Supplementary A - London Borough of Hillingdon

ADULT SOCIAL CARE, HEALTH & HOUSING
Social Services Modernisation Programme
There has been and continues to be extensive consultation with service users, carers,
parents and service users’ advocates and other stakeholders including staff, voluntary
sector representatives and special interest groups as part and parcel of the service
modernisation process. Ongoing consultation is focused on users, carers, health and other
stakeholder groups, and include briefings, low-key conferences, informal small group
meetings, user-friendly leaflets, and surveys. Structures have been set up to ensure there is
the maximum possible stakeholder involvement in the modernization programmes.
The Learning Disabilities Modernisation Programme Board oversees all aspects of the
modernisation programme. High-level consultation is via the Partnership Board that
includes user and carer representatives, voluntary and private sector provider
representatives. Additional consultation is undertaken through project specific groups that
morph to include stakeholders as dictated by the project – for example a group was set up
to ensure that residents and advocates of residents of Bourne Lodge were fully involved in
the project to replace the services in a new build scheme on the High grove site; the
refurbishment of Merrimans respite facility has a project group that has parent/carer
representatives. This is in addition to the extensive 1:1 contact between staff and services
users which includes involving service users in the modernisation programme.
Mental Health modernisation programme is also overseen by a Modernisation Project Board
that has a range of stakeholders including service users and service providers.
Consultation is a standard agenda item for the Modernisation Project Board, which receives
reports on consultation with service users, carers and relatives, staff and other stakeholders
that is taking place throughout the modernisation programme.
The modernisation of day services will follow the consultation good practice established by
the learning disabilities and mental health modernisation programme.
Housing Development Programme
The housing development projects are managed under the Council’s Project Management
framework. As part of this process stakeholders are identified and project sponsors and
managers agree method for engaging with key stakeholders. This set the framework for
consultation on the new council house-building programme.
There was extensive consultation involving councillors and local communities prior to the
construction of the new flats on the Middlesex Lodge site, the fact that this scheme is
specifically for older people is as a result of consultation prior to commissioning the project.
In addition potential future residents were involved in the design of the scheme and 25 of
the residents moving in have had the flats fitted out to their individual requirements.
Residents and neighbours will be surveyed after completion of the project to identify
aspects of the project that went well and what we need to improve on future housing
development projects.
Officers are preparing a consultation plan for the HRA Pipeline Sites project. This will build
on the experience of previous housing development projects with much more extensive
consultation planned, involving councillors, local residents, special interest groups,
Hillingdon Homes and Council staff, and other statutory and private organisations as
determined by the individual nature of sites. There will also be the statutory consultation
carried out as part of the planning application process.
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