Supplementary A - London Borough of Hillingdon

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LOCAL PERFORMANCE INDICATORS AGREED IN 2005 WITH BENCHMARKING PARTNERS. APPENDIX E4 NON OPERATIONAL PORTFOLIO P.I.NUMBER DESCRIPTION PURPOSE COMMENTS 1. Percentage of valuations Provide stakeholders *Ad hoc valuations provided for capital or rental purposes completed within 2 months of satisfaction *Excludes Right to Buy valuations receipt of instructions *Period commences from receipt of “official” instruction. 2. Percentage of Right to buy valuations completed with 28 days of receipt of instruction 3. Percentage of void commercial buildings let within 6 months of receipt of instruction 4. Percentage of capital receipts achieved in each financial year against target set in sales programme for that year 5. Percentage of agreement of new rent cases under rent review within 6 months after the review date * Meet statutory time limit * Provide customer satisfaction *Minimisation of loss of income to Council *Reduction of expenditure on maintaining the property To achieve capital receipts to meet programme Minimisation of loss of income to the Council *Only relates to valuation (and plan) for formal offer on houses and flats. *Relates to vacant “Commercial” buildings only *Applies once Cabinet or formal instruction to market received *Target for financial year set prior to commencement of that year *Substitution or additional sites for disposal is allowed during year with amendment to year end target noted. *Applies to all properties held on lease (or licence) including land and buildings. *Commercial and non commercial property 6. (OPTIONAL) Percentage of staff costs for property management against total rent roll Maintain overheads and management costs to a minimum against total achievable *Staff costs relates to salaries, overheads, accommodation cost, for staff dealing with property management *Property management covers all buildings and land leased, licensed, rights granted, etc *Total rent roll includes all income, service charges, etc in relation to properties managed 45
P.I.NUMBER DESCRIPTION PURPOSE COMMENTS 7. Percentage of rent income collected in each financial year against that demanded in the same period 8. (OPTIONAL) Client/Tenant satisfaction surveys carried out to assess level of service Ensure maximisation of income due to the Council is received to meet budget targets *Regular assessment of client satisfaction in terms of service delivery of property management *To identify areas of weakness and improvement areas *Rent income includes service charges and insurance premiums due in the financial year *Does not include ad hoc demands for payments e.g. fees, interest *Target should be 33.3% of non-internal clients/customers surveyed each year with 20% returned *Internal customers surveyed each year with 90% return. 46
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London Borough of Hillingdon Cabine
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This page contains information abou
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Introduction This document contains
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1. DEFINITIONS Certain words in thi
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whom have reached the age of eighte
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secure tenants. We call these types
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Subletting & Lodgers (not applicabl
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2. ABOUT YOUR TENANCY AGREEMENT Ple
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If you have a probationary or a dem
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• At the Cashier’s Office • O
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• delivering it through the lette
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alternative accommodation is availa
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seek at the same time as an order f
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period of time after notification o
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Defects, faults and disrepair 5.11
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Your own equipment 5.18 It is your
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enjoyment Anti Social Behaviour by
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Harassment 6.8 You may not do, or p
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7. LIVING IN YOUR HOME Please remem
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without prior notice in order to oc
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• Erection of garages, sheds, etc
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within the confines of the property
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9. COMMUNICATION AND CONSULTATION W
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Cabinet report 15 th March 2007 app
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up possession of the property • P
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someone else. This process is calle
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12. BUYING YOUR HOME Please remembe
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MAXIMUM NUMBER OF PEOPLE ALLOWED TO
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PLEASE RETURN TO: LONDON BOROUGH OF
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23 Keeping your application up to d
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1. INTRODUCTION Hillingdon receives
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3. COMPLETING YOUR HOUSING REGISTER
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6. MEMBERS CONSIDERED PART OF THE H
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10. PRIORITY DATES The principle of
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14. TRANSFERS All tenants of perman
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♦ Other relevant information e.g.
