Steria and Corporate Responsibility (CR)

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Steria and Corporate Responsibility (CR)
Managing our business responsibly
© Steria

Corporate responsibility is at the heart of
our strategy
It is about
Sustainable growth
Respect and equality between
stakeholders
Social purpose of our business
life
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Steria and corporate responsibility (CR)

Corporate responsibility is at the heart of
our strategy
It is a part of our DNA
• Founder vision
• Unique governance
• Living values
• Employee engagement
It is embedded in everything we do
• Business solutions
• Client service
• Employee relations
• Shareholder relations
• Local community links
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Steria and corporate responsibility (CR)

Some achievements
Bombay Stock Exchange award for best CSR practice in promoting
educational programmes for communities for 3 consecutive years
Nasscom Social Innovation Honours
Golden Peacock special commendation award for CSR
Gaia: one of the best score in sustainable development index for midcaps
on the Paris Stock Exchange
Improvement in CR ratings by Vigeo agency
2010 Grand Prix for employee shareholding in France
Number 2 listed by Great Place to Work Institute in Norway
HR excellence award in Spain
Highest score in Carbon Disclosure Project 2010 for our market sector
with an A rating
Best supplier awarded by SFR in France
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Steria and corporate responsibility (CR)

Communicating our activities
www.steria.com/sustainability
CR brochure
Benchmark surveys
• Vigeo and Gaia
Showcases on UN Global
Compact page
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Steria and corporate responsibility (CR)

We support the UN Global Compact initiative
Covers ten universal
principles:
• human rights
• labour standards
• the environment
• anti-corruption
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Steria and corporate responsibility (CR)

The 4 parts of our Corporate Responsibility strategy
1. ENVIRONMENT 2. MARKETPLACE
Build a sustainable
environment and
help our clients do
the same
Take responsibility
for our actions and
for promoting ethical
business practices
Support the growth
and development of
our people
Steria
and CR
3. WORKPLACE 4. COMMUNITY
Help disadvantaged
people to help
themselves by
giving them access
to IT, to education
and to a job
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Steria and corporate responsibility (CR)

Governance Model
Marketplace Economic
responsibility
Excom sponsor:
Laurent Olivier Lemaire Vallet
Group CR sponsor: François Enaud
CR programme director
Solfrid Skilbrigt
Governance Environmental Environmental
responsibility responsibility
Excom
Excom
sponsor:
sponsor: Excom sponsor:
Laurent
John
Lemaire
Torrie John Torrie
CSR programme
director
Solfrid Skilbrigt
Workplace Social
responsibility
Excom sponsor:
Johan François Vermeule Mazon
CR
Advisory Board
Communities
Excom sponsor:
Mukesh Aghi
Network Leader Leader
Network Network Leader Leader Network Leader
Network Leader Leader
Network Leaders
Solfrid Markus Skilbrigt Hackenjos
Joachim Philippi
John Neilson
Siva Niranjan
John Neilson.
Sylvie Hilde Solberg Verstraeten.
Holm
Dominique Lambert /
Gayathri Mohan
Corporate Responsibility STEERING COMMITTEE
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Steria and corporate responsibility (CR)

Part 1: ENVIRONMENT (Green)
Build a sustainable environment and
help our clients do the same
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Steria and corporate responsibility (CR)

Helping other Sectors to cut Carbon Emissions
Smarter use of ICT* across all economies
could reduce global emissions by 15+% by
2020
ICT
a small
contributor
to climate
change
ICT
can play a
big role in the
solution & containment of
climate change
~15% reduction
~2% ~98%
Source: Smart 2020: Enabling the low carbon economy in the information age,
The Climate Group and McKinsey Company, 2008
*ICT: Information and Communication Technology
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Steria and corporate responsibility (CR)

Environmental objectives for a „win-win‟ for all
Objectives based on where we can have maximum positive impact
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Steria and corporate responsibility (CR)

Building a Sustainable Environment
Engage each individual in building a sustainable environment
• Instil and support culture among all employees in living green
• Green Ambassadors across the company
• Focus on what we can do in „day to day‟ business
• Decrease use of paper, travel and energy consumption
• Increase recycling in all areas and reduce waste
• Encourage our employees to take the best practice to their homes, local
schools and neighbourhood communities
Integrate environmental thinking into the business
• Be proactive in providing though leadership to our clients and partners
• ISO 14001 certification on a global basis
Go beyond regulatory reporting
• Demonstrate our achievements, credentials and plans to all stakeholders
• Examples: GRI Performance Indicators, Carbon Disclosure Project and UN
Global Compact
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Steria and corporate responsibility (CR)

Helping our clients become greener
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Steria and corporate responsibility (CR)

