Supplementary A - London Borough of Hillingdon

Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Local 03
Local 04
Local 05
BV43a
BV43b
BV49
BV162
Percentage of Members'
enquiries responded to within
10 working days
Percentage of telephone calls
meeting the corporate
standard
Percentage of letters meeting
the corporate standard
100.00% 98% 99.50% 97.9%
- 67% 68%
100.00% - 79.30% 65.60%
Director's
Forecast
for Year
End
Comments
As a result of a performance clinic
being held a corporate definition for
a Members Enquiry and procedure
will be implemented from 01.04.07.
This will ensure quality of data as
well as improve performance.
Agreed procedures are being
implemented to target areas of
concern
Agreed procedures are being
implemented to target areas of
concern
Outturn
04/05 in
Quartile
04/05
Statements of Educational
Need: excluding 'exceptions' 100.00% 100.00% 100.00% 100.00%
2 4
Statements of Educational
Need: including 'exceptions' 84.00% 100.00% 98.20% 98.60%
4 3
Stability of placements of
Performance within top performance
11.00% 11.90% 11.19% 9.50% #
Looked After Children
band.
n/a n/a
The percentage of child
protection cases which were
reviewed regularly, out of
those cases which should
100% 100.00% 100.00% 100.00% 1 1
have been reviewed during the
year
N/A
Outturn
05/06 in
Quartile
05/06
n/a
ITEM 06 council plan appendices.xls 58