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The Locata HOME free magazine is al
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♦ Where a recommendation has been
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Tel: 01895 250366 Text Phone: 01895
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TENANTS HOME-SEEKERS DEFINING FEATU
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APPENDIX 2 This is a general guide
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APPENDIX 3 LIST OF COUNCIL OWNED PE
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HOUSING DEMAND AS OF DECEMBER 2006
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ACCESS TO INFORMATION LONDON BOROUG
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LOCAL ADVICE AGENCIES Ruislip CAB O
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Oaklands Gate Library Green Lane No
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Cabinet Report - 15 March 2007 Moni
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Last Amended: 15 January 2007 Counc
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Last Amended 15 January 2007 Commun
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Achievements Quarter 3 Appendix C A
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Best Value Performance Indicators -
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Monthly PI Reporting Quarter 3 2006
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Monthly PI Reporting Quarter 3 2006
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CONTENTS Page No. 1. BACKGROUND TO
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Hillingdon Homes now manages the re
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2. EXECUTIVE SUMMARY The Asset Mana
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c) Availability of clear informatio
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London Development Association (LDA
Page 205 and 206: Planning and Community Services •
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Page 209 and 210: • The need for a residential home
Page 211 and 212: due to the disposal of Hayes Stadiu
Page 213 and 214: • The Council's property asset st
Page 215 and 216: APPENDIX A COUNCIL’S 1-10 YEAR HO
Page 217 and 218: Project Project Sponsor Project Man
Page 225 and 226: COMPLETED PROJECTS Project Project
Page 229 and 230: Use of Resources November 2006 Use
Page 231 and 232: Use of Resources Judgements │ Con
Page 233 and 234: Use of Resources Judgements │ Use
Page 235 and 236: Use of Resources Judgements │ The
Page 243 and 244: Use of Resources Judgements │ App
Page 245 and 246: Appendix D PROPERTY PERFORMANCE IND
Page 247 and 248: PPI 2A, B and C Internal Rate of Re
Page 249 and 250: PPI 5 A & B To measure and monitor
Page 251 and 252: 8. Over the last four years the Cou
Page 253 and 254: CIVIC CENTRE CAPITAL REQUIREMENTS S
Page 255: ESTATES AND VALUATION SERVICE - PER
Page 259 and 260: 3. A list of key buildings for gas
Page 261 and 262: CAPITAL PROGRAMME 2007/8 - 2009/10
Page 263 and 264: 2008/09 DEPARTMENT £k HIP Customer
Page 265 and 266: CAPITAL PROGRAMME LINKS TO COUNCIL'
Page 267 and 268: THE LEADER STATEMENT - the way forw
Page 269 and 270: Deliver Phase 1 of the Mental Healt
Page 271 and 272: APPENDIX I ORGANISATIONAL ARRANGEME
Page 273 and 274: 2.1.3 The Director of Finance and R
Page 275 and 276: 5.2 An officer team with an Executi
Page 277 and 278: 7.3 The Civic Centre is now over 25
Page 279 and 280: 10.3 In order to use the Council’
Page 281 and 282: CORPORATE MANAGEMENT TEAM CAPITAL I
Page 283 and 284: APPENDIX J PROPERTY DATA MANAGEMENT
Page 285 and 286: 3.1.2 Condition Surveys 3.1.2.1 Con
Page 287 and 288: 3.1.2.4 The total programme for an
Page 289 and 290: 3.1.6.6 New performance management
Page 291 and 292: APPENDIX J1 Draft Suitability and S
Page 293 and 294: Section 2: Space 1 2 3 4 5 Possible
Page 295 and 296: Section 4: Services/Environment 1 2
Page 297 and 298: Section 6: General Property Image 1
Page 299 and 300: APPENDIX K CONSULTATION Introductio
Page 301 and 302: Education and Children’s Services
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Supplementary A - London Borough of Hillingdon

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