Value add with Green Solutions to Clients
“Develop innovative solutions utilising
applications, infrastructures & networks and support
our clients to make their business become more cost
effective and environmentally sustainable”
Sustainability Consulting
Energy Management
Field Service Mgt
Smart Transport
E-government
Green IT
Workflow
Smart Metering
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Steria and corporate responsibility (CR)

2010 Achievements for Environment
CDP2010 gives Steria Performance Banding/Rating of ‘A’ and
Disclosure Score of 89%. Only organisation in our market sector
receive „A‟ banding.
Carbon Neutral for Air & Road from 2010 with two offset
projects, one in India and the other in China.
Establishment of Environmental Management System to
ISO14001 with certification achieved in Spain, Germany, Austria,
Poland, UK (HQ, Belfast & Reading), Sweden and Norway.
Move to a „eco-Smart‟ Green building in Sweden.
Developing Green capabilities & solutions to take to Clients.
Best Supplier Challenge Award at SFR for Innovation,
Customer Satisfaction and Sustainable Development.
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Carbon Neutral for „Air and Road‟ Travel
India
China
21.93MW Electricity, local employment and Infrastructure
>500 jobs, unique initiative, only project to use CMM as
fuel for gas supply
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Objectives for Environment 2011 and beyond
Our ‘Living Green’ initiatives will instil greener behaviour and focus
on „greening our offices‟, including the move to „energy positive‟
Green building in France, and putting in place a process to measure
paper, toner and water consumption and waste disposal, and
implement paper and waste reduction initiatives.
Continuation of ISO14001 certification programme across the group
to a completion.
Continuation of Carbon Neutral for Business Travel across the
group.
Support our Clients with our thought leadership and solutions to
become a more environmentally sustainable business.
Externally report our activities to Carbon Disclosure Project, UN
Global Compact and Global Reporting Initiative (GRI).
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Steria and corporate responsibility (CR)

Part 2: MARKETPLACE
Taking responsibility
for our actions and
promoting ethical
business practices
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Steria and corporate responsibility (CR)

Steria Code of ethics
Ethics for us means not just
being compliant with the law
but about living according to
our values
Ensuring that our
employees are doing
business in conformity with
our values
Ensuring healthy business
practices
Ensuring that our suppliers
are compliant with Steria
ethics
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Steria and corporate responsibility (CR)

Ensuring that all managers and employees live
our values
Human values and shared ownership are deep in our DNA
Simplicity
Simplicity is the core value expressing the personality and the style of the company and
enables us to deliver effective solutions and results for our customers. It is also a
company philosophy, having simple processes and structures enable us to take
decisions quickly, rapidly transforming ideas into results which excel.
Respect
All along the 40 years of our entrepreneurial story, our people and our customer‟s best
interests have always been at the very heart of our strategic decisions. In our approach,
we consider the business needs of our customers first. We consider our people to be our
primary asset. We trust any single individual in giving him or her autonomy and the right
support to perform their mission.
Creativity
Creativity is the source of innovation which is our main business driver. We encourage
the initiatives taken by our employees and welcome and promote new ideas. Innovation
is at the very heart of our strategy for Steria to stand out from the competition.
Independence
Openess
The diversity across our organisation is a real asset. Mixing different cultures,
backgrounds and experiences creates our richness. We welcome this diversity and
encourage networking across the organisation.
Within Steria, we operate more by projects with teams sharing common goals and
objectives than by hierarchical structure. The accessibility to the senior decision takers is
very easy, and our lean structure enables the people‟s voice to be heard and encourages
a listening management culture.
Independence is the cornerstone of our strategy. From our corporate governance to our
partnership policy, to our thinking and solutions, we always take decisions which
guarantee the sustainability of our business model, the mastery of our future and the
freedom to select the best for our customers and our employees.
In the annual performance management interview, the assessment of each
employee starts by evaluating the alignment of behavior with our values
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Live our values in the governance of the
Company
An original system of governance by bringing together the community of
employee shareholders within Soderi, the parent holding company
Managing Partner.
Employees are involved in the Group's strategic decisions through their
elected representatives ( Board of Directors)
The Board gives prior approval to any resolution put to the Annual
General Shareholders' Meeting of Group Steria SCA and to any proposal
put forward by the Steria General Manager relating to a change in the
company's consolidation
Soderi has set up a number of services to drive employee shareholding
and to help develop an entrepreneurial spirit and skills such as training
on economics, finance and stock-market techniques.
Employees have a say in their future
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Ensuring healthy business practices
We have developed some key group policies and procedures which must
be respected to adhere to the company risk appetite and to improve our
internal control environment
The risk management process consists primarily of identifying, assessing
and developing management strategies to deal with risks at the company
level
Internal Controls are necessary steps that guarantee the achievement of
our objectives in term of
• Effectiveness and efficiency of the business operations
• Company compliance with applicable laws and regulations
• Reliability of the financial statements and company asset protection
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Steria and corporate responsibility (CR)

