Supplementary A - London Borough of Hillingdon

In order to increase opportunities for consulting
tenants, we encourage the formation of new tenant
and resident Associations and will give advice and
assistance in setting them up.
Changes to the terms
of the Tenancy
Agreement
9.3 The terms and conditions of your Tenancy
(excluding rent) may only be changed by
• agreement between us as Landlord and you as
Tenant; or
• the delivery to you of a ‘Notice of Variation’,
giving at least four weeks’ notice of the
proposed changes. Before this Notice can be
served, we must ask your views about any
major changes we plan to make to this Tenancy
Agreement.
We will write to you personally asking for your views
and giving you a set time in which to respond. Once
we have finished consulting everyone involved, we will
write to you to tell you what changes are to go ahead.
Rent changes 9.4 We do not have to consult you about changes to your
rent or service charges. However, we will write and tell
you at least four weeks before you need to start paying
any new amount of rent or service charge.
Your right to complain 9.5
If you are unhappy with any of our services, we want
you to let us know. It is best to try and settle the
complaint directly with the officer involved.
If you are not satisfied with the response you receive,
you may wish to make a formal complaint. In this case
you can get in touch with the complaints officer.
Further details can be found in the Tenant Handbook.
Cabinet report 15 th March 2007 appendix to Item 3 Page 45