Supplementary A - London Borough of Hillingdon

Defects, faults and
disrepair
5.11 You must report immediately to us or our agents any
defect in the property which is likely to affect public
health or the stability of the structure. Other faults or
disrepair must be reported as soon as possible.
How to report repairs /
defects
5.12 Repairs and defects can be reported by telephone,
email, in person or in writing. Further details of how to
report defects and repairs can be found in the Tenant
Handbook.
Duty to grant Access 5.13 Access will normally be required for the following (but
not limited to) purposes:
• Inspection of the state of repair and condition of
the property or an adjoining property
• To carry out repairs or improvements or gas
servicing or safety inspections
• To ensure compliance with the conditions of
this Agreement and health and safety
Regulations
• To carry out emergency works
If you do not let us in we may take legal action against
you to make you give us access or to allow us to
make a forced entry into the property.
If we do this, we may ask the court to order you to pay
our costs of doing so, which costs may be added to
your rent account. This may cause your rent account
to fall into arrears.
Emergency access 5.14 In an emergency our officers, agents or anyone
working on our behalf may enter your property or
adjoining property using any appropriate means
necessary; but on completion of the work or
inspection your home will be properly secured and
repaired if necessary. You may need to collect the
keys to any new lock from your housing officer during
office hours.
An emergency in these circumstances is where in our
opinion someone’s safety is or may be at risk, or
where there is a risk that the property or other
properties could be badly damaged.
Gas Safety Checks 5.15 By law, we must inspect and service all gas
Cabinet report 15 th March 2007 appendix to Item 3 Page 28