Ensuring that suppliers and partners are compliant
We ensure that suppliers and partners are CR
compliant
• Define the undertakings asked in conformity with Steria CR
• Insert a standard clause in each Steria RFP
• Ensure the clause is implemented in each contract we sign
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Steria and corporate responsibility (CR)

Marketplace: Some facts and achievements
400 top managers have signed the Code of Ethics
BOICR (263 internal control rules formalised covering all major
company processes)
20 compliance audits performed / quarterly report to Excom
Soderi Board (internal shareholder representatives) fully aligned
with Steria diversity (17 members / 6 women / 5 non French:
1 Norway, 1 Germany, 2 UK, 1 India)
8 meetings of the Soderi boards of Directors held in 2009
5 e-learning modules on the Soderi Website on economics,
financial and governance topics
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Marketplace: Overview objectives 2011
1. Marketplace Network
• Harmonise marketplace activities across all Steria countries
2. Governance
• Make adherence to our values as part of all management reviews
• Ensure transparency and independency
• Develop entrepreneurship
• Motivate employees
3. Ethics and Employees
• Ensure, that all employees are aware of our Code of Ethics and Fraud Policy
• Ensure that all employees are doing business in conformity with Code of Ethics and Fraud Policy
4. CR and Procurement practices
• Provide guidance to suppliers and subcontractors and ensure their commitment
• Ensure that our Procurement practices are in line with CR principles
• Guaranty that our Procurement community conduct business according ethic rules
5. Internal Control Awareness
• Get the buy in and the engagement of all employees
• Increase the effectiveness of our communication regarding internal control topics
• Improve self assessment rate year by year
6. Global Reporting
• Ensure harmonised indicators as a framework to enable areas to take local requirements into
account
• Ensure that information, measures and results are communicated to all involved colleagues on a
regular basis
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Marketplace: Our 2010 actions and objectives
Code of Ethics
• Have the Code of Ethics signed by all new top managers
• Integrate the Code of Ethics in Welcome Package
• Integrate the Code of Ethics in Steria training programme
Internal control awareness
• Get the buy in and the engagement of all employees
Suppliers
• Have a Purchase Charter
• Measure Suppliers‟ compliance
Governance
• Propose new training programmes for Soderi members
• Launch communication campaign (internal and external) to promote
our uniqueness as a strategic asset
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Part 3: WORKPLACE
Support the growth and development of our people
Diversity is a key for success
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Make Steria the “Best” place to work
Develop a work environment which provides to each
employee: Pride, Enjoyment and Purpose
• Pride of belonging to
• Enjoyment to work within
• Meaning of mission and role
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Steria and corporate responsibility (CR)

A long term approach to people development
Special focus on:
Work life
balance
(reducing the level of
stress)
Diversity
Selecting and developing managers in line with Steria
values
Senior managers are role models
Act according to the Steria values
Develop a strong management culture
Develop entrepreneurial culture through:
Large and long lasting internal shareholding
Stereo employer survey: make the voice of our
employees heard
Annual survey addressing all employees
Cascaded feedback
Decide and follow up on actions
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Diversity is a key for success
We believe that teams composed of people with a variety of age,
gender and ethnicity perform well.
We measure ethnic diversity when it is
possible
We encourage diversity at all times
• In recruitment
• Assignment to management positions
We encourage hiring of differently-abled
people
• We are developing an appropriate
environment
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Workplace: Some facts and achievements
Employee shareholding:
• Employees have the power of a majority shareholder
(highest proportion within the Top 100 French listed
companies)
• 30% employee shareholders
• 20,3 % of capital owned by employees
• 442 new shareholders in 2010
Diversity
• 31% women in Steria
• 23% women among the Senior Management (Top 130)
• International Group Executive Committee consisting of 6
different nationalities
Work life balance and Stress Management
• Zen‟IT programme in Steria France. (Classified “GREEN”
by the French government)
• Hot line operational in times of need in all countries
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Steria and corporate responsibility (CR)

Workplace: Some facts and achievements
We have developed a disability
policy in Steria
• In France we train our
managers in all aspects
relating to hiring and
working with disabled
colleagues
• We have developed tools
to help disabled people in
better use of IT
• We encourage our
designers to develop user
friendly applications in line
with international standards
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Workplace: Our 2011 actions and objectives(1)
Diversity
• We will appoint a woman to the Supervisory Board
• We will investigate salary equality between the men and women in
Steria
• We will participate in the preparations for EU E-skills week initiative
in 2012 to support female participation in technical studies
• We will test tools for investigating the climate towards diversity
• We will implement on the Men Machine tool for disabled people in
Steria lap tops
• Each country will be engaged in at least one initiative to increase
the number of applicants for jobs at Steria from disabled people
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Steria and corporate responsibility (CR)

