23 Stockholm
Tel: + 46 8 622 42 00
Fax: + 46 8 622 42 23
www.steria.se
Switzerland
Steinackerstrasse 47
CH 8902 Urdorf
Tel: + 41 44 734 80 00
Fax: + 41 44 734 80 10
www.steria.ch
UK
Three Cherry Trees Lane
Hemel Hempstead
Hertfordshire HP2 7AH
Tel: + 44 870 600 4466
Fax: + 44 1442 884 335
www.steria.co.uk
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