Workplace: Our 2011 actions and objectives(2)
Stress Management and work life balance
• We will educate and support managers in how to manage stress
levels in their team anti-stress management
• We will launch a work life balance policy
• We will iintegrate stress management and work life balance in
management training.
• Steria values and leadership
• We will support defining management behaviour in line with Steria
values and the implementation in global and local leadership
program s
• Well being
• Each country will be engaged in initiatives increase physical activities
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Steria and corporate responsibility (CR)

Part 4: COMMUNITY
Steria recognises the community as
an important stakeholder in our
business
As a responsible citizen, Steria has
chosen to support people in need
and help them become more
autonomous
3 objectives
• Give access to education
• Give access to IT
• Give access to a job
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Steria and corporate responsibility (CR)

Our programmes are volunteer-driven
Encourage and support initiatives from our employees
Focus on interactions between our employees,
customers, various aid organisations and schools
One Day Challenge: a yearly event to encourage our
employees to get involved in the community
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Give access to education
Education is the main driver of wealth in society and a real social elevator
Giving access to education for underprivileged people is the most
efficient way of improving living conditions
With the support of volunteers, Steria is engaged in concrete actions to
help children and young people become better contributing members in
society
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Steria and corporate responsibility (CR)

Give access to IT
Mastering IT skills is key for social and
professional integration of
disadvantaged people
Steria - Institut de France Foundation
• Supporting projects and
innovative solutions where IT
brings direct social benefits,
with the support of volunteers
sharing their skills.
Local IT and education programmes
• Enable disadvantaged people
by providing IT tools and
mentoring
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Steria and corporate responsibility (CR)

Give access to a job
Employability leading to a job - going up the value chain
One way of going a step further in helping disadvantaged people
become independent is to offer them training and qualifications
leading to a job
• Partnership with Digital Bridges in Cambodia: 2 years training for
underprivileged students to become engineers, coaching of the
teachers and technical team with Steria volunteers
• 3-4 years Graduate Scholarship Programme for bright students of
Steria-supported schools in India to pursue a university degree
• Job oriented career development programme for students from
Steria-supported schools in partnership with National Institute of
Information Technology (NIIT) in India
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Steria and corporate responsibility (CR)

Volunteer-driven programmes
One Day Challenge
• Promote and develop our community programmes
• Encourage more employees to get involved
• Get our clients involved in community work
• Raise funds for community projects
Accomplishments in 2010
• Number of volunteers in the Group: 4383
• Fundraising: 111 444 euro
• Number of clients: 10
• Number of activities: 309
• Number of charities supported: 58
ODC 2011: November 17
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Give access to education: Some facts and
achievements
36 schools supported in India, 46 000 children, 600 Indian staff
volunteers
One Steria / One Country / One School programme: 9 countries engaged
so far: Norway, Sweden, Denmark, France, Germany, Spain, HQ,
Switzerland, Belgium
• Each country supports one school project in India
• Steria India is the implementation partner
Teaching and mentoring directly provided by employee volunteers
8 client partnerships
Awards
• Best CSR Practice 2009 – Bombay Stock Exchange
• Best CSR Practice 2010 – Bombay Stock Exchange
• Social Innovation Honours 2010 – Nasscom Foundation
• Special Commendation for CSR – Golden Peacock 2010 – World
Council for Corporate Governance
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Steria and corporate responsibility (CR)

Give access to education: Some facts and
achievements
Client partnerships in community projects
LTSB
Scottish Widows
CFS
Boots
Royal Mail
BT
Others: BBC, NHS,
Experian, FSA, YW
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Steria and corporate responsibility (CR)

Give access to IT: facts and achievements
10 on-going projects with Steria Foundation
• Innovative IT internet site for disabled people,
• robotic workshops in prisons for young people,
• 2 IT labs for unemployed people, young dropouts
and children,
• Communications platform for ill children in 40
hospitals
• Virtual Computer Keyboard for motor disabled
people,…
Yearly IT workshops for 45 immigrant women
in Norway
Smart classrooms implemented in Indian
schools
Solar powered computer center in a school in
Pune
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Give access to a job: facts and achievements
Partnership with Digital Bridges in Cambodia set up by
Steria Foundation
• 25 students have found a job in 2008
• 50 students are being trained during 2009-2011
• 14 Steria volunteers have undertaken technical and coaching
assignments since 2008
Graduate Scholarship Scheme in India:
• 62 Steria scholars supported in higher education leading to a
job
• Career Center opened in Noida in September for short-term
training aimed primarily at students from Steria supported
schools
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Steria and corporate responsibility (CR)

Thank you!
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45 Steria and corporate responsibility (CR)